My firearm was stolen from my vehicle. I usually take my firearm out of my car before dropping it off for any service. However, due to my long work hours I had my mother drop my car off and forgot to mention to her to take the gun out.My car was dropped off at 2pm for a simple alignment and supposed to be complete by the end of the day.Around 6pm Firestone called me saying another vehicle being serviced had a system glitch which caused it to be stuck in the the shop for hours. This was their reasoning for my car needing to stay over night.They called me at 12:30pm the next day saying my car was ready. I picked it up at 1pm and my firearm was missing. The manager Kyle checked with the technician who worked on my car and of course they said they had not seen a gun in my vehicle. I asked if there was a way to file a claim with Firestone for items coming up missing while in their possession. The manager said my only option was to file a police report.I have used this location plenty times when Bill was the previous manager. 2-3years ago they were much better staffed, more organized and certainly more trustworthy.

I had to wait a few days before I could get in on an appointment for an oil change. But when I got there they began the service promptly and the wait wasnt very long at all. Theyre short-staffed but still managed to get things done. Good job.

I book online for Sunday 9/26 @ 9 am, got the confirmation. Went to the shop and a note posted outside that the shop is only open from Monday to Saturday?? 😠 I even called no answer, the online status says open. Please update your online information.

Appointment at 2pm. At 2:40pm was advised the mechanic decided to go to lunch and it would be 20 minutes before they could get someone in to put the new tires on my car. Was told they always advise people to drop off cars rather than wait which wasnt true in my case.

Good service but theyre just more limited than the other shops on staff at the Raytown location. You probably would rather go to Independence or Lees Summit especially if you dont want to wait for an appointment or parts. The staff they do have is good.

We were traveling from the Black Hills of South Dakota and hit a giant pot hole just outside of Kansas City on a Sunday. We called around and this location had the tires that we needed.Kyle was super helpful in giving us directions, getting us in right away, keeping us company and keeping us updated on the car. Incredibly professional and kind people here! We couldn’t have been more pleased!Thank you!

Walked in to make a appointment on a thursday for Saturday to get a call that they could not help me and to change my appointment for next week I told the young man thursday I can only do weekends he gave me this story about a storage of tech in well am a customer we do not wish to hear why you could not help the customer thr young man did not try to accommodate me or anything for wasting my time here its about to be Saturday I have no oil change that was unacceptable and i would like upper management to know about this dont schedule a appointment if you can not fall thru people are busy with theres lifes also.. Unhappy customerappointmentthursday

Any time I come here the employees are quick and very nice!

I’ve been using Firestone since I started driving, the company never lets me down. At this specific location I talked to James at the front desk. He is super polite and education on the mechanics. He even went above and beyond and gave me advice on what to do next when I found out I had a blown head gasket. Instead of charging me what I was expecting he undercut the price for me because of my current discovery of needing a new engine. Thanks James! #GreatService

Fantastic service and quick turnaround using the online appointment system.Technicians helped get my car tuned up for some post-COVID driving since its been idle.

I spoke with the nicest man by the name of Randy. I called about purchasing new tires and he was very informative and offered his honest opinion of what he thought would help me most. Even going as far as referring me to a different firestone that had the tires I wanted (their store only had one). Great customer service! Thank you.

They didnt want to look at my motor to tell me what the problem was, before charging me for the indications.

The best customer service I have ever received. Geoff was the kindest most helpful person I have ever encountered, got me in and out real quick even on late notice. Will definitely be returning. Thank you so much!

Place was great and fast but missed my oil sticker! But Sevice was amazing !!!!

Fast and easy to get things accomplished.

Good overall experience.

No technicians on site when I just needed my tire patched.

Theyre willing to work with you when they have been fully booked. Currently short-staffed so expected a wait and didnt mind because my schedule allowed it. Jeff was very helpful in explaining options as it was my first flat and his team got it done a lot faster than expected on the same day. Everyone I have interacted with here has been very nice. I like the lot/location compared to other places in the area.

Came in without a appointment with flat tire. They made the effort to get my tire fixed and get me back on the road. Really thankful.

Chris the service Mgr & Mark the tech we’re awesome...bought a set of tires at a different firestone store, caught a flat a week or so later, and all the other Firestone’s were short staffed or booked up...with not long before end of business and short staffed and busy as well, Mark and Chris went the extra distance and got me and the other customers taken care of...thank you guys!!!

