We had a birthday party for my son and it went really well. The kids had fun. Altitude had a personal party host for us and she was very helpful. Anything we needed, she was all over it (unloading the car, setting up, cleaning up and taking stuff out to the car after the party).The only downside was that the tables were really close and there was not a lot of space between them. They communicated this to us in advance so we were aware before we got there.All in all, it was a good time and the party went smoothly.

What a fun place. Enjoyed every bit of it. Great place to get some excercise

Franchisee was condescending and pulled a bait-and-switch on us when we arrived for Toddler Time.The calendar event on their website quite clearly states that ages 3-6 incur a charge of $7.99 and parents can jump for $2. My son is only 2, so it’s a completely fair assumption that he would be admitted for free and then I would pay $2 to jump with him. This is such a fair assumption that it is how the cashiers have previously rung us up without even being asked. When we arrived yesterday, the cashier attempted to charge us for both fees, and when I explained that it didn’t work that way before, she even agreed that my interpretation of the pricing matched her own, but she “got in trouble” with the franchisee for that interpretation and has since been instructed to charge all toddlers the $7.99.I asked to speak to the franchisee, Jo Perry, who explained that parents only jump for $2 with a “paid jumper.” I explained that the website didn’t articulate that, and in response, she condescendingly asked me why I could possibly think that we’d be admitted for only $2 total. I explained that there was precedent for that, and she researched our account, confirming that we had previously been admitted for just $2, but “that was wrong.” I explained that I can understand if the website needed to be updated to be more clear or to reflect a changing policy, but as this had not happened and we had driven down under the assumption that we’d pay the same price as we had before, I would appreciate it if we could be granted an exception for this visit and then we would pay the higher rate in the future. Jo laughed arrogantly and said, “so because it was done wrong in the past, you expect me to do it wrong again?” Considering the precedent that was set by your agents and unclear marketing, yes. It would also simply be a good customer service action to take, considering the confusion that ultimately stemmed from an unclear policy that even your own employees were, by your own admission, misunderstanding.Ultimately, Jo refused to work with us despite my efforts to respectfully stand my ground. Normally, I would have left and deprived her of the revenue altogether, but as a father with a kid who was already in his jump socks and excited to get up on the platform, I did not want to break his heart and reluctantly paid Jo the increased fee, but I set the expectation with her that this will cost us our business in the future. She did not care, stating “we have hundreds of customers, and none of them have ever created this problem.” I’m not quite sure how calmly explaining an unclear policy and employees setting a pricing expectation in the past is “creating a problem,” but as it seems that Jo is not interested in our growing family’s future business and, as she states herself, has “hundreds” of other customers to rely on, I am sure that she will not miss us when we go to a different trampoline park, of which there are several in the Metroplex who assuredly treat their customers with more respect and less disdain.

This place is totally awesome and worth it. I had fun and the kids had a blast. We will definitely back. Also as a mom I appreciate the cleanliness. The restrooms were super clean.

I loved it. Had so much fun with my friend and her kids. Adults can jump too. It felt like being a kid again. Downside is I think the $12 should include the socks, makes no sense to pay $12 per person and additional $2 for socks, and even water is not free. Also, doesnt help to announce the time every 5 minutes. Allow people to enjoy their money, without feeling pushed away.

Great place for some family fun. Prices are really affordable. The kids were super excited to come to this location. They prefer Altitude to the competitors. The staff at the counter was really friendly and helpful. You must sign a waiver to jump. Adults welcomed to jump and participate so it’s a great place to interact with your kids. It’s as good as possible for Covid precautions considering the environment. I recommend.

Me and my son had fun today! I’m surprised it’s not 5 stars because it’s very clean and there are several things to do! I been to several other places but they were not maintained or in a clean environment.

My daughter in law and I took my grandkids here and they had a great time. The employees are great with the kids and there’s lots of space . I highly recommend this place. The prices are very reasonable. They got to spend 2 and a half hours there and they were never bored.

