My wofe and I rented Hertz in NC at the Airport, drove a car to California and it is the most uncomfortable vehicle I have ever been in. We called the 800 customer support number where they told us to exchange it at the Sacramento airport hertz. Where they gave us a Chevy and after only 1 mile the check engine light came on showing that the stability system was not working and neither was the cruise control, so we went back and they gave us a 2019 Kia that has 49,000 miles along with some nasty smell but we took it anyway, after we drove back to Folsom the check engine light came on in this car and Nathan decided to play manager and refuse to help us even after an employee from another car rental company saw the check engine light was on and felt it missing. We then had to get the real manager out on the lot involved where he gave us another car that before we could even check out had the collision assist light come on along with the lane jeep assist and a huge triangle warning light is on now. We showed the manager and the guy checking us out and neither cared and said “it’s just the collision warning system and the car is still drivable. I can see why hertz has filed for bankruptcy. The worst part is that I have had 14 reconstruction surgeries on my body after being blown up in Afghanistan and when asked why we wanted to change the car I explained that Nathan started mocking me. I know that the other people around are cowards and will not tell the truth about what really happened but I will do my best to get contracts with hertz canceled for some huge companies I know use them.

I rented a car Sept 2-6 at the Sacramento International Airport location. I have been using Hertz for years with no issues ever with things being added without my knowledge except this time. I made my reservation as I always do online with no additional add-ons as always. I have USAA insurance and have never requested additional insurance coverage, there is no reason for me to. When I got the bill and reviewed it showed additional insurance coverage. I called and they were unable to help me and said I must have accepted it at the location. I was never even asked about it, otherwise I would have said that I did not need additional coverage as I have insurance. This charge was added without my knowledge and unfortunately, they are unable to refund me these funds since I accepted it. I told them to go back the last 5 years of my rental history and they would see that I have never once requested this add-on. They told me there was nothing they could do. Its unfortunate that Hertz would not take care of this issue. Moving forward I will make sure that I check every receipt before leaving the gate with my rental. I hope you all do too!

We flew in from Omaha Saturday, September 4, 2021 and were anxious to pick up our car and be on our way. Much to our dismay, when we got to the counter, the lady said all their cars were gone! Even though we had a reservation, there was no car for us! What good does it do to make a reservation if the company gives the cars to others? We are not happy campers! Thank goodness for a friend who could pick us up! Otherwise we would have been stranded! What do others do when they are stranded?

Rude agent at the counter refused to honor corporate reservation. He made my husband use a AAA discount instead and then gave him the worst car they had. Hertz quality has gone way down, I recommend literally any other rental company.

Aggressive up-sell and almost charged me an extra $117 for my one day care rental. I declined insurance [as you should, its a scam] and then he asked for my insurance provider. Then he proceeded to go ahead and charge me for it after I declined it. WTAF? I was so lucky I thought about it, asked and double checked my receipt. SLIMY! Do not let them pull a fast one on you!

Originally, service was great and I was given an upgrade at a lesser price that I received from Priceline. I will say that the car I was given was in pretty dang good shape, and that the overall experience was good. Unfortunately it goes downhill from here.The gentleman did not, however, mention that the cost was IN ADDITION TO the original price, even though he said multiple times that it was $15 cheaper than the original cost, for a better car.I just got off the phone with them and they said that even though they failed to mention it, it was in the paperwork. They then proceeded to ask me if Id like to dispute the charge, to which I promptly asked how I would be able to if the language was in the rental agreement. He said that oh, I cant actually dispute it, so they would essentially be happy to waste more of my time with the process. Should I have read more closely without assuming good will? Yeah, probably. Should the gentleman at the counter have mentioned that I was not, in fact, saving money? Absolutely. I dont place all the blame on Hertz, but I do feel that I was misinformed to spend more money, when I would not have otherwise.TL;DR: Theyre happy to take more of your money, under the pretence that they are saving you money. To me, thats a lack of integrity and honesty that I wont give my business to.

They told us over the phone we could use our debit card because the limo on the credit card was low but when we got there we were told that we needed a credit card. The car we were given was also not the car we paid to reserve. As we were driving the engine would turn off if we braked for more than 15 seconds. To top it off the car was also DIRTY! There was mud all over the back seat! The one thing someone should never have to do is clean their own rental car, especially with the conditions of the current pandemic. Very dissapointed.

The wait for a vehicle is excessively long. Especially after a very long day of traveling. To wait isn’t enjoyable…. To wait with no communication or timeframe…. Not very good customer service.EDIT: Charles was very polite after finally getting a vehicle lined up. Vehicle was upgraded…. Wait is still too long

Always have great experience with the on-site staffs. Decent selections from the president circle section. The staffs are also very great at accommodating with some of my vehicle selection request. pre-Covid, I have probably rented 20+ time from this location.

