AC went out late at night. Called 8AM and the company said they could have someone out before noon. Steven Gongora showed up at 11:30 and had everything running by 12:15 perfectly. Very professional and took the time to explain and go over every aspect of the outside unit and attic. 75 for a service call and 275 for a high quality capacitor. Would highly recommend their business to anyone.
We realized our AC wasn’t producing cold air around 830PM. Found Texas Air Repair and gave them a call at 9PM. By 1020, Albert was at our house and by 1045 we had cool air again!Albert was amazing! Knowledgeable and friendly, he saved us from a hot Texas summer night. The customer service from initial phone call was fantastic. Without a doubt they will be our go to for any AC/heating issues.
Steven was great!Our outside unit froze up on Saturday. We let it thaw overnight and it worked fine on Sunday.After reading their reviews, I called Texas Air on Monday morning for a service call and Steven was here by 10:15 am.I very much appreciate his thoroughness, professionalism, and down-to-earth advice.This is my go-to company from now on & I’ll definitely let others know!
Texas Air Repair for the Win!! Friends, my a/c went out in the middle of July, and I tried going through my Home Warranty. The company they sent out, EMS was DOA. They didnt repair the issue, and never set any expectations as to when my a/c would be repaired. After the better part of a week, I found Texas Air Repair, called at 6:00 am spoke with Trinity, who set up an appointment for me the same day! Stephen from Texas Air repair showed up at 3:30 pm, quickly assessed what the problem was, explained in clear terms what the issue was and what my options were, and after discussing with my wife we felt confident on the next course of action. Cut to 8:15 pm, the same day(!!), Carlos, Bob, and a third gentleman arrived and installed a new A/C unit upstairs. They worked for 3 hours straight, tirelessly, and they were very polite. Once they were done, the A/C kicked on and I was sooo Happy! I really cant believe they fixed my a/c in under 24 hours, without hassle, being honest, and friendly! I cant recommend these folks enough!
Highly recommend Texas Air Repair. 7 pm in July and 80 degrees in the house with a 3 month old. Called and they had a technician (Steven G) out within an hour and a half. Very impressed with the professionalism, knowledge, and work that Steven put into get our A/C back up and cooling quickly. This will be our go to company for A/C.
A couple of years ago I had a system installed. The company gave me a good price. I had to call another company to come out and check the system because it was not cooling. Come to find out when they installed it they did not fill it with coolant. On top of that they never installed the overfill dripping pan. The cost that I had to pay another company was a lot which should have been part of the initial install. This company could have cost me damage to my home if any overflow would have happened. Just stay away from this company!!!!!!!!
Weve been with this company since they first opened and they have taken care of all our AC needs including new duct work. Nothing has changed, they are still amazing even now that they have lots of clients. Ive reviewed them many times because Im so happy with the level of service we receive each time. This time Steven took care of us and he went above and beyond. I absolutely recommend this company! They are the best!!
Texas Air Repair had been great in the past. 5 star service.But over the past 2 months I have repeatedly had to call and try to get service for an issue with my AC. (Dual zone system not communicating; have to use single zones thermostat to be temperature throughout home.) Initially, the rep answering the phone would reply that they did not have a Houston rep. I called back a month later and they said the same. The last week Ive called almost daily and no one answers nor responds to vmail.Not sure what has happened to this company. I used to really like their customer service.
The repair man Carlos was a very good and nice person and came faster than expected. Thank you for your quick response.
EXTREMELY SATISFIED.FAST SERVICE T.J.WAS A VERY POLITE,KNOWLEDGEABLE AND HAPPY YOUNG MAN.THANK YOU VERY MUCH BEST ALEX
Our house was left a mess. Damages to furniture and fixtures they moved and left in a pile. New Insulation was torn, tash left everywhere, owner only cared that I pay him in full on the spot. I am a past customer, never again. Paid as much to fix their sloppy work. Owner extremely unprofessional.
Albert was great and showed up on the specified time. I will definitely call them again.
Team was very professional, Cesar, Josh, and girl (don’t know name) highly recommend
Would definitely recommend!! Called at 4pm and they were at the house by 7. Thank you Albert!!!
