ZERO STARS. Our internet has been out for days and when I attempted to call them for answers I was hung up on. When I tried to call back I was told that if I tried calling them again my number would be blocked. All automated. Told that I would not be helped. Absolutely ridiculous.

Internet has been out for 3 days now. People work from home during quarantine. Unacceptable

Customer service is not good at all. We have been disconnected for 3 days straight and still havent got a good answer as to why we arent up and running yet. Weve been disconnected at least once a month this year. I dont know how these people are even open anymore.

THE WORST COMMUNICATIONS COMPANY EVER!!!!!!! They are purposefully disrupting my business and THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!!!!!! DO NOT USE THIS COMPANY IF YOU CAN HELP IT

Dishonest Sales.Previous IT Manager made a huge mistake here and signed up for a 5yr ISP deal with Windstream. The Sales guy told him he would throw in free services even though they were not needed or going to be used. Contract fine print actually showed just a credit for the first 1.5yrs so our charges are now >$2,000 for a 100Mb pipe. Windstream wont back what the sales guy said and are holding us liable to pay for an awful 5yr contract. Yes the previous IT manager should have read the fine print but Windstream should be reasonable in negotiating a fair deal now. Internet prices come down and a 5year lock in for some services not used and sold as free is very poor service.

Windstream services the apartment building in which I live. Its bundled into a mandatory media package that also includes cable. Windstreams product is subpar, with frequent (and prolonged) outages, slow speeds, and unhelpful customer service. No idea why the building opted to go with such a low-quality provider. They apparently signed a seven year contract, too, so theyll have to keep dealing with this nightmare for years to come.

Being a small business owner, I never write bad reviews on companies and try to solve my problems directly but in this case, I feel very strongly about the way we were treated. We had a very bad experience with Windstream Communications. Customer service was inexistent and after over 2 years of suffering we decided to change phone service provider. And this is where the story begins. We initiated the disconnection process on October 1st 2015 and went through numerous hoops and phone calls to finally receive a disconnection notice on December 22nd. In January we were still receiving invoices but their customer service department told us to ignore them as they were going through their disconnection procedures on their side. In May 2016, I receive an email from a collection firm for $1200. Apparently, we still had contractual agreements with Windstream, of which no one informed us during the disconnection process.There are so many other companies out there who offer a better service and dont lock you in for several years.