Bought 2 cars in two weeks here and apart from a lengthy wait to sign for the second vehicle couldn’t fault them. First car was out of the lot, the second shipped in for me. Far simpler process than the dealerships if they have the car you want.

From the very moment i called Carmax for an appointment to test drive a vehicle, to meet with Jay (an amazing Sales Rep.) and then the entire team at Alpharetta CarMax, were very helpful. Thank you all for making my purchase experience so smooth.

I worked with Sam Nassri on finding my dream car after failed attempts at different locations. I am so happy that I found this carmax location. Sam helped me so much in this process I truly can’t thank him enough. I later signed with Shannan Case to finally receive my car and she was so helpful on breaking down the contract and making sure I understood everything. This is the best carmax location.

Well organized and fast process if you are looking to sell your car. I went in to have my car appraised and received my offer within 30 minutes. All of the staff were professional, knowledgeable and pleasant to work with. Great experience!

My adult son found a truck here that he liked. I took him to see it and check out the place. I was a little skeptical at first, once they started to work with him and he drove out with the truck I changed my mind. They did a good job and I would actually buy a car there in the future. Well done Carmax.

Carmax was great at getting me started with the car buying process. Their employees were patient and informative. However, when I paid to have one of the cars I was interested in shipped from North Carolina, there was a mixup with whether the car was still available or if it had already been sold. My suggestion would be for Carmax to be more transparent every step of the car buying process as I had to continually call the 1-800 number to get updates and answers to my questions and concerns.

The whole process was really easy and stress free. I was able to find my car, have it shipped here, and have my financing done before I even went to the store. Once we arrived at the store, we were taken care of right away and everyone there was really nice and made it one of the best car buying experiences I have ever had. Our salesperson was Sam and I highly recommend him.

I would like to give a huge thank you to KD (sales) and tasia in the business office for making my car shopping experience one of the best ! They both went above and beyond for me and I appreciate that so much ! If you plan on looking for your dream car here ask for KD!

I have now purchased 2 cars from CarMax in the past 3 years. Both were great experiences. The online shopping makes comparing easy. Finalizing the sale was also fast and easy. Everything was a much better experience than a typical car dealer- better service, friendlier staff, and simple/fast process. For both cars, i paid to have them transferred from a different Carmax location and that was quick and efficient with good communication by Carmax. So, Id highly recommend

I sold my car back to Carmax. The service was fast, and Bob always made sure that I was aware of where they were in the process of looking over my car, signing papers, and then providing me a check. I received the full offer that I was sent when I did an online assessment. Carmax is a company that always does exactly what they say they are going to do. I would buy/sell a car from them again. Thanks again, Bob!

Our sales associate (KD) was one of the very best I have come across. KD was polite, knowledgeable, patient and answered all my crazy questions without any pressure. I don’t understand why he had to pass us off to the “office” to finish it up because honestly that’s when the experience became typical.

My first time in a CarMax and I was impressed! It was so light and bright, lots of windows and clean. Everyone I interacted with was very nice and professional. I booked an appointment online. I brought in my car to have an appraisal. I was blown away at how much I was offered. I got the check the same day. It took about an hour. I would recommend CarMax to anyone!!

Wonderful experience and fast! In and out in just over an hour. Received a check for the difference of my loan on the spot. Carmax handling all the title issues. Fair price!

No pressure. Took us directly to what I had in mind. Looked at about 5 vehicles and found just what I was after. Accepted my trade offer and financing. Shortly after we were on our way. Very impressive.

Much better than the other car guys that we tried to buy a car from!