2 stars because there were “not enough cars” so take a seat please lol…AND I went with Hertz because I read the reviews of how long the others like dollar thrifty etc took. Guess what long line at hertz and not a single person at any other rental lmao.

Terrance the manager at the Sacramento Hertz was completely rude. Admitted in front of my brother and his staff that he purposely ignored me and walked away in the middle of our conversation and was very condescending. Will make a review on every platform due to his horrible service.

We got served by the Hertz lady for a dollar car rental because the line was long. She had brown hair and was USELESS.Rolled her eyes when we requested to change the driver on the reservation. Gave us a stained, old car. Acted like she did us a favor when brandishing the key.When we asked for a new car because of the stains, she basically told us that we should be grateful she gave us an upgrade.1- we didnt get any upgrade beyond what we paid for. 2- Id much prefer a clean small car than a dirty car. Especially during covid.Even if you save a few pennies, its not worth it. Go elsewhere.

Rented Chevy Malibu from Sacramento Airport, but we discovered it had a major engine problem that was a real safety issue. (The gas pedal would not respond the way you would expect—the car would take forever to accelerate, then take off like a shot! Try doing that in the foothills with traffic.) Hertz 24hr roadside assistance call went to voicemail. Texting was the only way to get through, and we were told to bring it back to the airport (not that they would even consider coming to us and swapping the vehicle out)! When we returned the car Hertz employees at the parking lot did not inform those behind the customer counter about our situation. The result: we were rudely asked to get to the back of the line and wait our turn to be helped. TWO HOURS LATER, we had a new rental. Hertz has hit rock bottom!!!

Hertz has absorbed Dollar and Thrifty rental agencies, yet when the line is almost out the door and there is no one in line at hertz, they arent able to help us? Seems ridiculous.

I am normally not a reviewer but I have to literally booked a rental and since they were having issues they said we will do it for 1 day and extend it over the phone tomorrow. . . Total but ended up trying to charge 300 dollars on top of booked price in the beginning, had to go return car switch with another company, ended up missing business meeting which was the reason for traveling out here and almost lost job because couldnt make meetings. . . When POLITELY letting the hertz service agent know I was unhappy, his response was So am I needless to sayWORST EXPERIENCE EVER, THANKS HERTZ

Terrible experience. Considering reporting them to the BBB and Airport management. Booked a great deal for $189 per week for a Jetta. Tried calling 5 times before the rental to get questions answered that were not online. Nobody answers the phone. So we get there and find someone who tells us where to park and where to go. We get inside and it is busy. Counter agents were slow. We finally get to the front and the agent asks for a $200 deposit on top of ourr $268 rental. I mentioned that nothing was stated online or in my confirmation emails from Hertz. He said it stated the deposit policy on the website. I read everything online at the time of booking and later prior to rental in the confirmation email. Nothing about a deposit. I then asked if we could change the name and card to my wife who was next to me. Nope. They cant do anything. He also said they dont have a Jetta which was advertised for $189/wk and that they had a Corolla. We leave disappointed to say the least and call customer service to try and sort it out. Terrible customer service continued and they wanted to charge us double for a Corolla 20 minutes after we left the counter! Plus they were going to charge an extra 5% for talking to an agent on the phone. I see why they went bankrupt!! How are they still in business? This is illegal bait and switch. Terrible service and Hertz lost a customer for life. Worst rental car experience in my life. I canceled my reservation and hope they dont charge me anything. Dishonest crooks! Here is a great idea...disclose deposits up front! Be honest! Dont offer vehicles and prices with no intention or ability to honor them! Trash company. Shame!!

Vehicle was reserved for the wrong day. They have the vehicle ready for me but need the customer support to change it. They can’t change it because it’s showing not in stock... so now I’m screwed waiting at the airport. Terrible customer service

Worst customer service ever charles was very rude and yelling at me for no reason. The older lady did not want to give me her name. They are very rude and unprofessional. Do not come to HERTZ AT ALL.!

If I could give no stars I would. I stopped in to pick up a rental car. It was reserved days in advance. They didn’t have one readily available, but did find one eventually. I was asked if I wanted the insurance, and I said no. Well, they charged me for it anyways. So when I called Hertz, I was told because I signed for the car that included the insurance (that I said no to) I had to pay for it, and next time to read my contract better. Then I was told all the managers would tell me the same thing, so I could call the airport location and see what they could do for me. Hertz will never get my business again, and Enrico was wrong for putting the insurance on there when I clearly said no! Zero stars, that’s my real rating!!

