Can’t thank Dakota, Jimmy and Mark enough on their phenomenal service!! After numerous emails, texts and phone calls they were able to get me what I wanted! Like the saying “all good things come to those that wait”! I came from Pennsylvania to purchase my new Explorer. Arrived close to closing and they stayed open extra late for me! Will definitely do business with this dealership in the future!

Richard Kline handled my vehicle buy back at Preston Ford West in Randalstown. Communication was great, vehicle selection was good, and price was fair for my wife and I. We were treated very well. After the sale, our services have been speedy, and Richard arranged for us to have a loaner vehicle while our car was serviced.Not all dealerships are created equal. Between the courteous reception, polite and professional sales staff, and honest mechanics/technicians in the service department, I’ve been very impressed with Preston Ford. If you’re shopping for a vehicle, check here first!

I put a down payment on a vehicle and it was delivered to me, and the vehicle was not what I had initially expected from the advertisement, so I requested a refund of my deposit and purchased a vehicle from a different dealership. What Preston Ford neglected to mention was that they sent a letter to the state of Maryland that the vehicle I never purchased was owned by me, and now Im in debt over $200 because I never purchased insurance for a vehicle I never owned. After calling preston ford multiple times and talking to a different manager each time, I was told the situation would be handled and guess what!Just got a letter saying my wages will be garnished for the money all because Preston Ford doesnt know when a vehicle has actually been purchased.Dont go here. All they want is your money.

Emmanuel Chukwuma was professional, honest, and responsive. The integrity of all the staff was palpable and was gravitational. I appreciated all the help and highly recommend for everyone to at least check the inventory and call.

I got a good truck at a very good price 👌

Customer service representative was very nice and helpful. Loaner car service was greatly appreciated. Vehicle service was great also. I was very pleased with everything.Thank you.Maurice Brown

I bought my first Ford vehicle here the other day. This place is great; friendly staff, and great deals. Have had terrible experiences at dealerships for the past 20 years, if I had an experience like this in the beginning, I wouldve been a Ford guy for decades! Received outstanding customer service from Rick Cline and Tony Joyner. If Henry Ford couldve seen these guys in action, hed hire them on the spot to teach customer care seminars nationwide. 10/10 would recommend!

I had the best experience here with are sales rep Emmanuel him and his management team was very helpful, We are so grateful and appreciative towards them all!!

My sales/finance agent was Mr. Mark Putnam. His customer service is beyond a 10, he was straight forth with everything he told me and my husband. I got the best deal any car salesman has ever offered us... When you step into Preston Ford West and ask for Mr. Mark Putnam. I promise you wont be disappointed.... Thanks MarkFrom Tireese and Corey

Though I ended up not buying here due to a change objectives on my end, Jimmy & Dakota did all they could to get me into the car I was looking for. Very professional and flexible...thanks guys.

Great team at Preston West, Mr. Tony was amazing and straight forward. Will definitely go back before looking anywhere else.

Kenny the car man went above and beyond to help me I had 2 repos so you know I wasn’t looking good hweva they got it done !!!! Mark the finance guy was very knowledgeable and informative about the deal, he explained everything to the last detail . I’m driving y’all. So if anybody can Kenny the carman can !!!!

From the time I walked in, staff was friendly and courteous. The place was clean fresh and set up for social distance. My service rep was polite and informative to my vehicle needs. I was there for about an hour and a half. A good experience, I say

Saturday July 24th was my second time doing business with Preston Forn. Kenny Pittrell. Aka Kenny the Car Man. My purchase was exactly what I wanted. My husband lives the suv I got. If you are looking for a car dealership just go to Preston.