Russ and Bryan from the Warner Robins store was some of the best people a person buying a car could meet glad I meet them

If I could give 0 stars I definitely would. They told me that my car payments would be x amount of money from a salesman and then we had to go back later on in the week because the car was being delivered and the salesmen I had that time told me my car payments we’re going to be higher than what I’m paying now for my car that is 6 years newer than the one I was looking at! I left upset because I was told incorrect information I was told to come back and they were going to try a different car and the payments would match what the other salesman told me, I waited another 20 minutes and then they came back and it was the same amount of my current payments for a different car that was 3 years older than mine. That also had a recall. Honestly the 2 times I’ve dealt with any carmax dealer they have always been horrible. Never will I ever again even go to this dealership. I’d rather rip my hair out from the roots than sea with the stupidity this dealership has. 🤧

Online appraisal process for vehicle was easy to use. A fair price was offered. It was easy to book appraisal appointment at dealership as part of the appraisal process. CarMax honored our appointment time, quickly appraised the vehicle and paid the original appraisal price. Dealership was clean, professional, and process went smoothly.

This is the second car we have gotten from CarMax, and we have really enjoyed each experience, I don’t think I can shop anywhere else for a car again, they make it so easy! Jay was our rep and he went over and above to help. He helped me have a great Mother’s Day and I’m thankful for his help. I do wish service was available for minor things on Saturdays to check cars before they leave, we had an issue with the tire pressure alert coming on, and I can’t get it fixed for another 2 weeks because service is backed up.But overall still a great car for a great fair price and great customer service

We had a car from their inventory shipped to their Roswell Store. Getting the car there was ok, there was a little confusion over which store it was actually at but it was where we requested in the end and on the day they said it would be! We were in and out in two hours! Thats test driving the car, having them give us a quote to purchase our vehicle, and completing the financing! The gentleman who worked with us was named Dawson. He was very very good at his job, knew the system, very efficient, and pleasant. We feel they were very fair with the trade in value, it was actually the same amount that we were quoted with their online appraisal system. If your in the market for a new vehicle we highly recommend this system! I will never sell another car to anyone else.

I started off with a long wait but once the ball got rolling and I met my sales associate, it was great. Friendly and respectable. John Brown assisted me with details of the car, getting me set up for my test drive, helping me with my purchase and getting my paperwork taken care of. Phil Collins was very efficient and helpful in getting the paperwork handled as they prepped my car to go home with me. Everyone was very nice and went out of their way to answer any questions I had about the vehicle. Several employees stopped to congratulate me and say “nice car!” Any questions I had during the process were answered thoroughly, and Mr Brown took the time to take me out and look at anything I didn’t know about and show me where things were and how they operated. If he didn’t know, he got the service manager to come take a look. It was a great experience and I would recommend highly!

GiGi set the tone— one of the most delightful people I’ve had the pleasure to work with. She gave me a great commonality and with such ease and tenacity. I’d hire her if I had a business. Then Matt finished the deal with precisely the same attitude and he crossed all the T’s and dotted every single I. I’m so impressed and blessed to have crossed paths with these two — especially at a time I needed them.

Great people great service highly recommend salesperson Thomas Dust also Eliot, Camilla and Joe from the service department. Thank you guys, keep the good work going, definitely 5 or more stars for you guys !!! Good vehicle, great warranty, service is very professional definitely will buy again from this location in the future

Called to set an appointment to test drive a Chevy Bolt (EV). What a corporate maze to go through. First time, I got disconnected. Second time, no answer. I have had this issue before with Car Max. Never again.I called a local Chevy dealer in DeKalb county - 1 call - got a sales person immediately and have an appointment set to test drive in less than 1 hour.The car is charged and ready to go. And by the way, with the tax credit, it is cheaper to buy new then one that is 3 years old. Their prices are high.

Sold my daughters 2012 Prius. Was a very easy process and we got a fair price.

What a painless process! Researched the book value on Edmunds. Went to the Carmax site & entered all the info asked for. They came back with a very reasonable buy back price. Drove in for the inspection/appraisal & they made a great offer. In & out in less than an hour. Painless & professional!

The offer for my car was super easy to obtain. Once i arrived, i gave them the information they requested and within 30 minutes i was on my way with the check! Couldnt ask for a better experience!

