I had an unfortunate tire puncture on the way to work. I called around and this was the only shop that could get me in on short notice. An amazing experience, they got me in and out quickly with great customer service. Will definitely be returning for future service

This visit was a follow up from a previous A/C repair to find a leak. The work was done correctly and I am very pleased with the service and outcome.The facility was clean, and the manager was courteous and professional.

I had a tire pop late in the day and needed a new one fast as I would be doing a lot of driving over the next few days. I stopped at another shop that sold me a tire but told me that they wouldnt be able to put it on since my car smelled like gas. I dont know anything about cars so I panicked and tried to find anyone open who could help me. The kind gentlemen at this shop quickly jacked up my car and got it on for me. Stress relieved.

I will never go back to that place agian....i got a basic oil change cost me 65 bucks.a day later I get a message your wiper fluid is low...as far as Im concerned I thought when u get a oil change the replace the fluids..never will I go there agian.

I left work Tuesday night, snowy and extremely cold, felt something didnt feel quite right. After driving a short distance realized flat tire. Crawled to Tire choice on Monroe Ave. An amazing human being named JAKOB took me in. He was alone, one guy was doing deliveries, another guy out sick, etc, he was doing it ALL. 45min left till close, he had to get people coming in to pick up their cars out and answer the phone ringing off the hook. HE PUT A NEW TIRE ON MY CAR TOO AND DID IT WITH A SMILE. His kindness will not be forgotten. I mentioned I may be back for 3 more tires. So this guy Jakob, gets home and texts his boss Andrew the whole scenario, like his day wasnt long enough. I call the next day, boss ANDREW is working. He knows the whole scenario. He fits me in for the next 3 tires ( they were booked, but I didnt feel safe to drive on the old tires). Andrew showed the text to me still on his phone. First of all, what a great team ! Secondly, AMAZING SERVICE with an AMAZING STAFF. THANK YOU FOR YOUR KINDNESS, THOROUGHNESS, and COMPASSION.

I have gone to them twice now for an oil change and tire services. Very nice and helpful staff! Very efficient in their work. Did not feel as though they take advantage of me or my knowledge of cars. Thank you Tire Choice!

The employees of Tire Choice on Monroe avenue were extremely helpful and courteous. They went above and beyond to assist me with my car.

Fast and quick! Would recommend

Left my newly purchased mini Cooper, which I had just had pass inspection, for an oil change. Got it back with a primer scratch along the driver door and when I asked to file a complaint, I was met with a special kind of rudeness. Then I got a call back from the travellers insurance, who were amazing, and they notified me my vehicle was severely leaking oil. To think of the damage possibly done to my engine because of the neglect of Tire Choice Auto Service, never mind the inconvenience. 10/10 would not recommend unless you want a simple oil change to potentially ruin your vehicle.

Appreciated the time spent explaining the reason for the work

Great people with fantastic service!! Andrew was extremely helpful and genuinely a great guy who wants to give you the best deal possible to get your car back up to 100%. Service was extremely quick as well, thanks a lot guys!!

If you have a VW I would not recommend going here. I went to get an oil change and when they gave me my car back the check engine light was on and flashing. There was nothing wrong with my car before I gave it to them. My car was stalling out and sputtering when I left. I called them and they said to just take it to the dealership and they didn’t know why it was doing it. I took my car to the dealership and it turns out they put the wrong oil filter in my car and the guy at the dealership said there was oil leaking everywhere and I was lucky that there wasn’t any permanent engine damage. Just want to give anyone with a VW a heads up before going here.

Have used Monro Auto Service quite a few times lately, from simple things like TPMS resets, state testing, to power steering rack replacements and every single time Jim and crew have been professional, accommodating, and overall pleasure to work with.I highly recommend them!

From the first moment I spoke with Jim at 7:45 AM, I knew I had chosen the right place for my minor automotive repairs. Jim was pleasant, courteous, and accommodating in getting my son’s car in for service on very short notice. My son is a college student at Nazareth College and Jim arranged his appointment around college classes with no problems. His professionalism was very much appreciated. I would recommend this facility to anyone for their car repair needs.

