Complete check of my AC.

Great customer service on initial call. Abraham showed up on time. Professionally suited up for COVID. Did a great job. Best news is that we did not need a new unit. Just service. Great! Will use them again.

Ismael (plumbing team) and Bruce (HVAC team) and their apprentices are amazing, thorough, respectful, professional, knowledgeable technicians who did fantastic work on our home! I highly recommend them for any work you need - fair price as well!!

He was helpful with what he did. Was very nice and respectful

Augie was very professional and did a great job! Left job site clean.

My compressor went out and they came out and replaced my entire AC the day after I contacted them. Service was fast and professional.

It was a Plumbing Assessment, not a repair visit. JP Beron was professional and thorough in answering my questions. He gave basis and deluxe choices for future replacement of our plumbing equipment. He represented your company well.

The tech took care of the plumbing issues, thank you very much Shafer Services and Joel Roldan!

I’ve had Shafer Services out a few times now. As everyone can imagine, having to call the plumber is not exactly fun. However, at least now I have the piece of mind that I know who to call right away and I know I will be well taken care of. I’ve had nothing but excellent experiences with John B, Danny R, and calls to the office. From smaller things like a clogged sewer line to bigger things like a new water heater installation, they have done a great job. When you need a good, quality plumber, I highly recommend giving Shafer a call.

First time using Shafer. Excellent service from everyone I worked with. They looked for and found cost saving solutions.They performed services ahead of schedule. Tyler, Sergio and Alfredo are professional, caring, conscientious and committed to serving customers.I highly recommend them and will promote them at every opportunity.

Fantastic professional experience !best plumbing service ever!

Augie did a great job of installing the new thermostat and then stayed to show my wife how to operate it remotely. Excellent job!!!

Frank did an amazing job. Will definitely use Shafer Services Plus again!

Fabian was extremely professional, personable, on time and gave great service!

Frank is the ultimate “professional “. Shaefer is my “ go to” for plumbing !!

We had emergent service when our AC stopped working (of course in the summer heat!). It was an old system. A staff member came out immediately. He was very professional and explained the problem thoroughly. He gave us options. Our heating and cooling system was replaced the next day on a holiday weekend... They jumped through hoops to ensure we had AC as we had a high school graduation party planned on Memorial Day. Augie, Chris, and Joaquin were very respectful, professional, personable, and expertised. They answered any questions we had! Five Star Quality and Service! I highly recommend them!!

Plumbing service needed. Excellent service. Also had them snake the sewer line and identify areas of occlusion related to root penetration from nearby trees.

We did not have money to replace or finance a new AC so I was nervous to call anyone. We were seriously on the verge of doing a window unit for the summer. Called Shafer and they had our current AC up and working same day for a very reasonable and fair price. I highly recommend this company! When we do need a new AC on the future or our next repair I will absolutely call them again. Very good experience.

Augie and his assistant were fantastic. Very polite and professional. Augie and his assistant are models of competence for all service professionals.

John B identified the problem quickly and was great at communicating the issue with me. A true professional!!! I thank John and the entire Shafer team for quickly responding and keeping my family safe from the gas leak. A customer for life!!

I will never use this company again after today.Called on a Friday and the earliest they could see us was the following Tuesday. Understandable. Tuesday of repairs, we are told they have emergencies they have to handle and push us to Thursday. Not crazy about that but not much we can do.They showed up today to replace the toilet fill valve and associated pieces. Recommendation was to rebuild the entire inside of the tank. $645. SIX HUNDRED FORTY FIVE. I can buy a high quality brand new toilet for less than $250. Im lucky I was on the phone with my grandparents because they didnt know any better. I called the manager who told me his pricing is competitive. If I asked them to replace the toilet entirely, $645 would still be outrageous, let alone replacing some plastic parts inside the tank.I dont know if this company just has so much business they can afford to take people to the woodshed like this, but this is borderline predatory. Ive used this company several times for plumbing and HVAC, and they were top quality. Now Ill be letting every single person who asks for recommendation know to avoid this company like the plague.

