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Raleigh Auto Care
6005 Grove Church Rd, Raleigh, NC 27612, United States
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Raleigh Auto Care

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Wi
Review №1

First time customer. All were kind, friendly, generous. Much appreciated.

Ry
Review №2

Tim and his team are always on the ball when it comes to my vehicles. Theyre knowledgeable, prompt and transparent with their explanation of the service required to repair my cars. A reliable auto repair shop is an important resource to have on hand. Im glad to have found them!

Ch
Review №3

Bought a new (to me) car from them. They were knowledgeable, friendly and professional. The price was good and overall I am happy with my purchase.

Ku
Review №4

Tim and Josh are great to work with. They kept me up to date on the repairs and timeframe constantly. They worked directly with my insurance company so I didnt have to bother being in the middle. They even knew my car was in an accident before I even told them and reached out to me first. Repairs were made and after they test drove it, they even fixed one more thing until they were completely satisfied with all the work before letting me pick it up.

sc
Review №5

Trust Tim and his team. They always have their customers best interests at heart and are super friendly, helpful and knowledgeable. I have recommended them to everyone I know and noone has ever been disappointed. This is the place to get all your cars serviced.

br
Review №6

From Start to Finish, I had assured confidence we would be treated well. From the conversation over the phone to the diagnosis, I knew I took my family van to the right place. There were no last minute surprises on our bill everything was as discussed. I was dreading the hassle of getting a rental car for a few days, but we had no worries as RAC provided us with a loaner car.Thank you RAC!We will be back here for all of our auto care needs.

Kr
Review №7

My husband recently took his 4Runner to Raleigh Auto Care and we were very happy with the work they did. My husband worked with Josh and his level of professionalism and communication was well beyond exceptional. The gentleman who did the work on the car did a great job, got it fixed and ready to go in a timely manner. Got a chance to speak with Tim and Andria (owners) and they were so pleasant and very genuine people. I like to support local businesses and they are running a great local shop. Give them a chance, they won’t disappoint. We will be using this shop moving forward.

Da
Review №8

These guys are GREAT! I have a highly modified 2000 Toyota MR2 and in two hours they were able to diagnose and repair a serious performance issue that had baffled and vexed at least three other shops, including the Fred Anderson Toyota dealership. The car is fun to drive again and running better than ever. I finally found a place I can trust to take good care of my odd little daily driver.

Mi
Review №9

Raleigh Autocare provides quality care and are friendly and honest. I am always treated right there.

ja
Review №10

So I took my Class B RV in for routine oil change and tire check. I asked them to look over everything since I am heading west in a couple of weeks. I am very impressed with the service because the oil change was the least of problems found. Needed to replace all four brakes, pads and all and found one of the inside duels was flat because of a nail. Went way past doing what I had originally asked of them. Heading over the high Sierras in a couple of weeks with thin brakes is unsettling. Very impressed with Josh and Boggs and the shop. Could not recommend more highly.

Ch
Review №11

**UPDATE Jan 2021**Josh and the team at Raleigh Auto Care continue to provide great service. I had a repair in August that we still chased for some months to get perfect, and thats just what the folks there did for me. When time and schedules lined up, we got my Subaru back in the shop and they made the repair perfect at no additional charge to me. Then some weeks later after a run in with a box of 4 deck screws in the middle of the road, they patched (2) of my tires and inspected my girlfriends vehicle all with little cost to me and in record time for each issue. Once again, they went above & beyond to help me and I will recommend them to anyone who needs service on their vehicles.After buying a used Subaru, I searched the web for the best independent Subaru mechanic in the area and Raleigh Auto Care was at the top of the list. Since then, theyve helped me keep my vehicle maintained as well as done some other small repairs. The price point is very reasonable and they are very polite and professional when youre dealing with them. I fully recommend them for your car, foreign or domestic, and Ill continue to give them my business for years to come.

Ro
Review №12

Took. Are of all my cars ailments. Everything is like new again.