20/10 stars! Jim Brown, the new manager of the shop, took excellent care of my son and I today. We were in for a college visit from Ohio and on went our car engine light. He got us in immediately, his team called within 30 minutes with a diagnosis and fixed the car by the time the college visit was over. Do not look any further for your car care! Made it home safe and sound! Cannot thank you enough Jim!

Very professional, facility was clean and inviting. Was given an up front assessment of my vehicle and was given options as to how to correct the issues. Will definitely return and recommend to family and friends

Made an online appointment and they were ready right away, super friendly and quick service. Not pushy at all. Definitely will be back to this location

Brought my car in to get pricing on what it needed. They gave it a Thorough inspection and told me they didnt recommend fixing it, but instead that I get a new car. It felt very honest, although a bit over dramatic. I got lucky and was able to fix the biggest issue with some gasket seal. Plus I dont mind working on the car myself.They didnt charge me a dime for looking the car over. At my old garage theyd have charged me 250 for what Monro did for free.Anyway, great place and the manager Zach is on his game. I highly recommend going here for some fair and honest car repairs.

My visit here was one of the best customer service experiences Ive ever had! Jim and Jake were both extremely helpful, kind, and went out of their way on a busy night to fix my breaks. After some bad experiences with other auto service locations in Rochester, I am so happy to have found this place. I will never go anywhere else!

If you go to the old Monroe (Muffler) in Pittsford, now with a big sign for Tire Choice Auto Service Center, it is in fact still a Monroe store. The store Manager Jim (James Brown) will take great care of you and your automobile. I highly recommend him. It is the same as it has always been, just a different name on the building (which was a pretty crazy thing to do without putting a Monroe sign up too, a marketing 101 failure) and Jim is excellent to work with. I wasnt planning on buying my 4 new tires there and I am glad I did. Glad they have a guy in there like him running the store.

Fair price, good work, on time. My go to garage. They did a great job on my repair. They did a great job on my daughters repair. This is huge, many garages take advantage of ladies. Monroe Auto pittsford was honest and respectful. Im going no where else.

Save your money! Last year we were happy with this team because they replaced a rear shock on very short notice and seemed to do a good job. This year, not so much. The second rear shock needed replacing recently and they told us they should have done both at once last year. The new one was not installed properly, resulting in a constant rattle and the year-old shock breaking. While they were replacing the 1st shock again and fixing the rattle, they noticed we needed new rear brakes ASAP. Had those done, but just found out today in a routine check that Monro didnt service the calipers when they did the brakes and the rear brakes have not been working since then. Spent a ton of money at Monro and now more money to fix their terrible work. AND they left off one of our locking lug nuts. Never told us and didnt even replace it with a regular lug. Stay far, far away!

Professional staff, efficient, Hardworking and trustworthy. Affordable.

Joe and his crew are excellent! They stayed past closing time to get my car work completed!! I really appreciate how Joe takes the time to explain the work required and the work that will be coming up but not necessary at this time. The customer service is excellent and keeps me coming back!!

Joe is always Friendly and informative about whats happening with my cars.Find that He knows what he is talking aboutAnd other Customers Love Him as well.Would recommend highly.Makes Me laugh, which makes My Day !

I count on this particular Monro Muffler to give me reliable service at fair prices. Their attention to customer service is outstanding, they repair my vehicle quickly and expertly, and I never feel like Im being gouged or super-sized. Ive recommended them many times, and have always received excellent reports back from those Ive recommended them to. Thank you, in particular, to Joe, Zach, and Brent for being attentive and honest!

These guys are the best. They have kept my very old, high mileage vehicle on the road for many more years than anyone could have expected. They are always considerate of my time and budget, give me rides home and once even came and jump started my car when I broke down down the street from them. Highly recommended.

