I explained what was going on and I was putting liquid soap in the detergent spot and after 4 years the drain got plugged on the washer with liquid soap turned into a thick mass and wouldnt drain he cleaned that out and works beautiful. The first guy replaced the pump and didnt check the clean out that usually gets coins or socks stuck in it. Make sure they check the clean out if the door lock flashes. Would have probably got fixed the first time.

Horrible service. Ice maker wasnt working. He didnt attempt to problem solve the issue. Just looked on line and said the refrigerator was too old. I had to ask him to look at the water line and coils under the fridg. He just looked at the back panel (which my husband had vacuumed the day before) and said it looked clean. He refused to take the back panel off to look inside. I had great service for another appliance last year and was very satisified. This repair was very disappointing. Not using Sears again.

Great at-home service for our riding mower. Convenient and quality job.

SEARS needs to shut down, their home warranty and service support is the worst display of customer service I have ever seen. Failed to order the right parts, when they did they are backordered with no delivery timeline, finally arrive in duplicate, 7 more weeks to get a technician, who installs parts, charges me and leaves FRIDGE Still not working at all. No follow up, two day to get another appointment, which Im waiting for another two weeks. No fridge for 3 months..... help!

They performed warranty service for our LG refrigerator. They were very professional, analyzed the situation, and installed 5 parts without a hitch. Since it was under warranty, there was no cost to us.

It’s not worth it. You wait all day for the repair person come to your home and he looked at the oven for 2 second and confirmed that yes your oven is broken and charges you almost $170 and tell you to replace the part which would cost more than the range/oven itself when buy brand new.I feel like it was a scam.

On 11/4/20 Sears FINALLY provided service!I purchased from Sears a furnace for my home along with a pre-paid seven-year master protection agreement.The annual inspection was performed for the first two years of the agreement and now I cannot get the time of day from Sears.Since August 1, 2020 I have made at least twenty phone calls to the warranty department trying to schedule the annual inspection. Each phone call entails an hour or more wait time. When I finally get an agent, each one has promised someone would call me back to schedule the annual maintenance. It is now October 23, 2020 and no one has ever called back.In September 2020, I filed complaints with the Washington State Attorney General office and the Better Business Bureau. To date, Sears has ignored inquiries sent by both entities.

Marty was professional, knowledgeable and friendly.

The technician was very knowledgeable and helped us decide whether to fix our range or get a new one. He did a very professional job for us.

Service provider was knowledgeable, prompt, and very thorough.

This has been the worst experience i have ever had with sears repair. They came out and said i needed a bunch of new parts, which they ordered. They were supposed to come back four different times but have yet to do so. They cancel always one day before saying oh the parts are on back order and we cannot come what a bunch of bs. Washer still not fixed. They offered replacement but never followed up. blah blah blah these guys suck all.

My riding mower quit running, I had a suspicion that the fuel pump was bad, your technician showed up on time. He immediately started his work and had the mower running in top shape, he offered to clean and grease and check over the mower and when he was done he sold me a sears whole home warranty. I am very happy with the work that was performed and very happy with my working mower, Sears has always been there since I was a small kid and I am glad they are still here.Thank you very much.Joe Loo

Merhad was our repairman. He was very professional, explained clearly what he was going to do and how, explanation of price was easy to understand. The problem was fixed. I will use this repair service again.

After being rescheduled 4 times by Sears since September 18th (with no reason given), a technician finally arrived to work on my fridge Oct 20th (over a month since it was supposed to have been repaired the first time). I also had the repair parts in my basement for over 30 days collecting dust while I waiting.Unfortunately, after 9 hours of trying to install my compressor, the (very polite and friendly) technician left my home but failed to repair my fridge. Additionally, the technician failed to use a protective mat to move my fridge so it gouged my linoleum forcing me to file a claim with Sears for more repairs to my floor (see picture).Despite the maintenance and the long day (which I was grateful anyone showed up at this point) the unit unsuccessfully showed any cooling after 24 hours. I called Sears back to reschedule a follow up to find out why the repair wasnt working.A second repair attempt happened Oct 22, this time with a Senior technician on hand to assist the apprentice whod attempted to repair my fridge the first time. After finding all the discrepancies the technician had mis-performed the first time (proving that their repair team is sorely understaffed and undertrained), the refrigerator finally showed signs of cooling, and my home was left again. Unfortunately it was discovered that the technician had also damaged the fan cowling on his previous visit on the 20th and a replacement back panel was ordered (at no cost) to fix the second damaged item.After just 2 days of finally being cold, my refrigerator is not cooling yet again, despite the unit attempting to run overtime. Im now on my third request to have a technician come to repair the same problem on my fridge, my 7th appointment with Sears in 1 and a half months and still have a floor damage claim that Sears has yet to call me back about.The care of customers has been nothing short of appalling. I have to find earlier appointments online because nobody who claims theyll inform me if something sooner becomes available ever calls. I have never gotten an apology from a manager, supervisor or Sears escalation department for the run around or the missed appointments (despite the promise of a call).Im at least pleased that appointments are starting to be kept, though the value of them seems moot given the fact that repairs appear only cosmetic in nature and things only get more damaged and remain unfixed with each visit I receive.As this is the second 1 star review Ive given Sears for this instance, Id be surprised if they ever send me an email asking for my opinion on how things went. Im grateful for the opportunity though to ward off other customers from Sears as their lack luster performance is a clear warning not to get service through them.