Professional and not pushy on replacing my AC like the others I called.
There are so many good things to say about Texas Air Repair. Our original equipment finally gave out, but the team came and had a new system installed the following day. They worked very hard in these hot temperatures to get our new system up and running. Very polite and professional team, they walked us thru all the steps during the install. The duct cleaning at the end was a great service to help keep the air in the house clean. They did an amazing job and we thank them for the job well done.
Always a pleasure to have the amazing technician, Albert, show up to help us out.They have helped us with our commercial air conditioning and most recently got our home unit up and running.Of course it broke in the middle of this August heat. We called and had a speedy appointment set and felt lucky to get it done so quickly. Air Repair is very fast, professional and fair! Thank you!
My AC wasn’t cooling and my house was 88 degrees with two kids under 2 years old in the house. They send a tech, Albert, within the hour. He was very professional and replaced our capacitor in under 30 min. Thank y’all!
Albert was awesome. Very quick, courteous, professional, and knowledgeable. The price seemed fair (less than expected!). Totally recommend this company!! Update: Albert with Texas Air Repair has been to my home a second time and I would rate them (and him) 5 stars again if I could! I am a customer for life.
Please tell your drivers in the large sales trucks to have a bit more courtesy when driving on the roadways representing the company. If they are as aggressive on the roads, I will surely not call.
One of the most professional companies I’ve had the pleasure to work with. The technicians were timely and super knowledgeable in their field. They were able to explain exactly what was going on and fix it that same day! Will definitely be coming back to them for maintenance and repairs. 5 stars!
Quick, professional response. Excellent quality & value. Noticed A/C water overflow drip. Called them after 7PM and scheduled service for next morning. In one hour, primary drip line cleaned from attic through lower sink trap and beyond. Pan water vacuumed. All cleaned up. Stephen was very professional!
Showed up 2 hours after I called, Cory was very knowledgeable and efficient. He walked me through the diagnostics, and I now understand my system better.
I had an older AC unit that went out and by sheer coincidence I called Texas Air Repair at 5 pm on a Thursday. The receptionist was great and got all the answers to all of my questions. She had Albert out later that night, he was very professional and had exceptional customer service. He showed me exactly what was wrong with my AC and thoroughly explained all of my options. Once I decided I wanted a new unit he offered to have it replaced that night! The next morning Carlos, Bobby, and Robert came to install my new AC unit and they were equally as professional, friendly and also provided excellent customer service. AC trouble is always a stressful time but Texas Air Repair truly made it as stress free as possible.
I had an older AC unit that went out and by sheer coincidence I called Texas Air Repair at 5 pm on a Thursday. The receptionist was great and got all the answers to all of my questions. She had Albert out later that night, he was very professional and had exceptional customer service. He showed me exactly what was wrong with my AC and thoroughly explained all of my options. Once I decided I wanted a new unit he offered to have it replaced that night! The next morning Carlos, Bobby, and Robert came to install my new AC unit and they were equally as professional, friendly and also provided excellent customer service. AC trouble is always a stressful time but Texas Air Repair truly made it as stress free as possible.
Our technician Albert gave us a lot of good information about replacing our A/C unit. Of the 3 vendors we spoke with Texas Air offered us the best deal. It was installed one week later by Carlos and his co-worker who worked very hard to get the work done. They were very professional and we were very happy with the results. Albert came out to check things over and they arranged to have the city inspect it too. Albert also told us about the CPS rebate. I highly recommend Albert, Carlos and Texas Air.
I wish I could give a review w out stars this company i not reliable never answered the phone voicemail was full.mus of the time.etc....their tech came to my place.n end leaving me now w out AC no AC in a week still dont answer or provide me w a resolution
We have been trying to have someone to come out to check our outside unit. It finally stopped working Friday night. Afraid to call someone on a weekend due to cost, We had a family friend to look at it, BAD choice. So we made a emergency Saturday morning call, And to our surprise we received fast service at a reasonable price.Thanks Steven with Texas Air Repair & Plumbing. For Prompt response time. Prompt service. Reasonable rates. Id recommend and use this company for future A/C repairs.
