They were expensive with their towing bill but on the other hand they were so friendly and helpful I dealt with Mr Gary and he went above and beyond to make it easier on me when it came to the daily these before I didnt have a way to get there when I paid Towbill. I have never had a towing company be so helpful when it came to paying the daily fees I definitely recommend this company just on the service they gave to me. Respect helpful genuine friendly attitude is more than you get from companies like this on that alone Ill recommend them when in need of services!!

Awful! No one was there 1pm 1:40pm. Time specified for pickup only!!! Standing outside in snow & cold. No building to go into. All transactions from truck driver at the truck. Others were outside too. Called back for update & no answer. Messages were full! So deviating! 👿

Only polite, helpful tow yard I’ve ever been to. Went out of the their way to help me and I would recommend this business.

These guys are great!!! Called when my car wouldn’t start at Mekong as a kind stranger came by to try to give me a jump. They said it was fine to call back if I needed anything and told me to check to see if the terminals were loose as we were hanging up. The jump didn’t work so I called them back. They came out less then 10 minutes later. Tried to jump me again before hooking up to tow. No luck. But when the tow truck driver pressed down on the terminal, the horn went off. He tightened the terminal and my car started right up. Like I said. These guys are great!!! And they know what they are doing. Thank you for not only helping me get started again, but also for saving me a ton of time, hassle, and money avoiding a battery, alternator, or starter repair that didn’t need to happen.

George is awesome!! He truly cares about his job and his customers! Any needs you have he’s the guy to call! He is absolutely amazing at his job and a nice person to top it off!!!

Extremely rude. I have dealt with my fair share of tow companies and understand the frustration behind them, but they were unwilling to work with me when a car had been parked in my spot and needed to be towed. They then proceeded to say the eta would be 2 hours because he “didn’t want to leave the office”. Absolutely ridiculous.

Yes my van got towed away but this place and workers are very kind and he went out his way to help us two different times. He even helped us get our temperature light to go out of our Oldsmobile Cutlass I thank God for sending you our way to help save the day Thank you so much

These guys are awesome! So polite and very thorough. Mr Marshall is also very much hands on and on top of everything. I’ve never called and got a voicemail. They answer every time.

My daughter best friend vehicle was towed this afternoon. She called to recover her car. She was told that she had to pay $160.00 to get it today, but only $130.00 to get it back tomorrow. The tow truck guy took a call while my daughter and her bestfriend was standing in the office. He was talking to a lady on the phone gave her a price of $150.00 tonight and $125.00 tomorrow. Now either he was just downright taking advantage of my daughter bestfriend or he charges African Americans more. After realizing what he said he tried to explain why the difference. He said because the lady live in the city and we live in the county. The business is in the county. So why the additional charge?

I got my car towed from my apartment since I forgot to keep my parking pass on it. They have very limited working hours on weekends. So make sure to get your car between those limited working hours If you are getting your car on weekend. They accepted only cash as the credit card machine was not working. Also if you have a parking pass they should charge you only 75 and not 125$ for the towing fee. So be sure to show your parking pass and ask for the waiver. The Incharge at the office was polite and respectful. Car was in same condition as recovered and no damages or issues.

Always friendly, reliable and great auto care ❤️ them...

Treated me with respect! Getting my car towed was no ones fault but my own.. When I called to get an amount to get my car out, Gary was only polite and tried to help me I in anyway he could! They helped me over the phone and even towed my car back to me at a VERY reasonable price! Im sure this wont be the last time my car gets towed in my life.. I can only hope Marshall Brothers is there the next time! Thank you for making this stressful situation an easy one.

Worst experience. There folks have no manners, I wish there license gets cancelled.

Let me start by saying, discovering that your car had been towed is never a delightful experience. Im not one to write a review but seeing how utterly terrified I was after reading the reviews, I feel like I should share my experience to put others at ease. Obviously, things can happen but I have no complaints from my experience.1) I have never found a towing company that isnt a little shady. Being opportunistic vultures is literally what the job requires of them.2) They opened right at 8:30am and while the guy, who resembled half of Lynyrd Skynyrd, was less than cheerful, the girl who took my payment was super sweet. Yeah, the office smelled like smoke. Big whoop, their office to do what they wish. Id have been more surprised if there wasnt a dingy, smokey smell for a towing company office, to be honest. The guy was very lets get down to business and maybe said two whole unmumbly words - but he wasnt rude.3) It was $125 to get my car back and took all of six minutes. I was worried itd have been more so I was okay with it.4) My wallet was in the car and I said, hey, I have a copy of my registration on my phone but my money is in the car. They let me go grab it without hesitation and just asked for my ID.5) I checked my car for damage and there was none. My doors were still locked, windows were all still up. Nothing wrong whatsoever.All in all, it was as painless of an experience as I could have asked for. Was it a five star Friday morning? Obviously not, but it could have been far worse.