First It took months (since Oct 2020) to get an appointment for a recall. I was told numerous times that someone would be in touch with me and....nothing. Then I was told in (March 2021) that I had to wait until a rental car was free which should take about a week, and.....nothing. Finally on (May 10, 2021) I had some vacation time (Im an essential worker who has worked non stop since the pandemic began. I was able to get an appointment. I told the service advisor David Laird that my transmission was slipping into neutral when I accelerate. Everything was smooth until.....I get a call from Preston Ford West service agent David Laird and was told that my transmission was bad, and gave me a list of things wrong with it that needed to be fixed, that would cost over $1,485 to fix. When I told the agent about the TCM problem, the agent went so far and was very adamant about it not being the transmission control module (TCM). Now thats funny since the 2012-2016 Focus and Fiesta has a history of faulty TCMs. Then he tells me that the TCM had a warranty of up to 150k miles. I had just over 150k miles on my car which rendered the replacement null and void. Now within those 8 months of trying to get an appointment, I wouldve definitely made the timeframe. So I asked the agent again, was he sure it wasnt the TCM, to which he replied it is not. Well lo and behold Ive been to 2 other mechanics and they both have said its a bad TCM. I left a review on Ford Customer Viewpoint on May 20, 2021. Susan Laird a customer service rep for Preston Ford contacted me on June 16, 2021 to discuss why I left such a bad review. After I explained my experience there, and told her why would I pay $1,485 when that wouldnt fix the TCM issue? She asked me how Preston Ford could make my situation better. I told her unless they could replace my TCM then I dont know if they can. She said she would get back to me. It is now July 28, 2021 and I have yet to hear from anyone at Preston Ford. Now I am stuck with a car that Im still making payments on but cannot drive. Thanks for nothing.

I had a Great Experience working with Rick Cline to get everything in a vehicle that I wanted. He was hard working and was able to find the vehicle i wanted in a timely manner, while dealing with him out of state. Also Dakota Wilson, the salesperson who delivered the vehicle, was very thorough as well. Definitely a 5/5 experience

Thank you Preston Ford West!!!! It all started when i seen my truck online and received a call the very next day from Tony Joyner in reference to my truck that i was interested in and from there on it was just professional courteous salesman ship from tony getting me what i wanted and the General Sales Manager Rick Cline putting it all together and delivering me a beautiful 2021 F250 Platinum!! Thank You all and stay heathy.

Dont let the bad reviews fool you. These guys are the best at what theyre doing. I was looking for a good deal on the pick up truck and came across Rtown Ford. Spencer the sales consultant was very professional and helpful, he had everything set and ready before I came in to sign the paperwork and Craig the Finance manager made that part quick and easy. One more satisfied customer. Thank you guys! Highly recommend!

Great job taking care of my car. Love the service I get.

Kenny and Mark were great and helped me out a lot!!!

Called the dealership twice in two days to get a recall scheduled, they said both times I would be getting a call back from the manager to be scheduled. Never heard back from them either time. Not sure where the disconnect was. I will be taking my business elsewhere, maybe Chevy!

My husband and I were looking for a vehicle for our family & came across Preston Ford & could not have been more pleased with the service and everyone who helped us. After not having much luck with local dealers, we drove up from DC and we are so glad we did. Kenny was fantastic! He could not have been more helpful & accommodating. Both he & Francis were able to give us a great deal on our car and we couldnt be happier. Everyone was so friendly & unlike some dealerships where you feel as if they just care about making a sale, here they really wanted to make us happy. Their family like environment made us feel much more comfortable than other dealerships we had gone to. When my husband went back to get the car detailed, Kenny even bought him lunch. In the end, not only did we get the family car we wanted but we also gained a great relationship with a business we will surely recommend to our friends & family.

I had a great experience with Preston Ford. I give 5 stars to Susan who works in the office. I recently relocated to a Maryland from another state and needed my car inspected so I can register it in Maryland. Susan was on top of everything including putting an attachment on my car to hold a front license plate. I really appreciated all her efforts.

