My first response:WOW, that was quick and painless!With the exception of the first lady I spoke with, great customer service as well! 🖖🏻

Cassie and the Salem team are FANTASTIC! We had a specific need for a specific Commercial Van to accommodate a very long move. Without it, we would have been up a creek.Even though they were inundated with Van requests and out of the one we needed, the team quickly located and processed one in record time.This team went above and beyond every step of the way; we can’t recommend them enough!

Ive been going to Hertz for a couple of years now when I am in need of a rental car. I always use this particular branch and it is for a reason; the staff & manager Lori are professional, friendly and always provide me with the highest level of service. The cars they have provided me with are always clean and perfect for my needs. I will continue to do business with them and definitely recommend this branch.

Lori was awesome!! She matched my needs with the perfect car, had it ready and waiting and was super friendly!! Don’t look any further for the best service and vehicle ever! Check out Lori and her team at the Lancaster location!

This place has horrible customer service. I spoke with the manager over a mix up of vehicles when I was promised a larger vehicle and the manager yelled at me she was hysterical and neurotic. I was transferred to an associate and then I was hung up on. I ultimately had to book with another company, as this one was not able to or willing to get me taken care of. I will never book with this Company ever again. I strongly advise that you do not book with them either.

This Hertz location is top notch because of the service alone.Ali, Cassie, Irving, and Lori the manager of the location, has helped me feel at home while here assisting with the wildfire debris cleanup. Thank you all for the sweet rides and your hospitality!I would recommend this location to anyone needing a vehicle.

I hate leaving poor reviews since I know it affects livelihoods. Yet this one is deserved with hopes that people are forewarned and possibly hertz will improve their costumer service. This company stranded my widow mother in law in her 70s on the roadside for hours. She waited on hold for 2 hours for help. She then opted for triple a service since hertz was totally unresponsive. She was made responsible for the tire repairs and was also told to personally deliver the car instead of having a representative pick it up from the tire service center. They said they are “unauthorized” to pick up from the tire center. Translation: They are too lazy. I own a couple companies and believe we do whatever we can to help customers, especially those in dire need with less than ideal circumstances. You’ve been warned.

I spoke with Ali, she was super efficient and within 20 minutes she was at my office delivering the car! that is the best service I have ever received renting a car. I will definitely use them again

Awful experience! The car I rented had a parental lock which prevented me from driving over 80mph. This was a huge problem since I was driving mostly in Texas where the speed limits are high. I was unable to pass most other cars since I could not exceed 80. Whats worse is that I was not warned of this when I picked up the car. When I called to see about turning off the lock or getting a different vehicle, I could only reach people through the reservation line and they could not help me. They re-directed me to customer service, where I encountered an automated system that always sent me back to the reservation line. That was the only place I could go to speak to a human and they could not, or would not, help me. The parental lock on the car also prevented me from playing music above a certain volume. I am an adult who paid a lot of money to rent a car that I could not drive as I wanted or listen to music as I wanted, and I could not reach anyone at Hertz who could assist me.

These guys are the biggest crooks. Please deal with enterprise or just use a bike if you can.They won’t work with other insurances and they’ll end up charging you the full fee just because they are too lazy to work with the insurance. Then you’ll get dragged into a whole different kind of mess having to get your reimbursement.0 stars, and a piece of advice to the owner. It’s not smart to do such things, there are people out there that won’t take such actions too lightly especially during these times.

Micro car only due to no credit card. I had plenty $$$ Cash. They did however rent to me and the price was good for the little thing

The employees failed to do a inspection with me, charged me for a credit check, never got my full deposit back like they said i would and now i have them using my card for purchases without my permission. Never going back.

No one knew where my rental car was when I went to pick it up. They sent my into the parking lot with the key fob to go around clicking it trying to find my car. I couldnt find it and went to ask the guy outside cleaning cars and he said maybe it was in the next parking lot over. I was injured from a car accident, which is why I needed the rental and very frustrated. I went back in after I still couldnt find my car and someone finally got it for me. I complained about the service and was completely ignored. I did appreciate the gentleman that got my car for me. Ive never had such unprofessional service, though ( I also, work in customer service). I also, have never had a rental car company not do a walk around the vehicle with me to agree on the condition of the car. The car itself was fine except trash in the cupholder. Do yourself a favor and go with enterprise.