Your better off paying more money at a different company ! At least you get better service. I been getting the run around ALLLLLLLL DAAAYYYY literally. I have been a member since 2016 and the service has never been this bad. I dont know what happened but instead of being more strict on cars you should start first with Customer Service. And not just at the location but throughout the whole COMPANY!

My experience renting a car through Hertz was extremely confusing and more difficult than it needed to be. There is virtually no customer service and the staff have no authority in accommodating guests. We needed to change the name on our pre paid reservation and the only way to do so was to call an automated phone number and spend two hours trying to get a hold of someone. Once I did get a hold of someone after trying multiple numbers, he told me I needed to cancel the reservation, pay a fee and then make a new reservation just to change the name. Once he finally agreed to do this for me with no fee and after speaking with him for 40 min, he gave me a new confirmation number. But this new number did not work and after calling again and talking to someone else, I found that he did nothing to resolve my issue, never cancelled my old reservation, and never made a new one. The second person I talked to was helpful and successfully made me a new reservation under a new name, but this also took an hour and we were then charged extra for making a reservation on the day we needed it. All in all, I would NOT recommend Hertz to anyone or use their services again. If you are renting through Hertz, however, I would recommend not pre paying for a car as this makes changing things more difficult and ensuring the name on your reservation is accurate.

They do a great job at this location. Last time they drove me to the terminal to speed the process up for me. Great place to rent from.

Easy in and out with gold club card

Car smelled odd. Took forever to pick up the car. Conflicting signs on what to do with the keys when dropping the car off.

BEWARE of this place! They will add extra charges on and not tell you!!!!!! Look and read everything they are scam artists!!!!!

Customer service reached out and then never did anything about it... Hertz is a joke do not rent from this company

Will never rent a car here again manager and employees are super rude

Ive been a Hertz Gold member for 6 years and have always had very good experiences. This time was very different. I rented a car from the Sacramento Airport last week. I was on a road trip near Mt. Shasta when I got a flat tire. I checked the trunk and there was no spare tire, in fact, there was a foam insert where the spare tire was supposed to be meaning they knowingly send me on my way without a spare. After being stranded on the side of the road for some time (with three children) we finally got a ride to an area where we could get phone reception. I waited on hold for nearly 2 hours for emergency services, all they cared about was retrieving the car, they expressed no concern for replacing the rental car and made no arrangements to replace the vehicle. Hertz ended up towing the car back to Sacramento (about a 3 hour drive) and told me Id have to return to Sacramento to get a replacement vehicle. Hertz has a location in Redding (about an hour away) but they told me no corporate vehicles are at that location so they would not accommodate me there. They could have had the tire repaired at a local tire shop, they could have driven a spare up from Sacramento, they could have swapped cars with me. Instead of helping me at all, Hertz screwed up my whole trip. When I asked for a refund they only gave me a partial refund in points. This company is terrible!!

Easy in easy, easy out .

This is the line after I reserved a car 3 months ago, 3 hours later and still no car. They are blaming everyone but themselves. Why book with hertz if you have to lose vacation time.

I am a long time Hertz Gold 5 Star member and I am ready to be done with them forever. I had a reservation for a 9 day rental on 9/4 at the Sacramento Airport. When I went to pick up my confirmed reservation, they were completely out of cars. I understand that sometimes things happen, but they had no interest in fixing the problem or providing any credit for the extreme inconvenience that was caused by their error. Dependable service is a top priority for me and Hertz Sacramento has failed miserably.

For all the times I been here the experience was not that great. Until today with the help from Messier at the gold check out, apologies to him if I spelled his name wrong, but he kept it very professional with his customer services, great attitude and very respectful had no problems answering my questions. Best services from Smf Hertz so far!

Best Hertz experience. The staff was pleasant, the van was the highest in its class, and was very clean. Ive had poor experiences at other Hertz locations, so if I ever rent from them again, it would only be from this location.

Usual golden service. In and out in 5 mins.

Streamlined services. No trouble. Easy pick up and drop off. Good selection of cars.

Basically, I was an hour and 10 minutes late, I got tagged for two additional hours with no one hour grace period.Additionally, when I had booked, I actually thought that I got a great deal on a Hertz-branded - repeat - Hertz-branded rental car at SMF!And I ended up getting a Dollar/Thrifty (both now owned by Hertz Corporation) substandard quality throwaway car that had over 40,000 miles on it.Disappointing.......

