In a time where it’s impossible to find a new vehicle, and I was in a time crunch to get one due to my car getting totaled, Paul and Matt made it the easiest process possible! They went above and beyond to help me and it was seamless! Not to mention I’m crazy about my new ride! Highly recommend!!

I brought my car from Carl Black for my childs mother its our family car. Earlier this year I needed an oil change and a couple of months after I needed another. In July I and my fiancee both contacted Steve left numerous messages they asked about mileage for some strange reason but never made any efforts to correct the error made on their behalf. After two months Bill finally returns my call to the Manager and in doing so stood by offering credit and stated that in him doing so he was being nice. That his staff reviewed the images and see the oil is clear and filter not dark contrary to my professional opinion and that of my manager and crew at the shop I work at. He for some reason couldnt acknowledge my frustration and attitude and disrespect shown to not only myself but my fiancee who did a majority of the calling. I informed him I have a degree in business and that they are liable for the botched job and in refunding the money he is not doing me any favors as I myself had to redo the job not done by their staff, Bill could care less, and did the Can I speak thing. As if he needed my permission to do so. I simply informed him once he doubled down on credit that I in my right mind could not trust them to do the job and simply would like my money returned as I did the job myself, he denied the opportunity offered so in my disappointment I will not be returning to this dealership even though I brought my car there. The promise of treatment given as a customer was a lie, the way he spoke with such confidence in offering credit but denying a refund was insulting. Maybe this is a one-time incident and doesnt happen often but why is it happening. There was no sticker look at the pictures but instead of correcting these people did nothing for two months and speak as if in returning a call and offering credit a favor was done for me. My advice go to Mavis, they will call you and correct any mistakes made when made aware, I know this as a fact. I personally will not be returning to this Carl Black dealership or any other, not after the treatment given and excuses made for it.

I stopped to look at a truck and met Dominick. Dominick showed me the truck and answered all my questions except one. He walked me to the service department to get my question answered. I talked to him and Jon about the truck and they made me feel good about the product. A few days went by and I did not contact them due to work and I saw the truck was gone. Thinking that they sold it I was bummed. Come to find out that they pulled it off line and had my name on it. I was able to purchase it without any issues. Everyone I met from Tod (Smiley), Jon, Dominick, Matt, Steve and Bill have been patient, friendly and easy to work with. I like this dealership, I would recommend.

Carl Black out did themselves once’s again! I purchased a new truck back in June and loved the way I was treated so much that I came back this month and purchased a new Yukon for my wife. I got on my phone and texted my salesman Dominick Fabricatore and told him that I was in the market for a second time and was looking for a great deal on a new Yukon, as well as a trade. Within an hour I’d say we were able to make a deal over text!!! Carl Black gave more $3K more for my trade than ANY other dealership that I called in GA, SC and NC. Mind you, I live in SC and this dealership is about a 4 hour drive for me. Dominick went to bat for me and got an amazing price on the new Yukon and we were able to reach a better price out the door than I had hoped! We sealed the deal and they had the vehicle delivered to me the very next day by one of their salesman. Amazing dealership that continues to amaze me. Thank you Dominick and Carl Black for making this an easy and awesome experience. I wish car buying always felt this good. Trust me, I will be back!!

Ask for Steve Davis. Appreciative of the attention and effort put forth by Steve in helping us with this large purchase. He understands the process from the buyers perspective and works to ensure that youre comfortable with all the terms and fully satisfied with your deal. Finance always takes longer than it seems it should, but we were treated respectfully and effort was taken to speed up the process.

One of the best......actually, THE BEST car shopping experience we have ever had.Carl Martin was knowledgeable, professional, and patient. Carl did not try to push anything upon us, but listened and made spit on recommendations. Love our new truck and we are so happy that it was Carl who helped us out.Definitely recommending Carl to our friends and he will be our first stop when we are in the market again.

Found their amazing Groupon for oil changes. I wouldnt want to go anywhere else. Appointment times can get dicey, but everyone wants to get serviced here, so its understandable.Im able to bring my laptop and get work done in their remote work stations with their free wifi.The water coolers stay stocked and the coffee is ready and waiting for you.Oil change was quick and I really appreciate the inspection report. It helps me plan my upcoming preventative maintenance (breaks, tires, tune ups, etc).I hope they continue the Groupon offer for a long time. Its totally worth it.