Beautiful and friendly place

Really bad experience I bought a sprite and the tables are made in a way so it’s not flat. I set my sprite down and it instantly falls and now my sprite was all gone and the jumping experience was terrible with kids taking over places and although that’s fine nothing was in an orderly fashion. Overall very bad would recommend another jump place

We had a really disappointing experience today. I took my two little toddlers at 10am for the toddler specific jumping hours, and within 10 min of jumping a HUGE group of 40+ big kids came in for a party. (On a weekday, during the school year? yep). I’m talking like 10 year olds and older. They took up the whole trampoline park and there was nowhere for the little ones to jump without getting injured. I’m grateful Altitude gave me a refund when I asked, but I won’t be returning. Why have toddler specific hours in place if you’re going to just let older kids come in anyways?

Kids loved it! It stinks like feet, but its so much fun

Would not use this location. The manager did not handle my concern as a manger should have. She didn’t even provide her name, I had to ask one of the associates for her name. Her name is Jo and Jo could definitely use some additional management training as a standard greeting should be common sense.

My daughter loves this place. Its an excellent way to wear a batch of kids out.

Great place to take your kids! We took an 8 year old and a 2 and a half year old for the first time and they had a blast.

I used to like going here, it was fun, so I got the monthly VIP membership. What they dont tell you is there is a $50 cancelation fee per person! Dont sign up.

Great venue for a birthday party. Great service for setting up and supporting the party. There is a lot of jumping space.

The kids love it. Great place for them to release energy on a rainy day!

Super crowded, but with Sunday Funday, its expected. I didnt appreciate the attitude of the young cashier- female- whom openly showed her irritation of a guest whom requested cold bottles of water. The young girl snatched the bottles from the guest, put them back into the cooler (due to COVID, not safe) Slammed the cooler door to show her irritation even more, stormed off to the back, returned with two cold bottles of water handed them to the guest. The guest expressed Thank You, but no need for an attitude. The young cashier rolled her eyes and then proceeded to tell the next guests in line about the situation(as if that was necessary). The next guests were young females whom showed no interest in the issue.(Thankfully,). Im just amazed at the attitude, but when you hire young people Im assuming thats too be expected. So sad!!!

Great atmosphere! It wasnt too crowded and was very spacious for everyone to have fun. Will visit again

Omg such a blast. Took grandson and his friends and they all loved it. Good way to burn energy lol.

WE WERE HERE FOR MY GRAND DAUGHTERS BIRTHDAY PARTY N IT WAS AMAZING THE STAFF WAS TOP OF THE LINE WITH THE KIDS N ACCOMODATIONS N GREAT CUSTOMER SERVICE 5 STARS IN MY BOOK

I wish that they had more things to do like obstacle courses,zip lining,and much more. But overall it is an AWESOME place.

99% of the participants are without masks, during a pandemic!! If you want your kids hanging with lots of other kids, playing and breathing hard and sharing covid, flu and germs, it is great. Masks needed in school, but not here! Brilliant plan.

Had a great time. Plenty of space for all to enjoy. My 2 year old loved it.

Very friendly staff, great variety of different jump parks for the kids and adults. The pricing was very fair and it was very clean throughout. Definitely the cleanest bathrooms Ive seen in a jump park in the metroplex so far.

The owner profiled us and asked us for our wristbands which we had in our hands. When I asked why she chose us she said it’s bc she couldn’t see mine, even though two of us had short sleeves. She told us to have grip resistance socks and we assumed it wasn’t a requirement so we didn’t but when she asked us again we were in the process of getting one while she got in our face (during COVID) to check and proceeded to follow us. When I went to go report this to the front desk I was told she was the owner and that they can’t do much but let her know. Mask regulations are not really followed, maybe bc she’s too busy profiling guest. Don’t come here, simple.

This is the only trampoline park we go to! We love the atmosphere and the customer service is always great!! ☺️

My son had a good time

This place is superb. My kids love it. Parents get to jump with kids which is a bonus for us! Its a decent size so if you want to sit it out you can see your kids wherever they are playing and be assured they are safe.

My kids with there they said they had fun

VERY NICE AND CLEAN ENVIRONMENT! THE KIDS HAD A GREAT TIME! GREAT IDEA FOR FAMILY FUN! PLAYED GOOD MUSIC! WE WILL BE BACK AGAIN!

Good and fun place for kids!