Worked at this location for over a year. I can tell you now, the reason we dont have any cars ready on time isnt because we just dont have them. Its because our VSAs (Cleaners) dont work when they dont feel like it. Nobody at this location has the guts to tell them otherwise so we operate on their time. If you have a reservation for 5 pm, youll only get your car if the vsas feel like cleaning it. If they dont, then youre screwed

Easy in and easy out!!

In the past, I have had good experiences renting from Hertz. However, the experience this time definitely makes me question whether I will want to rent from them again in the future. The price was the best option among all the rental car companies I compared against, but I would be willing to pay a bit more if I dont have to go through the experience I went through. Specifically, the problem was extremely long wait times and being severely understaffed. After arriving from a flight later in the evening and getting our baggage, the last thing you want to do is wait forever in a long line that is barely moving. But that is exactly what happened, waiting over 30 minutes to be able to speak with someone. The line was probably over 20 people long with only one person present at the Hertz counter. The other car rental companies had multiple employees and the line was both shorter to begin with and moving reasonably quickly. Part of the problem is that Hertz was also servicing Thrifty and Dollar customers. Im guessing this is because of the bankruptcy measures, but they need to do a better job at customer service as currently they are heading further in the wrong direction.

Gold service is great; great selection of cars. Hertz is the best rental company by far, I only use Hertz now. I have used others, and none is nearly as good. Employees have clearly been schooled on customer service.

The representative I returned my car to did not close out my rental so I have been getting late charges for 4 days. I was told I would be emailed a receipt but I never received that either, or an explanation of the late charges until I got ahold of someone after 3 days of calling. This wouldn’t have been noted unless I had made a phone call, and was very hard to reach. If you use this rental location, definitely ask for a printed receipt so you know that the rental account has been closed and you won’t have to face unnecessarily delayed charges and refunds for expenses you weren’t responsible for in the first place.Update: it has been a week and they still haven’t logged that my car was returned. I got an urgent call that my vehicle is overdue when I parked at the rental lot a week ago!Update: This was resolved, but I had to drive out an hour to resolve it.

Do not ever rent a car they Hertz, I rented a car for a family trip, I went to get In the car and noticed it said it had an 18% oil life I then told the gentleman that rented the car to me. He said it would be fine there was no problem, then the next morning I got ready to drive the car it began to overheat and smoke was coming out the tail pipe. I called to let hertz know the car was overheat omg and I didn’t have time to pick up another car for the trip so they said they would come tow the car back to their business. I then went to the business after returning back from my trip and they stated they were charging me for a car rental for one day for a car that was broken down and did not work. I would never rent a car from this company ever they are shady and money hungry!!

Had a prepaid reservation at Sacramento airport. We got to the the Hertz counter at 11:15pm; they were supposed to be open until midnight. On the rental info, we indicated our arrival time. No one was at the counter. A fellow traveler, also waiting to pick up his car saw a service employee outside who told him Hertz ran out of cars, so the counter staff left.We were left high and dry at the airport, nearing midnight and over an hour away from our final destination. There was no note at the counter, no email notification, nothing.When we called customer service today, the rep even wanted to charge us a cancellation fee. We didn’t cancel: we arrived to pick up our prepaid car at the time we said we would and no one was at the counter. My husband had to argue to get the refund without the cancellation fee.Ranked #1 is customer service? How is that possible? This is a one star only because I couldn’t give zero.

This place is the worst place to rent a vehicle. My husband rented a vehicle from Hertz Sacramento International Airport yesterday morning and was told he would be able to have the vehicle for 24 hours no late fee, but today when I returned my vehicle I got charged a late fee. I was also told that I was given a AAA DISCOUNT little did I know I was not given my AAA discount even though he stated he did. I was surprised with my bill at the end of the day. If I could give no stars I would. If you are ever here trying to rent. A vehicle please make sure that your representative states everything on your receipt and make sure your AAA discount is added even though they say it is CHECK UOUR RECEIPT..!

All the cars smell like smoke or animals and they know this prior to renting to you but they will still charge you. Older Low quality vehicles!

I turned in a vehicle and filled it full of gas before doing so! A week later Hertz supposedly audited the vehicle and said it was 3 gallons short and charged me $31 for it! I politely provided evidence of having filled the tank and they still wont refund my credit card. Spoke with three customer service reps and interacted with one via email (Tiffany). Tiffany insinuated I was lying. One agent hung up on me. Another told me a manager was busy but would call me within the hour. Never got a call back from a manager. Been a loyal Hertz Gold member for years and have rented from this location multiple times as I travel there for business frequently. Looks like Im not the only person to have been treated this way given the other reviews! Extremely dissatisfied! I will be changing my loyalty particularly at this location unless my card is refunded in full!