Always helpful and willing to deal. We were on our second lease when we finally decided to buy out our car. Place is clean and the staff is very helpful ...

Excellent Service”My experience purchasing a truck from Carl Black Buick GMC was excellent. I worked with salesman Carl Martin through the entire purchase process and he was fast to answer all of my questions and was great to work with. Mr. Martin really went above and beyond to secure my desired truck and ensure top quality. Mr. Martin also kept me well informed about the buying process along with the timing and the next steps. It was a GREAT pleasure working with Mr. Martin and I would highly recommend him and the Carl Black Buick GMC dealership.

Using the word incredible is an understatement of the support, care and passion the Carl Black employees have. From the moment we pulled into the lot, we were greeted by a great sales representative, Lamont Fuller. He consistently went above and beyond and made every effort to please our requests. After two days of test driving different cars, the buying process couldnt have been easier. They were willing to help with paperwork, simplify the signature process, and a complete excellence in their abilities to convey the important information. To Lamont, John, Collin, and Daniel -- Thank you for all you have done--we could not have bought the greatest GMC Canyon without your help.

Went to lease a Buick Enclave base upon what is advertised on their web site at around $465 (included tax) however was initially quoted over $700! When queried about the large discrepancy they immediately came back with $512 which is much closer to the web leasing price. When I asked for an explanation as to the difference between the web and their second offer the manager Jon R was nowhere to be found and nobody knew when he would be back, so we left the dealership with a commitment that they would get back to me. Still waiting for that explanation and we were so close to an agreement over $47 a month. All we were asking for was a plausible explanation.Also beware of a maintenance contract and “go faster racing stripes” dealer installed accessories which are automatically included although you did not request them. Even when the vehicle on the lot is in a pre-dealership inspection state the logic of if you do not install these unwanted accessories they will not be included in the price seemed to escape Jon R.

Came for an oil change which was great but the lack of people wearing a mask is absolutely ridiculous. Only 4 people, including myself, are wearing a mask and we’re all customers. Not one employee has a mask on. Zero employees are social distancing. I had a great experience buying my car here a year and a half ago but I will never recommend this place to another person again. I will never come back here despite the great service I’ve received in the past. I absolutely can’t believe that GMC allows a place like this to represent their name. I’m livid and can’t believe this is going on and very few people seem to be concerned about it.

I’ve gotten my service done with Carl black for years and I honestly do love it there but there was a major turn off for me. While waiting in service there was a young lady whom worked in sales and the clothes that she is allowed to wear is ridiculous wearing a skirt that comes pass her buttocks and you can definitely see her cheeks this has to be the hooters of car dealerships but hey I guess if it sales and by the way it is very unprofessional!!!!

I normally go to another Carl Black, but because I recently moved, I came gere for routine work. The staff was great and very attentive. Waiting room was well spaced and stocked with water and seating. Definitely will continue coming to this location!

Stated the A3 i was looking for was available and scheduled and appointment for me. I come in the next day and the salesperson tells me the car has been sold since over a week ago. Advised I come look at other vehicles they had instead.

The team at Carl Black GMC does an excellent job. Their sales department is second to none their service department is always dependable. Larry is always friendly and helpful and always get the job done with a smile. I wouldnt trust my vehicle to anyone else.Thank you Carl Black GMCDr. Sal Minicozzi

Service Department does a wonderful job. If you go there for the first time, use Doug Fincher as your Service Advisor!

This is one amazing dealership great professional service excellent prices honest hard working down to earth people if your shopping for a GM vehicle don’t buy one until you give this dealership a chance to earn your business the sales person mr sterling is a very patient man he answered all my annoying questions and his manager is as professional and friendly as any one can be and there finance guy is very knowledgeable and and awesome there dealership may not have all the bells and whistles to make you feel like you are in Vegas but that is not a bad thing because you will get a great price on your GM vehicle and excellent service and that is what really matters because that is what your taking home with you I highly recommend this dealership for your next GM car.

