TERRIBLE.TL;DR: Took my working van in for a basic inspection. They took two weeks to complete the work (some of which turned out to be unnecessary), didnt communicate with me for days at a time (kept saying should be done by tomorrow and then wouldnt call me for days), left my car with a roof leak in the rain when they said it would be kept inside, caused a major oil leak, told me to just keep driving with oil everywhere, and then I couldnt get the owner to give me a call.DON’T TAKE YOUR FORD HERE.I waited a month for my appointment with my new van. I was willing to wait because I had heard really good things about the shop. I took it in for a 85pt inspection. It was running fine, but was about to take it on a long trip and wanted to be sure I would be safe as I would be in the deep forest out of service.When I dropped it off they told me they were a little behind and that they wouldnt get to it until the next day. I told them it was fine as long as they kept my van out of the rain, as I knew it had a leak in the roof. I was told this would not be a problem.They did an inspection and found some issues to address. Had my car for a total of 2 weeks. A chunk of that time was spent chasing a non existent issue. In that time I drove by and saw my car in the rain. When I got it back, there were water stains inside on the roof and the LED light I installed inside was water damaged.A few days later I took my trip. I made it about 20 miles before I saw smoke under the hood. Pulled over and opened the hood and it was covered in oil. It was dripping and pooling out the bottom of my car. I called Deans and told them there was a major leak and how much oil was everywhere. The guy said not to worry about it, and that they had noticed a bunch of oil on the engine earlier and it was likely just that oil burning off. He recommended we just keep going and ignore it.I was skeptical due to the amount of oil all over the bottom of my car, so I pulled into a local shop. The smell was terrible from under the hood. They confirmed that there was a major leak somewhere, but they were too busy to do any further investigation or repairs that day. They recommended we not continue with our trip and were shocked a shop would tell us to keep going knowing oil was pooling under the car.We had to come back to town. We brought it back to Deans when we could. I got two different stories. The guy in the office left me a voicemail saying that the tech had put the breather hose on the wrong port causing the system to pressurize and shoot oil everywhere. The technician called me and said it was an issue with my car, but was very vague as to whether he had done something incorrectly or not. He then explained that Ford diagrams are really bad and hard to read, so that’s why this all happened. They fixed (and by fixed it I mean left the hose disconnected as it had been before I brought it to them) and threw in a free radiator cap (a $16.00 value!).I was pretty upset so I asked to speak to Dean. I was hoping to talk things over so I could feel a better about all of this. I was told he was too busy to take call from me which I found pretty disappointing since I had just spent over $1000 at his shop. I told them I would wait to speak to him directly but I never heard from him.The tech and the office manager told me they wanted me to come to “see” what they had done when I picked it up and explain how it went wrong. They said Dean might be there if I got lucky enough to catch him but at that point I was done. I’m not a mechanic, I don’t need to be shown anything. They had already been gaslighting me throughout the whole process, I didn’t feel comfortable having 2 or 3 men telling me that my concerns weren’t valid by throwing a bunch of technical information at me.I dont feel confident with the work that was done so I am taking it to get inspected again somewhere else. Fact is I paid them to make sure my van would be running well for my trip and they did the opposite.UPDATE:Just noticed my towing break system control is missing.

Actively in love with the shop. They do great and thoughtful work. Recommend regularly to anyone asking for a mechanic, especially with older Japanese or oddball vehicles

Deans is our new go-to for service and general questions about our diesel van. Eric at the desk is incredibly helpful and friendly every time we stop in, call, or text. Already recommended Deans to multiple friends. They do great work at reasonable prices. Two thumbs way up!

Dean is great. Used to know him as a neighbor. Just got a VW and trust that when I need work done that he will be a great help -- though I may need to anticipate booking well in advance.

Good group of knowledgable people at Deans. They listened to the issues with my van (both from me and the van) and were able to diagnose and fix the issues. Not inexpensive and had to wait a couple weeks for my appointment, but quality comes at a price and it was worth it. Ill go back and recommend their services.