Its a name and Brand that has been around for years,they stand by their work and they are professionals,I have been shopping Firestone before I could really afford it,yes a little pricey,but you get what you pay for and I have used all kinds of tires and all kinds of mechanics...but some people just like quality and assurance.

Unprofessionals who don’t value your time. If you make a reservation online and they are too busy, they just let you show up, wait in line for 15 minutes and then tell you they can’t do it. Instead of sending an email that it’s not going to happen they just wing it like most mechanics of this caliber do.

Front tires needed done the only time available was almost five pm on a Saturday. Geoff was most helpful 👍! Regardless of price, the drop everything and help was completely worth the stop here.

I had a slow leak in my tire and needed it repaired ASAP bc I commute everyday. Jeff at the front desk was very helpful, courteous and got me right in after a snow storm. There were a few people ahead of me so I understand the long wait time when coming without an appointment. I had to buy a new tire due to a long screw damaging my tire; it was $75 for the new tire which isn’t bad at all—just hope it lasts! Thanks Firestone!

Fave Firestone in the KC Metro Area. Stellar Customer Service and Workmanship.

I had an awesome experience going there. I came in there without an appointment and Geoff had my tire repaired in under an hour. Id strongly suggest going there if you have car problems.

They always take good care of their customers and they has amazing skills!!!! Thank fire stone..

Nice staff. Quick service. Great prices. Will be coming to them from now on. Cant recommend them enough.

Quick and efficient service. Will definitely be back.

Very highly recommended. Everyone is helpful. I would give them 5 stars over and over again.

Whenever I go there I end up paying for a lot more than what i thought I would have. I went in for a lube, oil and filter job and ended up paying for just under $1,000 in repairs.And, while the staff have always been very courteous, and helpful, this is rather tough to handle.If you are not car savvy how do you know if everything they say you need you truly need? They did say that they gave me a number of discounts, but, this took a big bite out of our budget.

Hard to find an automotive place that you can put your trust in. But this place is it. They really took great care of my van. I would advise you to make an appointment. They keep busy for this very reason . I plan on using these guys for everything. Thanks guys!

Too expensive.

Very helpful and knowledgeable

UPDATE: The store manager did contact me the next day and apologized for my experience. He asked me if I could bring the car by so he could take a look at the tire. I did and within 30 mins he had it fixed. The issue was that the core of my valve got stuck when they checked the pressure so it let all the air out as a result. I still dont understand the reaction from the other person but the store manager Bill was great to work with and he addressed all my concerns. Thank you Bill!Beware. I took my vehicle in this morning (3/9/18) because a vibration coming from the rear of the vehicle when I accelerate. I paid $9.99 for the Car Care Package. The findings where that they recommended replacing at least 1 tire (Passenger Rear) because the thread was lower than the other three in addition to a battery replacement and a new front axle. I asked that the car be put back together so I can think about it and drove straight home. A few hours later when I was ready to leave the house I found the passenger rear tire completely flat. Timing is suspect not to mention the exact tire but I took it back in to have it look at. The gentlemen who talked me automatically dismissed as my fault and said he couldnt look at it. The tire was fine when I brought it in and after they recommended it be replace it goes flat. The timing is suspect and refusal to even look at it and dismissing as 100% the customers fault makes it look even worse. I cant prove anything it sure doesnt smell right.

Very good peoples here.

Geoff was very rude to me the cause more problems to my car after bringing it in for a warrenty repair and then when I called and confront him he told me to go somewhere else if I didnt like it. Highly recommend avoiding this location, keep in mind I work for this company.

Horrible service, my tire was flat and they said I would have to wait six hours to fix it.

Car battery was tested and needed replaced. It was all done in just about 30 minutes. Service was trouble-free.

I have entrusted this facility for all of the maintenance & repairs on my Toyota for several years. Previously, I had all work done at a dealership. Firestone Raytown has saved me a lot of money compared to estimates Ive obtained at other Raytown like-businesses. They have been very fair with me price-wise as well as providing me with enough information to make my own decisions. Bill is very knowledgeable about what needs to be done, while being understanding & considerate of my budget. Bottom line is that I trust them, which is difficult to find these days, and believe their mechanics are excellent! Kudos to Brian today! I have been in their waiting area enough to see that they treat customers with respect & are very cordial to everyone no matter how busy they are! I would like to suggest that any poor reviews on this site may be from a competitor trying to hurt their business. Thanks, Guys, 5 stars from me!