I rented a car from this location on June 7. The representative at this location incorrectly checked out the car to me, so when I dropped off the car at a different location, they could not check it in. It has been about a month since this rental and I still have not received a receipt. I have tried calling the Sacramento location and the Hertz general number multiple times, spending literal hours on the phone, and no one has been able to resolve this issue for me. I would sincerely appreciate if someone could help me resolve this issue.

This location provides superb service every time I have rented a vehicle from here. My vehicle is always ready and waiting for me. I have not received a vehicle that I was dissatisfied with, unlike the awful experiences I have had at other locations. Sacramento Airport Hertz Car Rental is a step above the rest.

Prices different online versus walk-up service at counter. Tried to log into my rewards account and lady told me to hurry up she had to help other customers and asked me to leave the counter. Wouldnt allow me to look up my online rate that I reserved. Felt stranded in a city Im not from and here for on business, I use debit and she refused to help me because I had no departing flight. Poor service.

Horrible service. Loyalty membership means nothing. They never have the cars waiting it ALWAYS takes over 30min for a car. STAY AWAY!!!!!!!!!!

THEY RAN OUT OF CARS. Got an email 1 hour before my 6 pm reservation that my car was READY so I drive there in my hertz rental to swap it out for a different car. I turn the car in. The board says go to Gold. Well they didnt have any cars in gold. I go to the front desk to ask for a car they say no were out sorry.. I asked for the car I had back. They said NO. Talking to the Uber drivers they said this has been happening since the day before. Didnt even get a phone call saying I wouldnt get a car. I went from having a rental car to carless. Horrible customer service not only from this facility but Hertz overall. ZERO STAR

Nothing like getting to the car rental with a reservation and them telling me they will not have a car ready for over 30 minutes. The pandemic is nothing new. And the excuse that it takes time to clean isn’t acceptable at this point. Hire more staff, get a new cleaning method and stock more cars.

Friendly and convenient! I just needed a rental to get me to San Jose Intl. Airport since my flight left at 6:30 am in the morning. I was able to pick up at Sacramento Airport and drop off at San Jose Airport with ease!

We rented a car from Hertz at the Sacramento airport after flying from NC to attend a family reunion and my grandfather’s 94th birthday party. Two days into our rental, while driving to said birthday party, we got a flat tire in the middle of nowhere. Zero cell service and an hour (drive) from our destination. We checked the trunk for a spare tire and there was a styrofoam insert where the tire should be. Thankfully several family members were caravanning so we were able to cram into other vehicles. When we arrived at the party and had cell service, my husband sat on hold on their emergency line for 2 hours and missed the entire gathering. When we reached someone, they wanted us to drive back to the rental car (with what car?! Ours had a flat!) and finally decided to tow it back to Sacramento. No replacement tire, no replacement car. We spent hours the next day, the day of our family reunion, trying to talk to a live person to remediate the situation. After several days of hours on hold, we never ended up getting a car. My sister had to drive us to Sacramento and now had to drive several hours back to our reunion destination to collect the rest of their belongings they didn’t have room for since they had to bring our luggage. We had one week with family, one week with my 94 year old grandfather, and the entire time was wasted with this ridiculous car situation. I. Am. Livid.

The car was clean and well taken care of, although the customer service was terrible. I very clearly stated I did NOT want any extra coverage of any type. I did not look at the rental agreement upon signing, which was my mistake, although he signed me up for additional coverages I did not want. Upon speaking to customer service, I was told since I signed it, they werent going to refund me. I was a very loyal Hertz customer until today. I canceled my future reservation and will take my business elsewhere from now on.

No hidden costs, was what it said it was going to be when returning the car. The check in and out process was painless and quick. Car was clean and had all the current high tech options. Very reasonable rates. Will use again.

This was one of the best car rental experiences Ive had. The car I ordered was available and in the promised location, keys were in it, and we were off in a matter of minutes.The car itself was exactly as promised. It was in excellent condition and everything was in working order. We had no problems during our trip.The return process went so smoothly that we felt as if it wasnt a rental at all. We dropped it off and were at our airport terminal in less than five minutes! It was a great experience from beginning to end.

I am Hertz Gold but this location is one of the worst in the country. They never have cars ready and dont both calling their 1-800 number because they honestly dont care. Lots of people just standing out in the cold waiting for cars. Very poorly ran company.