Ismael come to the house and did a great inspection of our sewer main! Great guy and a great company! Highly recommend!

Ismael and Diego did a FABULOUS job on our water softener replacement! We are pleased with their prompt and courteous service! Thank you!

I took advantage of a $50 Shafer inspection special and am so glad I did. The price was fabulous and Bruce, the technician, was professional, courteous, clean and friendly. He spent a good amount of time on each unit and then gave me feedback. He also answered all my questions. I was most impressed by the professionalism of the entire Shafer crew, from appointment through to payment, and I’ll definitely use them again.

Franc was great! As an elderly person is hard to trust that people are not taking advantage of me and I am glad Franc was able to explained everything in detail and walked me through the process. Very happy person!!

John, Eric and Chris were awesome. They were on time, efficient, professional and just all around great workers. When they said they would be here they were early and they worked until the job was done. It was a great experience from the first day to the last. Would hire them anytime without question or worry. Thank you guys.

I called Shafer to replace my AC Unit. They immediately offered to send someone to check it out free of charge. They were professional, clean, organized, knowledgeable and more. They were also able to keep the noise down to a minimum being there is a newborn in my house at the moment :-). Andy and his Assistant worked great together. They were steadily working non stop to replace my AC in an efficient and safe manner. I strongly recommend them for your AC needs. They also use TRANE Brand Units which are great to my knowledge. Shafer has great pricing as well compared to other companies here in the San Antonio Area. If you’re reading reviews to make a decision on who you need to use, this one is it! Don’t hesitate to give them a call! They’ll do a great job.

Very pleased with the service provided (water heater and water softener check). Professional, courteous, and on-time. Great value.

Tyler has a very outgoing personality that shows he cares about others and explains in detail all he has to do & even though more expensive than I wanted just didnt want to go searching for anyone else for now .

Diagnosis was on point. Now just waiting for the part to fix the hvac. This is taking longer than expected. We have faith it will be repaired.

We had a water pipe break and they came immediately, was very professional and respectful. Would highly recommend this companynot only for their reputation but also for their trained, skillful workers.Shannon from San Antonio

Bruce came out on a Sunday afternoon after we noticed our home was getting progressively warmer. After running through his diagnostic process he determined that the wiring for the thermostat had come loose.He was able to reconnect and get us cooling. His expertise helped us avoid any unnecessary costs or long downtimes.Will use Shafer for all of my future AC needs!

Receptionist was professional and quickly responded to my urgency.JP Beron resolved the leak issues, suggested alternatives, was personable and professional. No hidden agenda. All work and costs were well communicated.For future needs, Id certainly call for JP at Shafer again.

Had an emergency leak that ended up stemming form our AC upstairs. Ismael was quick, informative, and provided great service. All the technicians from Shafer were quick and knowledgeable. Ended up getting their membership and recommend 100% !

Very impressed with the timeliness and professionalism of this company. From the first phone call to the quick response time, I knew I had found the right company to repair our broken pipe. Their phone operator, Melanie was very kind and sympathetic when I was somewhat frantic to find a plumber. The water coming out of the side of our house was a virtual fountain. She quickly contacted a member of her team to get to the house as quickly as possible.Our plumber, Ismael Partida was exceptional. He completed the work in a short period of time and we were able to get our water going again. I was extremely pleased with the service and reasonable fee. In a time where some are taking advantage of others in need, I felt grateful to have found this company!

Shafer is my go to for any plumbing and HVAC services. They are always prompt, personable and honest.

JP was terrific! Arrived as scheduled, fixed everything, gave me valuable information for future projects, helped set up maintenance, and was extremely personable throughout it all! Thank you, Shafer and JP!

The company never showed up to my home after being provided with a 2 hr window. I made the appt the wk prior and I did not receive a follow up or service. I contacted the company to inquire why and no one could provide me with a reason. I do not recommend this company and will not be inquiring about there service ever again. Take your money and business elsewhere.