The people at the office on landcaster ripped me off. Its gonna hertz do it!

Im not sure how they do business. My insurance company set me up for a rental car, I got a text with a reservation # but when I went to Hertz.com it said it was invalid, I tried calling for 4 days and nobody answered the phone so I called my insurance and had it switched to Enterprise. They called me in 15 min. WOW

Rental car was disgusting and filthy inside and out. Employees working at office were unprofessional and trashy . Pathetic

Fast and friendly.Even though they had limited stock they gave us options and had us in and out in no time. Check-in was painless and just as quick and friendly.

It says on their door and website theyre open till 5:30 from 7:30 to 5:30 theyre closed at 5:00. I guess if they want business they better be open after 5: 00

You guys rock. Rent from here instead of Haul. Mileage charged using Uhaul. Not with Hertz. Unlimited.

Fast, quick and good price. Only thing would be that when I was making the reservation I read nowhere there was a deposit to be able to take car off lot.

Car was great, check out was timely. Front windshield had not been cleaned in the inside.. hard to see at night. Only thing I highly recommend that you check the gas level before you leave. We had a bad experiance. Car read one thing, computer another, and they marked something completely different.

Rude workers, website and digital receipt have the wrong address. Computers dont work, they do manual paperwork and keep your credit card information. Too lazy to put a simple sign on the door telling you to go around to the side/back. Charge you more than their website states for deposit and rental. DO NOT rent here.

Amazing service! Clean car! Thank you Hertz! Everyone else is truly not exactly

They were busy but they did not disappoint! The van they gave me had me spoiled and sad to have to return it!The price was great!Customer service was Excellent and I was not feeling well from my car accident but they had a smile and really helped me!Thank You!

Was in a car accident and received a rental car, months later they withdrew 760$ from my bank account with no warning bill or email, I have yet to be able to contact them via the number they provided and therefore have not gotten my money back. Anytime I try I’m put on hold for hours.

Lori specifically, but others Ive worked with as well are amazing representatives of Hertz. I was provided with a good vehicle at a reasonable costs plus fun and humoro conversation. Parking lot is small and cramped bit other than that great place to rent

Very unprofessional, will say one thing and then say they never said that. Also doesn’t value your cars worth, if you drive a higher end car they will make you pay more for the same quality or you can settle for a cheap beat up little car.

I made a reservation online, payed up front and never got a confirmation email, so I called the location. I told the lady what had happened and she didn’t say anything, I just heard her typing. Asked me what my name was, then said they weren’t going to be able to help me because the system shouldn’t have let me pick that car. That they couldn’t do anything for me. That I had to contact whatever third party website I went trough and get my money back. Well the problem is that I got it trough their main website. Now I had to call another number and be on hold for an hour to get a refund that will take 10 days to post. I get it isn’t the ladies fault, but the lack of empathy and the situation just makes it seem like they don’t care.

I was not going to leave a review but this is how we help others and improve customer service. I went to pick up a rental car and from the beginning Lori was very unprofessional, rude and definitely no work ethics. Also the car was not clean at all exterior or interior (interior super dirty having lots of pets hair). I would definitely not recommend this place to anyone unless you have no other option.

Reliable vehicles. Awful customer service. Spent 10 days trying to call them once I had the vehicle. Gave up and just dropped it off. What kind of rental place never answers phones.

Great to work with them. They have worked incredibly hard to get us the vehicles we need.

Over any other car rental experience in the past, renting at Hertz here in Salem, OR was by far the BEST experience Ive EVER had! Lori delivered a level of customer service that was above and beyond! She was friendly, efficient and took very good care of me. Bob, who drove me to the Amtrak station after dropping off my car was awesome as well! When renting a car in Salem, look no further, call Lori at Hertz!