Carl Black Buick GMC is the spot to buy your vehicle! My family has been doing business with with Matthew Hernandez and Juan Mendez for years. Cody Sterling better known as “Bear” is by far the best salesman, always has a smile and always always eager to help. He listened to what I liked and knew my requirements and was able to find me my truck! I signed papers yesterday, to say I’m happy would be an understatement. Also Olivia Catlin is the best in service. Thank you Carl Black of Roswell and team for the amazing service you provide.

Nice sales guy who does not rush you and really wants to help you find your dream car. Still looking for that vehicle, but we definitely will go here for it.

I called a day before and was told the Audi Q5 i was looking for was available and scheduled an appointment for early morning. I drove an hour the next day, got there at 9:45 AM and the salesperson tells me the car has been sent to an auction and said good bye. They didnt even felt sorry or tried to make things work out. Never coming back and would not even recommend it to my enemy!!!

My wife and I bought another vehicle from the Carl Black dealership in Roswell. They took great care of me on my new 2020 GMC Sierra AT4 4WD Crew Cab. Everyone from Jeff Collins my sales person, Jon Roberson the Sales Manager, finance team to Michael Bousher Owner/ President were great. In addition, the Service department team took fast and super professional care of me with a few accessories including Front Center Console Safe, Kicker MultiPro Tailgate Audio System and tailgate LED lights. I highly recommend their team to my family and friends. You want the automotive buying and service experience done right go to the Carl Black of Roswell. No I am not a paid spokesperson. I don’t like most other dealerships and if I had a problem I would say it. I will be back.

DO NOT buy a car from here unless you want to get ripped off. We came in this past week to talk about a Yukon that was in transit to the dealership. First, they offered us $4,000 below the two other dealerships we visited for our trade in. Then, they brought out the numbers for the Yukon and there was a line item that said Discount -$5,000 but, they tried to tell us that it was actually a mistake and that there was a $5k In-Demand charge on top of the MSRP. This was clearly a tactic because even the paperwork didnt show the charge and they were quick to say theyd waive it if we signed that day. Lastly, they also showed a whole list of additional services that they apply to each new car which added yet another $1,000 to the overall cost. Long story short, this place will apply every sleazy tactic possible to get your money. Go somewhere else.

Prompt check-in, thorough service, and out on time! Smiles abounding.

They did a good job, and was quick getting back with me.

I have been taking my 2006 GMC Sierra truck to the Carl Black service center I’m Alpharetta since the day I got it and I am consistently pleased and gracious for the excellent care that is shown to me and to my vehicle. Particularly, Doug Fincher has been my service rep for over 10 years and I always know that he will take care of me and he has my best interest in mind. He is honest, gracious and always shoots me straight. I’ll never take my vehicle anywhere else and over the years I have travelled long distances merely to take my truck to Carl Black because of Doug and his team.I highly recommend this establishment and I’m so thankful for their continued, exemplary service.

I would HIGHLY recommend the service department at Carl Black GMC in Roswell, GA. I had an issue with my Yukon XL, and they went above and beyond to take care of my problem and fix my vehicle in a very timely manner. Our service rep was Nick Rose, and he was extremely helpful and knowledgeable from start to finish. He thoroughly explained the steps of the repair and kept us informed throughout the process. Customer Service Manager, Bill Dreaper, was also extremely professional and helpful in our situation. We will definitely be back to Carl Black should any of our vehicles need service! We experienced A+ service! Thank you - Spence and Jodi Sears

This place is awesome! I’ve bought numerous cars from here friendly sales staff and great service department!

Im new to this area this was my first visit here, Steve was my advisor I had a great experience he was very informative about my service today and my up coming services. That i need to consider at my next service date.I will definitely be going back to see Steve. He represents your business very well Im impressed. Thank you very much. Annette

We bought a car from this place back on The Saturday after Black Friday. It is now January 8 and they have not released the information to the DMV so that we can put a tag on it and our temporary tag expires on Monday. They also promised us a key fob that was missing when we bought the car we have made numerous numerous calls and no one returned them. Our sales person Paul was the worst I have ever dealt with. I would highly recommend buying a car somewhere else if you want good customer service.

Larry and the team got my ride going straight again. After a botched job at Goodyear, Larry confirmed my steering gear was not bad and it was indeed just a very bad alignment causing my steering to go all over the place. We’ve purchased multiple vehicles at this dealership and will return for further business in the future!

The parking lot was fine. There was a raccoon and a lumpy cat.