Franc was friendly, professional and listened to my concerns. He evaluated my water softener, flushed out my water heater tank and informed me of a number of options without pressing or overselling. I liked him very much.

My service tech Ismael was one of the most friendly, and professional repairman Ive used since moving to San Antonio 15 years ago. He had the problem diagnosed within 5 minutes after arriving. Having an uncommon problem the parts could not be obtained though normal channels. Ismael, and the crew at Shafer explored every avenue available to obtain the part. After an exhaustive search they found the part and worked late to install it restoring water to my house. Without Ismaels hard work I could have been without water for over a day or even days.

We had busted frozen pipe since Monday. We called a different place but finally gave up on them and called Shafer on Friday morning. We had used Shafer previously for our hot water heater installation. Left a message with the receptionist at 8:30am Friday. Got a call back at 11:20am saying they were in the area and since the person they were trying to contact never responded, they could swing by my house. John B. stopped by and fixed the pipe that our insurance adjusted pointed out. John B. investigated more thoroughly and found a second pipe that the insurance adjusted missed. He fixed everything within a few hours and we finally have water again! So happy for the quick service and thoroughness of John B. He was polite, professional and we are grateful he spotted the second pipe that was previously missed. We definitely make sure to always call Shafer first for all our plumbing needs.

Shafer is honest and dependable, got our unit back up and running, showing and explaining issues during the unit review. Would highly recommend!

Derek was extremely helpful and fixed our A/C quickly. He went out of his way late at night to get a part at the warehouse and returned to install so that we would have cool house that night. I highly recommend Shafer for all your HVAC needs!!!!

I called Shafer for tune up on fifteen year old water softener. Unfortunately, parts are not available but I was not given a hard sell for new one.

HIGHLY RECOMMEND: I called over the weekend and got a call back within minutes and a plumber over to the house that day and a new water heater installed and operational the next day. The dispatcher (Robert) and the plumber (Frank) were extremely nice and easy to work with. The pricing was reasonable and even more so when you take into account their service and great attitude. I would recommend Shafer to anyone.

Excellent advice, they came (Joel Roldan and Jake Blair) and advised Me to consider A water softener, of which I totally agreed, they explained approximately how long the install would be and other considerations a person should consider when getting one. They explained the financial pieces to consider also. Thanks

This was our first service experience with Shafer Plumbing/HVAC. We had issues with a 16+ yo water heater, that in practicality needed replacement. From the point of appointment through completion of replacement, we experienced utmost professionalism and excellent, timely communications throughout the entire service process. Our technician, Ismael, supported by Jesus, was exemplary in his knowledge of work, problem-solving, professionalism, and timely service updates. We completed our transaction by enrolling in the Shafer Pro Plus Advantage Plan. We highly recommend Shafer Services as a service provider and would certainly call them again for future plumbing or HVAC service needs!

Joel Roldan was amazing! I had my new water heater installed in less than 24 hours from the time i called Shafer. He even put our baby gates back up after he had to remove them to fit the old water heater out!

Franc Rocha went far beyond expectations in repairing freeze damage, restoring water supply, and making sure there was no other damage on our property. We’ve called the company often before and have always felt that Franc is professional, courteous, thoroughly, and trustworthy. This is one phone number to keep handy in contacts

John was awesome! Exceeded my expectations on services and communicated very well . He made sure I understood everything and was patient with my questions. I highly recommend him and his company!

Ismael and his partner performed plumbing maintenance and sewer line inspection. They worked well together and were both very professional and thorough. I will certainly contact again for plumbing needs.

We are very happy with the installation experience, and the professionalism of Andy and Auggie. The whole process was very fast and we are satisfied with the end result.Thank you!