I came this morning they told to bring the car at 3pm when i came back they told me that they are a month out the price was ok but why to play with me like that.

Super difficult to schedule a time, super difficult to get confirmed for that time, and then had to wait more than 2 months to try to schedule another appointment, which they declined eventually.

First, I apologize for the length of this review, I just want to ensure I present a clear picture including all details, since I know they respond to negative reviews and will try to make it seem like Im clueless.TLDR: Deans sold us faulty used parts, didnt test them post-installation, and tried to charge us more to fix their own errors.I own a Ford E-350 former school bus, the same bus you can find conveniently pictured on their google listing (as of 1/3/21). Unfortunately when I was moving from my residence, the bus wouldnt start. My boyfriend works on cars himself but we decided to take the bus to Deans because it was down the street from my old house (which avoided a towing charge) and because we were involved with moving and had no time to learn about this particular vehicles inner workings.The first thing Deans did to diagnose the no-start condition was to suggest an oil change. We thought that was odd, since neither of us ever heard of a car not starting because of dirty or old oil, but they did have an explanation about how the fuel injection is actuated by oil pressure. Looking back, this seemed like a way to collect money...After changing the oil, they THEN read the engine fault codes. They mentioned that the ignition switch was a bit messed up and that made it hard to read the codes, but as a repair shop, I figure they have ways of dealing with a problem like that (we ended up replacing the ignition switch later ourselves for $18 and 10 minutes of work). They then found out that the injector driver module had failed and ordered a used one for about $350 which we authorized after hearing new ones would be $800+. The bus still didnt start and we ended up having it towed to our new house after paying Deans around $1300 in total.Fast forward about 6 months, the bus had been sitting, never started or attempted to start and both batteries were disconnected. My boyfriend finally had the time to do some investigation himself. He connected the batteries and tested the injector driver module that was installed by Deans using the testing methods supplied by Ford themselves in a service bulletin. The module was faulty. The capacitors in this module were only storing about 3V when it takes upwards of 100V to fire the injectors on a powerstroke diesel engine. The case of the module was also covered in corrosion and, even to an untrained eye, looked like it was in rough shapeWe went back to Deans demanding answers as to why they had sold us a defective IDM and not tested it post-install and they just kept saying that we would have to tow the bus back and pay another $80 diagnostic fee before they would MAYBE admit that theyd sold us faulty parts and try to fix it. We asked to speak with Dean himself and even though the counter guy went and told him and said hed be out in a minute, he never came out in the 45 minutes we waited. It was almost as if he knew theyd done something wrong.We found yet another used injector driver module from a truck parts yard in Mollala, installed it, charged the batteries and without changing anything else the bus fired right up.It was evident that Deans did not want to take responsibility for their errors, and that they didnt respond well to speaking with someone who knows how to fix cars and understands how they work. Their ideal customer is someone who knows nothing and believes that Deans has their best interest at heart.Be warned, STAY AWAY!

I bought a 92 Toyota pickup at the end of last year. Of course it needed work. So after the transmission started to go, I took it to Deans. They took care of everything, and when I say that, I mean even when the NEW transmission failed within the first week of it being installed. It turned out that the company they worked with to get it rebuilt had put the wrong seal on it. Dean, Harriet and Hannah helped to take of everything and almost daily gave me updates. I just took the truck in for a tune up and oil change, and I cant be happier with the vehicles performance, all thanks to Dean and his crews knowledge and experience. Thank you all very much

Ive been going to Deans for almost a decade, theyve never done me wrong and always made time when I needed it most. You feel like family with this shop, which is why I send all my squad to get their work done at Deans.

I will gladly recommend Deans to anyone. They are honest, friendly, and eager to put people back onto the road safely.I took my car to them with what I thought was just a control arm issue, but turns out I completely bent my entire frame.This being my first major body trouble, Harriet and Hannah were incredibly knowledgable and patient with the whole thing. Instead of turning me away or just throwing a new one on and wishing me luck, they helped me navigate the insurance maze and got a trusted auto body shop involved to be sure my car would be road-worthy after the fact.I will not hesitate to call them in the future.

