I walked into Castle Subaru 3 weeks ago and spoke with Stephanie Bazaar. I ordered a car. She was with me every step of the way. She never pressured me, just educated me, listened to my concerns and responded each and every time I sent a text or made a phone call to her. I picked my car up yesterday and I absolutely love it. The transaction was flawless and easy. I highly recommend Stephanie Bazaar as a sales rep and Castle Subaru. Everyone was great that I encountered.

I visited Castle Subaru today and left with a new Crosstrek. Mike Martorelli was the sales consultant helping me and he was very helpful, full of the vehicles knowledge and I never felt pressured or rushed.Once we moved to the finance department, Stephanie Bazaar helped me. She went out of her way to get me a better deal.I was very thankful for these 2 employees today. I was already nervous about making this move and they were understanding, explained everything and made me comfortable during the process.Thank you both!

We purchased a new Subaru Forester in 2018 and have loved it! The salesman we worked with (Ricky) did a good job explaining the different models, as we had never owned a Subaru before and helped get us into the best fit for us. We have also exclusively used them for oil changes and tire rotations so far. We plan to keep this car for as long as we can, but will definitely return when it is time to get another.

Castle Subaru is an excellent place to get an oil change. They also do a 5 point inspection free of charge. They found that my rear brakes we completely gone and to the roters. They called yo inform me and changed them at that time. I highly recommend castle Subaru for all your car needs

My experience purchasing Castle Subaru was excellent! The customer service I was given was more than I could ask for. They were pleasant and extremely helpful and they made it an easy process! I would recommend any and everyone to visit Castle Subaru when looking for a vehicle!

This was my first time financing a car and Mike M worked with his managers to get me the best deal possible! Truly appreciate the work Mike put in to help me get my new car! I will definitely be recommending Mike and the Subaru Castle team to my friends and family. I really could not have had a better car buying experience.

Everyone was super helpful and kind! They work with you and not just try to sell you. They really wanted to ensure you are happy with your purchase! The finance team is also amazing and explained everything and answers all questions! Highly recommend!

Everyone at this dealership was friendly and helpful.Customer service there is the bestI will continue to do business with Castle and will recommend them

Service department is great! They are super friendly and knowledgeable. They estimate their wait time accurately. The rest of the staff is always so nice and pleasant. Frank Salinas is helping me look for a new car and provided all the information I needed In about 10 minutes. I haven’t had a bad experience at Castle yet!

Thank you Reece Lake! What a great team member you have! Buying a car can turn into a very stressful situation. Reece made me feel at ease and succeeded in making me feel completely comfortable with the entire process. I love my new 2022 Legacy and would highly recommend Castle Subaru. I can say I finally found a dealership and service center I can trust. Thank you again and keep up the great work!

Great service! Fast checkout! Pleasant waiting area with free beverages! Not a bad way to spend my Wednesday morning getting my car’s oil changed and tires rotated.

Frank Salinas helped me with my purchase of a new wrx. I knew what I wanted and he helped me get it. Great experience easy and they accommodated my work schedule. Will go back

I called in to schedule a service appt. The information was given to me in multipack ways (email/text). Since I had to come in during my lunch hour, the service department offered me a ride back to work as I working down the street. This was a huge help to me so I did not miss any valuable time or income. I was offered a return pickup as well to receive my car after service. Such an easy and reliable transaction. Thank you…

I like the covenants of the location near me. I also like the staff how attentive they are to everyone coming in. The show room was very comfortable alots of room even if your there for repairs i watch people playing cars on the table or just reading a book. I been enjoying my new Forster and just love it with all the high tech in safety features. Would recommend this vehicle to anyone.

Just purchased a brand new vehicle from Castle. My experience was amazing! It started with me calling and inquiring about a vehicle I was interested in. With the shortage of cars they told me it was available and if I wanted to come see it they can set an appointment for me. I was greeted at the door upon my arrival by an extremely friendly and knowledgeable sales person. The purchase of my car and trading in of my old car was by far the easiest and stress free experience I have ever had. I got a fair price and was in and out in a timely manner. I am a life long customer now! I appreciate the Castle Subaru employees for putting the customer first and creating positive experiences!

This is our second car purchase from both Castle Subaru & Joe as our salesman. They made the car buying process less stressful & so smooth. Also, everyone at the dealership is so helpful. We will definitely go there for our next car!

Castle Subaru service department is a high quality operation. I use their service over and over because they make it so easy and are extremely service oriented. Tough to find in todays business culture. I recommend them highly.

Service department communicated effectively and worked with the warranty company on my issue to make sure it was covered.

The time I spent at the dealership short and convenient salesperson was knowledgeable about the vechile I wanted it was a great day

Overall a pretty great experience. I was able to reserve the exact crosstrek I wanted ahead of time and come pick it up when it was delivered. The salesperson made sure I understood all of the features the car had before I left the lot. The process took a bit longer than I had expected, but Im very impressed with the service I received.

Short story:The whole thought of buying a car was nerve racking but the guys at castle made everything easy and simple. They were really hospitable and easy going wasn’t pushy or forceful. They made sure to explain to us every detail and if some deals were worth it or not for what we were looking for. A very honest team ready to help you buy a car.Long story:First time buying a car for me and I had the car I wanted in mind for a week or so. When I knew I could get the crosstrek I went in to buy the car a sells rep actually came to us while we walked to the door a sweet man named Joe. Joe helped explain to us some things and asked us about the interest on the loan and actually told us we could get a lower interest rate if they ran our credit through them (Castle). I was hesitant but in the end I ended up doing it which was the right decision for us because I did in fact get a lower interest rate. The interest rate was not only the right decision but they also got the car in sooner than they expected which came in two days after we bought it. They are an honest dealership and have kind employees. Not to mention the car is fantastic.