Nice people even if it did cost me $135

These scums bags dont deserve any stars from anyone. I was in Krogers parking lot in Richmond I came out and a dirty looking bald head caucasian man had my car on the tow truck. The license plate was 3627TW. He was very rude and was accusing me of being somewhere else in the parking lot. He was disrespectful and cursing at me & even attempted to get in my face. A witness came to stand by me and let him know he had no right to tow my car. He kept saying that i was gonna pay him $45 then said pay $150. I called the police (although he was on their side) and another dirty guy claiming to be his supervisor came over also being rude. After going back and forth for 10 min they said they were doing me a favor and let my car down, I didnt pay them a dime. I also have pics and will be taken action against them and reporting them to the BBB.

These people are crooks.I live in a complex that has sticker on cars sticker falls on floor and instead of giving us the car back without paying for it they charged me..They are a bunch of crooks and money hungry fools

Good guys

I was physically assaulted by one of their drivers after confronting him as he was mounting my car onto his truck. I placed myself between him and my vehicle and was shoved by him, back 7ft, onto the asphalt. Im currently working to bring a lawsuit against him. His behavior was defended by the man who picked up the phone when I called their office. Anyone else with a similar experience I encourage to share their story so we can stand against this barbaric behavior.

Got my car towed in the parking garage at Berkshire Apartments. Did not know it was towed until I went to the leasing office to ask if they were towing. The company came in an towed it because the placard was not visible, yet I had signed a paper a month or two earlier to specifically prevent this. The man I talked to on the phone was rude, and when I arrived at the tow lot, the gate to the lot was completely open, the office was disgusting, and it reeked of cigarette smoke. Their methods are clearly flawed, because they seem to rarely check, and apparently they dont always tow, even if theres someone in violation. For example, a car parked in the garage with a placard but in the wrong place.If I could, this rating would be zero stars.

I wish it were possible to give negative stars. This company SUCKS. The apartment complex I live in has a contract with Marshall Brothers, and residents are told to call them if we see anyone parked illegally (visitors in resident parking, for example). Ive called multiple times and not once has anyone come out--even on the rare occasion that someone answers the phone. One day, my son and I both called (him in the morning, me in the afternoon/early evening) about the same illegally-parked vehicle, and they didnt respond either time.

They dont even deserve that one star. This company is straight bogus and not even legit. They tow your car with no reason and dont even tell you why they are here to get it. Even when I spoke with someone on the phone, they acted clueless . VERY UNPROFESSIONAL. When I went to pick my car up my windows were down and the doors were unlock. This place is down right rude and disgusting.

First, they tolled my girlfriends car from her apartment without leaving any message so made her called the cop and thought it was a theft.Second, they said her parking tag was not displayed properly. She had the tag in the same way for over 5 months and no issue prior. I think they are just nitpicking to get moneyThird, if 2 was no convincing enough. They documented that the car was taken on a Sat when in fact she used the car the whole day Sat and really parked in on Sunday am. They did this just so they could make money.They did not listen or show any concern about our compliant and do nothing to investigate.Dirt, ugly, dishonest, filthy, low life, pathetic, diseased, and foul business should close down. I will certainly contact the BBB and make sure everyone knows about this place.

I wish we didnt have to wait 12 hours to get our car back, I took him less than 1Minute to tow it and we have to wait 12 hours to get back thats crazy. We have other things to do

Sketchy and towed my friend out of his own parking spot, how are these things legal?

It will cost you $135.00 to get your car back from this place IF you pick it up by the end of their business day.

Frank is a rude, Obnoxious,disrespectful, unprofessional, I can go on but I wouldnt. He makes this company name look very bad. I would not recommend this company to anyone. I am filling complaints against this company and a police report for the driver . The tow truck company is Marshalls Brother towing. An they have a contract through rams VCU apartments. They are giving VCU a bad reputation

Very helpful and understanding.

Nice guy.... EVEN THOUGH HE TOWED MY CAR

Got my car towed in the parking lot I live in... such a scam!

Can’t even unpack my apartment for 10 minutes without these vultures coming in.

They were very nice!!!

Got my car towed infront of my house & when i got my car back it had a bad tire

Pitiful excuse of a business should be shut down

Horrible company, rude drivers who dont want to give clear reasons why your getting towed, claimed to have given a warning for bad inspection, the warning said I was parked handicapped, inaccurate and deceitful

Rudest staff ever

Bad services.

Ok

Worst

Trash

Worst ..