I mean its a step up from Planet Fitness if youre serious about weight lifting and the fact you can do proper squats and deadlifts, but thats about where it ends. This gym really needs a facelift with a deep cleaning, more organization and getting new equipment. This gym always looks in disarray and sloppy. Options are limited in the area though. Youd think that being in the Bay, we would have a better selection of gyms.

The filthiest pool, jacuzzi and shower ever.I’ve been a member here for the past 2 years.About a year ago, I began noticing dirt floating in the jacuzzi area (see pictures). I initially thought nothing of it but it became more recurrent and more noticeable. 7 months ago (jan 1st 12pm), I noticed the walls of the jacuzzi covered with the dirt (maybe human feces?). I asked the manager to call me so I could share my experience but he never did. I stopped using the jacuzzi all together.Swimming pool was initially okay, but gradually became filthy as well. Occasionally, I saw pieces of what looked like toilet papers and other debris floating in the pool. Today, after one lap of swim, I had to jump out of the pool because I saw hundreds of what appeared to be feces (vegetable etc) floating in the mid pool. I was disgusted. How is it even possible to have a public pool this filthy? I don’t think i can ever return to this pool. I notified a female attendant about the filth ones so that she would consider closing the pool to have it cleaned.Not to mention, the floor of the shower area and toilet is always disgusting with no exception.Thank god city sports is building their gym a few blocks away.

Very nice club and much clearer than others

Every visit you need your mask.You need proof of vaccination once.

Good place for working out, swimming,sauna and steam room

Not sure if its because of the wuflu or how it has always been, but it is sweltering inside. No ventilation. There is plenty of different machines, a turf area for free workouts and a bumper plate rack area for Olympic style lifts. The memberships have changed and they no longer have super sport clubs but some sort of single club, regional or national membership.

Clear cut professional assistance excellent customer service and they keep the waiting line moving 🤗, Jose

This gym is in bad need of new equipment and a deep cleaning. The free weights area is small and messy. They dontt have enough plates for any of the equipment so you need to scroung for the plates you need or improvise. The quipment is in bad shape and theres just not enough to go around so its hard to get a full workout as you try to use whatever is available at any given time. Also, people leave weights lying around all over the place which is irritating.

Theyre requiring proof of vaccine now.

The management and employee staff members at this location are very courteous and respectful. I have never been treated with so much care at a gym before. Mr. Brandon, the evening time supervisor, is a very understanding and knowledgeable manager. Ben from the front desk was very professional and diligent with his work as a gym employee. This location has left a very lasting impression for me and I have yet to discover a gym that can top this one. *THIS GYM IS VERY FRIENDLY TOWARDS MILITARY MEMBERS*

This is probably my least favorite of all the 24 Hours that Ive been to. Its always over crowded no matter the time of day, not tidy, and very disorganized. Bros that work out here never put weights back and theyre always left all over the gym. The empty rack in my photo always has weights missing. The locker room is also super grubby and the floors are always dirty and wet. Bring flip flops!

This morning I arrived at this gym to speak with management because there is an issue with my membership. I go to the front and say Im going to speak with management and as Im walking to the management area. Gloria shouts out loudly shes banned This gym has the most unprofessional staff youll see.

For those people that rate this gym a 1, perhaps you have not been to many other big gyms. Ive been a member of 24 hour for about 12 year . Been going to them in 4 different states, the are the nicest of gyms but for the price and convenience they are hard to beat. And this 24 hour is better than most Ive been to, huge cardio area and decent weight selection. Parking is plenty and its pretty clean. Cant comment on the locker room and pool because as a general rule, these are places best avoided in any public gym.

Management is better than it used to be.

It’s aight if u don’t show up during peak hours. Would have been nicer if they could have scheduled cleaning staff throughout the day.Staff who work there r in their own world - not sure if that’s a good or bad thang.Appreciate the convenience of them being open 24 hours.P.S. need new basketballs please !!

May not be the best gym but, you have to take into the account the area the gym is located. At the end of the day, all that really matters is if you were able to get your workout in comfortably. Which for me, is definitely the case

Most of the staffs very rude and unprofessional. Also, place is very dirty. Most 24 hours fitness are really good and I really enjoy them. However, this is the worst 24 hours fitness gym I have been to.

I like this location. Staff is nice always. And its fairly clean for the gym that customers are obviously don’t care and trash every day... People wake up! You just trash the place and expect workers to run around and clean your butts?! I feel for the employees and wanted to say that I support them and they are doing an amazing job taking care of ungrateful customers every day. Thank you for what you do! And I will stay a 24 fitness customer forever :) I enjoy the ability to have 1 membership and go to 24 fitness around the USA no matter where I travel to! Its awesome!