I had my GMC Acadia serviced today and was pleased with the vehicle service. However, I was in total shock not see one employee wearing a mask during a Pandemic. Employees were not social distancing with customers or other employees. I feel like they have created a group think mindset and they are trying normalize not wearing a mask. I am a business owner myself and out of respect for my customers, I do require my employees to social distance and wear a mask when near a customer. I have asked the General Manager to call me, so I hope to update my review later to a more positive Post.

My wife was in an accident while traveling from another state. I needed to have the car towed to a safe spot to handle the potential transfer of the car/keys to the auto transport company. I called another dealer and received a very sub-par response. I called Carl Blacks service department and received top-notch responses and service. I was treated like I was a long-time customer and felt at ease through my long-distance coordination of the transfer. Bill Draper and Aaron Porter were excellent during the process and I appreciated their help. I can see why the tow truck driver told my wife that Carl Black is a great dealership. If I ever have a need to find a dealer in the area again, I know where I will go.

I reached out approximately a week ago and talked to Paul Marr. We spoke briefly and he promised to call me back. As of 1/5/21. No returned call. I also emailed another sales person with no reply. I’m in sales myself. If this is what people should expect from their sales team. I would shop elsewhere. All possible sales are important to any dealership. I had put a deposit on a future Hummer order. That will now change.

Literally purchased a truck online that showed on their website to be delivered to our house 6-11/2021 at 6 pm. Didn’t hear anything all day so I call to check on it and was told the vehicle was sold to another dealership over 2 weeks ago. Went thru the whole process, financing to get to talk to Matt that could only say “you bought a truck we don’t have”. Thanks Matt and team. May want to invest in a new IT department because someone’s not doing their job.

Changing rating... My friend has yet to receive a call back about the status of her second key after purchase of her vehicle. Completely being ignored.

My husband and I just had an amazing truck buying experience at Carl Black of Roswell! Travis and Nick Grieme were great!! For the first time EVER, car buying was painless, friendly, and fun. At no point was there a feeling of high pressure sales or end of month quotas. ***Sidenote: as a woman I felt that all involved valued my opinions and respected my input during the entire process!!

Unfortunately there is not alot of inventory at this location right now, (GMC Terrain) so we couldnt deal with them.

Ive been to several Buick dealerships for service and Ive liked all of them. But Carl Black has the best set up Ive seen so far. Excellent customer service too! The guys explain everything to you so you can make an informed decision...very much appreciated!

The customer service and the support from Jani and Shane are totally awesome. They both we patient and understanding. Highly recommend you requesting these two personally for your car needs

Great waiting area with free internet. The wait ing area has office like cubicle that you can use to do work.

First vehicle purchase at Carl Black but they have serviced my GM vehicles for many years.Lamont in sales and Jani in vehicle delivery were very helpful.Steve Jarrett is my service advisor and he is awesome too.

Great service friendly staff. And all the popcorn i could eat. Most fun Ive had in 2020

They only had 4 pickup trucks and each was priced over 80k

The best of the best!! I have been going to Carl black for many years! The service department is very hands on and communicates all the information dealing with your vehicle. Bill is the man to talk to! Best customer service. Highly recommend!

I’ve been going to Carl Black for the past 10 to 12 years and I’m never disappointed by their service department. They are extremely professional, Patient, knowledgeable and friendly. I would also like to think Larry my service advisor for always being so amazing. He always takes the time to make sure I understand everything and he’s so proactive and he always goes above and beyond. There is a dealership that is closer to me but Carl Black’s service is the reason I drive the extra miles because I know they’re always going to do right by me. I highly recommend using their service department.

Bought my son’s first car today! We were assisted by Arturo Rivera who provided us with exceptional customer service! He went above and beyond by answering all our questions and making the whole process smooth and fast. Thank you Arturo for your help today!

I was there to get service on my truck. The people were very nice, easy to deal with, and I got a fair value for the work performed.

Wasnt a good experience.Would not give us numbers on paper.

No respect for customers time.I booked a service appointment for 10am, and made sure that this was for a diagnostic check up. The lady on the phone confirmed that the diagnostic will take about an hour to get it checked and get the result.On the day of the appointment I arrive at Carl Black at 930, I go up to the service agent and she tells me “sorry but you would have to leave the car here for a couple of hours”. I tell them that I made an appointment for ten, she says she sees that in the system but still I would have to leave it their for a couple of hours.Long story short I left Carl black and went to the nearest Chevy service center and they had me out in a little over an hour.