Quick, friendly, made spending the money you have to on a car, so much less painful

The online shopping experience was fun and easy! I found the car I wanted, then placed the order to have it shipped to my local CarMax location. Shipping was faster than expected! However, once I got the call that my vehicle was ready to go and to come in to finish my Curbside appointment, everything went downhill. When I arrived, no one was there to greet me and I had to wait over thirty minutes past my appointment time. Why?! Also, I noticed SO MANY bad paint scratches and blemishes that were not disclosed to me when I asked for a walk-around from the originating location, which made me really upset considering I was told there were no scratches to be seen and I paid $600 for the transfer shipping fee. I felt duped. But I will say the sweet girl who helped me sign my paperwork was very helpful and made the experience a little better. I just dont understand why I had to wait almost an hour for a curbside appointment when most of my paperwork and pre-approval was done ahead of time. Plus being lied to about the condition of the vehicle is not ethical. Shame on you CarMax.

Our sales guy was top notch - so friendly and helpful. 10/10 would recommend Carmax buying and selling experience.

CarMax @ Roswell/Alpharetta Hwy has awful and disrepectful Sales Rep and some associates...Got there to this CarMax after being referred from another that the car was here everything was set-up for me to Test Drive original Sales Rep at Other CarMax location told me all about 24hr Test Drive and even CarMax Commercial about Test Drive but the Sales Rep at this CarMax /Alpharetta Hwy told me and I had my kids and their cousin mind you these kids are 11 and 4 yr olds, CarMax Sales Rep said IF YOU ALL ARE NOT BACK iN 20 minutes, We (CarMax) WILL CALL the POLICE ! un warranted/ unasked he decided to spew this hateful, harsh to kids ears verbiage !...Nevertheless will Never Go Back to CarMax....Driving my new used Jaguar from CARVANA where They treat you with respect !

Great service. Did a great job with customer service.

I got THREE syllables for you.THO👏🏽MAS👏🏽DUST👏🏽The man. The myth. The legend.The G.O.A.T(Greatest Of All Time.)I cannot express enough words for you guys to understand how much of a great help Thomas was to me and my family on my new car errr excuse me, JEEP. We came in just to “see” if they had any Jeep Wranglers and if it weren’t for his genuine personality and willingness to truly help us, I would not be coming home with my dream car on my 21st birthday. My whole family appreciates him and what he’s helped us with in my car buying experience. At this point, we will use him for future car buying needs within family and friend circles.Listen, I would put like 100+ stars if they had it on here. All I can really do to make it be 100 stars is tell you to go to CarMax and find Thomas to help you out on your car purchasing needs. You will NOT regret it. 🙌🏽🙌🏽🙌🏽

My wife and I had such an amazing experience at CarMax, thanks to Thomas! After a couple of test drives, he remained very attentive and helpful throughout and went the extra mile to help us find and ship the SUV we were looking for! Once it arrived and we came back to test drive it, he made sure everything was perfect and we could not be more pleased with our purchase! We were also very pleased with selling our old SUV to CarMax! From the staff, to the vehicle we bought, to the sale of our old one, thank you for a wonderful experience that exceeded our expectations!

Had a car shipped from Florida to Roswell location and title never came even after car was delivered and could not buy it. However customer service was excellent

From start to finish this was an excellent experience.It is great to not have to negotiate and quibble.The purchase offer was fair and the entire process was seamless.

Because my bank account address was feom a former state from my license I was dismissed. Never had a chance to see what my down payment was. Very disappointing that I was dismissed with no help.

Great experience with Evan Coutler.

My car buying experience was simple and easy. In and Out within 2 hours for an appraisal and a purchase.

The guy who greeted in the store me was polite, but I tried calling for the past 3 days, waiting on hold for 10+ minutes and couldnt get anyone on the phone. Ive had a horrible experience with purchasing a car from Carmax.