Professional Friendly people who the job done right with your ac problems or next ac install.
I had Steven come over to my house to do a maintenance check up on my system. I was very pleased with his services. He was very courteous and respectful. He was very knowledgeable and explained everything to me New and lifetime customer.
Called them on a Saturday AM due to a bad smell from my heater. Steven arrived within an hour, had it fixed in about 90 minutes ( including a run to get parts 🔌 ). Kind, courteous, professional. My cats—- who hate ALL MANKIND— merely eyed Steven with suspicion. The price was very reasonable, especially considering the prompt reply on a weekend. I am so impressed with the service that I have signed up for a maintenance plan. Thank you Steven for preventing my house from burning down. 🔥 My cats give you two paws up . 🐾
I called Texas Air Repair based solely on their Yelp and Google reviews. I asked if they could do an inspection the next day without my even being there. Albert came out to do a buyers inspection of the A/C and found that the unit was in bad shape and needed replacing. I was able to make a deal with the seller to pay for that. Thank you, Albert for your careful look at the A/C, your honesty and great customer service.Robert and Carlos came out after close of escrow to replace the unit, inside and out. They are nice guys and good workers. It took a while, but when they were done I had a well-installed, up to date A/C that blows good cold air. And a cool new digital thermostat!I recommend Texas Air Repair without hesitation
AC problem diagnosed and corrected quickly. Fair prices. Professional and knowledgeable crew.Put in my contacts as my go to Air Conditioning repair company.
Excellent service. Albert went beyond what I expected for AC maintenance. For example, he found trash left behind by other companies inside an electronic unit in the attic avoiding a potential hazard! He was very professional and thorough in his work. Also, Liz, the dispatch lady, was very nice to work with. I will stick with this company in the future.
This company is awesome. called.. told them my ac was not working at 12:00 today. they had a tech at my house at 2:30 the tech steve was the best i ever seen. 1 hr later in the antic and a/c was going strong again. better yet the charge was 75.00 dollars. i highly recommend this company and the ac tech. awesome
I cant say enough good things about my experience with Texas Air Repair. My A/C Froze up on a Friday night. I was searching for assistance at 10:30 p.m. I was contacted back within 10 minutes and was able to get someone lined up for 8 a.m. the next day. Preston came out and checked everything out and sure enough my coil was toast. Since the coil was frozen, he couldnt do a thorough check of the whole system. Unfortunately, all of the install crews were booked for the day, so Preston and Henry (The owner) were going to come by that afternoon and replace the coil themselves. Preston arrived ahead of Henry and went ahead and started to do a full check on the system and sure enough my compressor was shot. Preston lined up everything for the next day (Sunday) to replace my unit and coil. Henry shows up in the morning with the install crew not far behind and they got everything replaced in just a few hours. The crew was very polite and efficient. Henry came back a few hours and checked the pressure levels himself, made sure he had the correct serial numbers for registration, and made sure I was satisfied with everything. My house is now cool and everything is working great. I even got a call from Preston the day after the install to make sure everything went well. This is the absolute best experience Ive ever had with an A/C company. They have gained a lifetime customer.
Yeah just dont do it!
I had the pleasure of meeting Henry almost 18 years ago. He fixed the ac to my mobile home without a problem and quickly I might add. He is a family man and treated us as such. Wouldnt hesitate to recommend the services him or his company have to offer to friends and family! They know what they are doing! Quick response, reasonable pricing, professional, great and quality service!
Texas Air Repair did a great job replacing two HVAC units at my home. Searching reviews online for AC contractors is scary. Most AC repair reviews are at best average across the board, including the large companies. Texas Air Repair had very good reviews across the board on Google and Yelp and they were well deserved! Their employees were all very helpful and professional and were genuinely concerned about the quality of their work. I felt very comfortable with them throughout the entire process. Whatever small hiccups there were they were promptly addressed. They assisted with filing warranty paper work and did as much as they could to help with filing CPS energy rebate. Albert helped make the deal and organized delivery of the units and Carlos and Robert installed. Great crew!
Great service!!.Thanks Albert!.Came out in the same day to fix the problem all in the same day. fast respectful and Guaranteed work.Thanks guysWill call again!!
