The service was excellent from the start, phone call scheduling the service, til the end, plumbing inspection completed. The person on the phone was very nice and helpful as was the plumber that completed the inspection. Both listened to everything I said and checked every concern I had. I will continue to use and recommend Donmar.
Donmar ran the gas lines for our new generator. I had no idea where to start to get a generator and Donmar set everything up for us. They are professional, punctual, friendly and efficient. We will use them for all of our HVAC and plumbing needs as well. It’s so nice to have a company to rely on and know they’ll be there when they say they’ll be there. We highly recommend Donmar!
Wow! Donmar is the best. Are use the chat feature on their website before business hours this morning and someone replied right away. We had our problem fixed within a couple of hours. Thank you thank you thank you
Called Donmar when our AC unit stopped operating. Technician Steve M. arrived the same day on time, quickly diagnosed the problem, and serviced the unit. Steve was friendly, professional and explained everything he did. Ill be using their services again.
They were very honest, thorough, and professional! The technician came when he said he would and was able to quickly resolve our issue. He even stayed to monitor for a period to be sure there were no other issues. Very appreciative that he got our heat back on in the cold winter after another company struggled to figure it out.
The technician was knowledgeable, courteous and arrived on time. He explained all the details of the inspection and repair. He offered a good yearly maintenance contract. I am very satisfied with their services.
Very timely and professional with reasonable pricing for services.
Timely, pleasant and professional service.
The service is superb. Highly recommend to anyone.
I called Donmar when my AC went down yesterday; one of the hottest days of the year. They were able to get a technician over the same day. Seal was very helpful and knowledgeable. He worked through a thunderstorm to help me get my unit back up again. I am very please with his work and kindness. I plan on continue using their service in the future.
One has to give credit where it is due. Donmar recently replaced our old HVAC system and installed a ductless mini split unit in our house in Kensington, MD. Since the start, they were highly professional, courteous, and their pricing was quite fair. We did our due diligence and got five quotes for this job. Donmar beat all the other quotes we received because of the value of the entire proposal, and we couldnt be more satisfied.We dealt with Sean for the estimate, then with Edgar for the actual installation, and finally with Mr. Don himself for a small issue that arose after the installation. Every single one of these folks were so pleasant to work with. A special shoutout to Don for getting involved at the end and ensuring that we were 100% satisfied. We highly recommend Donmar for all your heating and cooling needs. You will not regret it.Happy holidays!
Sean M. is an HVAC technician who came to inspect my neighbors AC unit and I requested he inspect and clean ours while he was here. He was friendly, knowledgeable, professional, and courteous explaining details of what he was doing and why. We had a few problems one might expect in a 14 year old system. He made reasonable suggestions and answered all of my questions while working to bundle costs to help save me money! Excellent customer service! I purchased the heating AC service agreement to keep a working relationship with Sean M. and Donmar Company. Highest recommendation.
Great job as usual! Practical and efficient recommendations! Will continue to rely on them for all my HVAC and plumbing needs..
The service person arrived on time, explained what he was intending to do, got my help in doing the things I needed to do (turn on faucets, etc.) and proceeded uneventfully with the water heater replacement. It went smoothly and was handled professionally. I also use Donmar for my HVAC. I recommend them without hesitation
Nobody ever showed up
Wed been babying along the old AC unit that came with the house, putting refrig in 4 years ago, and again a top up today. Shawn inspected the compressor failure and found a rodent had put shells in a contact. He was clear about electrical diagnostics and we have a plan. I felt like a partner in decisions, nice company to work with.
The technician always tells me the status of the system and suggests what can be done to keep the AC running well. There is never a push to replace the system.
Donmar provided straightforward options and fair pricing. The technicians were prompt and professional. All of our questions and concerns were addressed curteously and quickly. We will use Donmar with confidence for our future HVAC needs.
The best service hands down. They diagnosed the problem quickly, and had the necessary parts on the truck to get me up and running again in less than an hour.
Sean, as always, is courteous, professional, and genuine. Don, the owner, was very accommodating years ago when he replaced our system. Still works great!! Amazing company and amazing people!!!I highly recommend!!
Sean, our A/C Tech from Donmar, was excellent. Sean provided a diagnostic of our system and identified what was wrong with our A/C. Even though we had to wait 24 hours for the repairs to be completed, due for a part needed, our A/C is humming along nicely once again. I recommend the Platinum Plan, it help us tremendously on Labor Cost and getting a discount on the parts. Donmar Service by Sean was awesome. Thanks Donmar Air and Plumbing.
Donmar is the only company I will use for heating, AC, and water heater work in the northern Virginia area. Their team--from ownership to technician--is absolutely stellar. Edgar is superb. Honestly, theyre all great. I will always choose Donmar. Keep up the great work!!!
On time as advertised, very knowledgeable and helpful technician. I would definitely use them again.
We just had our HVAC system replaced by Donmar. Technicians were knowledgeable and courteous and the work was completed in one day. All at a very fair price! Very happy we found this company!
We would be delighted to recommend Donmar Hearing,Cooling & Plumbingto one and all. Excellent service.Thank you.
Sean offers helpful advice on how to maintain and get the most of my HVAC system. He answers all my question no matter how small. I highly recommend him and Donmar.
Excellent response time. Have been on service contract for years for both furnace and AC at a reasonable rate (2 PMs per year).
Very efficient
I had a working thermostat before spring service by donmar . The display was damaged during service yet donmar explained I will need to pay for its replacement of my own pocket.....
Donmar’s field technicians know what they are doing and I’m very happy with there warranty related services. Work is done professionally & timely. A service request was made made in recent Saturday morning, they sent technician immediately. Total time laps between the initial call & job completion was about two hours. Also, I referred Donmar to a co-worker who was looking for a good HVAC service company on a snowy day. I received very positive feedback and a note of thanks from the co-worker.
Sean, as always, very professional and knowledgeable!
Best experience so far for my HVAC needs. The company was quick to respond to my inquiry & the technician was very honest & knowledgable. Prices we definitely reasonable & cheaper than I’d expected. I even signed up for a warranty because of the quality service that I received. Thank you!!
They always arrive at the beginning of the time window and get the work done quickly. They are very knowledgeable and professional.
Excellent service. The technician Robert did excellent job and explains us everything.Thank you Donmar
They are always prompt, courteous and don’t try to sell you things you don’t need. They are very knowledgeable and provide you with options
Job well done. Jorge M. was thorough, helpful and knowledgeable. Very professional in approach.
I’am Happy with there job.They look professional and they know their job well.
Always professional and do a thorough job! Thank you for the excellent service!
Knowledgeable courteous and professional
Ive been using Donmar for 16 years for residential HVAC with excellent results. I called for plumbing service this time and received 5 star service as expected.
Tech Sean came early which was good. Did an excellent job
Very attentive, helpful, and explained the work that was being completed. Great service.
Great experience! Clean and efficient service!
Donmar was very responsive, prompt, professional and reasonably priced. Overall a good experience.
The Technician, Doug, was very courteous completed the work as scheduled.
Great service at reasonable prices as always They have kept my 20 year old heat pump running for years beyond it’s expected end of life and it works fine
Smooth end to end experience, quick identification of problem and replacement parts
Andrew, with Donmar Heating, Cooling & Plumbing, arrived within the designated time frame. The service provided was thoroughly done in a professional manner.
Very responsive, professional and friendly service
Great customer service
The tech, Douglas, was friendly and very professional.
Ontime and professional