Seamless and easy rental with Hertz at the Sacramento airport. I signed up for a gold membership to help skip lines and hassle. When I arrived, I went straight to the lot. There were a couple employees waiting to help customers find the right car section per their gold reservation. They directed me to the right place. I perused the solid selection of cars and found one to my liking (low mileage, very clean, everything working well). Exited the lot and went on my way. When I returned, the check-in/drop-off process was equally hassle-free. I dropped off the car and within 5 minutes was on my way to the rental shuttle back to the airport terminal. I will definitely rent with Hertz again if Im in the Sacramento area.

Hertz was great for several reasons.1. They take Debit cards. Which is such a relief for someone who categorically does not use credit cards. I have cash. I dont want to borrow money!2. They gave me a few upgrades for free, which was an unexpected and nice.3. The price was good, and didnt even go up for dropping it off the car in a different city. So that was another pleasant surprise. They girl was surprised, because normally it costs more that way.Overall, Im happy with Hertz. Probably be using them in the future. Im anti-credit card, so they work for me. Great business.

After renting a car from this location on Sunday night I was told to get a car out of lot 3. When I got outside there were no cars in lot 3, so I walked inside and asked what to do. I was told to get a car from lot 2, and was assured I would not be charged more due to the fact they did not have cars in lot 3. I was charged almost $100 extra upon drop off. I have tried multiple avenues to contact anyone who can help resolve this but they have all been unhelpful, and every time I call this location no one answers. I have heard nothing from the manager or district manager regarding this issue. Do NOT rent a car from Hertz, this has been the worst customer service I have ever received.

Got a very generous free upgrade when we told the staff we were going up to the mountains and needed AWD. Really saved our butts as there was a big storm on our drive back. Very grateful for the employees at this Hertz.

I LOVE Hertz, although I requested a 4wd vehicle and didnt get it. I still like their customer service and that I can get booster seats for my 5 and 6 y.o. and the car is always really clean!

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

Avoid this car rental company at any cost! I wish to give negative stars.I booked mid-size SUV a month in advance and payed for the rental for $250 before my trip. While l get there to pick up my SUV, the representive pushed us to upgrade into a 4-wheel drive with extra $50 dollars and I agreed. However, after I came back from the trip. Besides the previously charged $250, they charged another $315 on my credit card with an insane upgrade fee for another $35 per day! Avoid at any cost!

TERRRIBLE!!! Went to visit my mother who is a campfire victim from paradise so I flew into Sacramento and reserved a car at the airport,when I got there the very unfriendly employee took my card and told me because it was a debit card and told me I could not rent a car because of my credit score?? (Which burly the way is poor because of medical bills and the death of my husband)so now my mother has to drive for an hour to come get me,a little heads up would have been nice hertz!!

Horrible customer service at this location. Rude representatives. Not happy at all and will consider using someone else unless Im contacted by managment. Ill also advise all family and friends never to use Hertz again. Thanks Hertz for ruining what was meant to be a memorable trip.

James at the check out gate is the best! He always provides the best customer service and goes above and beyond to ensure I have a great experience. He also always remembers my name even when I havent been back in a few months. He is very impressive. Thank you James for your smile and excellent service! A+++++

It appears as if it’s standard to wait 30+ minutes to get your car after you’ve paid, and they don’t really care... pretty sad.... last time I use them

Staff was very friendly and helpful (even at midnight!). She let us check out the vehicle before renting and had no problem changing vehicles (because the first one was plain UGLY!). Described all insurance options and helped us choose the best coverage (so our Allstate policy wouldnt have to cover us for any kind of damage, just in case). Also recommended a free Gold membership so we dont have to wait in line next time.

Hertz has been my primary choice for car rental and most of the staff here are super friendly. Occasionally, some rude staff, but overall I really enjoy my experience here.

We returned our rental car after two weeks. It was easy and charges were as expected.When we had first rented the car, the customer service representative was quite helpful, especially changing the reservation from my wife to me. Not an easy task when you book through a travel service. Had to be done because my wife was unable to drive with a fractured right foot in a boot.

Absolutely impossible to get ahold of anybody on the phone no matter what time of day. I have the phone records to prove Ive called 16 times all through the week at all different times of day and have still not been able to talk to anybody there.

