I take my dog for daycare and its always been a pleasant experience! The staff 8s very friendly and Raider is always happy when I pick him up.
I realized I never wrote a review during the time I was living in Rhode Island and took my dog Schuyler to Diva Dogg Grooming, but Ive really been missing them! I tried Diva Dogg Grooming after my Petco groomer relocated, and I tried a new groomer at Petco, but I wasnt particularly happy with the service for how much they charged! DDG was right across the street from me, so I figured Id give them a call, and they got me in the same day! They were so open to how shy Schuyler is and gave me a tour of the facilities, and I love that the dogs have a play area for when theyre not being groomed instead of being in cages all day! My favorite part about them was the 6-week grooming plan--it gave discounts on her groom, a free groom after a certain number of appointments, and Schuy NEVER looked better. As someone with executive dysfunction who has a hard time remembering to schedule an appointment, getting a text every six weeks to remind me to bring Schuyler in was amazing! Her current groomer does well with her, but I definitely miss the soft, shiny coat she had going into DDG every six weeks. AND, theyre the only black-owned grooming salon Ive come across, which means so much to me as a black client! I highly recommend working with them!
I took my dog here about 4 times 3 out of the 4 times he ended up with irritated balls due to them shaving over them. I left detailed instructions on to avoid this part on my dog due to it leaving him with raw nuts that scab over a whole two to 3 week ordeal of powdering him and using a cone. The last time I brought him I reached out serval time to address how unhappy and how miserable my poor hurt dog was and no one I mean no one retuned my calls or got back to me and I had been going there for a while. I’m upset about the way the situation was handle and the lack of cares for the damage they caused my dog
So, I’m going to offer some constructive criticism based upon my visit. I was looking forward to supporting this business.. they had great reviews but after my visit I wasn’t impressed with their customer service.First off, when you walk in they look at you like you don’t belong there.. they talk to the dogs like they don’t want them there, or that they’re bothering them. You guys really need to do a deep clean in there because it wasn’t clean at all. I understand, you’re cleaning dogs but sstilll. You didn’t even acknowledge our dogs when we brought them in, overall it was subpar service and I’m not sure why people choose this place.I never write reviews either so please have someone come train you and your team on customer service and satisfaction. Good luck
I love Diva Dogg Grooming and staff. I brought My rabbit in and they treated her like a queen. Nails trimmed little to no shedding and smelled so good. Not to mention how personalble the staff are.
I had a good experience here the first time. They were able to fit me in right away and I showed them a picture of how I wanted my dogs hair-they cut it exactly the way I wanted. I liked how they let my dog wander around instead of being stuck in a crate. They told me it’d take four hours and that’s exactly how long it took (but almost on the dot which led me to wonder if it actually takes exactly four hours because the same thing happened to my friend and then to me the second time I brought my dog there). They charged me for a golden retriever price (the more expensive side of him) because my dog is a 30-lb cocker spaniel/golden retriever mix, but he is mostly cocker spaniel. They gave me a free bow tie for him and said there would be a picture on Instagram later but I never saw it. The second time they also fit me in right away. When they asked me how I wanted it I said to do the same exact thing as last time since they told me they took notes. However when I went to pick him up-hardly any hair had been cut except on his paws. I noticed it but didn’t think it was enough to say anything. They had given him a new bandana. I didn’t get a very good look at him because I was also paying and didn’t notice till later how much they had not done. I forgot his leash like a horrible dog owner so they let me borrow theirs to get him to the car and then bring it back. They charged me for a cocker spaniel this time. I found a giant knot of hair under his ear later that was actually worse than when I brought him in. And the worst part, I didn’t discover it until a week or so later but they had cut his whiskers almost completely off.. I was so upset and disturbed when I discovered this. Dogs should never have their whiskers cut, and if they’re going to do this they should 100% ask the owner first. Sadly won’t be going back considering I need to bring him back somewhere else after only two weeks when he usually needs to go only every few months
Thank you for making Chiky look so handsome! Great service, very professional, and Chiky was well cared-for.
Always helpful and willing to work with the proud pup parent to achieve pups perfect look!
Had an appt at 9. They said 2-3 hours. At almost 12 (the 3 hour mark) they told me theyd be another 2-3 hours. They supposedly bring all the dogs in for 9 am then groom them in the order they come in. Thats an awful set up for an anxious dog like mine. The place is gross and definitely doesnt seem clean what so ever. I definitely wont be back!