The weight room is clean enough and the bathrooms are relatively clean. Relative to a filthy bathroom, that is. The toilet seat liners were empty and the toilet paper wasnt far behind. The soap dispensers at the sinks were all completely empty as were about half of those in the shower stalls.Im not knocking off points for this, but its worth knowing that there is no towel service at this 24.They do have a basketball court, and thats also worth noting.The weight machines and equipment are sufficient, but definitely limited compared with most 24s Ive been to.Glad this isnt my regular gym.

The classes motivates me on keeping me in track for working out and help me getting on my desired goals.

One of the best 24 fitness gyms. Other ones in the area suck! So even though this one is pretty far away - I still go here because its so much nicer. It sucks that the chain cant make all 24 fitnesses nice or at least with a towel service because its super inconvenient to bring so many towels with you and wash and dry them at home all the time. Anyways - this Gym is clean, staff is friendly, 2 different saunas - pretty good vibe. I come there almost every day. I recommend this one for everybody!

Nice gym! Better then other 24 Fitnesses around. I go around a lot and I visit many of them. Clean, friendly. Nice!

The A/C doesnt work most of the time and the spin class gets really hot. Often feels like a sauna, which makes it really hard to enjoy your work out or even get a good work out because you can breathe. I understand that things happen but it would be better if the staff at least acted like they cared. They could even purchase fans for the spin room which would help and be great customer service.

So Ive only had a membership for about a month now. Ive been to several locations throughout the Bay Area to try them all out. THIS one is pretty gross.... Towels? None. Locker Room? Absolutely Disgusting! I mean its not a Super location but it should at least be clean or have someone to clean it. Ive never had to make such an effort to keep my bare feet off of the floor. Locker rooms are in the Basement and out of view. I see a locker that the bracket was ripped off. Wonder how that happened hmmmm? This location could be good if there was a little more effort put into it. GREAT convenient location with plenty of parking though.

Surprisingly low rating, I like this place. Great staff members. Everything you need is here for a decent monthly charge. No need to complain.

Ive been a member here for 2 years & they raised are member ship fees, witch I have no problem with because I thought they were putting in new equipment! instead they put some huge cross fit equipment in the middle! If you enjoy working out at a GYM this is a horrible place to go!! No personal space anymore and over crowded!! Plus you have to pay extra if you want to do the cross fit Bulls***!!!! F*** that!!!!

I had an ok sign up process. It’s been a month now. They didn’t push me or anything. Just a typical sales process. I came during my try out day at around 8pm which was a mistake. I literally stand around most of the time because it was so packed. I felt like I’m in a club or something. There are so many youngsters but very serious about working out. Good motivation for Those who needs it. You just have to work around the schedule when it’s not too busy. Easy parking most of the time, men’s locker is dirty and smelly ALL the time, I haven’t seen any of the staff in there cleaning (like I have at city sports or other gyms), lots of equipment but people there don’t re-rack the dumbbells like other gyms so you have to hunt them down. The reasons for the 3 stars are dirty lockers and over crowding gym (and yet they are still aggressively trying to get new members to sign) and what’s up with the additional $49 annual membership fee (to purchase new equipments? Doesn’t the membership fee covers that). I have never seen that in any other gyms and I have been to many other gyms). Other than that, it’s your typical, slightly below average gymnasium

The staff is GREAT! Gym is clean. Fun classes. Reasonable price!

This branch has extremely poor management. The staff is pushy and almost begging you to apply for their membership, but yell at you after you become a member. Often times the discount they offer you at the first place just magically disappears when you actually decide to become a member. They even charge you after you cancel your membership, so be aware and keep an eye on your credit card bill.Btw one of their staff called Thomas who sometimes shows up at the front desk and flirts with girls is the biggest jerk in the bay area. Most of the staff show no respect to their customers at all.

I really enjoy working out at this gym because compared to Berkeleys 24, they have a greater selection of cardio machines, as well as a steam room and sauna. I havent used their weight machines because I am recovering from an injury; however, from the looks of it, their facility also has a greater selection of both weights and machines. Parking is also really easy as theyre located within the mall which helps accommodate with parking. I enjoy being able to work out and walk through the mall afterwards if I choose to do so. My only negative note would be that the mens locker room bathroom always smells like they use urine to mop, so I never use their restrooms. Thankfully, the mall has clean and working bathrooms or else I wouldnt visit this location.

Its a good gym. The staff does a decent keeping the place clean considering how busy it gets.