Called to see if they had a Explorer St and Explorer Platinum in stock so we could pick one to buy. They said they had 4 of each model to get us to come in. Drove all the way out and they didn’t even have one in stock!! Total waste of time! We were ready to buy!!! Went to a different dealership the next day and bought a 2020 Explorer Platinum no problem. Don’t waste your time going to Preston West Ford in Randallstown MD

👇🏽THIS IS A 2 IN ONE SHOT OUT🙌🏽⭐️ ⭐️ ⭐️ ⭐️ ⭐️#1Clarity Willoughby beautiful spirit and I saw that just from our over the phone Conversation and getting the process started on me purchasing my first car! She did everything over the phone and when she said she’ll call me back in about 30 minutes she truly did. She even told me that she could have someone come pick me up and bring me to the dealership! 🤗 She’s Amazing and she said Ms. Lolita you’re going to leave here today with a car! And Glory Hallelujah yes I DID🙌🏽😇🙏🏽 God Bless you Clarity Willoughby⭐️ ⭐️ ⭐️ ⭐️ ⭐️#2👇🏽I must say that this being my first time in a dealership was a awesome experience, a little overwhelming, exciting, on me but nevertheless Mark Putnam was/is a wonderful Finance Director. He understood that I was a first timer and he helped me to understand everything step by step. Going over and beyond to make sure I found the right vehicle that met not only my need but the need of my family! No matter the time and I know I was the only customer still at the dealership after 7pm. I’m very thankful and appreciative to the spirit that he has for making sure that my first experience was one to remember! Thank you Mark Putnam God Bless you!!

I brought a cargo van from Preston Ford West in Randallstown on Liberty Road for my business a week and a half ago. When I test drove the vehicle the day I brought the vehicle, I didnt hear the issue I am hearing with the vehicle now because I turned the music on and had it playing when I test drove the vehicle initially to buy it. The brakes on the vehicle is making a squeaking and or singing noise when braking to come to a complete stop. I heard this noise after I purchased the vehicle later on my way home. I kept that in mind and decided to drive it a few days to see if I noticed anything else wrong with the vehicle. The brakes was the only issue. I took the vehicle to another shop outside of the dealer to look at my vehicle and they told me that the rotors appear to be worn. The shop said I needed to replace the rotors and brake pads to fix the noise issue regarding the brakes. While my brakes are fine, the rotors are not in good condition. I told the sales guy this who sold me the vehicle. He told me to bring it back and that if their was an issue that they would fix it. I took the vehicle back and not only did they lie and tell me that nothing was wrong with my vehicle as far as hearing the noise, they told me that they would not fix it. My vehicle is still under warranty. I got very upset and cursed out some people at the dealer ship. I cursed out the GM and the receptionist because of their nonchalant attitude of not even caring about my issue to really try to help me. The GM was horrible and so is the receptionist. The receptionist threw paperwork at me and didnt give me my keys back. I had to reach for my keys myself. The GM not once, tried to rectify the situation properly. The guy who test drove my vehicle to replicate the problem also lied and told the staff and GM that he heard no noise with my vehicle. After I test drove the vehicle with him a 3rd time, he lied again stating he didnt hear the noises when I was with him and we both heard it. I am upset for obvious reasons. I would never recommend this place. When you spend your money with them, they are nice. If you come back with an issue, they refuse to fix it and lie. Honestly, the only people I cared for here is sales person and the finance director.

Getting more than you asked for is always a good thing. I came in and sat with Tundee and he tried his best to get me into what I thought I really wanted which was a 2020 Ford Explorer. However, it was a little bit out of my budget.( Okay a lot o bit) But after the team at RTown Ford really broke down my options I walked away with something even better. I ended up with a 2016 Nissan Murano. I mean from the color to all the bells and whistles this car has everything. I was also comforted with the fact that the last owner of this car was a person that leased it. So you know that it was well taken care of.Also I wanted to give a big shout out to Kenny the Car Man. Trust me the slogan is true. Kenny the Car Man Can. He worked hard to get me into the new car of my dreams. Not only that the price was right. New or used this is the place to be for your next car.

