Paul and Afif are so easy to deal with. Super helpful and go out of the way to take care of you. The claim department is so easy to deal with and never pass you off to a computer. Only regret is not switching sooner.

Multiple phone and face-to-face contact was needed to sussessfully complete necessary transactions ... partially due to COVID-19 restrictions. However ... all were satisfactorily completed. It was good to meet my new agents.

He is amazing! My family has had him for years and we love him and his entire team! Great coverage and great service!

Just moved here to Salem from Texas. Renters insurance is a requirement by Oregon law. Spoke with Atif @ Paul Richter office. He was very patient and knowledgeable about what I needed for coverage of my apartment. He initiated my contract over phone, for my pickup. Paul Richter answered my questions- also very personal and patient. Great coverage and affordable. Very grateful for easy preparation. Got my apartment and personal stuff covered!

Always answers my questions when I ask. Very friendly and helpful

Me and my wife have been with Paul for over 16 years. This is our story. We have two cars and a home. Earlier this year we started shopping for an SUV. I called talked to Paul to find out how much my insurance would change adding another vehicle. Obviously I wanted to know because different vehicles can cost more. I was looking at a Ford Explorer limited. So I asked Paul for a quote. We talked for about 20 minutes. Final monthly cost was quoted at 204 and some change. Not bad only an increase of about 40 dollars for us. It had all the safety feature which we really liked. Picked it up a week later.This of course is where it all goes down hill. I called to add the new vehicle to our coverage. Only to find out the price is actually 261. Im like no I talked to Paul last week 204 was the quoted price. The response was oh it looks like he forgot to include the home. This was a lie because I know my home insurance is only about 30 dollars. The math didnt add up. Paul never talked to me again only Elizabeth. And she insisted it was for the cars only.These people are shady. They dont care what they quoted or keep track. Price can and will change whenever they feel like it. My advice steer clear look for alternatives. I canceled my insurance with them three days later and ended up saving 130 dollars a month. Do yourself a favor shop around. I guess I owe them a thank you for making me shop around and save money :)

Deserving of no stars, but thats not an option. Ive been with State Farm for 40 years, the last 20 with Richter; cant ever recall him reviewing the policy to be sure that its provisions adequately covered my needs. Filed a claim last month for damage caused by a neighbors tree falling onto my property; claim was denied outright. Dont ever think that Richter will advocate for your cause; my experience is that hell take your annual premium with a smile, but leave you out to dry when you file a claim. Switching to another insurer for better coverage for half the price. Beware: there are no Good Neighbors at State Farm

Paul is great! He always is looking out for us and provides the best insurance.

Paul has served us well for more than 30 years. He has taken care of emergencies and claims fairly, quickly and efficiently. I highly recommend Paul as an agent.