Quick, honest, professional service! Ive had several great experiences with this branch in the past, when I lived in Rochester. This time Im visiting family, and they went the extra mile to help me at closing time on a Saturday night! The manager was very kind to fit me in at the last minute! Many thanks!

I stumbled on this place a few years ago and the service here is great! They are always very friendly, quick, and reliable. The minute I walk in the door I am greeted with a smile and Joe in particular always remembers me. If you are not completely satisfied with your service, they will make it right. Theyre informative with any recommendations for other fixes on your car, but never pushy. I refer all of my friends and family here and will continue to do so!

Went for some maintenance and they did a great job! Kept me in the loop about what was going on with my car through phone calls which I appreciated heavily. I will recommend this location to my coworkers and friends!

I love this location, Joe has been the manager for as long as I can remember and always provides the best service. In the past I’ve made the mistake of going to other places out of convenience and that has always proven to be a bad decision. I won’t make that mistake again. This location has earned my business for life.

Joe La Londe,I am writing you to let you know just how grateful I am for your sense of urgency in helping me out of another jam and fixing my flat tire on Friday.I feel fortunate to have found an auto repair shop that I feel I can trust with my repairs, no matter how big or small. I have been bringing my cars to your store for well over 10 years and as a result of your outstanding customer service I have become a “Customer for Life”. Your staff, (Roger, Tony and Zach) is always very professional and an absolute joy to work with. You and your team have consistently kept me informed throughout the process of any repair and always test my cars to make sure everything is working properly before returning them to me. You professionally represent Monro Muffler Brake & Service as a company that provides high quality auto repairs with integrity, honesty, and excellent customer service at a fair price and with a personal touch.As usual, I highly recommend your services to my friends and neighbors, and let them know that I have never had a bad experience with you and your folks. You have always stood behind your work. Over the years, my friends have consistently reported back to me that you treated them just as well. Thank you again for the great service you are providing!

I have five cars in my family and have them all serviced at this particular Monro location because the manager - Joe- has been really great in providing excellent service. Joe goes out of his way to clearly explain what work needs to be done on my cars along with best affordable options. For many years Ive observed how his staff works hard to accommodate customers. For those looking for reliable auto service try Monro Muffler next to the Monroe avenue Wegmans

I have still not yet been appropriately refunded my money from them after they couldnt fix my problem. I had to come here 5 times to have them try to fix a sensor for my tire. I asked for my money back because I wasnt coming back a sixth time to have the sensor looked at again. One of the workers there Zack said I would be refunded my money within 7 to 10 business days. Still have yet to see it. I will never come here again. Very disappointed. Will probably have to go down there again to the shop to even get my money back. I called today after 10 business days and they said they would give me a call back about the money situation and never did. I always came here for oil changes and had such good service each time. This was definitely the worst experience I have had with an auto shop. They need to be more appropriate on calling their customers in a timely fashion if the situation is not simple. Even just to say....hey I ordered the part today, I am looking at the part tomorrow, what time will you be available this week for an appointment? I think its appropriate for customers get a call within the very next business day just to say what is going on. I did at other auto body shops when I had a couple complicated things go on with my Honda civic. Its sad because I think these guys are good guys but after this service I felt like I was just pushed to the back burner and it makes me never want to go here again for anymore services on my car.

Monroe Muffler has the greatest service men, the best in customer service of all the Monroe Mufflers location I have ever been to and I have been to a lot, this location has the most knowledgeable service men who are honest, reliable, hard working, trustworthy and does excellent repairs. This is a place everyone is truly welcomed. It does not matter the color of your skin this service team makes you feel like family.

This place is a scam, stay far, far away! My car had a check engine light on. They read the error code with a code reader and determined that I needed a new O2 sensor. The cost? $450+tax?!!! Yes, you read that right, $450 for plugging in a single oxygen sensor. I decided to fix this myself and had to pay them $110 for the diagnosis. You can buy a code reader for $50?!!!! I ended up buying the sensor for $90 on Amazon. Removing the old senor and plugging in the new one took me about 15 minutes. I had never worked on cars before.