So I call this company due to a hot water heater element that blown on the bottom and of course they sent a tech to my property that I assumed knew how to do the job. Meanwhile after 40mins on the job the tech call me and mentioned he couldn’t do job alone and needed assistance. Fine call your help was my response just get the job done. When other tech came they finally came up with a solution and said they had to drain tank alone with a mess all over my walls leaving what ever came out all over my walls and damaged. Also in the process of draining tank I reach out to my tenants and they told me the techs had left the job to get equipment for next job which puzzled me of professionalism. I call tech and he mention everything but him leaving as if they never left the job. Meanwhile almost three hours later the tech call me back and tells me I need to either call another company or call my dispatch and sent another tech cause he couldn’t do the job. At this point I was so embarrassed by my tenants and called in to dispatch that I still have yet received a response back from to inform the negligence. I called Anchor Plumbing and the job was done less than a hour. With the world going the way it is may god bless this Organization and hope time is taken out for thorough training. I give it .5 of star for the attempt and the other half for picking up phone.

Nick is AMAZING - the whole Shafer Services team is awesome. they are always so helpful and get us scheduled within a day or 2 of when we request a service. THE best AC/Plumbing company out there, for sure.

Auggie and Chris were awesome - very efficient and professional. This company has exceptional employees and customer service. 100% recommended!

I called to get additional details and pricing on an APCO-X system installation. They stated no pricing could be discussed over the phone, that an appointment is needed to go over my needs and to look at my HVAC system for an accurate quote. While confirming the appointment details it was quickly mentioned that a $60 dispatch fee would be charged... Thats a big NOPE from me!I get not wanting to waste time and money, but your company is the one refusing to go over pricing prior to sending some one out. I could easily answer any questions over the phone so that an accurate quote could be given yet you want to force an appointment to collect $60. You guys should have a knowledgeable sales rep who can answer questions, collect details, and provide quotes over the phone so it saves everyone time.Edit: Their response doesnt even address the real issue. I called 4 other businesses afterwards. One wouldnt give pricing either but scheduled a FREE no obligation appointment and the other three gave estimate over the phone (all of which were within $100 of each other which tells me the pricing is pretty standard). Either give estimates over the phone or drop the dispatch fee; dont charge people $60 to get an estimate.

John and his partner were very professional and respectful. They explained everything they did. They asked if I had questions. The job they did was high quality.

Augie and his team arrived ~30 min early (which I loved) and were finished In the estimated time allotted. They did an excellent job removing the old AC and installing a new system.August in Texas: extremely warm temperatures, heat index in low 100s. Due to their efficiency (& my well insulated house) I never really experienced any uncomfortableness while they swapped out systems. They helped with programming my new thermostat, explaining how the systems worked, and we’re very accommodating overall.Both had a great demeanor, would hire them again for any future AC/heating needs!

John was very helpful and professional. He pointed out to other issues that may cause future problems in our kitchen sink and, after approval, proceeded to fix them on the spot. Shafer has been taken care of my home’s plumbing needs for a little bit over a year and we’re very satisfied with the experience. Worth every penny :)

I’m very appreciative that Raymond Gonzalez with Shafer was able to get my furnace up and running just days before the big winter storm. He quickly and accurately diagnosed the problem-a malfunctioning circuit board on a 25 year old old furnace. He didn’t have the part stocked on his truck but he was able to find the part, pick it up from the warehouse and get it installed in my furnace before the end of the day. This was just days before the big winter storm. I don’t know what we would have down If that furnace wasn’t working. That was great dedication to his customer and I am grateful.

Are you Schaeffer for my plumbing needs and they are wonderful always! JP is the best! And Frank!

First off, they never answer their phones. Called and called and when someone finally answered, they wouldn’t even set an appointment for me. They stated they weren’t taking any new customers. I told them my father just used them. The person on the phone said I would just have to find somebody else. So I did and Air Today came right out with no diagnostic or trip fees. My father will be using Air Today from now on also.Instead of gaining a new customer... you just lost two.

Aaron was early to our appointment and was masked and wore shoe covers. He was professional, explained everything thoroughly and allowed us to ask questions about the plumbing repair. This company has excellent customer service and are a pleasure to work with.