Edit 10/19: this store used to be fantastic when Bill was the manager. Now Im not sure what the new manager Geoff is doing. 6 hours after I dropped off my vehicle for a tire rotation and an oil change (Maybe an hour of work), they hadnt called so I called and the new person said they wont be done with it tonight. I went and picked up my vehicle and everyone was confused. First, just tell me earlier so i can go somewhere else without you holding my car hostage. Second, dont complain about your short staffing. Thats not my fault. I requested the appointment online and the store approved it. They didnt have to and could have suggested another day. Thats how scheduling works. Approving it is accepting the expectation of completing the work by their triple promise : Fixed Right, Priced Right, Right on Time. I might be willing to give another location a chance but I cannot recommend this location. Geoff does not have control of his store. The nice gals there in the evening stated they would pass along my information because they couldnt figure out why a very simple job wasnt completed in the SEVEN hours they had my vehicle. Did anyone call? Of course not.5 Stars: I was a Firestone regular in my previous town for my Saab and got to know all the staff in the store. This was my first visit to the Raytown location and I will be returning. I made an appointment online for the B123 service for a Honda Civic. This is usually around 60k miles. [My last maintenance was the A2 service 10k miles ago at the Lawrence Firestone and they told me I did not need to get oil changes at a specific mileage frequency, and to just wait for the Honda service indicator.] I priced the service at my dealer and it was about $350. I called Firestone and it was more than $100 less, so I kept the appointment. I was in and out in about 90 minutes. Definitely returning. I find it helpful that the Firestone employees are aware of the Honda maintenance minders, since this is my first time having a newish car. this time I was prepared and asked specifically for the services I needed according to the maintenance minder, but last time I went into the Lawrence location the manager was able to explain it to me for future reference and what numbers and letters Id be seeing in the future and how Firestone is able to service those.

Gave me best price for 2 new tires thanks Jim you and your team thanks

Fast service

I had my car in another shop TWICE in the last month and they never mentioned my dangerous brakes. (And they kept my car for a week) Firestone fixed everything within hours and they are very pleasant and reasonable. I wont go anywhere else from now on 👍

Great expert advice

I am definitely returning to the 350 hwy, Raytown Firestone. The staff is friendly, efficient, informative, do great work and the prices are great. O.W.

Overpriced and inefficient. Brought in a flat I had already taken off my vehicle that needed a patch. Took a day just to get it back. When I did, they just gave me the tire back and “didn’t have time” to swap it out with my spare. I can accept that if they didn’t charge $50 for it. I have taken my vehicle in to other places to get tires patched for $10 when they do all the labor in 15 minutes. Don’t waste your time and money

Got me situated new tire..didnt have it in stock but 2 days later had me right fast service 🤙🏾

Lord the service. Honest an knowledgeable. Thank u soo much!!

The salesman were great. This is where i will be getting my oil change from now on.

Even though I did not get my car worked on, Craig was very helpful. He looked up my milage and gave me locations where I could get my vehicle service. Since I was from out of town, one closer to hotel. Service excellent!

Dont go here. They are not honest people. They play dumb once they are caught. Primwell tires are a better profit for them, not the higher priced brand name tire you ask for

Helpful and price conscious which helps my needs. Great customer service

The reason I keep returning to the Firestone in Raytown is because of honest people like Jim. He is one of the stores best employees. And it is my hope that he is appreciated for his honesty and hard work. I am usually very distrusting when it comes to auto mechanics. It is for this reason that I have continually shopped around when it comes to my cars repair. But since finding the Firestone in Raytown, I have never gone anywhere else with my cars. Thank you!

Good friendly staff. I waited about an hour and a half though.

There was a nail in my tire and I was super worried about it. They got it fixed in less than half an hour for only $20, while reassuring me and chatting with me about it the whole time. Very friendly.

Ive been to firestone many times. They always get the job done, and have never fed me bs. Quality company.

The wait for a State Inspection was 2-3 hours, so I left. Parking was also pretty tight, and the location around 4pm was a nightware. Granted it was a couple days before Thanksgiving, but the next shop I tried down the road only had a 15 minute wait.