I like this Company very much I wasnt a member here, but I signed up right away especially Steven Gongora is very honest guy thank you so much Steven.
Awesome service! Albert explained everything as he went. Very professional and courteous. Highly recommend this company and Albert for his expertise.
Texas Air repair was absolutely great. Came on time for their appointment, the tech was friendly and efficient, and they got the repair done quickly. Very impressed with Texas Air and would recommend them highly to anyone.
Had a problem with my A/C and called Texas Air.They came out on the same day Sunday.Alway great service and very dependable.
First and foremost I want to thanks the exceptional technicians that diagnosed our initial problems and installed our new home HVAC system. Steven was great on the initial visit, and Robert, Bobby, TJ, and Carlos were incredibly professional throughout the installation that happened the following weekend.Our AC unit was having problems and while it still was somewhat functioning, we were tired of the hotspots in the house, the leaks, and the lack of features our old system had. Regrettably, Texas Air Repair was NOT the first company we called. After receiving an absurd quote from this unnamed company, I called Texas Air Repair. They had Steven come out the same day. Without telling him the other companys quote from earlier that day, he quoted me a (5 ton, 20 SEER, Variable) system that was a fraction of the cost of the other companys ambiguous quote. He had their installers here within two days and the installation went fantastic. They were all incredibly professional and I cant recommend this company enough.
Just had these guys out for an after hour service. It ended up being something really simple, but alias the A/C worked again! My wife spoke with Henry (owner) when we were having issues with another company honoring our warranty or even coming out for repair. He was super helpful and sent a technician out.Albert came out for repair and he was awesome. He diagnosed the problem quickly and went through several other checks to be sure that that was our only issue. He not only fixed the problem but explained what the issue was if it was to ever occur again.Price was very fare for after hours. If you are in a bind, call these guys.
A/C froze up today! Called a couple of people said they could get to us later in the week. I called TEXAS AIR REPAIR dispatch was very nice and took my info, then gave me a 30 minute window as to when the repair guy would be shouwing up.Jr showed up 15 minutes later, did a full inspection of inside unit, outside unit and ducts in attic. Very impressed on his completeness of the inspection. Was at our home working 4 hours to give us what we needed. Gave us 4 options with the issues we have. We decided to replace the entire system. He broke it down for us and 8000.00 later... they (team) of guys will be here at 9 a.m. -10 a.m. to get started.Very impressed.J. R. IS GREAT! He treated us like family, explained everything very well. Great with dogs!
Fantastic service this morning from Albert. Super friendly, arrived on time and gave me the facts. Didn’t try to play up any malfunctions or tell me I needed any work that wouldn’t benefit me. This is my first experience but this seems like a very honest company and I wouldn’t hesitate to call them again.
Excellent service and very fair price, they came within a couple of hours of calling. Will use again, keep up the great work!
Best ac repair company I have ever encountered. I guess I should said best ac repair person I have ever encountered. I have been using Texas Air Repair for about three years. I had a horrible experience with the company that installed the ac, only two years prior. Texas Air Repair sent out Marcus. That was truly my lucky day. He assessed the problem, which was very minor. The other company said my coils needed cleaning. Marcus took a photo, to show me the coils were very clean. He saved me $500-$600. He is very thorough with his work. The company is very lucky to have such a honest employee. The other techs they have might be almost as good as Marcus, but Ill never know. I make it a point to say, I only want Marcus. Thanks to the owner for hiring the best.
Last Friday at 7:30pm I noticed my air conditioner was not blowing cold air. I called Texas Air Repair around 8pm and spoke to a friendly dispatcher who gave me a 9pm -12pm service window. I got a call around 8:45 that a tech was on the way. Shortly after 9pm Steven G arrived. Steven traced the issue back to my Honeywell wifi thermostat within 15 minutes. Steven replaced the Honeywell with a Sensi WiFi thermostat and helped me set it up. My air conditioner was blowing cold again and my family was able to sleep comfortably. Steven was friendly and explained everything well. Texas Air Repair is now my go to for AC issues.Thanks Steven!