I got an appointment much quicker than I thought would be possible! Nicole and Jamar were very attentive & professional. They did an amazing job and showed lots of love for my babies aka puppies. They looked like different puppies when I picked them up! I was so happy with the grooming! This is my new go to grooming FAMILY! My puppies were very happy!
First of all we dropped our dog off at 9:30 for an appointment at 10am. We got curious as to how long the wait was to pick our dog up. We called and the lady gave us a attitude saying we told you not to call and check on the dog. Mind you this was 12pm and there were still 2 dogs in front of him apparently. Finally time passes and they closed. At first they refused to give us our dog back. We had to call the providence police. We brought the dog there to have a hair cut ect. They completely did nothing and we still had to pay. Our dog came out dehydrated, wining and had to go to the bathroom. Also where they keep the animals they have no ac! The owner and her grand son were extremely rude and swore at us. I do not recommend this place at all. Monday we will be contacting the BBB as to also they do animal cruelty here. How are you going to hold someones animal till the next day and refuse to give him back. There is a law in Rhode island called dog napping. She could have got charged for this.
Awesome shop they are wonderful with my pet, when you walk in the places is amazing, clean, and you can see the how creative the groomers are working on the pets, you can smell how sanitize the place is and a gentleman was sweeping up as they were grooming, and they are so professional, they are now my permanent groomers I will be back.
I brought my cat Jada in for a full car grooming and I was treated with the upmost respect and hospitality of any grooming shop I’ve been too so far. My cat came back in a timely manner and she smelled and looked amazing, I will definitely be back. #catgrooming #foundmynewfavs
My dog got the best haircut of his life here. Would definitely recommend this place over Petco or any other big chains. The price difference is minimal, they can get you in weeks sooner, and the haircut takes half the time (my dog is tiny so that doesn’t hurt). The owner is very friendly and accommodating as well, plus they give him little accessories whenever he gets a cut! They also do cool colorings!
I was so lucky to find a grooming shop that was able to take me the same day i called. Not only was i able to take my dog but also my cat and they both came back looking their absolute best, thank you so much to the whole crew over at DivaDogg you guys are the best
That were very patient and seemed to really care about my boy Marty. If you bring your furry friend here, you will not be disappointed, as they will be in very capable hands.
The staff are always very personable and polite. And price great for the service you receive. And most importantly, my dog is always sooo happy when pick her off and pick her up!
Great service for my baby norè, had the cutest pictures of him taken aswell. Definitely going to continue bringing him here. Thankyou divadogg❤️
Jamar and Roni are the best, Anne the office manager is pleasant and accommodating. Highly recommend this grommet.
Staff was very gentle extremely courteous with the care of my Gizmo I am a repeat customer because of that fact.
Ive used Diva Dogg for grooming, daycare and boarding and have had a great experience every time!
I brought my baby Kream in for grooming yesterday and it was a wonderful experience and he looks so good, they are now my forever groomers.
My pup loves this place. Always comes home happy and clean
This is THE BEST groomer I have ever been to. My 7 month old puppy would not let anyone touch the hair on his head, this is the only groomer who has been able to do it and he loves them! When they finish grooming the dogs get to play. together. Hercules did not want to leave! They are not only wonderful groomers but wonderful people! I would give them a million stars if I could! The before and after pictures say it all!
This is the BEST groomer I have ever been to. We cant groom our dog ourselves and every time we bring him to get groomed he has to be picked up for aggressive behavior. The groomers were very kind and patient with our pup, and even cut his nails- which we thought was impossible. THANK YOU! You are miracle workers! We brought home a whole different dog.
This place is truly amazing. I love the customer service and the welcoming feel. They were very friendly and just aimed to satisfy. It was very affordable and I will definitely be coming back. Plus my dog loved it.
Great first experience and my puppy Shih tzu came out very handsome. They were able to help me get an appointment that fit my schedule. Will definitely go back again! Also a very great local black owned business ✊🏽
In town visiting and came across Diva Dogg Grooming. Just what little miss Tiffani needed while we were in town. Excellent customer service. Ronni did an amazing job on Tiffani. Even Tiffani enjoyed her visit. I highly recommend Diva Dogg Grooming to anyone who has a fury friend. Thanks again Ronni. Keep up the good work.
Im so glad I found Diva Dogg! They are not only our new groomer, we have built an amazing relationship to where we can call each other good friends/family. Ronni and her family are such wonderful people. Everyone is so nice, friendly and professional. She absolutely loves what she does and is very good at handling our little guy. He looks so fresh and smells so good when we pick him up and hes always happy. That wasnt always the case with our last groomer. I definitely recommend Diva Dogg to all pet owners. It is a small local family owned business. Not only is she amazing at what she does, her prices are very reasonable. You can either call to schedule an appointment or simply walk-in. I promise you wont be disappointed!