Fast service quality work

Excellent service at this shop only had to find a local number

If I could leave zero stars I would have. I went in two weeks ago to get an oil change and a plug in my tire. Too easy right? Today my car was making a weird noise on the right side so I pulled over and looked underneath and my entire undercarriage was soaked in oil. I immediately took my car to the Firestone on Noland since it was closest to me. The mechanic there looked it over and it turns out that the employee at the Raytown location failed to tighten the drain plug. It was literally hanging on by 1 thread. This is a brand new vehicle that could have been totalled by this mistake since I drive over 80 miles a day for my job. The Manager at the Noland location said I was very lucky that I caught it before my car seized up, which would have cost upwards of 8500 to fix if I hadnt.I called the Raytown location and the manager said he would speak with the employee that changed my oil. I told him he can talk to me and I expect to be compensated. Not once did I get an explanation or an apology until I arrived at the Raytown location. With all the customers inside he suddenly was apologetic and refunded the lousy service done to my vehicle. I still havent heard anything from this morons boss. Shady as hell, and obviously have no idea what theyre doing. If you want an honest Firestone go to the one on Noland, they are amazing. Raytown is not.

They usually do pretty good work

Best auto shop around- the service is great and the people there really care about giving you the best service.

No technicians available. I worked for this company for ten and a half years and not having a tech there was unexcusable and unheard of. What is going on?

Staff is very professional & always honest!

Everyone here is lazy and they dont want to work, no matter what you need done they will have an excuse not to do it. I got new tires from here and they had my car for nearly 3 days and when I got my car back the tires were the wrong size and they were pulling my front end off my vehicle when I turned the wheels, and also I called to get an inspection and they tried to talk me out of it cause they were booked I offered to drop my car off and when I showed up they told me no.

Got good service. Thank you. I always get my tires here.

First they gave me the wrong size tire, but definitely compensated for the error.

Compared to the downtown KC location, Raytown Firestone is the Beyoncé of Firestones. I took my car in after the downtown location made me feel frustrated and not listened to. Raytown Firestone checked their work and worked on my car, I certainly left feeling piece of mind. I like being spoken to directly, my husband noticed that the downtown location spoke to him about my car, and thats really nice. Theyre great.

Convenient, but the kind staff are what are simply outstanding. This place is swamped busy every day, but they are always very nice.

Unprofessional. Did not service because they were about to close. Told me to go elsewhere

You cant beat the lifetime service plan for rotating and balancing tires. They have a quick turnaround time.

Jim and his crew have been excellent to me! I was ignored down the street at Tires Plus, so I came here and got in right away.

Nice staff, fast service, prices about average. Clean store area.

I went to get an oil changed and everything was normal. After the multipoint inspection of my car the majority of the checkmarks you could tell someone really didnt check. There are problems I know about the car that was checked ok. Then the service advisor had an extra paper explaining where an oil leak was present on my car but when I asked about it he said the mechanic just noticed oil on ground. Even though you can tell the mechanic knew the location of the leak the service advisor didnt want to give me this information for free. Then they tried to sell me tires, supposly one has a nail in it but i cant find one even though i did my own tire rotation.

Nothing but exceptional service everytime I bring my vehicle in! Very satisfied customer!

Knowledgeable staff and good deals. Old school waiting room with coffee and TV.

Cheap oil changes

The people are great and they really care about you

Excellent mechanic great staff

The other day I went in to get my Saab aligned payed $100 in my Saab was pulling worse than when it went into the shop to the opposite went back and they said they had aligned it everything was correct but they would check it out then the second time they came back and said this time they cannot align it because thay could not get a bolt loose would not recommend to know one incompetent mechanics dishonest my car still does not pull right paid for a year alignment unhappy with my service beyond believe worst experience Ive ever had from a shop

Efficient but overpriced except for totes

Nice employees. Good service.

Good customer serine and helpful

Did not find cause of tires losing pressure. Monitoring PSI

Took good care of my car

Great crew,got my car inspected quickly!!

Very kind employees. Efficient as well.

Need to remind them air and wiper fluid and low oil after oil service

Good place to shop.

Very fast service.

Got done what needed done without any b.s. upselling

Gave me runaround and -ect.

Great service Accurate & Friendly..

Very good service had oil change & tore rotation !! Out in less than an hour & only $25 !!!!!

Great place to get tires.

Dont really know much about them. Went there for auto inspection, took a couple of hours. I dont like sitting and waiting that long. So, fortunately we took our other vehicle and went home and waited for call.

Have been going here for years, honest and fair

We went and got a free quote on tires!

Very friendly