Strongly encourage all to go there.I have been Involved in the car business for most of my life, a few years ago I sold the dealership and relocated to the Alpharetta area. Recently I purchased 2 new vehicles from a Buick / GMC store because they had the car in stock that my wife wanted. Sorry to say that it was not Carl Black. When it came time for my first service, I called to schedule for the initial service and also a concern that I had with transmission. I was told that they could do the initial service, but could not address the transmission issue for weeks, so she recommended that I go somewhere else. HORRIBLE CUSTOMER SERVICE!I called Carl Black Buick / GMC & got scheduled for the following day. I could not have been treated better. Larry, my service advisor, was terrific. Upon arriving I was greeted in a prompt, attentive and friendly manner. Everything was taken care of and I was on my way within an hour. He actually appreciated my business and I appreciated his customer service.I strongly recommend Larry and the team at Carl Black. They definitely earned my business.

Friendly service BUT very unhappy that no one was wearing a mask at the dealership other than another customer. We have a diabetic child and cannot risk getting COVID-19. This is very disappointing and makes me extremely unlikely to purchase another vehicle at this dealership.

My husband and I went to the Roswell store. Looked at it truck. Was given a quote, got to financing and it was 6k plus more. They added a wheel package. I am frankly shocked that a company like this would do something like that. Why not say you made a mistake originally? Before you wasted our time? Finance guy was extremely nervous. We both work in banking and financial industry. Thank God. How many people get taken advantage of?WOW... Just absolutely WOWWhat a blunder

Nick help me out with my car issue he was friendly and helpful.

I went looking for a new truck in June of this year and knew I was going to Carl Black Roswell. Found the perfect truck thanks to Tod Baker and crew. The service and professionalism from Tod made my buying decision easy. Outstanding quality and was treated like family. So much so, my son bought his truck in July and my daughter will soon be buying her second truck from Tod and crew! Thanks guys! Pleasure doing business with a great bunch of folks!!

Best GM or GMC service department I have ever experienced. My advisor Steve Jarrett always delivers on what he says they will do. They have also been proactive on recalls and updates by calling to remind me to bring in my truck.I have been working with Steve and Doug for the last 5 years and 3 different vehicles.This dealership and their staff has always been professional and made the car ownership experience a positive one.ThanksSteve and Bill for all you have done for me.Tom Brown

Carl Black GMC-Buick in Roswell, GA is the best dealership Ive ever dealt with. I have bought several vehicles at Carl Black and I continue going back for one reason. Tod Smiley Baker the General Manager is the best in the business. He hires the best staff and through his leadership the service department, the body shop, vehicle sales, the entire dealership runs like the smoothest of all machines. Tod runs a tight ship, but through great leadership and mentoring each and every employee knows that being trustworthy in their jobs and providing great customer service is why Carl Black of Roswell is number one. Although I now live 700 miles away I will buy my next vehicle or truck at Carl Black GMC-Buick in Roswell, GA. Gary D. George

It was a top level buying experience from the minute we walked on the lot! Ask for Sterdy McDowell, hes awesome, Ive bought 2 cars from him in the past 4 years.

Steve and the team went above and beyond on numerous occasions to make things right. Over 5 years and 3 cars they are a pleasure to deal with and truly epitomize what customer service should be. I highly recommend them to family and friends. Thank you CB Roswell.

Will never use their service again. Brought our car in for the $19.99 oil change. Told them to look at a couple of other items: motor mounts and AC. As I already suspected the motor mounts did need to be replaced. On the AC they said we needed a rear evaporator. But they also said we needed an oil pressure sensor because it was leaking and a CV boot was leaking. The quoted prices were crazy high. So we just paid for our oil change and took it to the shop that has been doing our work for a while. The motor mounts were confirmed but at a much lower price. The AC: it was not the rear evaporator but it was the main compressor housing that had a crack in it and caused the leak. So if we had done the evaporator it still would not have fixed it and cost over $1k to not fix the issue. They checked the CV boots and oil pressure sensor. Bone dry. So there were totally dishonest and tried to get us to make repairs that did not need to be done. Will never get another dime from me