This was a call back visit on 2 items addressed last week, turns out one was actually a new issue which John diagnosed and explained the repair options thoroughly and patiently for me. Hes an expert and also a kind gentleman

This is my fourth time using Shafer Services. Each time, I have been impressed with the professional, courteous service. Their motto is to treat their customers like family and they truly do. Ive worked with JP Beron twice and will seek him out in the future for all plumbing needs. Hes a nice guy who attends to details with care.

Our plumber from Shafer did a great job. He arrived on time and was pleasant. He identified the problem immediately and replaced the worn out parts in the kitchen sink drain. I also appreciated that he was wearing shoe covers so dirt wouldnt be tracked around the house. And yes, he was also wearing a COVID mask. The entire call took less than 30 minutes and I was very pleased and would recommend them.

Go figure...it gets cold in Texas for one night and the heater dies! Shafer to the rescue! One call and the tech was out within the hour! My unit needed more than just a quick fix so took longer than expected but they brought out the part to my house and fixed it. Now Im warm and cozy writing this review. HIGHLY RECOMMEND getting a warranty and service plan through Shafer!

This time, the company replaced an HV AC unit. They did it an under 3 hours and the tenants described their work like a polished NASCAR pit crew.I have never had a bad experience with Shafer. Their employees take the time to explain the problem and the options for repair.

Bruce was the technician. He was very courteous and nice. He was quite professional and answered all my questions.

Rodney was on time, courteous he even liked my little dog. Has a professional attitude and explained AC theory so that I could understand. Rodney has been servicing these units for 10 or 12 years, knows the history of the units and I trust him.

I called Steves Plumbing who had an awesone technician named Frank Ruhr. They are now Shafer Services. It took 3 calls and conversations to get someone to come out to look at our job. When they finally set the appointment I was relieved. The promised time was between 8 and 10am. At 9am of the sheduled day, I received a call, and was told that the days briefing just ended and the time was now moved to a time of up to 11am. At almost 3pm Im calling to find out where my plumber is. The next day Im calling to find out about my estimate. I canceled the request when I was going to get transfered for the 3rd time to someone who was supposed to have an answer.

Jp came.out to do maintaince on my 12 year old water heater which unfortunately had a leaking valve I wasnt aware of. He talked me through my options (very patiently) and I ended up replacing it. He was able to come back in just a few days and again was a pleasure to work with. Fantastic service!!

Raymond Gonzalez, arrived on time and did an excellent and over the top job, inspecting and reassuring me my system is up to par and working properly. I am so happy with the work Raymond did on our system and excited to know he is our current technician.

Install was faster than expected. Crew was clean and cleaned up very well. All systems explained. All crew member were courteous and exceeded expectations. Thank you.

Raymond Gonzalez did a great job. He was professional and friendly. He even helped me find where a beep was coming from which I greatly appreciated (fire detector not being used). He even went into the attic to check for the beep. His service was above and beyond what he was sent here for. Thanks Raymond and Shafer Services Plus!

Shaun did an outstanding job of removing and installing my new water heater. Arrived on time and was very nice and helpful in answering all questions.

So far so good. The pricing felt fair, and the opportunity to get an immediate install for our house is wonderful. My family has been doing business with this company for 5+ years now and I am always pleased with their service.