Many dealerships will be your best friend before the sale, but things can change after you sign all the paperwork. Preston Ford West is the exception to that. I purchase a new Ford Ranger last week. The vehicle I wanted was at another Preston site on the eastern shore. I drove it back to Preston, then home. At home, I found out that the tire pressure was way above the rated pressure and I had driven 125 miles like that. The tire safety literature warned about the dangers of overpressure (possible catastrophic failure) and I was no longer confident that these tires would be safe. Preston West and the manager, Jerry Sink, did not hesitate and put 4 new tires on the truck. I am sure they did not have to do that, but were concerned that me (the customer) felt safe in using this new vehicle. I cant say enough about that type of customer care and service, (rare these days) and I thank Preston West and all concerned. I just hope they can bill the other dealership for the time and expense.Thanks again to Preston Ford West, Jerry Sink, and salesman Dekota Wilsondan

I’ve been a customer of Preston Ford for about 8 months now and needless to say they’re a dream team, always coming to my rescue and going above and beyond to help their customers. Mark Putnam and Kenny Pittrell did an outstanding job of getting me approved for a brand new 2020 as a first time buyer !! Mark was patient with me and spent many hours making sure i was satisfied with my purchase. He even offered to buy me lunch due to my extended time at the dealership. I won’t be a customer of any other dealership as long as they’re a part of this team because i know he has his best interest in me and my purchase . Thanks again Jerry, Mark & KP (dream team) I can’t thank you enough !XoxoBougie lol

My boyfriend and I had a rough car searching week.....we were trying to trade in a vehicle and get something more reliable...dealers wanted more money down and gave us the run around.....R town Ford was our last stop and I’m soooo glad we came here...not only did we not have to put down much but we were able to get a car WE wanted....Nick was extremely friendly and consistent....he promised us he would get us in a car and he did. Rich the sales manager worked really hard for us and I cant wait to purchase our next vehicle from these guys....I spent 1 hour tops in the dealer and everything was approved and final once we walked in. You all are awesome and I’ll def recommend you to others.... Thanks Again Nick and Rich you guys made my family happy!!!!

You must first understand, this is Not your “Liberty Ford”! Rtown is a new and wholly owned car dealership. I went in contemplating an upgrade to my 2017 F150 and got a really good deal on a 2019 with lots of bells and whistles. So much, I ended up replacing my wife’s 2013 Edge for a Land Rover Sport. It was quite funny, as potential buyer came in at the exact moment we agreed to purchase it. One of those things, you needed to be there to see. By the way, my wife loves her Rover. Deals, deals, deals! Give them a try, I think you will be pleasantly surprised. First come first served as they say.

Take a look at this scratch off. Is this $500 win? No, they’ll tell you that this is only $2.

I was looking into buying my first car and a lovely salesperson named Kacie Everett helped me narrow down what kind of car I was looking to buy. She was very helpful and enthusiastic.

Thank you to Clarity Willoughby she the best and the rest of Preston Ford West. Great Service i would go back again. Thank Everyone!!!

Julie A. is the most helpful individual I have encountered. I sent her a video of what was wrong with my car. Within 20 minutes she got back to me with a parts diagram and pointed out exactly what was wrong with my car, which she was exactly correct about. Ive been working on cars for 15 years, and yet she knew more than even I. You can bet that it is her performance and expeditiousness that will bring me back to Rtown ford.

Rtown has become my new favorite dealership. Staff is very helpful, they do exactly as we agree and on a very timely basis. Definitely a 5 star business.

A great place to work for. The sales staff was the best, and the service staff was fast and kind to their customers. Everyone always had a smile and a nice greeting.

Ryan was my salesman, he was so patient and courteous! Knowledgeable of their inventory. An enjoyable experience at Rtown Ford. All the staff was friendly! I recommend Rtown Ford!!

The staff was very nice and the service was professional and very timely. The customer waiting area is nicely furnished and there are vending machines as well as some fresh coffee. Great experience!

I just want to say that as an employee of Preston automotive group it has been breeze working here. I have experience nothing but integrity and honesty from day 1. Theyre really by the book which makes it east for me to serve my clients. And the simple fact that this company and dealership really cares about the community!! I advise that you all come see us to experience the difference!!! #WEWONTSTOP!