Fast service, pleasant experience both over the phone and in person. Had my appliance delivered on next day.

Did a good job and works great

The maintenance technician that came and worked on our freezer was outstanding. He found the issue quickly and worked diligently to resolve it. I had asked for a technician to come out earlier to fix the issue we had and he barely spent any time on it and said thats the way the freezer works yet the freezer wasnt keeping its temperature and we were losing food! So, if I could give more than 5 stars to our technician on July 8th I would and I would definitely inquire as to what skills the previous technician has as he did not seem capable of even troubleshooting the issue.

The service rep could not locate the model number of the oven so he called his service consultant that (as rep. said) has been in the business for 20 yrs. and inform him that the model number would not be on the back of the oven. I paid the service fee with no results. I looked at the service manual only find that the model number is on the back of the oven. I did reschedule the service and will not be charge a service fee. The service rep and service consultant need to know their appliances better. I will rate them on the next service.

We hired Sears Appliance Repair for a washing machine repair. The service person showed up 30 minutes late with no mask on and walked in to my home. He did a good job fixing the washing machine then walked out of the laundry room and began saying COVID-19 is just like the flu (Im sure he was thinking a different word shared by the President). Both my spouse and I work in the healthcare field and that is a ridiculous statement. A service person should come in wearing appropriate PPE, do the job, and leave. I dont need to hear incorrect information about a pandemic from a person not caring enough to wear a mask on the job as required by the State of Washington.

The first diagnostic visit was pleasant and efficient. The technician ordered a replacement part and scheduled a follow-up appointment. The replacement part is supposedly shipped directly to the customer, but it did not arrive prior to the follow-up appointment. We called, they checked status, the part was supposedly in a warehouse but not shipped, so they said call back in 1 week if it did not arrive. It did not arrive, we called back, they were confused. We advised them to cancel the part and follow-up appointment. We contacted a local repair shop who got the part themselves and had our range fixed within a few days. The Sears part arrived on our door 1 month after the competition had our repair complete. Would not recommend using them.UPDATE:Sears began sending us bills for the unused part and threatening to turn us over to collections. I had 4 phone calls over which time I returned the part, but then they said they could not fix the billing issue over the phone. I was advised to send a written letter to a special department that fixed billing issues. Luckily the response from owner below included a contact email, and they were able to fix my billing issue via email, collections was not involved. When you call for support, they are polite, but they are not able to actually support you, they are polite helpless people who waste your time. Only the person watching the online reviews has the ability to correct issues without written letters (thank you BTW).

5 star service by Troy the service rep!He was fast and friendly. Troy even saved us money on our repair and future appliance repairs with a reasonably priced appliance home warranty.It covers all my kitchen appliances and clothes washer and dryer appliances, even all those that are not Sears products.Ask about how to save on your appliance repair with any coupons they may have or the home appliance warranty program.I am very pleased with their service at Sears!

There was nothing for the serviceman to fix except to tell us we needed to buy a new icemaker. He was extremely nice, although running late. Poor guy had two more stops after our stop and that was after 6 p.m.! So I would say that Sears needs to hire more technicians.

I feel I was misled when I made the appointment for service on my Kenmore refrigerator. I was told that I would be charged $129 for the diagnostic repair, but if I went forward with this repair, that this would be applied to the total cost. Interesting wording...I should have been more suspicious. Well, I was completely shocked when I was charged almost $400 for a thermostat replacement (after looking it up I found this part only costs ~$30, yet the repair person charged me $130 for the part, $260 in labor (diagnostic fee plus $132 in additional labor and tax). This job took ~30 minutes from the 2 second diagnostic check to getting the refrigerator humming along again. I felt I HAD to move forward with the repair, as I couldnt afford to take another day off work, but WOW. I will never use Sears again. $500/hour for labor is just OUTRAGEOUS. And charging 4x the cost on parts? I think that is completely unacceptable!! Im considering a career change...clearly someone is making bank at Sears. They certainly arent putting it back into their stores though...what a disappointment after years of being a loyal Sears customer. I will be heading to the local Appliance store in the future.