Customer Delight! - [email protected] VERIFIED CUSTOMERTod, Jon,Daniel,Steve and Team, “THEY” Knew what I was looking for and watched as the Yukon came available. They were ready when I got to the dealership. I would recommend Carl Black the next time you need a new GMC. After the sale the team is always prepared to answer questions and help. Customer Delight is the most important factor with The Carl Black team!READ LESS

I went today to have my 2019 Buick Encore oil changed. I bought my Buick from Rick Hendrick Duluth. Since Carl Black was closer went their for the first oil change. Service Advisor was excellent. However when I got home and checked under the hood their was oil on engine cover and front area where the oil cap must have been placed. It was not cleaned off. I would have expected better attention to detail. Would have been 5 star if they would have paid attention to detail.

Wow! I went in to look at a new 2019 Enclave and the service was incredible. I talked to one of the sales reps and from the very start they were so helpful. All my questions were answered and they even set up my appointment to check out the Enclave. Once i got there i was helped right away and everyone was so nice. They treated me so well. I left with my new Enclave that day and i love it. They know how to take care of their customers and i will absolutely be back. They will continue to get my business.

I’ve been a customer for years, and since day one I’ve always received wonderful customer service from the entire staff.But I credit, my customer service representative, Steve Jarrett mainly for my customer loyalty ! He’s become like family! He’s always taken care of us. From simple maintenance, to providing a rental, tow truck assistance, and on occasion pick up or drop off of vehicle. Which is a life saver to a single mom with kids that didnt or don’t drive! I plan to remain a loyal customer for many more!

While driving from Virginia to Orlando Florida going to stay two days in Atlanta Georgia.On the way through my check engine light came on Carl Black not only did a great great job taking care of me and fixing the problem they communicated really well with time and price. They also gave me a loaner car so my little vacation in Atlanta was not messed up. Thank you all I would definitely recommend this place. David Welsh

I dropped my 2020 GMC AT4 with less than 3k miles off to have recall work done on it. Since I was being inconvenienced because of a manufacturer recall, I would have thought the least they would and could have done would be to wash my truck especially since I didnt ask for a loaner or a ride or anything. I guess my expectations were way too high. I now understand why people by Lexus, Mercedes and BMW and not GMC products. Their dealerships understand customer service and how to build loyal customers.

Awesome experience, sales representative(Lamont)and delivery specialist (Jani) were very professional and knowledgeable, making the transition smooth and effortless. Great customer service!!!

No follow up with customers..Bad customer service

This is the 3rd service here and first time using Chevy reward points. I always walk away feeling like Carl Black takes care of me and my 8 cyl 2012 Suburban. Thanks Doug in Service!!!

We purchased a 2020 Yukon Denali at Carl Black Roswell GMC.Chris was our salesman, was very informative and patient. He worked with us and our needs communicating with Matt the manager. Daniel worked out the financial details for our understanding.Our vehicle shopping was super with NO pressures. Great guys! Thank you!

I love this place! I have been coming here for over 15 years and have purchased my last two vehicles from here. They treat me well and I feel like I am apart of their family. The SERVICE center in particular is awesome!! Bill Dreaper, the service manager offers great customer service and care. He is always quick to respond and it is his team that keeps me coming back. Keep up the great work Bill!! It’s your quality and detailed service you offer that keeps me and others coming back to Carl Black.

Ive been going to Carl Black for over five years, and they always do an amazing job. Ask for Nick Rose—he provides such great customer service and is very friendly and honest about whatever might be the issue with my car. They get the job done fast, efficiently, and at the right price!

Everyone at this dealership went above and beyond making my car buying experience the best .Matthew was great. I know the entire Carl Black dealerships are a professional, well run, and more importantly they really do try to give you the best deal they can. Great job guys I’ll be back

Tommy in the service department has always taken great care of our vehicles. It is great piece of mind knowing you have a honest team in your corner that isnt out to rip you off on repairs. I mentioned to them that I was in the market for a GMC Canyon and when the perfect one rolled into the dealership on trade they immediately called me. I purchased it and couldnt be happier! The sales team made the purchase the easiest transaction I have ever had buying a vehicle.