Great service friendly people

Joe and the crew always go above and beyond! I have complete faith and trust in their knowledge and expertise; I would recommend them with no reservations. I have never had a bad experience with them. Thank you!

This place is the best! They constantly treat me with the highest respect, and will go out of their way to make sure I get what I need done! They always give me honest answers and will tell me what I need, not what they think I should get. Joe and his crew have treated me much like family over the last five years. They are hands down, the only folks I will go to for car work!

As always, great service! Thank you getting me in and out so quickly for my oil change so that I could ensure that my road trip to NYC this coming weekend is a smooth one!

Update 5/4/19: Joe personally came over this morning and applied an industrial cleaner to the stains. Amazingly, the stains are gone! He also apologized for the time it took to remedy the situation and explained he had a personal issue, which I totally understand now. Everyone makes mistakes, but Joe and his crew at Monro are a shining example of owning up to it and making it right. Ill be telling this story to friends and family, and I am now a lifelong customer. Excellent customer service that is exceedingly rare today! Ive changed my original 2 star rating to 5 stars to reflect the great service.Original Review 5/2/19:Dropped off my Honda Civic on 3/24/19 for an oil change. Picked the car up same day and when I got home, noticed the maintenance light was still on. No big deal. I called Monro and they walked me through resetting the maintenance indicator. This was the first time its ever happen, but I didnt think much of it.Fast forward a couple days later. Noticed oil stains on our driveway and it was clear it was coming from the Civic. Called Monro and spoke to Joe, the manager. He had us bring it in. After putting it up on the lift, they saw there was a crack on the oil pan due to overtightening the drain plug or something. I salute them for immediately identifying and owning up to the mistake. Joe told us they would replace the oil pan free of charge, but it would require the entire day. It was a bit inconvenient, but mistakes happen and at least they were working towards resolution.In the meantime, I concentrated my efforts on cleaning up the oil stains on our relatively new driveway. I googled various methods for removing stains and have not been satisfied with any of the results. I called Joe and explained the situation. He pledged to get it cleaned up. Ive followed up with numerous phone calls. Its May 2nd (almost 6 weeks later), and still no one has come. At this point, the stain looks so baked into the driveway, I would be amazed if they could get it out. I will update or post a new review if or when their mistake is fully re-mediated.

It was an absolute pleasure to do business with this store. I was treated very well and it made the experience of having a flat tire very tolerable. They did not try to oversell me and it was a very pleasant experience.I will always recommend them when approached for a referral.

This place is incredible. Joe was very nice and honest from the beginning. He help me out because he knew I was out of town and needed something urgently even on a Sunday. He was very straightforward with what I needed very honest and I will definitely be going back there for any further issues.

Joe is great. He has helped me multiple times from your simple maintenance trips to some more complex problems. Never had any issues with the crew. Will continue to go back

Excellent service. Inspection was coming up. The guy noticed it and did it with oil change

We have been loyal customers of Monro Muffler for over ten years. Joe La Londe and his team have helped us many times with emergency work as well as routine maintenance. Everyone has always been upfront about what needs immediate attention, and what can be put off to a later time. They take the time to show us the problems and present possible solutions. We are very grateful for their honesty and expertise, and trust them to take care of our vehicles.

Brought my car here for an oil change, which was done by the manager. He forgot to put oil back in my car, so I drove to and from work and home the next day with less than a quart of sludge and thats it. My boyfriend noticed and I called right away. I was told they would refund for the oil we had to buy ourselves to put in. When I brought my car back they looked at it and said there was a crack in my filter which caused it to leak, a blatant lie. The dipstick was completely dry, oil had never been put in. Then my boyfriend called and this staff member also lied to him on the phone, and swore at him. We filed a claim with corporate, have heard nothing back. I was never refunded the cost of the oil change, and I will not go back to that store with my receipt for the oil. Wish corporate had helped. Myself and my family will never use Monro muffler again. Please save yourself the trouble and pay more to go to a decent garage.