They understand my irrational attachment to my van Phyllis, they get her (and me). I don’t want anyone else looking under her hood 😘

Great communication throughout the process and quick work. They were willing to work with me on installing non-OEM upgraded suspension parts to eliminate an off center axle due to a previously installed lift kit on my Jeep. Will definitely be returning.

Great, honest mechanic!

After we bought an imported 1986 Mercedes van for a camper conversion, we had a sinking feeling when we tried to find a mechanic in the Portland area and were repeatedly turned away because of the unusual nature of the vehicle. That was until someone recommended Deans. We had a few small, but quirky issues that needed to be addressed. Dean and his crew were fearless in finding solutions and getting our van back on the road. Thank you!

So impressed! The technicians actually finished my car a day early. Work is stellar and the price is reasonable and commensurate to the service/ product you receive. Very highly recommend this place.

Deans is a diamond in the rough. They always do their best to explain stuff. Staff is friendly and honest and they make sure you know what youre getting into BEFORE dropping a bomb during payment.

Thank you the conversation yielded good info

Excellent service, good value

Brought my car in for a prospective buyer to have it checked out prior to purchase. From what I could tell the review was thorough, honest and accurate, and they were prompt according to the time scheduled. Seemed like good people.

The people at Deans are awesome! Great, fast service, know their stuff! Able to make an appointment and bring my Honda in easily and conveniently, and crazy cheap for a regular oil change. Highly recommend!

Great mechanic. Super quality work. Straightforward. Good prices. Super kind employees.I called around about an A/C job and Dean offered the best price.

Dean is the best damn mechanic in the world. I bring Old Blue here and he fixes her up every time. Ideal for consultations, pick n pull installations, some good time welding, etc etc. Bring donuts to share. Love the Dean team. :)

Nice, Fast, and Reasonably Priced.I had previously taken my Westi to Precision Motor and while they seemed to do a good job they were slow and therefor very expensive. Dean is just as good, or better, and at least twice as fast. Highly recommended.

Great people

I was recommended here, made an appointment a week in advance, had a bunch of specific issues that I wanted to point out and get fixed. I said I wanted to be there when they put the car up. This car is a project of mine, I fix what I can at home. Getting it on a rack is difficult because theres a lot of soft metal. I want to see whats going on after driving it the last 1000 miles. They said come in the morning and I could wait until they put it up. I waited all morning, then when they pulled it into the bay the girl who works there said I need you in the waiting room, and told me that for insurance reasons they couldnt let me in the bay. What did you think I was waiting around all day for? I want to look at my car with an expert and hear their opinion and see what the damage is. I said Im not going to hover around while theyre working on it, but I want to be there for the diagnosis and when they pressure test the radiator. I think I was super clear about what I wanted from the beginning. She said you can wait in the waiting room or take the car. I took the car.I want to be clear that the reason I want to watch a diagnosis isnt because I dont trust the mechanic, but because I want to know and see for myself whats going on and understand the issues with the vehicle.Seems like they have enough work, so I guess some people like them, but its the wrong shop to go to if you have a hand in whats going on with your car or want to learn by watching. Ive been to a dozen mechanics up and down the coast and I was never told I couldnt show them what I already know, or be there when they put it up. I suspect this shop maybe wanted me to pay for a flat rate general diagnosis in addition to the specific tests I was already asking for, which should have just run at an hourly rate. Most every other mechanic Ive ever dealt with has just put the car up and checked it out with me, then we have a conversation about it, and then I pay for their time and parts. Or sometimes hand me a wrench and Ill work on it with them. If something needs to be done, I pay for that, and if its something complicated I wont stand over their shoulder and distract them, but at least I want to see the problem and learn whats going on.

Great service and friendly staff. They will not fix what is not broken. I took my Sprinter in and they gave me a priority list of what needs to be fixed and when. Great people and great service.