Didnt pick me up at body shop as scheduled. Called several times, was told they were all alone and had many customers waiting. Paid for a ride to get there for them to be closed early. Called another location and was told to bad. 40 miles from home.

They were clean and people were friendly. Got me in a rental quickly without a hassle while my car is being repaired.

No problems with the lady who helped me she was awesome. I dropped the car off 3 days ago and I am still getting charged for it. I have called so many times to get ahold of someone and no answer. Im seriously thinking about canling my credit card.

This place and these people really went the extra mile to find us the rental we were looking for, a 2018 Chevy Colorado. Lori and Michelle made the whole process quick and easy. I would recommend this location and these ladies to anyone wanting the right vehicle for the right occasion.

AVOID AT ALL COSTS.I prepaid via the pay now for a rental. Called the day before to verify. Upon arriving to the shop, was informed that I would need to run a credit check and was denied the car, even though there is more than enough on the card to cover deposit. Was told by the kid at the register that I had to call customer service to get a refund. Four hours and six calls later, I am on the phone with my credit card company, as it is impossible to reach a Hertz supervisor. The negative reviews are real, zero professionalism, totally disorganized and vacant office located miles away from stated pick up location at Amtrak. Lackluster, gee that sucks attitude from staff and I am now stranded without the car I paid for. Never once had this problem with Enterprise. Do NOT rent from this place. Scammy and shady.

My experience was great! I have to admit I have had some bad experiences in the past, but I was pleasantly surprised this time! Everyone was really helpful and I was in and and out of the counter within a few minutes with a great car.

If I could, I would give a 0 star. They got the time wrong for when they were supposed to pick up the rental and arrived an hour early when I wasn’t home. I got a call from Michelle who was at my house and she was extremely rude and told me to then call Becky at the office. Becky proceeded to yell AT me, yell OVER me when I was trying to explain, laugh and mock like it was funny & wouldn’t take my word for it that I never agreed to an 8 am pick up. I have the conversation on recording and will be sending it to corporate but I will NEVER use this company again. They are the most unprofessional business I’ve ever witnessed and I’ve never been treated so terribly by someone who was supposed to be professional. They told me I was not getting my deposit back and would be charged at least another $100 on top of it to pay for the wasted wages of Michelle who showed up too early, mind you. Needless to say, corporate didn’t allow any of this to slide thank goodness but I’ve never heard anything good about this place and now after witnessing this myself I see why.Michelle and Becky Cobb shouldn’t have their jobs... and by the time I’m done hopefully they won’t. Customers shouldn’t have to deal with this.

Couldnt help us with rental. We needed a ride home and wanted to get a one way rental. They wouldnt rent because we need a return itinerary.

Wife and I made a last minute reservation and were looking for a rental to drive and leave in California as we were buying a motorhome and dining it back. When we showed up the phone was ringing, The person at the counter was being busy, no cars left and she made time to take care of us and find us a car. Even with the phone ringing off the hook, she still answered the phone and took care of us. Probably the best customer service I have witnessed. Im very happy we chose Hertz here in Salem. This is the office on Lancaster. If you need rental car be sure to check this Hertz office first.

My husband booked a car and paid in full in advance. We arrived to pick up the car to a woman yelling at a client on the phone for a good 5 minutes. She was unprofessional and created an environment where it was difficult and disruptive to others trying to conduct business. Her manager who stood right by her at the counter did not make an effort to right the behavior. We spoke to a young man who simply shrugged his shoulders when we asked if our car would be available. We spoke to the manager who said they don’t promise a car you pay for and book will be available for you. We aren’t talking about a specific vehicle just a car in the class you reserved. We canceled our reservation and went to Enterprise. I typically book all my business rentals through Hertz. I need a car for a ten day business trip but will never get a car from the Salem location. I also expect more from Hertz than a black curtain hanging by a shower rod to separate office space. Horrible first impression.

The employees were nice to me, which is the only reason why Im giving this two stars, because its not really their fault. They didnt have my booking even though I had a refence number and confirmation number in my email! The reservation fell through and they already rented out all their cars.

Great customer service and good car rental experience. Everyone was friendly and easy to work with.