Great management and brilliant customer service! Efficient, attentive, reliable.

My daughter and I go to see Joe for our oil changes and other repairs on both our vehicles! He is always honest and courteous. He always gets our cars in and out as quickly as possible. Wouldn’t go anywhere else.

On Mothers Day drove to Rochester to bring my daughter back home from collegeWhen we got there her car was not running well, so went to monro muffler for a quick check to see if they could help me out. When I got there I explained my situation to Joseph what was going onHe took me in right away looked at car, fixed a few thinks and I was back on the road within an hour.We made back home with my daughter carJoe was very professional and understood my situation and did what he had to do to get me back on the road. Would definitely recommend this place to anyone and when my daughter return to Rochester she will be using this place for car repairs .Thanks Joe and Crew

Came in because oil light was on. Turned out I need to take care to dealer to solve the problem. Monro still topped off my oil for me free of charge.

We have been going to Joe Lalonde at this Monro Muffler since we moved to Brighton about 15 years ago. Weve always had older cars and the out of the ordinary problems that come with them. Joe has always diagnosed and fixed the problem in a timely, thorough, and economically fair way. With our fleet of family cars we always seem to have one being worked on. I feel like Joe and his team always have our back. Wouldnt go anywhere else.

This is the most expensive car shop i ever visited. Not to say whole story here, in short, I was asked to pay service on 11 years old car exhaust system (converter on outlander 2008) $2555. I understood around $250 initially . Once i saw bill I asked them to return old parts back and i will pay their labor as for me make no sense to invest that money on old car. They claimed they cant put parts back and offered to keep new muffler and patch one hole. The charge was $750 which i have to accept, no other options. I found later muffler cost less than $300 original part (charge was over $600 for muffler). Went to another mechanic to inspect what they did, one hole was patched and no hangers installed. I am sorry cant give any positive feedback about this team. Thought to share it here as someone may found it learn by others mistake and look for honesty an quality.

Great service and friendly staff! I have been going there for years and never had any issues with service. Manager Joe and Zach are very customer focused.

Always get great service here. Zach and the guys never disappoint, friendly and very courteous. Work is done in a timely manner and they explain to me thoroughly what was done and what may need to be done.

I popped a tire on my Honda CR-v. Zach was amazing—drove across town to get the right tire and had me in and out in 45 minutes! These guys were great.

The staff, especially Joe, is great. I gave them 4 stars as opposed to 5 because my inspection took about 1.5 hrs to do, since they were unable to look at my car until 50 minutes past my scheduled time. It was a bummer, but it was an oddly busy day with short staff.

Rarely, if ever, do I take the time to applaud fair, good service but, I think it right and fitting to do so now. I have been a customer of the Pittsford Monro shop for a few years now. They have done inspections, oil changes, tire work, brake work, muffler work and more for our familys cars - two Mercedes and one Subaru Forester. I have yet to have anything, whatsoever, to complain about in my business dealings with them - that is quite rare in my past experience with auto service and repair shops. When I make an appointment to have work done on my car - they are anticipating my arrival. When I am at the shop, my vehicle is looked after promptly - I do not have to wait an interminably long, agonizing time for the work to be done. They obviously know what they are doing. The store manager, Joe La Londe has been particularly helpful and knowledgeable and, he is always smiling - a big plus in my book. Why is my check engine light on? We are heading up to the Adirondacks tomorrow. Can you look at the muffler? - All requests are done with alacrity by Joe and his crew. Two thumbs up from here - I, without reservation, recommend this Monro shop.

Monroe Muffler in Pittsford always treats me well. I take my vehicles there for everything from normal maintenance to emergency repairs. Recently I had a flat tire and they repaired it quickly so I could still make a scheduled work meeting. Several times I have witnessed Joe and his staff go above and beyond to help customers out.