Very disappointing experience here. Landed for a weekend in Tahoe and we had a reservation for a basic economy car for $80. The forecast called for snow in Tahoe that weekend.The man at the counter advised us that they had no chains to rent, and that we werent allowed to put them on the car, so we would have to upgrade to a 4x4 vehicle. I cant find any evidence of this policy anywhere on the Hertz website, so I assume it was a lie to upsell us.He then said he would get us a good deal on the upgraded vehicle. He stated it would only be an extra $100 over what we had paid for the initial reservation, for a vehicle that would not require chains on restricted roads. We figured better safe than sorry and went ahead with it. The total on the agreement he handed us said $188, and he said that wed already paid $80 of it so not to worry, it was just an extra $108. No problem.We didnt find out until well after we had dropped off the car that he had actually charged us an ADDITIONAL $188, on top of what wed already paid. If he had been honest about the price we wouldnt have agreed to it. Chains for an economy car are $30-50 for reference.To add insult to injury, while we were in Tahoe we were advised by our friends there that the tires on our rental car werent snow tires like wed been told. We were risking a citation by driving through restricted roads, and by lying to us Hertz put us in actual danger.We just got off the phone with customer service and they gave us some free rental days, but refused to refund us despite their egregious lies. I wont be doing business with Hertz again, especially not this branch.

Spent 1 hr in line to finalize prearranged rental..Arrived at rental car building 1-2 pm.Pleasant attendant.Car return was slick. Much better organization and support!Also pleasant attendant.

I had been renting cars from Hertz for years, and I am genuinely bewildered by how rude the agents at this location are (e.g. hung up the phone while I am still talking). We had to stop by to change the car because of some mechanical problems, and the agents are anything but helpful.

Poor vehicle choice. All the cars are dirty and smelled.

Cool cool staff

Hertzs selection of Gold Select cars was excellent. Since I travel a lot, I had built up quite a few points that were redeemable for a free one-week rental (one way).The nice thing was that the fees from picking up at Sacramento and dropping off at San Diego were minimal.Pick-up was quick and so was drop-off. Pleasure to do business with Hertz.

The experience with this Hertz was good. Mostly-easy Pick-up and quick return. I would recommend for holidays booking ahead as a Gold Member. While I dont know details on their reservation for the Thanksgiving holiday, several people ahead of us had to wait 15-45 for cars. As a Gold Member, the car was waiting. Be aware that the gold member desk/Hertz Lot is out the doors to your left if you are facing the counter. I assumed the wrong doors and didnt easily identify the location and waited in line to get information on my reservation.

Being a frequent Hertz renter I dont have to worry about waiting in line to pickup, and get to go directly to my car. As we started driving off the lot we realized the tank was only half full. At the gate where they check your info we let the attendant know and he immediately said Ill comp the entire tank of gas, or you can take another car. He didnt ask for a supervisor, cause a fuss, just solved the issue quickly and efficiently. We elected for the free tank of gas and upon returning the car empty nobody batted an eye. Great service!

We really enjoyed the Toyota Sienna minivan we rented! It was perfect for 4 adults, 2 small children, plus all of our luggage and gear. Very good service too at the Sacramento Airport office. Our adult kids were so impressed with the Sienna, they are going to look into getting one of their own.

From the time I rented to the time I returned the SUV, the entirety of the experience was excellent. The Santa Fe was a good solid SUV and handled well. I rented the SUV to take my daughter to UCLA as a freshmen so space was a consideration along with comfort. Good job Hertz.

We left some very important things in our Dollar rental car and happened to be in town the next morning/catching a plane. After a lot of work explaining that the items left were not just sunglasses, Jennifer the manager came and helped us. She brought us the car we had just checked in late the night before and let us check ourselves. After working with Jennifer I would use Hertz or Dollar again just to work with her.

I returned the vehicle on 12/31 with a full tank, but was charged $23.74 for fuel by Hertz. I had filled up the night before in Folsom, drove to the airport and topped off at Arco at the airport. The fuel pump shut off each time indicating a full tank (and retried each time just to be sure). I checked the gauge when I topped off - it showed full. I rent for Hertz often, so agreed to just email me a receipt. I checked the receipt while waiting for my plane, there was the fuel charge. I called Hertz immediately. The agent stated I would be refunded the charge. I dont have receipts for gas, but I do have the charges on my CC activity. She said check back in a few days and I would see the refund. I checked on 1/3. No refund. Called Hertz again. Agent said the refund had been removed, didnt know why. This agent once again assures the refund will be done. Gave me a case number. Wouldnt let me talk to a manager. Said I would get a call back tomorrow. My phone now rejects calls from unknown numbers. Agent cant tell me what the calling number will be. Still wouldnt let me wait for a manager. Im screwed. Unsure if there will be a refund or not. Next time I do any rental, I will take a picture of the fuel gauge with mileage before getting out. There is no way $23 worth of fuel went in to the car after I filled it up TWICE! NOTE: I looked through my other Hertz receipts. This location seems to be the only one that DOES NOT have the fuel status in and out. All my other receipts show the fuel status on pickup and return. UPDATE: I did receive a refund for the fuel charge. I did not receive a call back from a manager (and no record of an attempted call being blocked due to unrecognized number).

