I am from Baltimore and took my mothers Rugs to Honar because I heard great things about them and was not disappointed. The last time she had had them cleaned one of the rugs came back with the red bleeding into the cream colors on one edge of the rug. Not only did Honar not have the colors running he fixed the discoloration from the previous cleaning. Even though I live near Baltimore they picked up and delivered the rugs to me, they went above and beyond, Thank you.