I am very dissatisfied with my services at Monroe Muffler located on Monroe Avenue in Pittsford. NY 14534. I made an appointment 3 different times and the manager never called me to confirm. So I stopped in and they magically had an appointment and said their computers were not working. I needed an oil change and for someone to check my electrical adapter (where you pluck your car charger in). I had a coupon for 19.99 oil change and free wiper blades. The manager did not change my wiper blades. They said they checked the fuses and saw that all of the fuses were working just fine, and told me to go see the dealership. I took my car to a different auto shop and they said my fuse to the plug was broken. They looked under the hood and replaced it, and it saw the entire thing happen. I then plugged my cellphone in and the adapted worked perfectly fine. I called the Monroe Muffler which I went to and they said, they checked the fuses they worked just fine and they replaced them. That is funny, he said that because why didnt the adapter work after he replaced it? He then started to argue with me and say that he replaced all of the fuses, and then asked which fuse I was actually talking about. I do not believe this Monroe Muffler ever checked my adapted or the fuse. They did a lousy job, and I will never do service with any Monroe Muffler again. When I bring my car in for any type of service I expect the honest truth and for your employees to have integrity. I did not receive either of those things. Monroe Muffler is a terrible place to take your car. I will make sure my friends, family, and coworkers never take their cars to another Monroe Muffler again.

The new manager treated me work nothing but disrespect over the phone. I felt like I was getting jipped for the price he was charging me for parts and labor

I called a day before to schedule my appointment for NYS inspection with a gentleman named Brent. Appointment was set for 9AM 9.13.16. I showed up on time. The place was extremely busy with happy customers. The front desk guys were very friendly. Even how busy they were, my car was in the shop at 9:05AM. I love a place where when you schedule an appointment, and thats when they start the services. Car was done in less then 20 minutes. Im new to town and will be taking all my vehicles to this location. Brent was excellent and someone needs to give this man a raise.

I cant believe how fast and easy getting my vehicle repaired was. Joe and Tony made sure I knew what was happening and what I was paying for. Tony even took the time to explain the issues in detail and didnt treat me like I couldnt understand. Thanks to Monro, my family and I are back on the road and SAFE! Thank you!

Joe and the crew are great to work with. Friendly, knowledgeable and genuinely customer focused. They recommend needed service, not push unnecessary repairs on you.

Joe and his guys are AWESOME!!!!!! Always helpful when i have questions and concerns about my vehicles. ALWAYS go the extra mile. Incredibly knowledgeable, professional and curtious.

Great service! I took my car here and they took great car of it thank you! I will definitely be coming back.

Joe and the staff are very friendly. I had an old car that failed an inspection. After they told me what needed to be fixed to pass he also advised me of what could be done to prevent further issues, but did not lie about it being mandatory. Its nice to know there are businesses that will try to help without trying to take advantage of my lack of knowledge. Prices are fair and service was speedy. I would recommend going here.

The guys at Monro Muffler on Monroe ave are absolutely amazing. The service was professional and they had me in and out quickly. I completely and wholeheartedly recommend this company.

The guys are wonderful here. The service is great and efficient. 10/10 recommend

I come here for all my car needs, fastest service Ive ever experienced every time! Fast, friendly and reliable.

Excellent work! Great team! Stayed an hour over to get my job done! Highly recommend

Came in for a state inspection. They notified me of a brake issue that I should take up with the manufacturer. It didnt impact the inspection, so they could have just passed the vehicle and kept it moving but proactively let me know about it when they didnt even stand to make money for additional work. In an industry where fear of upselling and distrust runs rampant among consumers, these guys have earned my trust.

Ive always had good service and fair pricing here. Ive been taking my vehicles to Joe for more than 10 years now, no complaints.

The service was exceptional due to Chris Trovato. I couldn’t have been more satisfied. Thanks Chris. I’ll be back soon!

I called at 4:30 PM because my car was making an awful scraping sound in the front wheel area which I thought was my caliper or brake pad, and Joe said to bring it right over. I got there and he took my car right in. He told me that it was only a rusted shield and that he was able to take care of it right then. Truly incredible customer service! I will be back!