Great service. Employees are very nice and know their jobs. In and out quickly.

Very helpful and friendly staff. Was a little nervous coming here because of the mediocre reviews, but I was very pleased with the friendliness and helpfulness of the staff! So glad I came here!

Lori was extremely helpful. She went above and beyond to help me. I will always come back to this location because of her.

They are awesome... this establishment went above and beyond for me ...my transfer case broke on my car ...I get a call that my business partner hired a new manager and she went on vacation and the manager never showed up to work theres no money In the till ...in a frantic everyone was trying to figure out the next move and how to get to California... this hertz had only one car left top of the line .. they made it work .. Gave me a discount and got me on the road in less than 30 mins ... they saved me..my team and made it possible to get me on the road right then instead of waiting tell the next day .. Im forever grateful ... and pleased to give them all my business and refer this branch too all my family and friends ... thank you !!!!

If I could give zero stars I would. They scheduled me to pick up my rental at 12, when they close at 12. When calling to see what could be done about it the rep not once tried to make things better. Go to enterprise, as they actually know what they are doing.

They ight

This is the best Hertz office I have rented from in the 5 years I have been renting vehicles. They are a small office so they do get very slammed but they take her of their customers very well

Went there twice. Friendly and helpful staff. They take their time to walk around the car, with you (if you want to), and make sure they note and photograph any previous damage inside and outside the vehicle. They do try to get you on the road asap, and make sure there are no open questions. Outstanding customer service!

I recently rented a minivan from here and was extremely satisfied with the quality of the car and the friendliness of the employees. However, they were rather unorganized in the parking lot and I wound up waiting for about 5 minutes for them to bring the car around even though it was already perfectly close to the building. Also, it would have been nice to be introduced to the car, i.e. given at least a very brief idea of the basic functions of the car and its electronics.

Quick and super friendly service. Michelle was awesome! Made renting a car painless!

If you want real reviews from an insider perspective go read indeed and glass door reviews. If you think your rental experience was horrible read what the employees have to say about working there.Sometimes it is literally out of the employees hands on what happens. Cars are hard to come by, hands are tied by upper management and constant threats of write ups on a daily. Terminations happen more than raises and breaks!Seriously, be nice to the employees, they are not given a whole lot to work with and told to deal w it or figure it out.It is a brutal industry to work in.

If i could give negative stars i would. Absolutely the worst rental experience ever. Where do i start. So i needed a cargo van for a week. I was doing the prepay option. I add the insurance but it would not let me prepay the insurance at that time. So i called here and talked with Eli. Explained i have a limit on my credit card and if i book this prepay car rental could i come in and pay the insurance portion so when i go to pick up the vehicle all i would have to pay is the 200 deposit. He said no problem...they could do that. A few days before my rental date i went in to prepay the insurance. Thats when Eli said i couldnt do that. I was furious. He said i could and that is the reason i booked it and prepaid. If you cancel at that time...hertz does not refund you all your money. Fine...i decided to go through private insurance which was a lot cheaper anyways. Less than 24 hours of picking up the vehicle Eli called and said the pick up service i requested they were not going to be able to provide. Less than 24 hours before Im scheduled to pick up the vehicle. Than when i go to rent the vehicle both Eli and the other woman were very cold to me. Whatever....i was there to get the vehicle and leave. Than when i return the vehicle i was an hour late. I explained to them that when i was cleaning the van i fell out and went to emergency room where they said i sprained both my ankles. Its not something you can hide. They were huge. And i had the paperwork to prove i just came from there. They didnt care. They charged me extra because i was an hour late. Again both workers eli and the woman were very cold and treated me like i was below them or unimportant. They were not welcoming at all. Not a happy place. I probably dont need to mention they had no car service to take me home. Ive never had such horrible experience renting a car. Ive rented from enterprise and dollar and thrifty and a few others. All had great customer service. This was more than an awful experience. Its surprising they have people like this working in front dealing with customers. They have zero people skills.

Great service here, they got me going quickly. They were very helpful. Im forgetting the gals name who helped me, but she was there for pick up and drop off. I appreciated her service.