Best offer! Smooth transaction.

We visited Carmax today. It was our first visit ever. Got an online appraisal, and were very hesitant to visit the dealership. We were totally surprised by the way the entire transaction was done. We just went to get an appraisal but ended up selling our car 1: 40 mins. Every one was friendly. Got a fair price and hassle free process. Thanks Aurbery for a quick closure.

John was amazing, professional and friendly, he kept looking for a car that will have the features I was looking for, he gave me options and was patient until he found the perfect car for me and I am really happy with my new car!

Bought an Altima there this week and was treated better than Ive ever been treated at a dealership! Komkey (sp) was our sales person and she was thorough, kind, and helpful. The dealership was sanitized as was each car we test drove. I traded in my old car and they gave me a fair price. Im so happy with my new car and the experience I had.

My sales Rep was Matt and he was very helpful and knowledgeable. I really enjoyed him helping. It was slow service and I selection was limited. Not flexible on pricing and slight sales tone to get you drive off with the car and than call with in 6 day grace period and complain about cosmetics and we will fix it. I wanted fixed before I buy or take $ off price tag. But I guess that is what to be expected from car sales place.Average CarMax

CarMax responded with the customer relation number, the same number I used to stay on hold twice for over 30 minutes and received no help! I had to go back, for the third time to find out I was lied to, they could provide the information I needed at the store level! No respect for your time!I sold my car to CarMax on May 11th. My next payment was due on May 28th, they said no problem, they would pay it off in plenty of time. Here we are, June 1 and my payment is now late and they can not provide proof they paid off my car. Run!! Jim Ellis will pay $500 more than CarMax and will not make it impossible to get information.

Completely and thoroughly satisfied with our check-up visit with service department.

My car buying experience was without pressure, and I was shown great professionalism.

The signing part was slow as ever but Robyn made sure I was taken care and so did the sales manager I love my truck like it’s my baby

Love my new car purchase from here two weeks ago. Great staff! Very efficient

Had an extremely pleasant and seamless experience in selling my truck to Carmax!! After making an appointment online, the total review process from arrival to appraisal was less than 30 minutes, including a fairly thorough inspection. The offer was very fair and higher than other similar options that I went ahead with the sale a few days later. This process was just as easy and quick, waling out with a check in another 30 minutes or so. Way exceeded my expectations!!

Great and Easy experience!

Went to get a guaranteed price on a trade and they did their work in a safe minimal contact manner. Great experience

Great service from valuation to purchase. Good communication on each step of the process.

The customer service, cleanliness of the car and price were top tier and fair. Thank you guys for the wonderful experience. James(service) dedication to providing customer service was phenomenal and Stevens (business office) information left me feeling comfortable with my purchase I will definitely be coming back again for my next vehicle purchase!😁

Kambry was very patient while we test drove cars over a period of a couple of weeks. Held one car for us. Transferred another. Loan approval was easy as was paying off the loan after we got financing from a different place. No pressure at any time.

Getting my new car was a great experience but I tried calling the service department 3 times and left three voicemail and no body called me back yet.

Great experience buying a car from CarMax-Roswell. Billy McDaniel is the best!

Disappointing overall. The sales associate was very nice. He told me the interior was leather which I learned was leatherette. I was sold car with torn passenger. The seat was repaired which was patched horribly. The solution was to have management inspect which offered to take the car back but no discount. I now have to pay out of pocket for 30 plus thousand dollar car to have the seat properly repaired.

Very friendly and helpful staff. The office was clean and covid safe. They made the buying and selling process so easy! I worked with Bradley in Sales and Christy in service and I highly reccomend going to them for your next car buying/selling experience!

The best way to sell a car, fair pricing, super quick. You get send home with a check. I have used them every time to sell a car in the last 10 years

Took forever but we got the vehicle we wanted. There was some damage done to it during transport that you still need to fix, but otherwise it was fine.