I just bought a car from Rtown Ford and my experience was better than I expected. Mr. Harrison’s approached was very cordial in his inquiry of my intentions. Once the initials information was completed; I was introduced to Mr. Mark Putnam. He was very informative and helpful with the process to purchased my car.

I had a good experience here. I would go back for another vehicle.

Fantastic buying experience. Highly competitive, upfront web pricing, Proactive in meeting customer needs, finding $1500 dollars in additional rebates. Friendly and effective team; special recognition to Bryan, Frank, and Jeff. Lastly, proud to own my second Ford truck, great product from a great American company!

Tony was amazing got me synched with my Ford Pass so i will be able to enjoy all the features in my new Ranger! Thank you Tony.

I purchased my car from Spencer this pass weekend. He understood my needs and he got me in and out fast. The staff is polite and friendly! I spoke to Mr. Kenny (The Car Man) today and Ill be getting my car tint for free!😊...It was a pleasure doing business with them! I highly recommend Rtown Ford👍👍

Great experience! Kenny the Car Man even offered lunch!!

Very satisfied they customer service was very nice they where very honest and up front with me they explain everything to me where I could understand the building where very clean and the bathroom I was very pleased so far I have told my friends and family about Rtown Ford

Great Place! Recommend going here and asking for Spencer Brown he was very polite and helpful with everything! 👍 Great Experience! Thanks Again!

I had a vehicle that I loved however it had problems. I was able to trade it in and get a better vehicle that I love. The staff treated me very well. Thanks Mark & Ryan.

I went to Rtown Ford with a big problem vehicle that I purchased from Liberty Ford 2 years ago. Didn’t even know Liberty Ford went out of business but should have known! I spoke to Frank prior to going and he assured me that things would work out. Got there and met with Tom! Tom was great he was honest and up front with me on why I was making the decision that was right for me.Needless to say I walked out with a 2019 Ford Escape! I’m excited to start this NEW journey with Rtown! This experience has been great. I would recommend if your looking for an exceptional experience.Thank you guys again for ALL your hep with this process!

Spencer Brown helped me and was amazing. I came with a particular suv in mind. When I ended up wanting something different that wasn’t at that location Spencer found it elsewhere for me. He searched all the other locations and found exactly what I wanted four hours away. He had the suv to me the same day. Great service!

Spencer was great. Smooth, not pushy, and really worked hard with me on the car sale. Met the owner and he took a real interpersonal approach which was nice. I recommend.

Ive purchased 3 vehicles in my life prior to R Town ford. All of them were... combative experiences with the dealership pushing anything and everything, regardless of what I wanted. With R Town, they worked with me to get what I wanted, and didnt try to nickle and dime me. They were very direct and honest. This is the first dealership that I honestly trusted.I would reccomend to anyone buying to go this dealership. The staff were incredibly nice and welcoming.

Best caring buying experience weve ever had. Our salesman Damon was super to work with, we feel like we left with a new friend. They do not play the games with prices that so many other dealers play. When we left we did not feel like we just got racked over the coals. We traveled an hour to this dealer and would not hesitate to do again in the future. Great job Rtown.

We had an awesome experience buying a new F15 . Extremely friendly and knowledgable staff! Jerry and Shiela great and we couldnt be more happy with our experienc . Not your typical dealership.....very laid back and no pressure:) highly recommend!

Mark Putnam took very good care of me. Everyone was very professional and very patient. Made my visit a pleasant one

You guys are just as bad as Liberty Ford if not worse. All they did was change the name but they have the same terrible service department, they have some of the exact same people still working there.This place is a scam. The service department is a scam. Probably should close this location permanently.