Derek Ramirez was the sales associate that came to my house to look at my HVAC system and give me a quote to replace the system. He was able to look at the system I had installed and understand the setup. We talked for a good long while about my options for the replacement system. I was wanting to replace my old 16 SEER system with an equivalent efficient system. The problem was that there were now 16 SEER systems in the state of Texas and Trans was getting ready to have a price increase shortly. What he was able to do was get his Trane distributor to do was give me an 18 SEER system for the price of the 16 SEER unit. That was something that he did not have to do, but he went above and beyond to get me the best deal he could. There were 2 technicians that showed up to do the the install, Augie and Andy. The were both professional and very knowledgeable in the work that they did. I contracted Shafer Services to replace my old HVAC heatpump system, both the outside and inside units, replaced with a new Trane system. My old system had a 2 zone setup that allowed upstairs and downstairs to be cooled or heated separately and I wanted to keep that feature on the new system. Augie was the subject matter expert for the zoning option and did a very good job in ensuring that the new zoning system worked as it should. I also had them install a UV light into the system to combat any mold or virus that come through the system. The new Trane system I had installed is the XV18 which required new Trane thermostats to be installed and configured. Both Augie and Andy again were very knowledgeable in how to configure and get everything communicating. They did a very thorough job in showing me how to work everything. I have been very pleased with the service I have received from Shafer Services Plus and their personal that they have working for them. I will be a repeat customer and whole heartedly recommend them for any of your HVAC needs. Also, they were about $6k cheaper than another Trane competitors of theirs for the same system. If you want a quality system at a good price, Shafer Services Plus is the company for you.

Allen is always on time, and is kind, patient & respectful - no mater what work is being performed.

Franc with Shafer Services was timely and arrived immediately when expected. Likewise, he and his colleague observed excellent safety protocols with masks and other protective gear. Furthermore, Franc did an excellent job diagnosing, finding, and repairing the leak in our wall. We were very impressed with his level of service and courtesy. Highly recommend Franc!

Impressed with their customer safety concerns. I received a call before arrival to make sure I was not ill and was told that the services guys would have masks, gloves, and shoe covers on and they were also cleared with safety questions themselves. We have used Shafer for many years because of the quality of service and will continue to use them because of the care and safety of the customer...me.

They were prompt, efficient and courteous. They provided a convenient time for the service. Then they kept one posted of the time of availability. They even called to offered an earlier arrival time then scheduled.I was very pleased with their attitude, courtesy and service.

Plumbing problem with outside water leak. John diagnosed it as a sprinkler line broken. He shutoff the water supply at the back flow. We said that we would dig it up to ascertain what needs to be done. He also installed a new cutoff valve in one of the toilets in the gym mens room. He stated that this toilet also had a bad flushometer because of the leaks around the piping. He suggested that we should replace the whole assembly and that we could do it ourselves or call Shafer Services to schedule the job. John did an outstanding job and gave us so good advice on how to proceed forward.

I received an estimate for water heater install options but have not made a decision at this time. Shawn was very helpful and knowledgeable. We will be discussing this weekend and make a decision on how to proceed.

Aaron was very polite & knowledgeable. He fixed the the issue with my tankless water heater & answered all my questions.

Great customer serviceVery happyVery helpful in explaining everything

I had my semi-annual service done for my HVAC System by Shafer Service Plus- Tech this week. He was prompt so professional and respectful. He recommended a minor part replacement. I asked him about a total system replacement. He called and an amazing salesman came out to my house and went over all the options for me. There was no pressure and he was very professional and well informed. I purchased a system and today on Friday they completed the install. I wish I could remember the first two individuals names, but it escapes me at this moment. The crew today that came to install my new system were John Noriega (seemed like the supervisor), Eric Willett, and Chris White. I tell you, from the moment that I meet John at the door my and his team the encounter was awesome with Shafer Services Plus. They were friendly while maintaining the highest standards of professionalism. John started the morning by reviewing the entire install process and how they were going to take care of the house (from wearing shoe covers to putting down tarp) and answering each of my questions with respect and courteousness. Every step in the installation of the furnace and A/C, was “prefect”, and I don’t use that term lightly or often. They started on time and completed the job almost to the minute the salesman the previous day had said they would (I wish I could remember his name). I would strongly recommend the Shafter Services Plus for all your HVAC needs company.In summary, this was the best service I have ever experienced. I have had a lot work done at my house over the years. I love for my house to look beautiful inside and outside. The technicians were so courteous. They were experts at what they do and it showed. John did such a great job managing his team and checking work while being so respectful of them (that is why I think he was the supervisor). I am still amazed at how quick and smooth the entire operation went. The price they quoted me is actually what price John asked for at the end of the installation. There were no surprise charges. When I look at the completed work I feel extremely happy and satisfied that John’s team (named above) did such a great job with their skills and manner in which they interacted with me and my house. It was great to know you dealt with professionals from Shafter; from the routine service Tech, sales reps to the installers. When they finished the installation everything was clean and in place. You would never have known that you just had a new air conditioner and furnace installed. You will not find better service. Thank you to all involved.John Bateman, 26 Mar 2021 - Friday