Very good. Repairmen were fast and pleasant.

Getting ready for summer, we scheduled an annual maintenance call on our Kenmore Outdoor Grill. Wed ordered and received parts needed for the service call. When the service tech arrived, we were less than satisfied. English was not his first language so communication was difficult. He didnt introduce himself or even provide a business card. His records were not up to date, he thought he was here to work on an old BBQ wed replaced in 2007. And he wasnt aware this BBQ was covered under our Sears service contract.He wasnt sure where certain parts went within the grill. Fortunately, we had the owners manual available so he could study the drawings and place parts where appropriate. He didnt have all the tools he needed to do the service. He needed drill bits, claiming hed left them at his last call. We provided drill bits for him to do the work. He finally got it done, the grill is now working just fine.We didnt get any paperwork once he was done, nor did he have us sign anything to prove hed even been here, not even electronically. Sure miss the old days when service techs were actually employed by Sears and knew what they were doing.

Technician came out on time and did an excellent job fixing our ice maker in the freezer. He needed to replace a lot of parts/boards and had everything needed on his truck!! Thank you for top notch service and having everything on the truck so this could be fixed in one visit. I also really appreciate that they had Saturday appointments available and the technician was very knowledgeable and could communicate well. Thank You.

If I could rate Sears repair technicians any lower I would. Talk about a scam.My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 years old. Wait, it gets better.... Then he pulls out the refrigerator and after several minutes, tells her she needs an additional service of over $400 for parts and labor. Being elderly and not able to afford that for an ice maker, she declined the repair and just turned off the water supply. The service call cost well over $100 and that was about all she could afford at that time. Several days later I visited her and she explained what had happened. I pulled out the refrigerator to find one of the fittings had come loose and it literally took me 5 seconds to repair. It has been working great since then and when I called sears to talk to a supervisor, I was put on hold for over 30 minutes each time and then hung up on. We both have been big supporters of Sears for many, many years but after this experience, we WILL take our business elsewhere. Sears, you have FAILED.

Eric was relentless in finding the broken part in our furnace. Heading into our hot summer here, he got the part, got it installed to keep our doggies cool... us too. Really appreciated his dedication, professionalism and kind attitude. We trust him and Sears for hiring him.

My last two repair visits were wonderful!! Bill was the best! Im sad that Ive lost him now to appliance repair. Love my contracts with Sears. So worthwhile.

Good collection of repair/maintenance workers arrived on schedule to check our appliances - two refrigerators, compactor, and microwave/convection oven. We had three specialists here at the same time.All were articulate, knowledgeable, and customer-savvy. We appreciated their care and attention.Were still waiting for the treadmill specialist (five days later) - machine is working, just due a look-see.Thankfully, all appliances are in good working order, despite their aging.We added another appliance to coverage as well - a gas range.Remember that any appliance can be added up to its 10th birthday.

2 repairmen knew what the problem was from my contact with the call center. They had the parts with them and fixed it quickly. Great work, thanks!

I recently used Sears Appliance Repair for my ice machine. My rep showed up on time, thoroughly explained what he was doing or going to do, and how to upkeep my fridge/freezer in the future. He was amazing! I will definite use again in the future!

Horrible customer service! We scheduled an appointment 2 weeks out to have our dishwasher repaired. It was a simple fix. I chose a repair window that worked for us during our business hours. 1-5pm. at 4:58pm we had not heard from the technician and he had not arrived so I called their 800 number. I was told the technician was running very late and still had 1 appointment before he would arrive to our office. Since we close at 5pm and I had chosen this appointment based on our business hours. I stated that would not work for us and we would like to have him come out tomorrow morning. I was told the next appointment was 2 weeks out and I would have to take that appointment. I was very frustrated and asked why we, the paying customer, were being penalized for lack of communication and the technician not being on time. I requested a sooner appointment and was told nope, only the 2 week out appointment would be available.I asked to speak to a manager. I was put on hold for over 5 minutes, finally Joe the manager got on the phone and informed me that the only appointment was 2 weeks out and i could take it or leave it. I asked why i was being penalized. We had waited for the technician for 4 hours without any communication and now because he is running late we had to wait 2 weeks to get another appointment. He repeated that the next appointment was 2 weeks out and i could keep it or cancel.I told him that his customer service was horrible and I would cancel my appointment and never book through them again (in the past we have used them 1-2 times a year throughout our 10 offices, 3 states). This had not been the first bad experience but it will be our last!If i could give 0 stars I would! Sears has lost all of my business! No wonder they are going out of business!