I had a potentially major issue with my F-150 just a few days before vacation. RTown happily squeezed me in to review the problem and informed me that the truck wouldnt be ready for my departure. However, they were able to offer a same size truck loaner and saved a last minute scramble to figure out what to do. We were able to transfer our truck equipment to the loaner and it served as the perfect stand-in for our travel/packing experience to the beach. We were very thankful that RTown was able to accommodate us. Amy and Susan were very attentive to the issue and we appreciate their efforts very much!

Jake Hieronimus helped me tremendously to find a car at the best price and in a timely manner. Highly recommend to ask for Jake for your next car purchase.

The best dealership I ever been to, everyone was excellent, highly recommend, Harrison Patterson and Mark Putnam are great guys

Frank is great to work with! Its not too often you meet someone in the automotive industry that you can trust. He is upfront, honest, and really cares about the customer.

Good place to get a vehicle. Thanks to Bobo for his work on getting me a good car - Lexus NX 200t Sport.

Didnt like the bait and switch on the 4k over book gimmick. if you were honest u would have had a sale.

Pleasantly surprised by the no haggle sales experience. We drove a great distance just to experience it! Many thanks to the sales and finance department and the general manager, who was very accomodating!!!

I have a ford closer to my house but I prefer to come here due to the service. They answer the phone when you call to make appointments. You are greeted as soon as you walk in. Staff has always been friendly.

I’m amazed with the professionalism and attention I experienced at RTOWN FORD. I knew I wanted a car and I knew just what I wanted from the RTOWN FORD web site. But what I didn’t know was the expertise of General Sales Manager Kenny Pittrell whom listen to my particular situation and guaranteed resultsand Finance Director Mark Putnam, whom diligently searched for the most affordable financing, I am now the proud owner of a 2019 FORD FOCUS.I RECOMMEND RTOWN FORD TO ALL.You will not be disappointed.Kenny Pitrell and Mark Putnam will definitely supply your needs.On a scale of 1-10 make it a 20!!!For great Customer service and customer satisfaction.j davis🚗💨💨💨💨💨

Good service, but not enough help in the Department. Still good work done.

Great customer service. Always friendly

I can’t say enough about this dealership!! Some of the best customer service that I’ve ever experienced! I’ve had experience with The Sales, Service and Detail department and each of them performed at my highest level of expectation. I promise, you will not be disappointed with RTown.

This team is second to none in customer service. My husband and I were blown away. Mr. David Wilson and Ms. Dayana Gamez worked together to find the perfect used car fit for us and have it delivered in just a few hours, even with us being 115 miles away from the dealership. Thank you -- from one very happy family!

I had a pleasant experience with the staff. They got me into a great car

Staff was very helpful with no pressure. I appreciated the space I was given to make a decision that suited my needs.

Tom and Frank along with Craig and Jimmy were awesome and detail oriented they made the process easy and understandable.

It was great and friendly as always

I am still waiting for parts. I have to chase them down for updates

FRANK AND AMY AT RTOWN FORD ARE THE BEST I WAS STRANDED IN RANDALLSTOWN LET IT BE KNOWN I LIVE IN CECIL COUNTY AND COULD NOT GET HOME THEN FRANK AND AMY WORKED SOMETHING OUT WHERE I COULD USE ONE OF THEIR CARS WHAT A BLESSING.

They was the best. They help me get into a 2019 Im super please with Jimmy and Dayana service. Everyone go to Rtown

Dave was great at hearing me out and handled my situation great customer service 👍🏼

Had a phenomenal customer service experience at RTown Ford. Marc and Amy worked with me through two separate needs I had with our 2012 Fusion and in both cases took complete control of fixing the issue and at a great price. As fun and trustworthy people as I’ve met in the field.

I had a very very good experience dealing with Rtown ford my salesperson was Bryan Fortini and he was excellent very nice and very professional and everybody else there were two but overall I had a very good experience thanks again

Tom gave us excellent customer service 👍. We recommend you to visit R Town Ford in Randalls Town,. MD.

Under new management!!! Preston brought in a new manager and he is great!! Stop by and let them treat you haw you deserve to be treated!!!