First of all they were supposed to pick me up at 8:30, the auto body place i was at suggested that I call and make sure they are coming because they tend to leave people. So I do, and they didnt have the rental guy on his way, so we wait an extra 25 minutes till he arrives. Then, we get to hertz. The lady takes phone call after phone call (we were the only ones in the building) without saying just a moment or anything. Okay, whatever. So then Im sitting with my tired, fussy daughter who was crying. We have been waiting for them to come get us from the auto body shop and then for the lady to finish getting us a car, as shes taking her time. She then has the nerve to tell us we need to go outside with our crying daughter because she cant hear on the phone. In the rain, in the cold, with no jacket. My boyfriend first refused but then I decided okay, if it makes her any quicker on getting us a car why not. We werent outside for longer then 10 minutes, but still. Ive never in my life would tell someone to go outside in the cold with their child because shes crying. Overall it took almost 1.5 in total time to get a rental (from 830), I was late to my other appointment. We have went through Enterprise before, they are FRIENDLY, and quick. And Im sure they would have suggested something other then to go stand out side with my daughter if she was bothering them that much. I cannot wait to return the car and never come back.

Shame on your Hertz making money off a pandemic. Charging people like myself upwards of $100 cancellation fee. Truly pathetic. Never again will you get my business.

1st time was great, second ehhh. Depends on the person you get at the counter.

The worst ever! I scheduled to be picked up from my auto body shop at 8am. After 35 minutes and two phone calls later they still were not there. I had to cancel and go to enterprise. Every time I called I was told they will be right there. They never showed! I would give this location a -5 if that was possible. They don’t even deserve the one star

If you want a good rental and service dont go here. The vehicle wasnt in very good shape and had issues. Would recommend Enterprise instead.

Car dirty inside out also need maintenance service notice. Didnt take car and waste my time. Had to take taxi home $38 one way

First time renting with Hertz thru my insurance 9/2019. Costumer service needs a lot of improvement. Car smelled like cigarettes. I called to let them know I was stuck on traffic and might be 2-3 minutes late... her answer we close at 5:30... made it @5:29. The way a lady next to me was treated because she had her daughter translate for her was very dissapointing. I hope I never have to rent at this location again. Over $9 per gallon if you dont return car filled up??? Seriously???

WARRNING!!! DO NOT GO HERE.My wife and I where just in there trying to get a car to see her mother who is on HOSPICE. We were told that she needed to run a soft credit check. She has the audacity to tell me based off my credit score I am more likely to steal the car then to return it. So what do I do, I call customer service and they tell me that it was in fact a hard credit inquiry. DO NOT GO HERE!

The best business ever people very nice and respectful I really recommend them Thank you very much.

I only went thru this company because its who my insurance company uses.I set up a reservation and gave all the claim info a week before I needed the vehicle. I was told the car would be at the dealership the night before my repair drop off time.Two days prior to my appt., I called to confirm my reservation, Michelle couldnt find me in the computer. I was then told they dont drop off cars, but they would meet me at the dealership and take me back to Hertz in Salem. When I raised a fuss cuz thats not what I was told originally, Michelle then told me the car would be dropped off at 730 for my 8 am appt.Needless to say the car was not there when I arrived. The dealership called to find out where the rental was. He was told the employees had left Salem for Mcminnville an hour prior. The rental showed up shortly afterwards.Despite giving all my information a week prior, the woman had no paperwork with her. She called the office and Michelle told me she would email me the paperwork that night. Off course it is 1030 the next day and still no paperwork.Upon calling Hertz this morning, Michelle tells me she had been there all day by herself yesterday and didnt have a chance to do any emails.Any time I have spoken with Michelle she has been rude and condescending.The dealership doing my body work wont use Hertz due to their lack of customer service and now neither will I! GO TO ENTERPRISE!

Hertz is great but they will lie to you. Theyll tell you that there is a cheap rate. And 3 days later youll get a bill thats $200 more than you planned on paying. Theyll stalk you with insurance fees when you didnt agree to and buy any insurance. Still tie up your credit card in all kinds of legal knots. And theyll make you do deals the require you to buy 2 and 3 and 4 days when all you wanted was a simple one day package do not trust Hertz car rental.