The repair itself was fine. The last (of three) technician was knowledgeable and worked very quickly. However, the scheduling was horrible - 6 scheduled visits, 2 of which no one showed up for. One was scheduled for us without consulting us and we couldnt be there. Each scheduled visit that we agreed to required an adult taking a day off work to wait for a technician - who may not show up. I would not recommend Sears due to the scheduling.

On time - the earliest possible time! - professional and through. Quick diagnosis, quick repair, all while keeping up a lively conversation which should keep us from messing up the appliance again. All told, this was one of the best experience weve had with repair, and I enthusiastically encourage anyone to engage these people.

Ron, the technician, was fantastic! He showed up within the window we were told and even called us when he was 45 minutes from arriving. This was his second visit after the part was not readily available on his first part. At that visit he went the extra mile to try locating it among other nearby technicians, to no avail. He then ordered it and the part arrived at our door a few days before the next scheduled visit.We really appreciated his efforts and he is a really nice person!

Easy to schedule. Technician was on time and well prepared. Was able to give diagnosis and provide price quote within 30 mins. He was prompt and efficient. Very happy with the service!

We have used Sears Appliance repair for years and have never had a bad experience. The service agent is always prompt, polite, and does a thorough job. This last visit to do a routine servicing of our dishwasher was particularly positive as the representative had many years of experience and taught us several things we didnt know (despite owning dishwashers for, well, forever.)

Call in - wait 10 days for scheduled appointment.Tech visit 1 - diagnose problem and order part. - wait two weeks for next visit.Tech visit 2 - install part (which had a crack on it) and discover it was not functional. Tech ordered new parts, and advised we wait until they arrive before scheduling next visit. Waited 2 weeks for the parts then 1 week for the tech visit.Tech visit 3 - repaired dishwasher - worked for 1 week and then would not fill with water. Called for another repair and it took another week to get someone out. Still waiting for them.We have not had a working dishwasher for most of the last 2 months.

There were several parts to this service, some of which was truly awful. First, when I made the first service appointment, I told the service people to call my cell phone 30 minutes before they would arrive so that I could get to the building on time to greet them. They never did; instead, they called the number of the tenant who lived in the unit. As soon as I heard they had called, I rushed to the building, only to find that the service technician had come and gone, probably 15 minutes from the time they called my tenant. I was so annoyed. I then called the SEARS to reschedule and they couldnt do it until the next week. I went to the building to wait for them during the four hour window that they gave me only to have the service technician call at the very end of the four hour window to tell me that he had run late and couldnt make it. So we had to schedule for a THIRD visit and it was between 8am - 12pm on a Tuesday morning. Again, I went to the service address at 8am to wait for them, only to have them call me late in the morning to say that the appointment would be closer to 1:30pm. I cant you how much time I wasted waiting for service technicians. A few of the people taking appointments at the SEARS service desk were courteous and helpful, but others were just plain rude. I was without a washer/dryer that was under an extended service warranty for almost three weeks. Horrible, horrible experience. Once the service technicians finally arrived on the THIRD scheduled appointment, they did fix the broken washer/dryer, so that part is fine. Getting to the third appointment was a nightmare. I dont know that I will ever buy an appliance from SEARS again.

The technician arrived at the time he said he would, and quickly performed all the diagnostics. He repaired 2 faults; a sensor and a ice maker control unit. Very fast and efficient, and friendly, even explaining what he found/replaired. The refrigerator works perfectly now.

The technician said there is no heating element in the dishwasher and therefore he could not fix the problem. WHAT!!!!It never had the problem before and he did not fix anything. Problem still persists

The worst service ever. My appointment was between 1pm and 5pm. At 2:20 I received a text saying the tech was on his way. 2 hours later they rescheduled for 3 days later. When I called customer service they said sorry. I asked to speak to a supervisor and was told no one was available. This company has no respect for peoples time... Stay away

Sears service response was timely to our need. The technician arrived on time, efficiently completed his analysis and applied a solution. We were very satisfied.We would recommend the Sears Home Service program.