Jumping lots of jumping

The workers didn’t really care but it’s only good for 5-9 y/o kids because there isn’t really nothing to do

Like most things that used to be great, this place has fallen. Customer service has really dropped where the basics of taking care of customers is just not a focus. I really hope they provide support with their team members so they can survive this challenging business environment.

My girls and I went here for an hour for a little under $50 with the purchase of socks. They had a lot of fun and would like to go again. The staff friendly for the most part but some customers children pushed my younger daughter causing her to get a little beat up. Not the staffs fault but it made the experience a little less enjoyable.

GREAT PLACE NICE AND CLEAN. VERY ORGANIZED AND KID FRIENDLY. BEST TRAMPOLINE PARK HANDS DOWN. WILL BE COMING BACK AGAIN.

Pretty easy to maintain social distance here on a weeknight. Theres were less than twenty people on trampolines from 5:00-7:00pm.

Great place to get kids energy out. Gets very busy so plan ahead.

Plan on waiting longer than airport security to get checked in.

In general, I really dislike these places, but this place is the best of the bad, I guess. It’s not as loud as the others, not as stinky and hot as the others, and not as crowded as the others, so I guess that’s a positive review? Hahaha I will say that the staff is all teenagers so customer service and assistance isn’t a real priority. I wish they had a little healthier choices in food. But, my kids love every minute they are there, and THEY are the real customers, right? They would give them 5 stars.

I’ve gone to this place on Campbell many times and it’s very friendly and fun.

Great place. Very clean. Gets busy. Highly recommend this place. I left my sons backpack there and didnt know it. They researched just by his first name (very common first name). And called me to let me know I left it. Great staff!

We love this place so much. We always have the best time. So much exercise for adults and wears out the kids!!!! We loved it so much we had our sons birthday here today. IT WAS AMAZING! Lucy was our host and shes awesome! Great customer service, friendly faces, everybody is so helpful, and the party went so smoothly. Everyone that attended loved the park, they said they would definitely return. I have to admit it was a little out of my price range, but it was well worth it! Thank you for such a great birthday party!

Took my two year old during toddler time and she had a blast! The only downfall is you cannot bring your own food or drink in. I mean at least being able to bring your own water bottle would be nice. But we will definitely be back soon❤

Have you ever heard of a kid’s trampoline park charging for water? Because this place does. $1.50 a bottle, water fountains aren’t working.

The place could use better organization.First, there is only a small sign that directs you to filling out the waiver before you can purchase.Second, the staff asks if you need socks at the time of purchase. Well if you have your own socks, it wouldnt be obvious that your socks are not good enough. They require you to have your kids wear their special socks which is fine, because they have loaners, but I didnt appreciate waiting in line twice and my kids getting kicked off the equipment because nobody said we needed their socks in particular. I already paid $40 for 3 kids for only 1 hour and then I had to pay an extra $6 for special socks. Its fine because we will be back, but as a customer I dont like wasting time on a disorganized process.The facility is nice enough. Kind of smelly but its the same as all gymnasiums. My only real complaint is that they should tell you upfront that their socks are required to play and do more to direct new customers.I would give a higher rating if not for the initial process of purchasing play time. Customers need to know upfront what is expected, especially since the facility is extremely noisy and its hard to hear the representatives.

My son absolutely loves this place :) The staff is attentive and the facility is clean. TIP: Go on a Friday evening for Friday Night Friendzy!! Live DJ plays music and there are LED lights that change as you jump on the trampolines. COOL!!

Went here for a bday party with our kids and they loved it. When it’s crowded it can get a little crazy with all the little ones running around, so I’d say during the week is probably better (we went on a Saturday). The staff was really nice, it’s probably as “safe” as one of these parks get, and pricing wasn’t crazy. We’ll be back.

Took my 2 and 5 year old children there today and they had the best time ever. It’s extremely well maintained and clean and the staff was very friendly and helpful. Worth every dime. We will definitely be back very soon.

Owner harassed my wife for trying to watch our son from the sides. Said that she needed grip socks and a wrist band when there were plenty of other folks watching their kids in the same area. Feel free to come here if you want to experience discrimination and harassment first hand. You might get lucky if the owner is there.