Apsolutely worst experiance ever and im still fighting it. I was rear ended and so the other persons insurance sent me to hertz so i had no choice. So i picked up the rental paid for by the insurance and am told there is a 50 dollar deposit i have to pay and i will get it back upon return of the vehicle which i agreed to. Then they asked if i wanted to pay for the tank of gas that was all the way full which she said would cost 36 dollars and since i didnt intend to drive the car that much i chose to NOT pay for the tank of gas and just return it full. She even made sure to tell me they would just take it out of the deposit (how nice of them) I told the girl that i had to borrow the 50 dollars and so it wasnt even mine and so i would need it back. So we returned the car at the same gas level it was when picked up excepting that to be the end of our experience. Well a few days later we realize our bank account has been overdrafted because they took 49 dollars out of our account. So i immediately call the office and am told that it was an error on there end and that i would be refunded the money no problem but it could take up to two weeks. So i wait two weeks and no money is put into my account so i call them back today and they tell me there is nothing they can do and to call there billing department so i do. Then billing tells me that it is my fault for excepting the gas charge that they snuck in there right after telling them no and now they say there is nothing they can do. Long story short is do not trust these people. The entire situation was very intentional. They refuse to take accountability for being theives with misleading buisness practices.

Reserved a car four days prior, only to receive a call the day of rental saying they had no cars available. They didnt offer any options or reconciliation, just a sucks to be you attitude.

The customer service that I received was supposed the people were nice and helpful and absolutely wonderful Hurts is a great car rental place....

Becareful about usinb a 3rd party as thinfs were not honored. We arrived to pick up and 2 people in front of us did not get what they asked for and vehicles were not ready. We asked for a 4 door sedan we got a VW beetle 2 door was not happy. Although when I needed clarification on actual charges to my card a gal was very nice and tried to help me out.

Other than getting a car with a bolt in the tire it was great.

Im only giving 1 star because 0 isnt an option. I reserved a rental car online for pickup at noon, when the place was closed at NOON. No one inside the facility, doors were locked and no one in sight. Dont know if the person there dipped out early, but locking your door at closing and not even anyone getting anything together or being in the parking lot is suspicious. Not to mention, why on earth do you make a car able to reserve for a set pick up time when you CLOSE at that time? Very unhappy as we needed the car for tomorrow morning at 5am to leave town. Hertz has lost any chance at my business and I will be going elsewhere for any future car rental needs. I suggest you do too, or talk to someone in person if you plan on renting from this place so you dont get screwed like we did.

Great customer service! Thanks a lot!

The customer service agent (supposed manager) that was at the counter was rude beyond belief. She threatened to cancel our reservation because she made a mistake and tried to blame it on one of the other agents. I definitely will using another company in the future over this company

Two weeks ago we rented a car but the 1st one had a a tire flaw, so we got a free upgrade to an Avalon. That was a treat. The other problem last time was their computer was down so everything was hand written. This time the computer was up but the manager made us go to AAA to verify my wifes membership when we should have been able to do it over the phone. Thankfully they were close. A sporty Altima this time.

We had arranged for a car, and then we had to wait a day to get it. Totally thru off our travel plans and we missed the wedding that was the main event of our trip.

Got to drive a 2017 Jetta around for the week, ugh awesome and our agent was very very pleasant to work with.

Excellent pricing and the help was Superior and save me money on my rental with great advice

Terrible experience, car itself was fine. State Farm asked that I go to this location after my car was in an accident. Took over an hour to get the van. Unprofessional environment.Got the car, no mention that the gas was close to a 1/4 tank. Also someone’s McDonald’s was left in the door in the 2nd row.Brought the car back after a few weeks later, tried to fill the car up close to what I got it at and got our stuff out like I would do to any rental. Got a bill for over 50 dollars in fuel charges and a 35 dollar excess cleaning bill.Called their office, talked with their manager Becky. She was rude and unprofessional. Told me that it was my job to return the car with exactly the fuel that I got it at and it was company policy not to start the car with a full tank. Also that her workers said car was “excessively dirty”. Asked for before and after pictures couldn’t provide them. Asked for a refund. She eventually hung up on me.Called hertz National they promptly refunded both charges. Unreal how bad the service was. No idea how anyone there is employed.