Hands down the best AC company in South Texas. Reliable, honest and trustworthy. I absolutely feel Henry is telling the truth and not trying to just sell me something I don’t need. Highly recommend this company.
Courteous staff, always willing to help you and address the actual problem rather than upsell you on unnecessary parts. I trust Henry’s team with all my ac/heating needs because he treats his customers like his own family. Additionally, any time I’ve needed something they were quick in their turnaround from when I placed the service call...you can’t go wrong with them!
Texas Air Repair has an amazing service. I called them cause out regular ac company let us down more then once. They would say they are coming and never show up and didnt call us to let us know. And when I called they wouldnt answer or say they forgot.... so I saw online that Texas Air Repair had a five star rating. They really deserve it. Our tech Roy was amazing. Very professional, honest and willing to help us. They show up when they say they will and get the work done. Thank you so much Roy for everything u did for us! We truly appreciate it.
I got home yesterday at 6:30 and walked into a house that was 82 degrees. By the time I had let my dogs out and went to check one of the registers to see if the air was moving (it wasnt) the temperature had already jumped to 84. I manage an apartment community but dont like bugging my maintenance techs after hours so I called a couple of companies and no one could come out. After troubleshooting over Facetime with one of my techs I knew I needed to get on the hunt again. I searched for 24 hour A/C repair in San Antonio and Texas Air Repair was the first company I called. The receptionist was exceptionally friendly and professional and assured me she could have someone out tonight no later than 10:00 PM. She called again about an hour before the tech arrived to let me know he was on his way and it was 9:15 or so and the technician arrived. He got to work immediately, identified the issue, and presented a solution! I obtained a maintenance agreement and he took care of all of the issues right then and there. Cool air was blowing within 30 minutes of his arrival and within another hour he was all done. The invoicing process was efficient and easy and Im exceptionally happy with the service I received! Job well done!
Trustworthy, Reliable, Honest and Professional! 5 STARS ALL THE WAY! DONT EVEN BOTHER CALLING ANY OTHER AC REPAIR COMPANY!Called on a hot Saturday and Richard was out in a couple of hours. DIDNT Charge extra for coming out to my business on a Saturday...YES YOU READ RIGHT! Fixed my AC promptly and at a great price. He was honest, helpful, friendly and didnt try to convince me to buy a new unit or spend a ton of money on stuff I didnt need. He just fixed what needed to be fixed and gave me some good tips on preventative maintenance. I have used Texas Air Repair at both my home and business and each and every time they have been awesome! Cant say enough great things about this locally owned & operated small business.
These guys are great! Stephanie and her crew really know their stuff. Honest and competitive pricing. I highly recommend Texas Air Repair.
I am conflicted on leaving a 3 or 4 star review. If i could give 3.5, I would. I settled on 4 stars, heres why:PROs: Courteous, prompt, same-day service.They answered their phone this morning. They were the first company I called that committed to same day service. They were here within the second hour of a five hour window they gave me. The technician was courteous and knowledgeable.CONs: Price As with most service companies you are already have $$ committed to get them out to your house, theirs is $75. I had already done some diagnostics for him and was able to lead him to the problem are quickly(I suspected capacitor/compressor issue). Within 5 min, he was knocking on my door showing me a bad capacitor. I was quoted $250 originally then $220 after a discount. Dilemma, do I pay the man $75 and go search the part around town myself or pay the replacement? I begrudgingly pay the money. How much does a replacement cost online? ~$32I understand Texas Air Repair has overhead. I get it cost money for employees, insurance, and equipment on the truck. But us customers are in a vulnerable state during times like these and I would like to see pricing that doesnt take advantage of us so much.But, in the end of the day, I have my A/C fixed within 24 hours of it going out.
Henry and his team at Texas Air Repair are some of the best in town. They provide service in a timely manner and more importantly do a great job!
Excellent to do business with. My AC was leaking and was time to replace. Albert came out and really talked over all the different options I had and ways to take care of it. Seemed they wanted to fix the problem instead of charge you an arm and a leg like the 2 other vendors I called. Worked with us on the price of the unit and I felt we got a fair deal for the unit! Chris and Carlos came out and installed it on Palm Sunday quickly and quietly! Thank you Albert, Chris and Carlos for getting us cool again!! Would recommend them to friends and family for any future AC issues!