So helpful and professional! Took time to explain things to me and gave me time to take notes. I feel I learned a lot and I feel like they did a great job on their inspections. Great customer service! Thank you.

We’ve used Shafer for a couple of years now and are always impressed with the quality and care of their work. They aren’t going to be the cheapest price you will find, but they will be the honest price and will stand by their work. Raymond G was our service tech this time and he was outstanding in all ways. Would recommend both him and Shafer.

From the first contact to completed service, everyone was pleasant, professional, helpful and eager to help. I will use them again!

This is my second positive experience with Shafer Services so I decided to write a review. Today Shafer Services cleared the washing machine drain line. The service was great and reasonably priced. John B and JP were both professional, wore masks and foot coverings, explained everything and didn’t try to up sell me which is rare these days. They used video camera to show me the problem (before and after) so I am confident the problem is solved. I decided to join the Shafer annual plan that covers HVAC and plumbing because the plan paid for itself with this one visit. I have tried other service companies in San Antonio and Shafer Services is the best I have used.

Today I had the pleasure of meeting John Betton with Shafer services. This was a plumbing issue that he handled in minutes flat. Found John to be very knowledgeable of the work needed, explained in detail work to be done, possible outcomes. He came prepared and was gone and quick as he came. I would recommend John to anyone needing plumbing services.

John and Anthony responded to my homes clogged/damaged sewer line. Though this is a work in progress and an excavation and repair are needed, I found Johns knowledge and professionalism impressive. To the bosses at Schaffer, let me say John is an excellent representative for your company. Not only is he skilled at plumbing, but he gave me a little company history behind Schaffer, and a long-standing tradition of quality service. These guys are straight shooters, and are not going to steer you wrong.

I had several plumbing issues that needed repair. David, the technician who came to my home, was very polite and conscientious. He listened carefully as I explained the work that I needed, made his own assessment and supplied me with and estimate immediately. He was very professional and efficient. The repairs took much less time than I had expected. I would recommend this company to my friends and family.

They did a good job and were nice. But I was told they would be here right at 3 pm, called the company.. They were in route. Showed up at 3:45 pm. Before giving me the bill, it was fine time to clean up their truck. Wish they did that after the fact..since you charge by the hour?

I was expecting a technician to arrive between 2-5 and they were a no show. There was no phone call, and the operator was extremely rude when I called at 4:53pm on 2/15/2020 asking the status of my call. She had an extremely condescending attitude trying to make me feel bad that she was working and I was in my warm house. Obviously she didn’t know that our home had been suffering power outages like every other home. I’m not sure how this company has a 4.9 rating. To top it off, she hung up on me.

They worked diligently to find the cause of our inflated water bill. Unfortunately the water usage is still a mystery, but they gave us confidence that our home is safe.

They reacted really quick, scheduled an appointment on a Sunday which caught me off guard, I really appreciate it. Franc is very professional, friendly. He was not only checking on the water leaking but also teaching me the knowledge of it. I would recommend their service!!

Bruce did an amazing job! He was smart, professional and very competent. (Most importantly, my dog approved of him and vice versa.) I cannot recommend Shafer Services Plus and Bruce highly enough.

Extremely professional and informative. Showed up on time, explained the service and plan to fix our plumbing issue. After the problem was fixed, walked us through the issue and how they were able to fix it. Franc was extremely knowledgeable and was straight forward. We will definitely be using Shafer for all our AC and plumbing needs.