Le
Review №13

I love this place. In my 30 years of owning cars I have always been uncomfortable going to service stations. But not here. They are honest and reasonably priced. The girls at the front desk make you feel at home. All the mechanics are honest and trustworthy. I have never had a problem.

Ma
Review №14

Fit me in for a state inspection on a dime. Great communication. Fast and easy.

Ke
Review №15

Great service. They were able to clean oil from the inside of my hood, control panel and air filter that another shop had caused while keeping us updated. Friendly staff and reasonably priced. Definitely will be bringing my car back again.

Ri
Review №16

The team at Raleigh Auto Care is amazing. They were honest and straightforward and gave me money-saving options. A local chain had quoted me over $3,500 in needed repairs to pass inspection after doing nothing but pulling the codes. Raleigh Auto Care not only provided a free loaner to really take a look at my car, they clearly explained what really needed done and whether it was worth doing it for my car. I completely trust them with taking care of my vehicle and recommend them highly!!

Ad
Review №17

I was turned away by 3 mechanics with my (ancient 300k miles) workvan. RAC welcomed the work, solved it affordably, and did some routine maintenance quickly. You must have good people to satisfying customers the way these folks have.On another vehicle, I had an unfortunate situation with a battery and a fuse going bad.I replaced the battery myself, and a new problem appeared.Unfortunately I had the car towed to the dealership, where I was quoted $128 for a new battery terminal which I had just replaced for four dollars in four minutes, and a new throttlebody and sensor and other work totaling almost $1100.It was a tough decision, but I had it towed for $75 from Fred Anderson Toyota to Raleigh Autocare. This was the best decision. For nothing more than a diagnostic fee, they replaced a $.10 fuse, and had the vehicle on the ground running in 1 hour.

Ma
Review №18

These guys ripped my daughter off on an inspection. What should have been a $13.60 vehicle inspection ended up being $62.62. They took advantage of a young female driver and should be ashamed of themselves. Also, no one was wearing a mask during this COVID crisis.

So
Review №19

Love this shop - Ive been a customer for almost 20 years. Great service!Careful though, the GPS might take you to a different address, because there is a shop right in front of this one!

We
Review №20

Ive had several cars and trucks serviced there for many years. The service quality is excellent.

Li
Review №21

Great customer service. Locally owned and operated.

Dy
Review №22

They help me in anyway they can, all the time. They will make your vehicle run like its never run before. My mechanics for the rest of my life.

Ro
Review №23

Raleigh Auto Care fixed what they said needed to be repaired. Good shop

Mo
Review №24

I moved from upstate NY (home of the infamous salt roads and rust issues) to Raleigh 6 months ago in my ‘08 Accent. Since I moved here I’ve brought my car in about 3 times for general maintenance issues and I was nervous to find new mechanics away from home, but these guys feel like home! They walk you through the diagnostics, give you honest advice about what needs to be fixed sooner and what can wait for later if you can’t do everything all at once, and the prices are really fair. I was referred here by another happy customer who’s been coming for years (shout out to the autozone crew on Glenwood, also MVPs), and I highly recommend this shop too. Student friendly, and non-mechanically inclined friendly.

Os
Review №25

Stranded in Raleigh when my starter motor died. I called the shop and they told me to come right in, called me a little later with an estimate, and worked past closing hours to get me back on the road. Everyone was polite and friendly. Not inexpensive but they got the job done and did it correctly which was well worth it to me.

Sa
Review №26

Very unsatisfied with service, communication, and timeliness of my experience. Would not recommend to a friend. Cherry on top was being called “honey” the entire time. Really not as endearing when quality of service is not living up to its glowing reviews. Enjoyed having to get the interior cleaned afterwards.

An
Review №27

I’m so glad we found Raleigh Autocare! We won’t go anywhere else now. The staff is knowledgeable and professional, their work is excellent, prices are very reasonable. They took the time to explain what was wrong and all the options for fixing it. They had my Equinox running great again. Thanks for the great service!!