Always great and friendly service from Joe and his team there. Thank you, Joe, for all your help! Much appreciated.

Bob and the crew did an outstanding job on my car today. I would highly recommended them.

Great experience. Very polite staff. Joe is very honest & I trust his recommendations.

Joe always takes care of me and my family!Joe and his staff always treat us professionally and the cars run perfect.We’ll be back!Thanks to the whole crew.

Excellent customer service. Guys are honest and reliable. Not like other who will try to sell additional work.

Excellent customer service from Jo Lalonde and the Assistant Mgr. Zachary- what a great team ! They were attentive to my needs and took me right in without an appointment! They took me in and gave me a realistic timeframe for when my vehicle would be ready.The customer service didn’t end with me -everyone during my time there was treated with the kindest courtesy every.I’ll be back for sure!

Joe makes coming to monro feel like a neighborhood place; he knows his customers, always goes out of his way to accommodate requests, and somehow manages to juggle phone calls, checking people out, and interacting with his employees without missing a beat! . He’s an incredible face for the company!

We always go to this munro muffler and have great service every time! Joe Lalonde is awesome and all the staff are very friendly and have genuinely become our friends. Could not recommend more!

Dont trust this place! I have one personal experience of them telling me I needed something that Im fairly certain I didnt need and then just heard another story yesterday of someone being told he needed 4 new tires because of a nail in on of them. The short story is there was no nail! He is visibly handicapped, so I guess they figured he wouldnt be able to take a close look and had to trust them. Fortunately, the $1000 bill they wanted to charge was enough for him to go elsewhere and find out the truth. Even if you know what you need to get done and wont fall for something like that, I wouldnt want to do business with a place that would take advantage of others.

Joe and Zack, are great mechanics. Their customer service is outstanding. I would highly recommend them

Excellant service,fast- reasonably priced

Bob is great! Fast and did a great job! Ill be comming back next time for sure! 👍🏻

Joe and Zach are simply the best. Always take great care of our family’s cars.

Staff was really nice, went right out to look and see what was wrong with my car. Then took it right in to fix it. Free of charge since it was an easy fix! Really appreciated!

Great customer service, very knowledgeable and helpful.

Best monroe muffler I have been to, manager and employees go above and beyond to make sure my car is all set!

Always great service! And nice people to deal with! Recommend highly!!

This Monro Muffler works on everything for us from our tires, oil change to changing fuel lines. They do an amazing job!

JOE ROCKS! A sudden loud noise when I was driving down French Rd. led me to pull over and discover that the bolt connecting the metal strap holding up the muffler had broken and fallen off, causing my muffler and tail pipe to drag on the road. Crawling under the car, I managed to use a bungee cord to sling it up off the road and drove the short distance to Monroe Muffler on Monroe Ave. It was 6:10pm - 10 minutes after closing, the day before Easter Sunday. There was still an employee in the office so I asked for help and he sent a gentleman named Joe out to look at my car. Joe crawled under the car to assess the situation, and after about 20 minutes had a new bolt in place making it a permanent fix. No charge, no tip accepted - just a “pay it forward” and a smile. Thank you, Joe! And Happy Easter!

Friendly and reliable staff! Quick service with great pricing.

We have been taking our vehicles to Monro in Pittsford for the past few years and have been Extremely happy with the service and advice that we have received. We had some less than ideal experiences from other places and when we found the Pittsford Monro ..... we could not be happier. Trustworthy, cordial, honest, and personable are the traits that I value most in a service provider and dealing with Joe Lalonde has been terrific in every way. In fact, we just dont take our vehicles anywhere else. Highly recommended.

Our entire family “fleet” of cars has been serviced at Pittsford Monroe for years. They are friendly, helpful and honest. Joe always remembers us and always has a smile. We are lucky to have that Monroe crew in Pittsford!

Staff was courteous and prompt. Demonstrated kindness and professionalism

Great timely service. Every time! Joe and Zach always give straightforward advice.

Joe and the team are always able to get my car serviced in a timely manner. Quality shop.