The service department is excellent. CSR Latoya and Service Manager Christy work well together. I recommend the full service warranty when buying at CarMax Roswell.

Terrible experience. I bought. Kia Forte with only 31k miles on it and shortly after I left I realized the car was much louder then it should have been and turned out the wheel bearings were needing to be replaced. So I returned the car and they said I would have my refund in less then a week and now it has been well over a week and no refund. They won’t even give me a update on when the refund will be complete. They just keep giving me the run around

We came in to purchase a car we had brought in from another location. We ended up purchasing a different car that was on the lot. We could not have asked for a smoother process.

Very pleasant to work with the people. Everyone was smiling and ready to help. Sufficient covid prevention measures in place.

The easiest car buying experience I’ve ever had. Jay and the rest of the crew at Roswell Carmax were great .

Bought 2 cars at CarMax now. I trust them!

They were great. I came in to get a trade value on my car. They were following Covid protocols & ultimately got me in and out in a timely manner. Everyone was very kind & courteous

The online process to get a quote and sell my old car was great. I received a competitive quote and taking it in to receive payment was quick and easy.

First time selling a car at CarMax and I will definitely go back! So refreshing. No pressure, straight answers and friendly staff. Go to CarMax, youll be glad you did.

First I want to say thank you to Steve from the Vegas team! His professionalism* was outstanding. From the moment we walked in, we were immediately attended to by Michael. He gave us the keys for us to test drive and then gave us the biggest hurdles to jump over to finally purchase this car. His manager was not understanding of our situation and made this process longer than it was supposed to. They couldn’t find my original loan amount and processed a new amount which in turn hurt my credit.At the end of the day, the level of service rendered at this facility was below what I felt represents CarMax. I was made to feel I wasn’t good enough for the purchase. I dare I say I felt profiled! I will never recommend this store to any of my business associates.

Found a decent deal on a car in Grand Rapids Michigan. Paid $249 to have it tansfered to Roswell GA. Requested a home delivery. Waited a week for the car to arrive. No email or phone call arrival alert from Carmax. I called Carmax and they informed that they sold the car to another customer AFTER it arrived in Roswell. I wouldnt doubt it if an employee seen it and wanted it. There was hardly 24 hours in the time it arrived and when it was sold. Horrible logistics service. Never trust them to transfer a car!!!

Abbi and Aubrey were amazing!! Staff was all super helpful and friendly!

Fast, Easy, no pressure.Everyone was extremely pleasant and courteous.

Easiest way to sell your car by far. Really friendly staff made this a pleasure able experience. The price was great and more than fair and the administrative part was slick and painless. Had the check within 30 minutes!!

Wonderful customer service. They made it fast and easy for us to sell our car for a fair price.

Very good experience and no problems, all sale agents very helpful.

Very easy to work with. Took 15 minutes for the initial evaluation and quote. And when I decided to sell my car, it took about a half hour start to finish for them to do a brief test drive, confirm the original offer, finalize paperwork and cut a check.

You know what’s worse than buying a used car with accidents listed on its history? Buying a used car that doesn’t have accidents on its history and not being told it was in an accident. According to the sales rep, Carmax doesn’t allow people to look at their 125+ point inspection. Do not buy from here until their transparency about that part of the process is fixed. Independent mechanics confirmed a used car with no accidents definitely had front panels and a transmission replaced, which currently leaks. Would have never know from Carmax. Can’t trust them.

The process felt a little mong but all in all I got my tuck I wanted

I went in this past weekend to trade in an old vehicle for a newer model and they couldn’t do enough to help me find the right car and make sure I was well taken care of. Sam did an excellent job and thoroughly explained everything we needed to know. He was very personable and made the experience very enjoyable.