The technicans were (2) were the best i have ever used. They quickly corrected my refrigerator drawer problem and also provided handy tips on cleaning my dishwasher/washing machine and getting baked on grease off of my oven door. They also went over some better utilization of my options on my refrigerator that i wasnt using. Based upon that, they presented a warranty plan for all my appliances 8 in total which was a much better plan than the one i had for just my refrigerator/dishwasher which we purchased. Very professional and so helpful. D. Abdallah

The technician was excellent.

Damaged my carpet and waste of time:Repair of Sole E95 Elliptical Machine1. Sears customer service doesnt have our product registered in their database. They wont set up an appointment until they know the purchase date, so they can determine if its a warranty vs. non-warranty repair. It doesnt matter that I have the original manual and serial numbers I have to find the receipt for an elliptical machine purchased 5+yrs ago.2. Sears doesnt know what their commitments are. Our manual & paperwork provides a 5yr warranty, serviced by Sears. However, you have to argue with the customer service rep, because she says Sears only has 90-day warranties. Ultimately, you just have to agree to pay for the minimum service charge to get somebody to come out.3. The technician, who is from an outsourced company (not Sears), that arrives, is pleasant, but not well-trained in how to work and manage himself in the house. He brings the equivalent of a small towel to use as a work space, but puts his dirty tool bag, and misc. parts on new carpet (installed 3 weeks prior). Since the elliptical machine has moving parts, it has grease/lube. These parts are now exposed with no consideration to where they are placed. While we have a protective pad underneath the elliptical, he eventually does get grease on new carpet, and in multiple spots as he is oblivious to his work space and now has grease on his knees to spread around too.I point out the obvious grease; which he then uses window cleaner to clean it up, but rubs back and forth, instead of blotting it, so now just smearing it around until is blends in with the carpet. I point out this is insufficient, but also my concern that stain will attract dirt and simply come back. I ask him to provide me a written record so that if there is a problem in the future, Sears is on the hook to clean/replace the carpet. At first, he says he cant do this, but then eventually calls his manager, after I tell him I wont sign off on his paperwork. With me standing right there, I listen and hear his manager explain to him how to best extract himself from the situation, with little regard to ensuring that I, the customer, am confident they will be take care of any damages. I ask to speak to the manager directly, or at least put the call on speaker so we are all clear on the issue, to which the tech refuses and tells me he is explicitly instructed to not let me on the call. He finally agrees to make notes in the Sears customer service database that he has damaged the carpet and emails me a screen shot (all from the smart phone he says cant do these things not 5min earlier). Keep in mind this isnt a irate or irrational conversation, but calm and reasonable.He cant give me a 100% certain answer to the problem, but suggests a new part. When I tell him it doesnt make sense to do that (which he agrees), he doesnt put the machine totally back together after disconnecting lots of wires, brackets, etc., rather, he simply puts back the cover plates and calls it good. While I doubt his diagnosis is wrong, he has left me with a much bigger mess if I wanted to get an 2nd opinion, as somebody new will first have to assess where all the wiring goes before they do any diagnosis.When is he done, he doesnt carefully pick up the small towel he is using to ensure nothing dirty falls out of it, rather, he shakes it off right over the machine and carpet; this defeats the purpose of even using it.I would give this zero stars, but they survey tool wont let me- have to choose at least one star.

The first repair man they sent out named Isaac was not very competent and had a hard time managing on his own. He used a lot of volgarity and complained about stacking units in general. The second crew who came to install the part was amazing and one guy Dominique did it all by himself with ease and smiled the whole time. So your service really depends on who comes to your house. Sadly I had both experiences, one great and one not so great.

Very good. Appliances were checked out and all my questions were answered.Arrival if technician was as scheduled, service was completed professionally with great skill.. Very happy with the service of this technician.

The repairman was courteous and knowledgeable. He came to fix my dryer but also gave me tips on how to keep my dishwasher running effectively. Great service.

The people are nice I guess. But they dont actually care about fixing anything in a timely manner. I go a month without a fridge and they snailmail my compressor and when it was going to be 3 hours late from the time that work was scheduled for, they said they couldnt come back for 17 days. Just never go to sears.

I was pleased with the repairs to my riding lawn mower. The only downside was that I could only schedule and appointment three weeks out. So my grass was pretty tall by the time I got to cut it.

It was excellent. My repairman was cheerful and courteous, and toward the end, after he had fixed the immediate problem, he asked me to try my lawn mower out. It turned on, but it wouldnt move. It turned out a belt was loose. Even though it was late, he stayed and fixed the belt. Please know that he did an excellent job. You should do what it takes to keep him.