Great staff, everyone is very friendly. Every dog looks very happy and well taken of while in their care. Reasonable prices. Family oriented
Excellent care. I have a large Akita. She did a wonderful job. Would highly recommend.
I have been going to Diva Dogg Grooming since they opened in 2018, they have been wonderful to my baby, they do a wonderful job, they very creative, they are the best!
Took the time to show me around and MADE me feel at home and safe to leave my family member there to get groomed.... So happy to find this place. The work is 👍
I boarded my dog with them for a week. I was worried because he has separation anxiety. He had the time of his life!! When I came to pick him up he wanted to play with his friends longer!! They are very caring and understanding and absolutely knew how to keep my boy calm. We will most definitely be back!!!
Love them!! Roccoo looks like the Divadog he is!
I stumbled across this place and as soon as I walked through the door with my puppy Kujo everyone welcomed us with open arms and started giving Kujo immediate love and attention. I loved the people and their work. He looks and smells great and came back smiling I’ll most definitely be returning and recommending.
Awesome!!! I was extremely please with their service. Roni and her staff were welcoming and caring. My fur babies (Rosie and Princess) was very comfortable in their care it was a wonderful experience. Looking forward to our next visit.Thank you Roni and Staff. 😀
If I can give this place more than 5 stars I absolutely would! After having a bad experience with a rude Petco employee, I chose to look elsewhere. Bentley was slightly matted and needed to be groomed badly. They accommodated so quickly and took him in the same day. The staff is super loving and Bentley looks amazing! Let’s just say we found our new grooming home for our Bentley
Gator loves coming to see Ronnie and company. Ronnie does an excellent job bathing trimming and all the neccessary grooming that is needed. We love the loving family atmosphere and the love they show for all the fur babies. Glad they are in the neighborhood.
Ronni is absolutely wonderful with my two kids. Her work is very, very good . Shes also extremely affordable. I cant recommend Diva Dogg Grooming enough.
Just took my dog for the first time an what a experience they are so nice and do a great job my jackie looks amazing 🥰🐕👌❤ couldnt be more happier with the grooming job will be returning for future visits ❤❤❤❤ 5 STARS ACROSS THE BOARD.....
Took my Yorkshire Terrier to this new shop in my neighborhood called Diva Dogg Grooming from the time I stepped it felt so good, staff is friendly, and the groomer is an amazing young lady, my pet is mean and dont like people he is always barking at people but when he walked in to the shop he didnt even bark and when he met Ronni he acted like he was right at home she did an amazing job with him. Ronni is my go to groomer from now on. Thank you Ronni
Took Foxy (Mix Breed Dog) to them and they did a wonderful job, they went above and beyond what other groomers do, Ronni took her time with my baby because she can be a handful, and walking in to their shop feels comfortable the pets are at home. You can see the true passion she has for your pet. This is the only place Im taking my baby going forward.
Best groomer in Providence!
Had an Awesome experience at Diva Dogg grooming, thanks to Ronnie. Enjoyed our spa time and my dog loves her so much.
They treat your dog like a family 😍😍😍
Was a little skeptical about the location but don’t judge a book by its cover because this place is awesome
Excellent place for the care of my little babies, they are excellent ppl,i come back soon!!!
Just moved into the area and needed a new grooming home for Nutz. He is very difficult to deal with and doesn’t handle strangers well, but it was such a welcoming feeling at DivaDogg, it was clean and the staff was very courteous. I dropped him off and expected him to be crying when I returned and he was surprisingly calm and he looked great. I don’t know what you did Ms. Ronny but you are a true god send and you have a new loyal customer.
Had a wonderful time today at the groomer today wit my Chihuahua they was so polite and welcoming and my dog loved
Excellent Service, Super Animal Lovers, Safety Environment and Clean, A Little Expensive For My Budget, But Every Dollar Expend In Jack Visit Was Good, No Regrets.
They had different price 3 months ago and now is 45% more expensive.
Ronni is soo good with my Princess!!! So pleased with the services.
Friendly and knows how to treat my dog.
Very nice lady and professional
Great people who do great work
Awesome service and attention to details
This place is amazing.
Exceptional service!!! Staff is very friendly and caring!
Excellent service
Love them