This is a wonderful establishment and also a great place to be employed. The atmosphere is so positive and it is pretty challenging to not have a good time at a trampoline park! I would definitely recommend coming here and taking your kids!

Fun place. However, the price they charged me was MORE than the price shown both on the internet and on the electronic price board at the park. When I said something about that, they said they are working on getting them updated (and charged me the higher price). NOT a way to run a business!

The crew is rude.. My boyfriend was sitting in a massage chair and it had finished before he could put more money in it the guy told him that he couldnt sit there if he wasnt paying. He is a 15 year veteran. We will not go back...

Wonderful staff!! Very clean!! Will be going back!

Responsible staff and clean facility. They dont have a bunch of attractions inside it, and thats a good thing. They host birthday parties and large groups well. This is an acceptable and well run establishment.

Perhaps not as flashy looking as some others but lots of trampolines and nothing was zoned off for premium customers (a concept little kids dont understand well, I find). Kids had lots of fun and really tired themselves out, never bored.

I like to play trampoline

It wus the best time of my live

Pretty disappointed with our experience here. We are local in Richardson and like to support Richardson business, but we will not be back to this one. We will stick to Urban air. My son and I were the only ones in the facility and he wanted me to play with him. They asked me to pay 12.95 plus buy their brand of socks to do so (i already had grippy socks on). I was asked to leave the Dodge ball pit. We were the only ones there!!!! Lousy customer service, did not even get a thank you when we were leaving. Go to Urban air, its a bigger, better facility and only costs 4 dollars for a parent jump wristband. Plus they have amazing customer service! ! Its a shame too about altitude, its a nice facility.

This place is a lawsuit waiting to happen, utter chaos and no staff involvement. You have little kids at the foam pit jumping in front of older kids. You have toddlers aimlessly wandering around with no guidance. You have teen staff huddled in a corner chatting the whole time and not at all watching for safety issues. It didnt used to be like this, but when you hire teens that obviously dont care alongside parents that cant look up from their phones. We wont be back. There is no one enforcing safety at all. Im surprised no one has left with a serious injury. There needs to be an area for little ones, an area for older kids and staff to reenforce safety at all aspects of the location.

Kids have fun but its terrible for adults. Told my pregnant wife she couldnt bring in outside food to the rows of picnic tables. This was on a quiet Thursday night with no crowds. They dont even sell food, just drinks.

The place is a good size and has a lot activities like a basketball hoop, dodge ball, jousting and other stuff. On saturdays they have teen night or something so like its $17 and you get 3 hours and at 9:00 theyll call your wristband color and you can get pizza.

Very nice place for the kids. Clean and organized. We like it.

Best place ever! I bring my kids here all the time. We all love it! 2 Thumbs up

This place is a blast, if you like to bounce around on trampolines. People are very friendly who work there, too. Gets a little crazy when it’s busy, though.

Cleaner than Urban Air and way more than Jumpsreet. You have to pay for the special jump socks but once you see the cleanliness, and realize that they can help your kids stay upright, you wont mind. Worth the $2.Layout is far better...you can really see all your kids fairly easily. Its big but not insanely so, like Urban Air. At UA its super easy to lose a kid. Makes me nervous. Here, my seven and two year old can jump together and employees are really watching the kids, so not worried about my two year old getting mowed down. We went on a Sat at 3 pm and it really wasnt bad at all. Lots of kids, but thats part of the fun for them. Will go back, and this is now our go-to jump place!

Its great fun & exercise for kids and adults - its a good place to celebrate your kids birthday party - Me and my kids spent a very good time at trampoline park

Had my daughters birthday party here and she had a blast, the staff was very nice and attentive. Would definitely recommend this place for a childs party, my daughter is 6.

Nice trampoline park but way over priced! They make you buy slip proof socks! Probably will stick with Urban Air for future playtime and parties. Oh and they need to add seating for adults by the trampolines.

Super clean and nice. I like this trampoline park over others because they allow kids of all ages on all trampolines.Fun for adults too :)

This is a wonderful place and lots of fun for me, my mother, and my two small daughters (3 and 2). I only have two complaints: 1) Their food policy. They say no outside food and drinks, but all they sell is junk food. What if Id rather not feed my kids junk food? My other complaint (and this is minimal) is that the rules are not always enforced. My two little ones were knocked over by rambunctious older kids a couple of times. Other than that, this is a great place! It is clean, friendly, and tons of fun!