I want to express appreciation and gratitude to the service staff of Carl Black GMC, especially The GM Tod “Smiley” Baker. I personally have always been skeptical of car dealerships being that I have had some bad experiences in my past. Words cant begin to describe the raw professionalism of my experience at Carl Black GMC. I went in search of a used truck & was greeted with positive & prompt service. I ended up leaving the dealership with the truck i wanted with in my price range. Again the Carl Black GMC staff was attentive and eager to answers any questions or concerns I had. This was my best car buying experience thus far. I went in for something & came out with exactly what I wanted in a timely manor. I feel like I’m a part of the Carl Black GMC family and will be sure to let anyone with vehicle needs know that Tod “Smiley” Baker and his staff at Carl Black GMC in Roswell are in a class of their own. I plan to be a customer for years to come. Again, Excellent service.

DO NOT GO HERE FOR SERVICE!!! They rotated my tires and didn’t tighten the wheel capes on my wheels. Honest mistake. Only problem is they refused to cover the cost to fix there mistake. If you want to wait 2 hours and get ripped off by people who don’t care about the care of your vehicle, this is your spot.To there reply: It’s exactly how your service department is, because I call and spoke with them twice about the situation and flat out refused to fix the problem. The manager told me it was my problem and not there’s.

Just bought a 2020 Canyon equipped with a V6 with Jeffrey Collins (musician and fantastic sales consultant). Jeff made the experience a pleasure. Shout out to Daniel Mila the great finance manager who worked with us to finance the truck. The team at the dealership is the best with which Ive ever worked. This was the most positive buying experience Ive ever had. Thanks Jeff and the team at Carl Black.

Very disappointed with service.Drove over an hour there only to drive an hour back without a vehicle. What a waste of my time! Definitely won’t come back here. The crazy thing is the price online suddenly changed the very next day I went to test drive it! I had to mention that that wasn’t the price I saw online! Shady shady shady!! Smh!

Matt and Brandon were so helpful and patient with me throughout the process. I was able to get the car I wanted with all of the features I desired. I experienced GREAT customer service and a genuine willingness to help - and I couldn’t be more happy with my purchase. Brandon was very knowledgeable about the cars and willing to answer all of my questions. THANKS AGAIN GUYS!!

I had such a positive time at this dealership. Every staff member was friendly, competent and patient! I worked most closely with my salesman, Paul. He was amazing! He responded to all of my questions and concerns with the utmost concern, provided excellent customer care, and was very pleasant the entire time - he even came in on a day he wasnt scheduled to do so to assist me! Wonderful salesman and wonderful car buying experience!

Could not be more disappointed with this dealership. I will never buy a vehicle there again. Totally unprofessional. After buying 2 trucks there in the past I went in to buy another truck. They completely neglected to tell me about discounts that were expiring even though I asked specifically if that was going to happen. They said no. The next day, they wouldnt honor their quote. They even admitted it was their fault. I asked them to reconsider. They said give me a couple days and I will get back to you. That was 4 days ago. Nothing. Go to Jim Ellis Buick GMC!!! They are fantastic! Bought my truck there.

The only place I trust with my vehicles! Tommy Webb and the whole service department are absolutely awesome and go above and beyond to make sure that my vehicles are taken care of properly. Never pushy, always informative, will continue to take all of my vehicles here for as long as possible. Dont go anywhere else, these guys are the best!

It is great doing business with Carl Black Buick GMC. I’ve been a customer since 2008. Larry is my service advisor and has always provided trustworthy customer service. Because of Larry and the service department, I purchased my second Acadia. And yes, great service has continued after the purchase. Thanks to Larry and service team!

Tommy Webb and his service team are the best team I have ever dealt with! Always timely and great with communication, they keep me informed every step of the way. I wouldnt take my car anywhere else! The most trustworthy service team, thanks for keeping me on the road and safe!!

Carl black GMC in Roswell is great! The service department is spectacular and they treat me like I’m family every time I come in. I typically deal with Tod Baker, I think he may be one of the owners but he goes out of his way every time to make sure I am satisfied whether it is sales or service. I would recommend this dealership to anyone whether you are in the market for a new car or need to have your vehicle serviced. These guys are honest and straightforward and don’t give you the runaround. I will expect to give them my business for years to come and recommend them highly to anyone else.Jack Wyche

We bought a new GMC 1500 Denali. Our salesman was Mark Thompson, gracious, no pressure, a truly enjoyable experience! All of Carl Black team were friendly, helpful truly a class act. Thanks Carl Black for making my husband’s new truck experience great start to finish. Thanks again Mark Thompson for making it happen.