Arranged a transfer car with advantage, to be taken between Sacramento and LA in 24 hours. The guy at the counter was really friendly and didnt try to push any extras. We paid 20 dollars for the basic insurance and a bit of money so that we could take the car back empty (they charge at 3.40 per gallon compared to 4 plus at gas stations). There was a 5 dollar service charge which was never explained but otherwise everything was good.

Very good service and clean car.I had been using another rental car agency and decided to try Hertz. The rate was less expensive than the other, the person at the counter was friendly, quickly confirmed my ID, and pointed me to my car. It was surprisingly quick and easy.

It was nice having the rental lot close to the airport. The staff we interacted with were professional. The only problem that we had was the fact that the car was a bit stinky. Smelled like it was wet for a while and then closed up. Other than that the car drove well, got good gas mileage and the whole process was pretty convenient!

Returned the car full. Person checking the car marked it off as full and then I get a letter in the mail stating that the car was checked again and its needing gas and charged me close to $50. Called corporate and pretty much told me sorry. Prove it to us with a receipt. Well the gas receipts were in the car when I turned it in.Wont be renting from Hertz again and I do NOT recommend unless you want to get scammed out of money.

Rather leave you stranded than work with you. Wint take debit card, wont use multiple credit cards, and wont modify your reservation. I mean, who carries credit cards anymore?

If available I will give negative star .Horrible experience I ever had, The staff has no considerations for customers, just stick into system and says what computer says. If they install vending machine it will do better job. Also system does not accepts debit card only credit card, one of the crazy thing I ever hard. For sure I will never go there or use Hertz for any reason.

I was in a hurry because it was late and this company took advantage of it and added extra products I didnt wanted! I already payed the basic parts in advance so I thought the amount on the receipt was the total amount of the whole rental record. But it was only what they added! Payed in total $610 for a 6 days trip. That is way to much as you promoted it for initally $180.Be carefull and check what they charge you even if the line is long behind you!

Exceptional, thoughtful service. Was able to deliver vehicle in an emergency. Consistently strives for top rate service. Very convenient pick up and drop off for an airport location.

What a poor customer service. Today at 8:35 pm I showed up for a car rental and the hertz representative has just ignored me. Two people were after me in a line but they have priorities them and ignored my number.After almost 10 minutes of wait she told me that she doesn’t want to talk to me because I have objected them for ignoring my number.She just walk away and told me she doesn’t want to deal me.This is what I never expect from Hertz.You better bring some professional people and educate them how to deal the conflicts and customers.

If I could give them a 0 I would. The customer service was awful prior to getting to the counter. The line did not move more than 5 feet for over an hour. There is absolutely no sense of urgency in how this rental agency operates. Many of the customers in line left to get rentals from other agencies because it is that much faster. I would love to say they were just short on employees because the two that assisted me were very sweet but they have more employees working the Hertz counter than all the other car rental agencies in the building. Something needs to change here.

I have rented cars from Hertz from a number of different locations. All very good experiences. Easy online check-in, no hassle pick-up, and quick return. I would say that Hertz has become my favorite car rental company.

The people working in Sacramento are nice. Just a horrible place to return cars. No signs for directions. And the bus to take people to the airport SUPER SLOW. missed my plane.

Horrible customer service. Why not try to be a little nicer. I understand you may experience bad attitudes all day. However, why not be a little kinder to those customers that are nice and polite to you. I believe the woman that helped us was Alaina, she was incredibly rude!!

Be careful with the thick, short lady called Marleen. She will lie through her teeth to get you the worst deal you can get, I’m a gold member and just wanted to exchange the car I had gotten the night before in San Francisco due to a Check Engine light.First she told me they don’t accept thatThen she said they have no carsFollowed by you can take a minivanTo you can pay 800$ extra for a similar speced suv (charging me the night before where I didn’t even have the vehicle?)As I proceeded to ask for her manager or supervisor she told me that there is no one around and he won’t be coming in for a couple of hours??As we were talking I overheard her radio saying “we have a Lincoln available for him” as she Pulled the radio under the table (as if sound won’t be heard through her little counter) and kept claiming all I can have was the minivan.I have always been quite loyal to Hertz and never had any bad experiences, It’s sad to see how one employee can ruin so much business for the entire company. Definitely won’t be coming back to them.

Very friendly staff and very accommodating. We had 2 little kids and a lot of luggage with us and they helped get us out of there quickly.