I possibly lost my backpack while visiting the Richmond, Ca location on a 3 day pass. The staff was unwilling to help me, or even check their lost & found for me. They gave me the “Sorry about your luck” additude. I live out of town too. they feel lazy in attitude to me. I will probably never join their health club, because of this cold shoulder treatment. And I myself, had worked in the health club industry for over five years, would never treat. Potential membership with such destain. They don’t care about you or the safety of your belongings.

I messed up buying a 2 yr membership. Terrible customer service when I needed to sign up, the men’s locker room is actually disgusting. Smells and it’s dirty. Never seem to stay on top of replenishing the paper towels to wipe down equipment so people tend not to wipe it down. It has literally one drinking fountain. When this place is busy, it’s just a bad idea to try to workout way too populated, so you have to work around the busy hours. I think I counted 3 bench presses total, never seem to be free even in not so busy hours.Aside from that I can’t just leave out that they do have hella cardio machines and a wide variety too. They have an open space gym for stretching/body workouts.Overall, you’re better off somewhere else, in my opinion.

Very unpleased with the service i got from Daniel. I got a 7 day confirmation pass and was looking forward to signing up. Daniel decided to turn us away because sales was closed after 9, but that information isnt provided when you sign up online for the pass and then he rudely told us to move away from the counter denying us service. Worst customer service ive ever recieved as well as worst customer communication skills. Wont recommend this place for anyone looking for a new gym. Very unprofessional.

Daniel is a racist magician. In the sense of he’s never around unless you go into his office to make a complaint about the locker rooms smelling like a sewer, there not being adequate staff in the kids club, the basketball courts being dusty with broken rims and shredded nets. And no matter how many request are put in to change the clock to the right time in remains exactly one hour and twenty seven minutes fast. I found mold down stairs in the drywall and told staff about it and just have not been back down there. Its a horrible feeling when you dread using the bathroom or stopping your workout and just going home. Definitly would not recommend this gym to my worst enemy.

New equipment?! hell yeah! it’s a little crowded because of the size of the gym but hey you can get what you need done. i’d give it 5 stars but man they need fans over the cardio area! your girl gets sweaty!

This has got to be the filthiest 24 hr fitness gym. The moment you get in, there is a pungent smell. Most of the people in the reception have their noses up to the ceiling. Very unprofessional,they may have forgotten that the members are the reason why they are in the payroll. However, there are a very few exemptions. The mens locker room smells horrible, very dirty. One should feel clean after shower. But in this gym, its otherwise . Plus the locker room break-ins. Dont leave any valuables or u regret. The sauna and steam room smells like urine. The machines are dirty and stink. If u want to use a machine, u go get a paper towel and spray to wipe it down only to find out that the paper towel dispenser is out of paper. Not to mention the fact that while youre working out, youre always worried if your car is safe in the parking area. All these issues have always been there.This gym is busy, meaning, there is good revenue but why why these chronic problems?

Im stuck with a one year contract with this disgusting gym. Please hire some janitors or something!!! Someone dropped protein powder by THE water fountain, and it was there for over a month (not exaggerating). People dropped water on it, the thing grew mold on top, people stepped on it, and it was finally gone in 5 weeks. The mens lockers are a mess. Some of the plates smell like DEAD ANIMAL, CORPSE OR SOMETHING. You will smell it when you pick up the plates. I wish I had payed attention to the hygiene problems at this gym before signing up.

Very good price for the membership!

This is a pretty standard 24 hour fitness. Parking is easy and there is rarely a wait for the cardio equipment. The biggest complaint is that there is a culture of not restacking weights at this gym.

Way too small for how busy it gets, they shouldve been expanded or moved.

Pretty good plenty of equipment but the mens restroom area is nasty as hell and Its been that way all year

I feel embarrassed tonight February 26 have been called to the office 24 hours fitness located in the Hilltop mall, where I raised first: they have received complaints from me and my cousin weve touched inappropriately in showers, after we played was that we ourselves inappropriately, then we approached the people, after which the clothes we wear is not adequate and the person who was doing us this information let us know that even she felt uncomfortable with our attire, there was a point in the conversation where this person relates to English burlesque my cousin. My discomfort comes with the following: my principle in life is to respect everyone around me so be respected, but more annoying is that no I should not do, because I have enough reason to realize that is inappropriate and, and both my cousin and I have not done anything inappropriate or anything that we are accused. The thing is: we must give up our membership of 24 hours fitness for the tort committed to us? or 24 hours fitness excused by the wrong procedure of some of its members? offering any apology and its members letting them know that there are more subtle, decent and less discriminatory when dealing with such sensitive issues as the fact assume any complaints made to another person ways. We really felt very ashamed and with little desire to continue in that gym. In conclusion I think the person who spoke owed us have wondered what was our version before accusing us of something that not even she could describe accurately, also if he felt uncomfortable by our attire, I have informed at the time and not now after nearly a year of membership where we have always used the same uniform so comfortable and practical it is. I stress Im sure 24 hours fitness is much more qualified staff and much more tact in clarifying issues like this. I find it curious this was the same person that we signed nearly a year ago and I remember we were going with a similar clothing to that currently used for exercise, because we were prepared to sign up and get started that day and she did not let us know in that time of clothes that could or not use. Her name is Arezoo Zand, Club Manager