Ni
Review №28

Great people. Great staff. Very helpful and understanding. Do what they can to help me at every turn. Wrote a bad review at first because of a long wait, but they help are great people and work with you to give you the best experience possible. My family has been coming here since we moved down here. Would definitely recommend them.

Cl
Review №29

Joe is your guy. Fair prices and great service.

jo
Review №30

Kind people.

Ed
Review №31

Excellent service.

Ka
Review №32

Ive been taking my car to Raleigh Autocare for almost 5 years now, and I have an aging car that needs some TLC :). Ive been lucky enough to have the same mechanic, Brian, do most of the work on my car. He knows it really well, and I havent had to get anything re-fixed. They are upfront about costs and will prioritize what is most vital to fix first. The front desk staff is also knowledgeable, accommodating, and fun. You can tell the people here enjoy working here and want to do a good job. I highly recommend coming here!

Do
Review №33

Our family loves Raleigh Autocare! They amaze us!! They do an amazing job of listening to whatever our current auto CRISIS is and working with us to fix it as quickly and accurately as possible. They have a great deal of integrity and are honest and trustworthy. I know they care personally for all of us in my family and have been very patient during some stressful times. Its always stressful when you are having to deal with car stuff and they communicate well and listen well which is helpful in a car crisis!! It means a lot that my young adult children also trust them. Many timesTim has spent time talking with both of them and has helped them work through issues with their cars! Mike and his team also do amazing work repairing body damage!! We are so thankful for them!!! Thanks to all!!! We appreciate you and are thankful for you all!!!

Ge
Review №34

I assist in running the Fleet department for a local hospital. We send our vehicles, even our ambulances, to Raleigh Auto Care for small and large repairs. The staff always ensure we are completely satisfied with the service performed. I would recommend Raleigh Auto Care, not only for anyone who needs their personal vehicle serviced, but also for any business that needs its fleet serviced. Keep up the good work.

P
Review №35

Raleigh Autocare is an efficient, knowledgeable business. I own a Saturn and needed work done. Many businesses would not work on it. Raleigh Autocare not only fixed my Saturn but have continued to keep it running well. They were welcoming to me and explained everything they did every step along the way. The staff interacts with customers in a most professional way from mechanics to staff who answer the phone. I am very happy to have found them and will continue to bring my car to them for regular service.

Da
Review №36

Raleigh Autocare is very thorough and pays close attention to detail. I have a customized car that is unique and needs very knowledgeable people to diagnose and fix any problems. With this kind of vehicle, trust is a high part of choosing who to work on my. car. Raleigh Autocare provides that service. Their folks are very helpful and friendly. I highly recommend them

Jo
Review №37

Raleigh Auto Care was highly recommended by a friend and I was not disappointed. Starting with Kathy at the front desk, everyone was personable and helpful. The work was done on time and no upselling was attempted. The invoice included a description of what was found and the reasons for what was done or not needed. How many places will tell you that something you requested isnt needed?

Be
Review №38

Amazing service. Tim and Steve are the best. We’ve had several services performed here: from inspecting a new used car for defects, to general maintenance and repair, to body work and finally to selling our used car to them! Most recently my bumper came off and I called them to talk me through disconnecting the wiring for the fog lights so I could stow the bumper in the car. I couldn’t disconnect it so they offered to drive out to me and do it for me. Then they carried the bumper back to the shop and when I came to drop off the car, not only did they offer me a courtesy ride home, but they offered to do it in my car so that my children could ride in their car seats. What amazing customer service! I can not recommend them enough!

Ji
Review №39

Best bang for your buck. Work done right.

To
Review №40

Knowledgeable, quality job, competitive.

Je
Review №41

I bought a 20 year old vehicle from them about a year ago. It runs great and I take it back to them for routine maintenance. I always have an awesome experience. The staff up front, the owner and his wife and the mechanics are always a delight to deal with.

Al
Review №42

Always nice to do business here!!

