Chris was amazing, super friendly and very accommodating. Had my car fixed and back to me a week earlier than my actual appointment was scheduled. They were very professional and went above and beyond to make my experience great. Thanks so much to everyone involved!!

Chris was my advisor and he was great. Dealership is setup nicely with coffee and water station during service. Loaner vehicle was clean and practically brand new. The video analysis they send during inspection is cool and helpful to see what is going on with the car. They were great all around and I will be back for sure.

Top notch customer service!! So happy they opened this dealership otherwise I would be stuck going to Minneapolis RR. Best people and always there to help answer any questions I have on my cars. Highly recommend this dealer over Minneapolis.

Service tech contacted me prior to appointment to discuss notes that were on file. Up front and honest about additional request. Service was actually able to over deliver and fix sensor during our appointment. Professional and efficient team.

If I could give a ten star review I would. Chris in service went above and beyond to ensure I was well taken care of while I serviced my car here. I received film of the work being done by the mechanic and felt comfortable with the recommendations made. Would absolutely use this service department again.

Very good and fast service! I highly recommend Ton & Chris in the service dept!

Outstanding service center. Christine was professional, yet friendly. She really made the experience a pleasure for us.

Love the atmosphere. The video of the checking of the underside of my rover was cool and confirming! Repair was as expected and my rig was washed before turning back over to me! Top knotch!!

Battery and Alternator “replaced with new parts.” $3,000 and now my windows roll up at turtle speed, start/stop hesitates when it’s time to start again, and screens activate slower than before. Not to mention, I waited for 35 mins before being seen even with an appointment, stayed at the dealership for 6 hours, finally given a rental, car was suppose to be complete in two days but wasn’t notified until 7 days later then harassed about returning the rental because I work out of town, as if I had stolen it. Ridiculous.

Kelly and Chris were fantastic. Great facility as you wait.

Service Advisor (Ton) was outstanding and kept me informed of progress in a timely manner. Responded appropriately to a question I had on my bill. The service tech provided a video showing the work needing to be done PRIOR to starting it. Video was a great value-add. Final paperwork was more comprehensive than any other dealer Ive been to. Great first experience.

Amazing!!! The service at JLR was awesome!! Honest and fast. I will for sure refer people I know and use them in the future!!! Thanks for an amazing experience..

I initially went in because all of my dashboard warning and error lights were on. After arriving for repairs, I exit the car and it locked me out, and to top it all off, my key fob did not work and my manual key was missing, so I could not open the doors.Not only were they able to get back into the vehicle, but also diagnosed the check engine, and all the other warnings. Then found the issue, recommended the repairs and reset all previously used key fobs, cut new manual keys, and touched it up as to look brand new.Thanks.

Friendly team that was quick to fix my issues and reported to me in a clear way. I like the video explanation of the services performed. The repair and service was fast.

Very nice group over at Morries Land Rover Richfield. Kristine is the best and the place is spotless

A very professional detailed service inspection with great communication every step of the way very clean work environment with very impressive customer service skills I would highly recommend anyone with a jaguar or Land Rover issue to schedule an appointment without hesitation they will be more than satisfied

Was able to have AdBlue added on my schedule, the same day I called. The technician did a very good job. I will return.

Ton Dao the advisor did a great job of getting my Range Rover Sport covered on extended warranty.The mechanic did a great job of repairing my Range Rover Sport but he also said the lifter noise on my vehicle is a known problem..I am unbelievably unhappy with Land Rover as brand, the dealership did a great job. I have had over a over a dozen other new vehicles that I have put over 100,000 miles on and have never had a serious engine problem. I find it extremely hard to believe that Land Rover cannot build a vehicle that can last longer than 65,000 miles without engine issues. I brought my vehicle in at 65,000 miles and had multiple oil leaks, exhaust valves with excessive lash noise, which forced the dealer to replaced 24 valve tappets, supercharger nose cone, timing tensioners, and timing chain guides. It is well known online that between 60,000 and 65,000 oil leaks begin and the valve tappets (according to the mechanic) need to be replaced.I believe the Land Rover brand owes me an apology and a refund on what it cost me to repair my vehicle.The Land Rover manual says to change oil and filter every 16,000 miles. I change my oil every 5,000 miles and oil and filter every 10,000.What is wrong with Land Rovers quality control that they cannot build a engine that can last longer than 65,000 miles without significant repair. I did have a extended warranty that covered about 75% of the job, however I still did end up paying 2486.95 out of pocket. To me this is just insane for a 5 year old car with 65,000 miles.

Prompt, professional, timely service plus informative on questions I had.

Great service! Very helpful and friendly.