Quick service and very knowledgeable technicians that explain the issues the unit is having. It wouldve been 5 stars, but I was charged more than initially told when I called and I never received an invoice.
I had the pleasure of having Reuben Perez as my technician last night and today, he replaced the motor to my heating system. He went above and beyond to help my family while my husband is deployed. My husband has been gone for 6 months, and won’t be home for 4 more. Reuben did everything he could to make sure my home was warm for myself and my two young kids. Words can not express the kindness he showed me- a total stranger. I am again so grateful for your incredible company for saving the day! Thank you for all you do- this is an incredible company!
5 starts for fast response at the very least! Will update if I end up getting service as I was working on a short time window today so had to cancel. Thank you for your quick responsiveness though!
Update: After having a bad experience with a tech from Texas air repair telling me to let my ac fan motor die then deal with it my ac went out. I was told the compressor could have died. I was very angry thinking I had to replace my system now. But the owner called me and apologized and promised to send another tech out and the owner promised to take care of me. The tech Mark came out and checked the system and said the compressor was still good and replaced my fan motor and capacitor. Mark was extremely nice, intelligent and knowledgeable. Texas air repair fixed my ac at no cost to me. I will absolutely recommend them to friends and family and I will definitely call them when I have problems or when I need a new system. THANK YOU MARK AND TEXAS AIR REPAIR. Dont waste your time or money going anywhere else this company is the best out there!
Nice and friendly crew. They do great work. I feel like they are honest and trustworthy albeit a little on the expensive side.
Please stay away from this company. They have very inexperienced service technicians. I contracted them and were not able to fix my problem. The technician was always on the phone asking questions to a probably more experienced person.In the end, the guy could not fix my problem and recommend I buy a whole new air handler. I had to contract another company to get my simple problem fixed.
I cant say enough good things about Texas Air Repair. Our landlord used them when we were renting and we had an excellent experience with them. We called on them again as new homeowners (after having a horrid experience with another company). They are fast, reliable, and most importantly HONEST. Professional, courteous, quality equipment, and their pricing is reasonable too. What more could you ask for? We are customers for life!
Albert was there within an hour. He explained every step he was doing. He preferred my husband watch him work. He showed my husband the price list. $220 to replace a bad capacitor within an hour of it going out. It was also a 100 degrees outside.
Fast service and honest. I couldnt have asked for anything better. Thank you Roy and thank you Texas Air!
After spending nearly three weeks looking for information and quotes, I decided on Texas Air Repair to install a new Trane XR15 Heat Pump. I had already received two quotes, but Henry (the owner) was the only one to give me a price right over the phone! At that point I had him come out, at my request, to look at my current system and setup. He spent a good hour with me as we discussed what I needed and why, along with ways I could save money and still get what I wanted.Even though I was sold on his company just from talking to Henry, I still had to get additional quotes to ensure my piece of mind. But, after a total of 5 quotes, Texas Air was the clear winner in both cost, and service. I mention service because I must have called and texted Henry a dozen more times as I went through the process of choosing a company, and he answered all of my questions without hesitation.The most important part was the installation of course, and I couldnt be happier with the system. After his installers finished, another person came to the house to do an inspection on their work, ensuring even fingerprints werent left behind. Likewise, Albert noticed that my drain valve on my other air handler could have leaked over the pan, and he added a pipe joint at no cost. He checked the system thoroughly and even ensured that the air handler wiring was dressed neatly. That is an attention to detail that I can appreciate. He then went through the systems operation with me and didnt leave until I said I was satisfied.A couple of days later I received an invoice with all part and serial numbers listed, and the CPS rebate paperwork filled out as well. Texas Air Repair also submitted my warranty paperwork with Trane, which is important for their warranty (dont forget the thermostat too).I highly recommend this company.
John Brune is extremely professional, informative, and knowledgable. Outstanding customer service and job well done! Thank you, John.