This gym is a joke. I dont know where the people that go here learned to lift but clearly no one taught them about how to put weights back. Allow for an extra half hour during your workout looking for the weight you need. Only one set of cables so be ready to wait in line to do lat pull downs. Ive been to almost every 24 hour fitness in the east bay and this one is probably the worst. On the plus side though, youll be so angry because you had to walk around looking for the dumbells you want to use that youll probably set some new PRs.

Easy parking. Locker room is often dirty. Toilet area poorly maintained.

Its not bad to use sometimes, crowded definitely

The ladies lockers are often dirty. The place is quite busy, even during off peak hours. But it has a decent amount of cardio equipment. But the weights and the weight equipment are ANTIQUATED!!! I have not seen such bad equipment anywhere else and this seems to be a relatively new or new-er gym. When equipment is broke it seems to stay broke for a very long time. Whats up with that?!!! The weight area is crammed. And many people are disrespectful to other patrons, i.e., loud talking with friends, carrying on a conversation on a phone while standing by your treadmill or stair master. Go to the locker or go outside if you want to talk. I dont want to hear what you have to say!This place gets a plus for its easy location and ample parking and for having a reasonable amount of cardio equipment. But judging from feedback and the gyms current state (dirtier than before), it looks like its management and employees do not take pride in their work and they are not there to keep customers, because nothing is done about it. Feedback is not only for potential patrons but also to help the management to bring it up to a reasonable standard, which would please gym users, and take pride in this place. I think, it is time to go above their heads and to complain to HQ.

The staff is friendly, and the gym contains the standard array of machines and cardio equipment (ellipticals, treadclimbers, stationary bikes). The weights are nearly always in use, and as a result, are nearly always in disarray. There is definitely insufficient airflow to the locker rooms and pool area, resulting in high humidity, the smell of stagnant and sweaty air, and a nearly 5 degree temperature rise as you descend the stairs. The bathrooms are possibly the grossest Ive seen in the first world.

Smaller than most facilities but cleaner also. Plan your workout and get in early or youll be waiting to use the machines.

I was totally disgusted with the lacked of customer from Daniel at hilltop 24fitness in Richmond CA, who was obviously high on speed and literally had foam on his mouth. Hilltop 24 needs to drug test their employees. Medical professionals like myself, are fully aware of substance abuse. He was jumping around from person to person and allowing others to interupt him while speaking to me and my daughter.After receiving a pass with my daughter, he refused to approved the pass, by saying my ID was not local enough. He also lied and said he was the manager. His manager is Arezoo Zand. this was on 6/26/2014 at 10:30pmHe just caused as a returning member not to re-enroll my membership. I had money to pay the 15.00 to get in for the evening but his behavior was unacceptable. I will never recommend for anyone to start a memebership at this location as long as that have imcomptent staff working the front counter

Its pack at evening...stuffy and stinky..they need to open another location in san pablo or richmond..

Just basic workout.

Graveyard FRONT desk person runs it AS A NITE CLUB..it is HORRIBLE. .REPORTED for 8 YRS AND nothing HAS I OR WILL VE DONE

They put women to clean the mens looker rooms. Putting female workers in a difficult situation.

Clean and smells good

Very bad experience on my first day...staff are really rude....

Bathrooms are always disgusting no maintenance what so ever, but they are never late on taking out my membership fee.

Great time to come early in the morning

Everything is diss organize in the boys bathroom dirty as hell

No wifi, no screen on treadmill, dirty pool, avoid this place.

Best time is early mornings and after 1030 pm weekends hit and miss with peak times

This gym reeks.

Okay gym but I dont like the stairs or locker room lay out

Every where open

Maintenance in locker room for a men is really dirty

Nobody restock weights. Packed.

Seriously need equipment

Outdated

It is a look that the gym besides having old machines is dirty and stealing constantly is an unsafe place to leave your things and the inefficiency of some workersThis is a unsafe place. So much stiling and the staff is only not the Phone and do not help you at all its a dirty place

Phenomenal