Another great experience at Land Rover of Richfield. They scheduled my service quickly with a loaner vehicle available. Fully explained the services recommended with detailed video of my vehicle. Work was completed on time, vehicle washed and ready to roll. If you have been to LR Minneapolis before, please try Richfield - it is a night and day difference 😉 !

Super excited to be a first time customer at Richfield Land Rover. All the staff were great to work with, and really went above and beyond. I asked them to do a health assessment on my 1990 Defender 90 and they did great laying out a projected “fix-it” list including pricing. They also fixed the electric issues and my leaky rear diff. Professional experience from top to bottom.

They have wonderful customer service; and were great to work with! I will definitely be going back to them in the future!

Chris in the service department was wonderful to work with. Clear explanation of service issues. Returned phone calls immediately.I really appreciated the excellent overall service

Chris at Richfield Land Rover in Service Department is the best. Chris is the person that will advocate for you the customer as he did for me with a recent vehicle factory warranty service and repair claim. Thank you Chris!

I called with some questions about a warranty and Sarah was so short and rude on the phone not letting me explain myself. She assumed she knew what my question would be and how to answer it. She was not knowledgable or helpful. She could have told me what she did without being crabby. Ive worked in customer service for over 30 years and due to her attitude, Ill work with another Land Rover Dealership when Im ready to purchase my next car and will not use this location for anything. I had a much more knowledgable response and friendly voice on the other end of the phone when I called Jaguar Land Rover of Minneapolis in Golden Valley and they answered all of my questions thoroughly and gave me some valuable advice.

Absolutely outstanding customer service! From picking up my vehicle and dropping it off for me, taking care of any warranty items, tire rotation and oil change. They were professional, easy to communicate with and did a great job. Thanks again!

I was most impressed by the communication with my service advisor Chris. He sent me a video once my Vehicle was on the hoist and showed me the brake pads, the tire treads, the air filters and the cabin filter! I have never received that from any dealer.

Great service team. Very attentive to any issue and ensure everything is done properly whilst making you feel special. Land Rover have a great team.

Staff is very friendly and professional. They were honest about what actually needed to be done, got my loaner car set up quickly and were very easy to work with. Also, the facility is beautiful!

I truly enjoyed the professional talent that, Scott & Chris displayed And of course IDaliswas again there to provide the outstanding excellence your dealership ship possesses. I surprised the service team and bought 7 great pizzas from poppa John’s. The only thing, was that I requested 1 piece of pizza from each of the 7 different kinds. I only got five of what was left of one kind Chris screwed me over tee hee hee. . Otherwise, it was great 👍 I feel like I’m a member of the family. And I love you all very much.Thank you so much again. Jerry

I was notified of a recall on my 2020 Discovery and was scheduled for an appointment within a day. Chris Cooley was my service advisor and was extremely helpful, courteous and knowledgeable about the recall and my Discovery.

I always have a great experience at Morries land rover, great service and attitudes and the videos that they share on the status of your vehicle is fantastic!

Excellent customer service.

The team at this location was extremely helpful and professional. Very detailed and prompt communication and updates. Second to none service level by all team members I worked with from start to finish.

They got us in same day for an oil change and tire rotation. Saved our road trip.

Great customer service. Loved receiving the customized video!

Helpful, friendly and work done on time.Great service department

Good customer service

Professional service. Great communications provided with details. Staffs very friendly!

Great place very clean very neat, great customer service!

Montey and crew are excellent! Always a great experience!

New dealership with excellent sales team, great customer service and stellar service team. I would highly recommend Land Rover Richfield.

Top notch. We’ve been faithful customers at the Golden Land Rover for a lot of years, & bc they had no competition, they dropped the ball often. Before this opened, we drove to Chicago to buy our last one bc we flat refused to give Golden our business any longer. When you cater to higher end clientele, you need to do the little things, bc frankly we are paying for them; via initial cost, parts, service, insurance, etc. We will be taking both of ours to Richfield from this point forward, no doubt about it. They easliy could have padded the oil change with your vx bolt from your muffler belt is warn 28 mm, time to replace, and they didnt . They actually make a service video showing you what they checked and what to keep an eye on. This place will be putting a serious hurting on Golden. A+.

Excellent service!

I felt very uncomfortable, it was very unpleasant, I usually go to the one in Wayzata and want be coming back to the This dealership again

Monte in service is great, very knowledgeable!Great help!

Great customer service!

Professional, friendly, relaxed and on time, many thanks for the great service !

48,000 mile service

Chris was exceptionally nice.

Dave is simply the best service advisor I’ve ever had dealings with, If you have a problem with your Land Rover call Dave.Thank you again DaveJoshua Flodquist

Attentive to detail and timely