After spending over an hour on the phone Sears was finally able to verify my warranty (that I purchased at the same time as my appliance and had all of my receipts). Finally scheduled a repair for the following day between 1 and 5. Got a phone call at 11:45 that the repairman was there. Thankfully my roommate was home and able to let him in. The repair was quick and easy, however the scheduling and customer service I received was awful.

This is the first time in my life that I have given anyone under 3 stars! I am very unhappy with the way things were handled. My husband and I decided to go with Sears when we purchased our washing machine, dryer and dish washer because of the reputation Sears had with customer service. All 3 appliances were purchased in 2007. After many issues the dryer was replaced in 2010. However, the dishwasher is nothing but a nightmare. It gave us many problems. At one point Sears decided to rebuild the inside of my dishwasher instead of replacing it for me at that time, which would of been cheaper to replace it. The amount of money that Sears spent to rebuild it in my opinion was not a very smart move. It has given us issues countless times. Yesterday, was the 4th time Sears was at the house! The first 2 times, parts were replaced. The 3rd time, lime build-up was removed and yesterday the digital diagnostic test that was performed showed the rinsing cycle was set at 1. Gary set it to 4. Hope this works! I feel at this point, Sears should of replaced the dishwasher and maintained a happy customer.Thank you,Antoinette

Always impressed when the service person is not only extremely competent and friendly but willing to answer your questions on how to better care for your appliance. Ive bought all my appliances and yard machines at Sears. And will continue to do so.

It took 12 appointments over a 2 month period to finally get my ice maker fixed! It also took 2 new ice makers. The actual technicians who showed up were fine. But Sears service is horrible!! I had 4 appointments where no one showed up. And I had 1 where Sears canceled them due to overbooking (after Id waited 4 hours) and one that was canceled three days ahead because the person assigned wasnt able to come in. I would not recommend Sears service!!!

Nothing was fixed. In fact, the stove repairman called an hour into the appointment to say he knows nothing about the brand of stove we have and couldnt help us. The fridge (both of them) are still unfixed, and if he would have fixed them, it would have taken a second appointment, which he indicated would have resulted in a second fee. What a great $200 spent (and that was with a discount).

Service was timely, thorough, efficient and courteous. a little on the pricey side but would call again if needed. thank you

Our repair person was timely and creative in solving our problem with our grill. He called and talked through the problem with me before he came so we would be on the same page. The problem was not an easy fix and he found a work around. We are really happy with the result. Thank you!

The evaporator began leaking 2 weeks after the expiration of the warranty period. It took 3 days for a repair person to come and diagnose the problem, and another 10 days for the parts and repair. The parts were light, and in these days of 2 day Amazon deliveries, it seems unacceptable to be without a refrigerator for two weeks!I was very satisfied with the work of the repair technician, other than his being assigned additional stops that delayed him 4 hours after our agreed appointment time.This experience will weigh negatively in our decision to purchase another Sears appliance.

We purchased this top of the line dryer from Sears years ago. We have always had trouble out of it. Sears repair men have visited it several times and said it was fine, nothing wrong with it but it would never dry a load of clothes to completion. We would have to turn the dryer back on many times to get a load of clothes dry. We finally stopped using it and took our clothes over to our other home to wash and dry.I decided to take one more try at this expensive dryer. I called the Sears repair man out again for the same dryer. He charged us $400.00 to come and order a new circuit board. When the part arrived, he came back out and said he could not repair it, took the part with him and our $400.00!

Very disappointing. Your service manual does not point out a small reset button on the control panel. The Manual says, after pushing the desired buttons, if the red light remains on, call a service rep.$57 for the visit and then a charge of $50 to instruct the homeowner how to push the reset button. Poor, very poor. All of this could have been handled by a competent rep.. on the phone. I am UNHAPPY.

The technician came in, removed the top shelf of our dishwasher and repaired it with ease. We totally appreciated his expertise and professionalism. I must say that there was some aggravation involved in the process of reporting the problem to getting the dishwasher repaired. Although each person I spoke to at 800-4-MY-HOME was courteous, there seems to be little connection with the on-the-phone service and the technician. I received the broken part with instruction to do it myself. I had to call up again when I received the part and complex instructions explaining that I dont have the skill set to fix my dishwasher. I was then put on the schedule to have a repair person come but there was no way for customer service to determine where I was in the schedule.