Great, the dealer was very helpful and fast

Car buying has never been so easy. The whole process was easy. I did everything online and then went to CarMax to test drive my car. I was greeted by Billy who was exceptional. Great car buying process! Thank You

This was the best and fastest car purchase in my life. Thanks CarMax

I recently test drove cars at CarMax Roswell. I was helped by Wendy Cornwall and when I say she went above and beyond, I mean it. As a young woman, I previously had some bad experiences with rude and pushy car salesmen elsewhere. This left a bad taste in my mouth when it came to car shopping. However, Wendy was incredibly helpful with figuring out my budget and features that I can afford. She took her time and genuinely wanted to help me find a car I loved. Thank you CarMax and Wendy for the refreshing car shopping experience!

I was impressed with each staff member I came into contact with. The process of selling my car to Carmax was very easy and stress free. I felt that I got a fair price for my car. I was happy to see that you employ so many great young people of color.

Very pleasant car buying experience.

They offered a great price to buy our older vehicle, better than KBB offer. They were very friendly and courteous. The whole process was very quick. I would definitely use them again.

My experience was awesome! It was a very quick and easy transaction! Billy McDaniel answered my questions, always responded promptly and made sure I was happy with my purchase. He helped me search for the right car for me. I absolutely LOVE my car! I would buy from CarMax again and ask for Billy McDaniel. Jennifer R.

Excellent service from Mr. Thomas while checking out a low mileage Acura... very knowledgeable and informative about alternative options..... keep up the good work!

From the time I arrived, Bradley (sorry I did not catch his last name) greeted me and met all my expectations and then I met Brad (sorry I did not get his last name too) he appraised my truck and finally Scott Corbin who took care of final steps to sell my truck at the business office were all great and pleasant people to deal with. Thank you to them.

Terrible experience from Carmax! I placed a 7 day hold on a car. They removed the hold after 4 days without any notification or communication with me and sold it to someone else. I found this out two days later (day 6 of the hold) when I called to make arrangements for payment and to pick-up the car. I dont know if this is a problem just with Rowell, GA or all Carmax locations. This was my first time trying to buy a car from Carmax and unfortunately it will be my last. Buyer-beware of the 7 day hold because they can remove it at anytime without contacting you!

I have now purchased both vehicles I have ever owned from Carmax, and my parents have purchased 5 cars from CarMax over the past decade. Consistently, sales help here is NEVER pushy, just relaxed and genuine good vibes, knowing how to guide and help you with whatever you need. CarMax guarantees the car and doesnt play- They are reliable and straightforward with vehicle history, any past accident info, literally anything with the car- they are so transparent. I have nothing but high and mighty things to say... Car Max especially this location is epic when car searching! I had the pleasure of being helped by both Adam and Will who are absolutely SUPERB.

Friendly associates. Easy low pressure test drive, good experience. I am glad I stopped by.

Nice staff well informed on deals.so be prepared

I first purchased an Audi A5, which I loved, until I realized, a few days in, that it had belonged to a (likely heavy) smoker. Knowing that wouldnt work for me, I returned it. Both the purchase and the return were very easy. In short order, I had an Audi A3 transferred from Tennessee and its great! That transaction was easy, too. Hands down the best car-buying experience Ive ever had. Because of my weird transactions and a paperwork snafu, I had to follow up with the business office. They were also super helpful; the representative I spoke with had to check in on my situation and she called back in just a couple hours, as promised. Everyone I dealt with was pleasant and gave the impression of just wanting to make sure I was happy with my purchase.

Sold my car to them. Good price and love not having to haggle over the price. People were very friendly and helpful.

Is the first carmax where they didnt let us see the cars, they tell as to we have to see it in the computer first and then we can go and look it and the attention was more and less. Im not recommended this carmax

After my most recent car shopping experience, I wonder why anyone would buy a car anywhere other than Carmax. They are true to their motto of no haggle pricing and you don’t have to deal with all the “nonsense” and “hidden fees” of a typical car negotiation at most dealers. The sales process was “very efficient” and I was very impressed that the entire process from start to finish took just over two hours (including the test drive of two potential vehicles)