If you want to make money out of kids, then serve better!! If I can give no star to you here, I will!!!

Amazing place! The lady in the front was very helpful in explaining the prices and packages. Ya can find me here often!💃🏽

My kids and I were in town for the weekend and Begged to come to this Jump park because they saw it right outside of the Doubletree Hotel room window. We came over at about 2:45 in the afternoon and paid 32.00 for my my 2 kids to jump for an hour. The adults sat down at a table to wait for the boys to finished. About 5 minutes into the 1 hour we were approached by a teen who told us we “Had to move, not asked”, because the space is reserved for a party. When we sat down there was not a reserved sign on the table. We told them that we had no intention of moving, as the table was not reserved. A second old lady approached us and again told us we needs to move for a party, again, I told them that the table was not reserved and there was nowhere else to sit. She proceeded to tell me that because I would not move, that we are not nice people. We asked for the manager to come over, boy was that an upgrade time the previous person! She and I exchanged words and as we were talking one of her staff “the owner was the manager”, shoved our table down with myself and my mom sitting there. At that point I had enough, i because extremely vocal and loud at the disrespectful nature of all of the staff in the park. She, the manger, first threatened to call the cops because I didn’t bow down and do as told. I said, don’t threaten if you are calling them, do it! She did and I was forced to make a choice, accept the HORRIBLE customer service or leave. Cops had no desire to listen to the customer who at this point was irate? So I had to leave the rest of my family inside and go outside for the remainder of the time my boys were jumping! #HORRIBLECUSTOMERSERVICE #altituderichardson #disorganized #disrespectful #enteratyourownrisk

Well managed. Kids always have a blast. The staff is awesome!

The people are so nice my child loves it. It is good for birthday parties I love trampoline park ❤️❤️😆😆😆

My kids love this place, very spacious cool games and affordable price.

You need to to watch all the deals that they have because they offer you deals that arefor three hours supposed to be $17 for each kid however when you offer this deal at 6 oclock and theyre about to close at eight they still owe you want an hour which that Ill refund you the money 😡😡

Love it! I take my nephew here all the time!

Really cool place, the price with socks for my son and I was 27.00 dollars.

They are closed even though recording says open

We had a great time with our grandchildren here & it was reasonably priced with additional discounts on line.

Horrible managers (some). Dont work there! No training and very rude. I got cussed out. Nice trampolines though.

Today was our first day. I always want to patronize Richardson business, but I wont go back to this one. I didnt like that the release required my name, drivers license number, and my birth date. I wasnt even jumping. Another mother suggested putting in any numbers. It didnt work for me. I also didnt like being required to give my grand childrens name and birth date. We are all too compromising with our personal data. There was no help offered by the staff.

Always here. Would love it bettee if food was served as well for convenience purposes

Spring pad area, bouce walls, basketball hoops. 3 foam pits (1 with gladiator style balance beam), 2 dodgeball areas. Plenty of tables for party/eating. Playtime goes by 30min increments. (So if you want a hour, dont be there at 2:45, be there at 2:30) Sessions end according to your childs wristband color. I had a good experience and will be returning soon.

My son loves it. More kids to play together then any other similar place

The place was terribleThey had amazing trampolines but bad people working there the manger was extremely nice but her employees were awful one had a lot of sass and said that run and we were skipping and she said that we Warner aloud to. And we Warent aloud to play tag while skipping

Great staff and its a great place for the kids they love it!! Love how clean and new it is

No one was wearing mask.

Nice to get out!

Trampoline Park are two words.

Great staff, clean facility. Its a good place for playdate.

My son loves it and its good exercise

Friendly helpful staff. Fun place for kids

Good place for kids to run around. Thought it was pricey, $13 for 1 hr.

Went here on 5/29...After looking at several places with bad reviews I found this place, kids and myself had a good time, AC temp good, nice staff, A bit of confusion on payment on both me and the cashier girl...no biggy though will be coming back ...those other places fail to realize that bad reviews will cost them.

We had a frustrating visit when they first opened, but no issues since. The equipment is in good shape and the kids love it.