When I signed up for a contract with Sears, I had clearly outlined the brand name of my stove range - Fisherpaykel. It took them more than 10 days to come for the service. When the technician arrived, he says that they cannot service this brand. What F!@#. do you not see the brand name of the product you are going to service before you come for the service appointment? Why would any sane organization run service support of not informing the technicians what product they are going to fix? and if that info was available on their service request / contract they should have reached out to the main office before knocking the door of the customer.

Easy to set up appointment. Did not have to wait very many days to get a time/day that worked for me. Service technicians were knowledgeable and efficient and courteous.

Annual maintenance on our Freezer and refrigerator and everything was just fine.

Both home visits were very thorough, efficient and professionally done. Recd the exact diagnosis and repair as requested. Many thanks!

Tech was on-time and efficiency found the problem. Also, he had the proper parts in his truck and installed those quickly. About an hour from start to finish. Thx!

The service repairman was very knowledgeable, efficient and fast. Very happy with the work he performed

Fixing low water-dispenser pressure required three visits: the first time, he didnt believe that we had just replaced the filter and ordered a $80 part we didnt need. The second time he actually checked the valves and realized he didnt have the part he needed - and he didnt know that our Kenmore refrigerator had two valves. The third visit finally fixed the issue.

Worst company ever. They came to fix my washing machine. The guy was here for 2 hours and said he fixed it. I paid him and he left. I ran a load and the not only did the same problem happen, but it was worse. I called back and they said all technicians were busy and it would be a few days. There is water everywhere from their repair and they wont come for a few days? Unbelievable

Even though it was late and he had a long day He was very nice and fixed my washer. Great attitude and ability

Dishwasher repair. The repair person was on time, polite/friendly, and seemed knowledgeable. He even clued me in that Kitchenaid had changed their roller design and that I could buy the new version that wouldnt break every six months. However: 1) It took over a week to setup the appointment (whats the point of a service agreement if you have to wait a week for service), and 2) I told the repairman exactly what I thought was wrong with the machine (worn impeller coupling). He disagreed and just replaced the food chopper. Now a week after the repair the dishwasher is broken again, exactly the same as before, and I have to wait another week for someone to come back out.

The service was timely and thorough. The agent was polite and knowledeable. Fortunately I needed no repairs to my 6 year old top end dishwasher.

The repairman came in and only did what my husband and son did which was reset the breaker in the garage. He didnt even wait to see if it fixed the problem. He never pulled out the fridge to check anything on the back. Had to get another repairman in 2 days later that actually took the time to investigate the problem. Im unhappy we have been without a fridge since the 8th of August and wont have it until the 31st of August

It was a home service on Monday, December 16, 2019, by John. He was efficient, professional, and friendly. Thanks.

The 1st repair man on 3/10/16 diagnosed the problem and said a new motor was needed. The part was shipped to us. Then the second repair man who came to install it on 3/21 said it was just a faulty wire, replaced the wire, and took the motor back with him. We tried to run a load of laundry and it doesnt work still. I called immediately to see if he could come back with the part and fix the machine that day, but the booking department would not allow it. We are now scheduled for another guy to come on this Friday 3/25, which was the soonest possible time, however, I fear that the needed part that was ordered then taken back will not get to the right technician and we will have to start the entire month long process over again...the closest coin laundry business is over 30 minutes from our home so this is an incredibly inconvenient time for us.

Never got through. What a waste of time and money. Bought their extended warranty and cant even use it.

The repair technician arrived promptly and quickly installed the replacement part to repair my refrigerator. He was professional and personable.

The service tech was very knowledgeable, offered some good advice, and went out of his way to be thorough. I was very pleased,

Repair guy showed up on time, right when he said he would. He came in and listened to my explanation of the problem. He went to work on it and discovered the cause right away. It took him a bit to get the machine apart and fix it, maybe 30 minutes or so. Then he put it back together and tested it. It worked great and the problem has not come back since he left (its been about 3 - 4 days now). He gave us a receipt for the work -- it was on warranty so there was no charge. All in all, it was a very painless and successful transaction. I thought it went great.

Technician was on time and explained all my options. Very courteous and informative. He was a very pleasant person.

The worst type of customer service. Technician installed an ice maker that he happened to have in his truck, which ended up not working and he came back out to tell us it was bad, then ordered a new one, then online help wasnt helpful at all saying that we have to call back to schedule once they have a tracking number from UPS. You call us, we wont call you. In the meantime, it takes 7 to 10 more days, and strangely no other technicians in the area have an ice maker in-stock in their truck. Either that, or Sears doesnt know what inventory they have on-hand in any given area. On top of that, call-in support at Sears is experiencing technical difficulties and tell us to call back in 24hrs. Again, call us, not well call you. The opposite of pro-active.