I have been bringing my vehicles to this service dept. since I moved here 14 years ago...to Larry Auzenne specifically. He always takes great care of our 3 cars. He cares about his customers! My husband used to be skeptical as he, like many others, thought car dealers charged more for their service than independents. Not anymore. We know if Larry says it needs to be done, it needs to be done. And it will be done correctly at a fair price. Our 2002 Yukon XL (farm truck) still runs great with 290,000 miles on the original engine!! We trust these guys. You should too.

Cody Bear worked hard to get me into my new 2019 Acadia he went above and beyond he knew what I wanted and found me my dream SUV with all the bells and whistles while still keeping my payment affordable. I love my new Acadia I will recommend Cody Bear and Carl Black to all my friends and family, actually I already have spread the word to my co-workers I will definitely refer anyone looking for a new or used vehicle I will recommend Cody Bear and Carl Black every time. Thank you Cody Bear.

Had an outstanding experience at this location. I worked with the Manager Juan and it was definitely an exceptional experience. I was treated with premium quality customer service. The team there was great! Not only was the customer service great but also the financing options! Definitely recommending my friends and family!

Great service center for all general motors vehicles. I managed a fleet of vehicles for years. Bill Dreaper and his team were always polite, professional, and reasonably priced. Several times they would go above and beyond what was expected in order to do the right thing. I recommend this service center to everyone I know that has a GM vehicle.

Aaron in the service center is amazing! He was very friendly, tried to get me the best deal possible and stayed late to make sure I could meet him to pick up my car. A+ Service!!!! If you go to Carl Black, ask for him. You wont regret it.

Made a amazing apt with Aisha she was awesome. The Sales Team is highly motivated. I get my vehicle Serviced there as well and Amanda and Haley are always so positive whenever I call. Matt Hernandez is the best sales manager as well. KEEP UP THE GREAT WORK

Very happy with the service dept. My service advisor Olivia is the best! She gets me set up easily, communicates well, and always has my best interest in mind. Definitely use the service dept and ask for Olivia when you go!

I highly recommend Carl Black Buick GMC. I recently purchased a GMC from another dealership and have not been happy with my experience with sales or service. I decided to give Carl Black Buick GMC a try and I am glad I did. Finally, I was treated like a valued customer and not just a number. I was greeted by Larry, in the service department, and he listened to my needs and was able to address them promptly and efficiently. Thank you Larry! You will be my go to service advisor in the future!

Carl Black is the best car dealership hands down. I love their service and everyone is so nice. Ive been coming here for the past eight years I refuse to go anywhere else because of the kind of service. I receive at Carl Black . Eric, Sam and Brandon handled us with kid gloves. They were awesome!Delphine and Eunah

Very satisfied with the service dept. They were friendly and efficient. Even though my car was not purchased here— I am treated as though I’m their #1 customer. Also brought my sons car here for body repairs due to an accident. Their price was the best in town for body work and their workmanship is 💯!!! Our family will be a customer for life and next car purchase WILL be made here!!!

The dealership is top notch, from the sales department to service everyone is respectful and very professional. Nick was my sales associate and he was awesome. He really listened to us and helped us meet our needs. The service department goes above and beyond especially Aaron and Tad!!!! Kudos CARL BLACK for a job well done!!! Love my Acadia😍

I just purchased a new 2019 Acadia and wanted to take a moment to acknowledge the people at Carl Black dealership who helped me find the right car at the right price -Thank you Jeffrey Collins for making sure I saw all of the vehicles that met my criteria, and helping me sort through all of them (and for your patience while I changed my mind a few times)! And I appreciate that Jon Roberson (GMC Mgr) and Tod Baker (GM) made the deal work so that I was happy with the final details on my purchase.Great job team!

Caution buying a truck here and watch out for hidden fees such as their accessories they try to trick you with. Bought a truck back in 2012 from Carl Black Roswell and was told they were about family and return customers. Questionable business practice going on here. Won’t shop here again.