This is the fourth (!!) mechanic I took my new-to-me car in to and the first that didn’t try forcing a bunch of repairs on me. The labor rate/hr seem little higher than some other shops, but you’re getting what you pay for. I certainly recommend.

If you own a VW rabbit diesel this is the place to go. Dean the owner drives one. Very knowledgeable about other cars as well, reasonably prices, and wont try to sell you stuff you dont need. Trustworthy place to get your vehicle fixed at.

Dean is the best!Also Ed, April & Harriet!He works on my fire truck, my Toyota diesel van and my 70’s RVAin’t nothing he can’t fix.Love that crew!

So I ended up with a flat tire while I was driving and I ended up pulling in to Deans Car Care! They totally helped me with lending me a jack too!

As much as I would like to rate this auto shop 5 starts, I cant. They charge hundreds of dollars for doing something that other shops do for free, or for a flat fee. So far, my partner and I have spent exactly $320 simply on diagnostics, and we are left without a single repair. In fact, after our last visit, the tech left electrical connections unplugged in our engine compartment and left the under-dash relay panel hanging by its wires. We will be taking our business to Wallys Halsey Auto down the street, which is a far more affordable, honest, and skilled shop. I dont mean to sound flippant, but Wally has more years experience working on Volkswagen diesels than the age of the tech we had a Deans.The details of our story for anyone who wants them: We chose Deans because they were close to our house and purported to specialize in Volkswagen diesels. So we brought in our 06 VW Jetta for a diagnostic of engine codes. This shop charges $80 for a diagnostic but we were told they needed to double the charge to $160 to diagnose our problem because we had 7 codes. We agreed to the diagnostic. When we came in to pick up the car, they said that actually there were only 2 codes but they still needed to charge us $165. We had been misled, and there was no way they were going to give us a fair price. Of course they had plenty of reasons but no responsibility was taken for why they had used the 7 codes as the reason for charging us more. We left feeling played, as if we had gone to a dealership.Please save yourself heartache and a dealership-like experience, and bring your business to a more honest establishment like Wallys Halsey Automotive.Update 2/28/2019:I fixed the problem and got the car through DEQ. The underlying issue was not a short, as Deans tech had told me for the price of $165. The actual issue was that the fuses in the under-hood fuse panel were installed incorrectly. Consulting the manual, I replaced and rearranged fuses to the correct amperages and this solved our problem. Error codes went away and the car is registered! We are now even more disappointed in the money we paid to Deans.

DEANS IS THE ONLY MECHANIC I TRUST, WISH I COULD GIVE THEM 6 STARS

Dean and his staff are great! Professional and friendly! Appointments required.

I came to Dean with an oil leak and misfiring issue. He diagnosed the problems (2 separate issues) and gave me a very reasonable estimate. Although the oil leak ended up being main seal related, he was honest and upfront about his evaluation and made amends when the initial repair did not correct the leak. Overall, I would highly recommend his shop.

This guy can tune a 67 Beetle that my buddy owns, and change out a tranny on my raised 97 Grand Cherokee. Ridiculously talented and under charged. Plus they call to make sure a fix isnt out of your price range.

Dean came highly recommended from a couple of friends as an honest, knowledgable and affordable mechanic and did not disappoint!

Had work on my heater system done a few months back. A couple weeks later the heater core was found leaking by my friend who was a mechanic. It was later replaced by my friend after calling the shop and them denying warranties of any kind. Super disappointed.

Dean and Kevin are top notch passionate VW mechanics. These guys found me a subaru engine and transplanted it into my 86 vanagon. High quality work from trustworthy genuine guys at a really affordable price. If you own or are considering owning a VW do yourself a favor and see Deans Car Care. After dealing with subpar VW mechanics - Dean and Kevin are godsends. Thanks guys!

Straight up and honest.

Great mechanics you can trust

Deans Care Care is outstanding.Dean and the rest of the staff are straightforward and very knowledgable

Sock puppets ♥️

Dean does great work, very knowledgeable and trustworthy!

Great car care

Friendly, reliable and trustworthy.

Hell Yeah!

Honest and friendly auto shop

Good service