Extremely helpful repairman that provided me with tips & tricks to keep my dishwasher running longer without issues. Im. It always pleased with Sears call centers but if I could request this repairman again, I would.

Service guy was organized about time window, patient in explaining how to optimize the machines, and the paperwork. Fantastic service, thanks.

Repair was conducted professionally and promptly. Also received solid advice on a work around to save money on a ridiculously overpriced part. Will not hesitate to use Sears Repair again.

On time. Knew what he was doing. Figured out the problem and was able to fix it on the spot. That was the best part. We will use your service again.

The service person was fast and efficient. thank you. I started this process on 6/29/28 and my washer is finally fixed. Thank you Jesus!!

DO NOT ORDER GAS REPAIRS FROM SEARS - IT IS A FRAUD!!!!It was a fraud - the repair man was unqualified to fix gas leaks. He never gave an estimate as promised because he couldnt fix it.This is a total rip-off. Theyre just doing it hoping some idiots pay the minimum charge.I refused to pay - now they sent me a bill for doing nothing.

Do not use this service. We called for a technician to troubleshoot our washing machine. It took a week or so before someone was available. Before the technician even entered our house, he had already created 2 invoices, one for the dryer and one for the washer. He insisted that he could not troubleshoot the washer without looking at the dryer. That was the most ridiculous assessment we had ever heard. We told him not to touch the dryer and we would not pay for unnecessary work.He finally listened, worked on the washer and proceded to give us an estimate of $1,000+ to repair the washer. We paid him the $108 for coming out and sent him on his merry way.Then we got an invoice in the mail for the dryer, for work that was not never authorized or performed. When I call the number on the invoice, I had 2 options: press 1 to pay or 2 to refuse to pay. When I pressed 2, the called ended. On the invoice, my name was spelled wrong and my address was partially correct. I had to call the office to get the technicians ID number so I could dispute the erroneous invoice.This terrible experience left me with a mess to deal with. The technician seemed to get paid by the piece because he would charge $108 for every appliance he would touch. We felt like we were scammed.I had been a Sears customer for many years but will not buy from Sears ever again.

After not receiving the usual annual maintenance notices from Sears, I called to let them know that the light in my Samsung refrigerator was not working and that I would like a technician to fix the problem. After a series phone calls which I had to initiate each time, I came to the conclusion that the warranty service department quality of service is basically non existent. This review request is about a service performed when there was no service performed! No technician has been here to look at my refrigerator! A third party contractor ordered parts for me and never followed up! I called Sears and told them that I do not want a third party contractor and asked them to assign a Sears employee technician. Everything that has transpired from my first call, has been a CARTOON SHOW! As I write, I am still waiting for parts and I have a scheduled technician for March 5th. I can only hope that my frustration will be alleviated by then...but I am not holding my breath! This is horrible and unreliable service! Warranty is only as good as the company that honors the agreement and so far, Sears is failing horribly! Why is there no category for 0 star? I am incredibly disappointed in Sears! I am not getting the service I deserve!

The technician was great! The challenge was that my timeframe moved from 1-5 to 5:45 to 7:45. I had to call twice. Luckily the tech got there before I had to leave.

Technician was polite, efficient doing his job. Turned out main bearing was going out and there was a recall. He led us through steps to get it replaced.

Charged me 100 dollars. Showed up only to say that they dont have parts for my washing machine. Why not just ask on phone about the model number and confirm if they have the parts or not? why to charge someone and then waste time and money.

Good experience. I was notified multiple times about when the technician Bob would arrive. He called me as well. He was friendly, polite, and efficient. He found the problem and fixed it right away.

My yearly maintenance on all my kitchen and laundry appliances was done by a very friendly and courteous young man in a professional and knowledgeable manner.

Great service, very knowledgeable, on time and courteous person.would highly recommend and 20 dollars less than Best buy geek squad for the initial visit.

Technician was very knowledgeable, and very patience in explaining what was broken and gave me a very reasonable recommendation.

The repairman replaced the broken soap dispenser on our dishwasher and after he left, it was still broken and he made our dishwasher leak which it did not do before.Then we called and Sears confirmed a re-repair date, then emailed and said the date was not available. I called and talked to a manager who promised to call me back today as the next available date is a over 3 weeks away and we have alot of people coming over for Christmas and NO ONE CALLED. We have been loyal Sears customers for over 20 years but no longer! The worst service ever. The repairman actually broke our machine.