One of the best car purchases I have made. Great experience and I waned to thank Frank Janezic and Bryan Fortini for all their help. Great price and a friendly team. They had the car I wanted and made it a no brainer to drive the two(2) hours to close the deal. Yes...two hours - and Id do it again in a heart beat. Thanks again for making the car experience better one customer at a time

I had a great experience purchasing my first ever brand new car from RTown Ford with Dayana as my Sales Associate. The whole team at RTown was incredibly informed and warm, making the car buying process smooth. I would highly recommend RTown to my friends and family. Thanks, guys!

Great dealership with really nice people!

Great Place to shop!! Awesome Management and Staff Team! friendly environment, not only am I satisfied but they even gave me free Cardi B Tickets!!! # TeamCardi #TeamRtown

Was a great experience.... i will go back in the future... great $ and people

Great experience I recommend them..

Good customer service

I really enjoy my visit at Rtown ford and I recieved a very good deal.

False internet advertising. Said the prices listed were an error. Finance guy didnt want to deal. When they fixed the internet it said minus 12,000. He would only go 10,000.

Ms.Dayana Gamez was my sales consultant and wonderful person.They have an outstanding team that will get the job done.Come to Randallstown RTown ford they will get you right.

I went to R Town Ford where my friend Kenny the Kar Man and Tony Joyner hooked my daughter up with a brand new 2019 Ford after a devastation situation with her vehicle....I highly recommend these gentlemen if your are looking for a car....KUDOS TO TONY JOYNER N KENNY THE KAR MAN

Had a very good salesman .and I will godback when ready to buy a new car

Meh. They use dealer paint on their vehicles. Definitely won’t be buying from them again.UPDATE: Fixed the paint blunder, but the plot thickens....Frank from RTown Ford reached out to me regarding my review about the dealer paint. He told me to bring it in and they’d take care of me. Unfortunately, around the same time my brakes starting failing. I told him my significant other and I were told the car had new brakes and tires at the time of purchase (about 8 months ago). We’ve driven less than 7,000 miles (mostly highway for weekend getaways) and there is no way new brakes will give out that fast. RTown told me they would look up the history on the vehicle to see what work was done.They were unable to find the paperwork for the vehicle. They are under new management and a new management system so they could not verify if the brakes were new or promised to be new. This was very disappointing, but they did try to make it right by offering to upgrade the brakes to ceramic pads and only charging for parts and labor. The price I was quoted still wasn’t worth it so I decided to take it to Midas.They did a great job fixing the scratches that were on the car, but it took them a full week to get around to doing it. I was told to bring it in that morning and it would be fixed by that evening, but I ended waiting at the dealership all day and driving a loaner for the week instead ( free of charge).I have mixed feelings about my service over all. I appreciate the effort but I feel the execution and communication between departments could be better. As a previous Cadillac and Infiniti owner I’ll admit I’m a bit spoiled when it comes to service so I won’t be too harsh on them, but I can’t hide the fact I’m still disappointed that they couldn’t find the paperwork and wouldn’t believe us on our word so now we have to spend $400 for something that shouldn’t need fixing for at least another 13,000 miles.If you are considering buying from here I won’t tell you to stay away. We do love our vehicle and it was low mileage for a fair price. I will encourage you to get everything in writing and a copy of all work done to your car before you sign your name on the dotted line. Yes our tires were new (an easy check), but the brakes were not and we had no way to check without taking it to a mechanic.

I came here to rtown ford no problem even with my credit issues they were friendy an d welcoming they where like familyThank you rtown ford

Our salesman Damon was relly a great help. Help us ger into a car we could afford. Thank you great customer service.

Remember Liberty Ford? Well, this is their new name under new management etc.. still great service and yes got another vehicle through them..

We are committed to making your experience the best you have ever known!

Wow!Top 3 for worst dealer serviceI got a mailing about new ownership with coupons.Called 3 times & no one answeredVanessa on their chat feature tells you to call. Then disconnected from the chat when I didnt want to give my name