Ci
Review №43

If I could put minus stars on Raleigh Auto Care, I would. My 17 year old son worked all summer to save his money to put a lift on his jeep. He was given a price of 450 maybe 475 for installation only before they started working on the vehicle. Parts were supplied. A guy called my son and told him it would be about 1,000 after the fact. Then he agreed to lower it to 750. I called and Tim started yelling at me when I told him that was too much variance in price for a kid. After he started yelling at me,I told him that I would have my husband call. I figured he thought it was okay to yell at women and to take advantage of kids.He did not yell at my husband and they agreed on a price of 600.When we got there it was 625. Get your quote in writing and make sure you have a man handle the transaction, if you go there. Ladies and kids, this is not your place.

To
Review №44

Ive trusted my vehicles to Raleigh Autocare for years and theyve never let me down. From the owner, the mechanics, the women at checkin......all are friendly, honest and trustworthy. Ive recommended them to others and have never had anyone complain about the treatment or service theyve received. Give em a try....you wont go back to your dealer or shade tree mechanic.

Sh
Review №45

Cathy was very helpful and sweet. These guys go the extra mile for their customers!

Co
Review №46

Ive been taking my car to Raleigh Autocare now for a couple of years. They always treat me great and explain what is what with my car so I know what it needs. I was really tired of going to the chain repair shops and getting over-charged and under-service. Thanks guys!! #googlelocal

Sa
Review №47

Raleigh Autocare has serviced our cars for years. Complex or simple, the service is excellent, timely and reasonably priced. We are very pleased with their professionalism and highly recommend them. Sandra Nietschmann

Ti
Review №48

Ive been to Raleigh Autocare several times for minor body work. They have always been prompt, courteous, polite, and very economical. Always under time estimate as well.

Lo
Review №49

We were in Raleigh for our granddaughters wedding. We had car trouble and took it to Raleigh Autocare. They fixed the initial problem but that was not the only thing. We were ready to leave and had the same problem. Long story short, Tim, the manager, did the last work at no charge because he felt it was their fault that we had to stay over. Now thats what I call an honest and upstanding mechanic. We wouldnt hesitate to recommend them.

Ch
Review №50

Great folks to do business with. They stand behind all work and honor all warranties.

Sa
Review №51

If I could put minus stars on Raleigh Auto Care, I would. A few months ago while at a car wash near them one of my side mirrors was damaged. Since It happened at the car wash they told me to come here to get it replaced for free obviously because they were at fault. The mirror they so called replaced started spotting a few months later the paint began to fade. Shortly after I took my truck to a mechanic where I was told that this happened because the new mirror they used was purchased at a junk yard-.- This place is horrible! I wonder how many times they have done this before to other clients.

Ti
Review №52

Really nice....they take car to accommodate to the customer

Bo
Review №53

Honest and knowledgeable people. The technician who worked on my car came out and talked with me about the work performed and other things he noticed that I should know.

Ni
Review №54

Only garage I have ever used for my cars they are great. Have been using them for over 10 years now.

Jo
Review №55

I have know Tim for a long time and he is VERY knowledgeable and so is the rest of the staff at Raleigh Auto Care. I recommend them to all of my friends!

Wi
Review №56

WONDERFUL place, staffs friendly and mechanics are great.

My
Review №57

The guys here really know what they are talking about

Di
Review №58

Sold me a car that doesnt work for $4000, a huge ripoff. They are in fact not car mechanics or salesmen, they are straight up theives and liars.

Ro
Review №59

Best shop around, with the best staff!

Ni
Review №60

Great customer service with very honest staff!

Se
Review №61

They do good work and it really care

An
Review №62

Very skilled mechanics (technicians for the politically correct).

Ti
Review №63

Honest people.

Information
12 Photos
63 Comments
4.5 Rating
  • Address:6005 Grove Church Rd, Raleigh, NC 27612, United States
  • Site:http://raleighautocare.com/
  • Phone:+1 919-789-8499
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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