That was one of the worst experiences of my life was going to Hertz Rent-a-Car and they said oh well they didnt update the cars that were available every 24 hours or maybe they only updated it every 24 hours but I was scheduled to get a car and they didnt have any for me and they said I could drive a great big something or other that only got 15 miles to the gallon or maybe 20 on the road or something and I said I dont care I had to go I had to go but my son refused to drive such a big vehicle and he said he wasnt going to let me drive it over two Forks Washington so we took his car I was very disappointed in Hertz car

❌ Repeated sales calls for people that do not live at the residence.Disrespectful sales associates, I was hung up on when asked to speak to a supervisor. When I called I spoke with a disrespectful sales manager by the name of Cory. Also the regional manager who I spoke with was condescending and did not care about my complaint one bit. Like two peas in a pod.If I was in the market for buying a car I would never give these people any business.I wouldnt recommend.

Great people...call eli for a car

The worst experience I have ever had. Showed up for my reservation which I called prior to confirm and they told me they didn’t have a car. Four girls running around were completely disheveled. Terrible.

The vehicle i rented was wonderful. The customer service how ever was the opposite. Ladies were trash talking the customer before me with each other right in front of me as Im checking in. Then when I drop of the car the gas was 1 line under what their picture said it was at, they charged me 40 bucks for gas. Even though that one line would have been maybe 5 dollars or less. Then when I questioned the charge of gas one of the ladies got all snappy at me and brought up the fact that I signed a contract and told me she had way more important things to do their at the site. I simply just asked for an explanation. Anger management classes maybe? Will not rent from here again.

Tried using online reservation and was told i needed to call. Called and was put on hold for over 5 minutes. Called back later and again extended hold. Called third time and talked to someone who took my info but said all computers were busy. I told him Id already waited a lengthy time and could they just call me once they had it figured out. Three hours later and no call. Never have I had such a difficult time spending money.Very poor service!

We rent cars here all the time we need one. Their desk clerks are friendly. The only issue we have, which seems all the time, is that the cars are not ready for us to just go, sign and leave, but we like their prices and unlimited miles.

Most immature and disrespectful branch manager (Becky) and assistant branch manager (Tim) of any business I have ever delt with. The terms says ordinary ware due to reasonable use is expected. I rented a car for 17 days and took it to California to camp. When I returned the car was in perfect physical condition, except it was dusty on the inside. I had given it a simple once over with the vacuum but thats the first time Ive ever cleaned a rental out of the 10+ Ive rented. When I got to the drop off Becky and Tim were not happy about the dust. They reacted like a mother scolding her child. Raising their voices and treating me with complete disrespect, When I tried to respond to them reasonably they shut the door in my face.

Great customer service but over charge .

We went there to just look..we found a car I fell in love with..my car got hit a few weeks ago as a hit and run at my work and they still took it in on trade in with the damage..this is the 3rd vehicle we have gotten from them and they have always gone out of their way to help us..the service is fast and super friendly Casey was a huge help and made sure we were getting what we wanted..thank you Casey and Hertz Salem!

Great attitude; they always forget to clean the interiors of the Windows.

Great people great service very helpful

Good service. A little bit slow.

They need more help

Place was closed when we went to pick up the car at noon and was closed on Sunday. 2 days of our week rental. Luckily customer service was able to refund our money but the whole situation was ridiculous and awful.

This company does not work with insurance and will not accept cash (cash is king). Lady was rude and laughed at me when I mentioned I would be writting a review. Terrible service; terrible business.

No trucks available.

Reserved car and showed up to pick it up. They gave the car away and now hiding inside not talking to us. Left the pressure washer and vacuum outside off lancaster. They are watching us from inside. Wow such loosers.

Two ladies only on shift, yet were very efficient and lovely personalities