Hi everyone Ive been meaning to post about my experience of replacing my 3 HVAC systems over the summer.I have a really old home that had 3 HVAC systems that were between 18-25 years old each. Each slowly failed over the summer one by one requiring me to replace them all. They all ran on the old R22 refridgerant which is unbelievably expensive to refill locally unless you buy it online.We had gotten some bids last year 2017 and were quoted 25k-30k by different companies.We needed to replace a 2 ton, 2.5 ton, and 3.5 tons HVAC system. This past summer I took 4 bids on a Friday. I requested bids for the lowest cost system at 14 SEER.ARS Rescue Scooter gave me a bid $19990 for 14 SEER CarrierSears gave me a bid of $21113 for 14 SEER KenmoreAbacaus gave me a bid of $28000 for 14 SEERChurch gave me a bid of $30412 for 14 SEER TraneIm probably similar to everyone else as this is not my area of expertise and I rely on other people to give me a fair bid, relying that theyre being truthful and fair. That first day all of these people continued to hover in my home hoping to be the last one to give their sales pitch. They all tried the pressure tactic that if I didnt sign that day they wouldnt be able to guarantee that they could install it this week. It felt very similar to buying a used car and incredibly annoying. They all also said if I found a better price they would match it.I took the weekend to think it over and did some research. Turns out the HVAC units themselves only run $2000-$4000 each depending on what brand at 14 SEER. Therefore it should have only run about $6000 to $12000 for the 3 units I needed. The rest of the cost was for labor. People were charging me $8000-$18000 for labor!!! Looking into what went into labor, it consists of adding duct work, installing air handlers, installing the HVAC systems. I only needed the air handlers installed in their preexisting space and needed no additional duct work added to the current systems so I couldnt figure out how they justified $8-18k for labor.The following Monday, I took additional bids, but this time I let each HVAC company know to just give me the bid and to leave my home as soon as possible. I also let them all know that I already had multiple bids from Friday and had more coming on that day and to give me their best price.Village Plumbing gave me a bid of $23403 for 14 SEER LennoxH-Town gave me a bid of $14700 for 14 SEER RheemCourtesy Air gave me a bid of $14380 for 14 SEER AmeristarTexas Air Repair gave me a bid of $11800 for 14 SEER Ameristar or GoodmanEventually I decided on Henry from Texas Air Repair even though other companies said they would match or better the offer. I personally think that people who give their best offer up front should be rewarded, not people who high ball you then drop their price $50 below the best bid you find after the fact.I upgraded the brand that I purchased and ended up purchasing a 2 Ton, 2.5 Ton, and 3.5 Ton 14 SEER Trane units from Texas Air Repair for $13500. I have been happy with the quality and the professionalism displayed by Texas Air Repair so and would highly recommend in the future.I definitely learned a lot about HVACs and hope this experience helps someone else out there from getting gouged.
Texas air repair reached out to me with great customer service to try to come to a resolution regarding my recent bad experience. for me, any company that takes this time and effort is worth giving another chance, since they genuinely care about customer satisfaction, retaining business, and maintaining quality and professionalism. they kindly offered a full system re-check. they broke down the costs and explained why a part that doesnt cost much itself might end up costing close to $300 to replace due to internal costs, labor time, advertising, etc. although this in particular still seemed expensive, it wasnt my main concern. my main issue was that they gave me the impression that the new capacitor would solve my AC problem so i paid for it, but it didnt actually fix my problem. a much larger problem was missed initially, and the capacitor wasnt the main culprit that needed to be addressed at the time. this ended up costing me time i didnt have and by the end of their visit, a resolution wasnt readily available. henry from texas air repair expressed to me how much he values honesty and said that if there was anything wrong with their companys diagnosis, they would cover the costs i paid out to the second company. although i am not asking for this type of compensation, as it was my decision to go to another company, i appreciate the gesture. he also clarified that the free service call ad on yelp was an error since the addendum saying with repair had been cropped out. this has since then been fixed. i appreciate this small business efforts to be more transparent and trustworthy, amidst a market that often leans toward the opposite. if any more AC issues come up for me in the future, id feel comfortable contacting texas air repair, as they aim to work with the customer and have made themselves very accessible in any urgent situation.
Texas air repair has succeeded my expectations in every way!! this company cares about you not your money.