I could not be happier with my experience at Castle Subaru. Easy scheduling and available appointments. Greeted by friendly service providers, and was left to wait in a comfortable and clean waiting area. Service, as always, waswell done and completed in schedule .... and the car wash!!!!!

Castle Subaru was incredibly helpful and kind when we got a flat on the highway en route from Minnesota to Massachusetts. They had the tire in stock that we needed (only needed one since the tires were new), and were able to fit us in relatively quickly. We appreciated their kindness in what could have been a bad experience.

Steve is the best!! He made my experience so easy and is the nicest person youll ever meet! He made sure that everything you ask for is taken care of with utmost importance and that your satisfied with the work done on your vehicle! Definitely would reccomend!

They are the best; fair, honest. I bring my car in twice a year for service; several times they have not charged me at all. Once they misdiagnosed a problem, so they fixed it free. My car now has over 200,000 miles, and has never broken down on me. When something major needs to be fixed, theyre very upfront about it; but when everything is fine, theyre clear about that too.

Great dealership to find a car/truck/suv. The sales crew is fantastic and very easy to work with! My salesman, Derrick Davis was recommended by my niece. I did all my transactions with him and I did buy a car. Excellent location and professional staff!

Our experience at Castle Subaru was the best experience we’ve had at a car dealership! Everyone was welcoming and friendly. Specifically, Mike Roman was incredibly kind and helpful. He worked hard to ensure that we got the best deal possible. Overall, they made buying a car exciting and stress free and we absolutely would buy from them again!

Purchased a 21 Crosstrek in August 21. Primarily online at first, was able to identify an incoming model and put a deposit down on it over the phone from 2 hours away. Pickup experience was pretty good, car was ready and waiting at the correct time. No issues with prices changing or hard sell on upgrade/wtty packages, they took no for an answer the first time. I appreciate not being jerked around, seems like thats hard to find. Overall very satisfied and would purchase here again.

Very friendly staff. I trust them to work on my car and am willing to pay the higher price a dealer charges to use them for service. There are coupons available to help with higher prices.

I purchased a 2018 Subaru Forester from Castle Subaru and am glad about it. Tarik was great! Really friendly and knowledgeable about the inventory. He even followed up with me several times after my purchase to see if I was satisfied with the vehicle. I would totally recommend coming here to buy car. I love my Subaru!

My husband and I drove over 200 miles to visit Castle because they had the exact vehicle I wanted in the color I just HAD to have! Elizabeth answered my inquiry right away and set up an appointment with sales consultant Joe Amore for Saturday afternoon. When we arrived, I saw the vehicle right away as it was pulled up and ready for my test drive! Joe was extremely friendly, professional and knowledgeable when he greeted us and throughout the entire sales process. Dave in finance was awesome too and NOT pushy! Both my husband and I were thrilled with how the whole transaction went, from start to finish! Id absolutely recommend Castle to anyone in the market for a Subaru, and be sure to ask for Joe - you wont be disappointed!

Very polite people to deal with. I am very happy with the Terran I bought. I highly recommend them if you are looking to buy another car.

Love the customer service girls! They are wonderful and helped me with everything I needed. If you are thinking about coming in to this dealership, do not think anymore and JUST COME!!!

Having now experienced vehicle trade-in, purchase of a preowned vehicle, and maintenance from Castle Subaru, I have no complaints. Each process has been smooth and prompt. Shout-out to Mark Eierman (sales/leasing consultant) for checking in with me even after making a purchase -- hes a very personable representative.

Castle Subaru was extremely helpful. You have got to see my guy Jay Ellis there. It was quick, efficient, and utmost a great experience. They work great with others and I am excited to get another vehicle from them when the time comes. Thank you.

I made an appointment, was greeted promptly. Our car is under warranty and we are going on a traveling vacation. Oil change and tire rotation took 2 1/2 hours, at 18,000 miles a filter needed to be changed and total cost was $144.00. That included $10.00 off coupon. Seems like crazy expensive to me.

I recently bought a vehicle through them not even 24 hours later had to take it back to them to get serviced due to a sensortwice because the first time they fixed it apparently they did not fix it when I got it back I had to take it right back now here we are two weeks later I still dont have my vehicle its already been to three different dealerships and now theyre telling me I have to wait another 2 weeks their customer service is beyond horrible and rude The loner that they did put me in would only fit half my family and when I go to ask for a bigger one because we have a family trip coming up and they currently have my truck NOPE cant do that either because they have no other loaners availabile not to mention the loaner car but they did loan me has a hornets nest in the door and unfortunately we have children and one gets stung. I wouldnt recommend anybody to go through this dealership for anything nor will I ever make the mistake of going here ever again.

I recently bought a 2016 outback at this location. About a week after my purchase I noticed a noise and started to get concerned about the breaks. I scheduled an appointment to have the noise looked at. The team they have at this place is great! I waited for my car and boom. Car was fixed up and taken care of. Stephanie in sales, Dave in finance, and Mario were all so awesome and helpful though my experience!

Talk about a smooth car buying process! I will have to say Castle makes happen. The whole crew is super friendly and made us feel right at home. If youre in the market for a new or used car go see Joe and the crew! They will make it happen! Thanks again for everything guys well see you soon!

Everyone at the dealership was very helpful and friendly. They didn’t rush me. They answered all my questions about purchasing my leased car (I was at the end of my lease).I highly recommend them.

I went to look at a used 2018 Subaru Impreza. I was pleasantly greeted and was expected because of the form I filled out online. My sales rep was Mike, and he was wonderful from start to finished pulled out the car for me show cases a lot of the key features and even showed me personalized features that he thought I might enjoy. On top of that he gave me a way better financing rate then my bank did. Everyone in the store was friendly and they even gave me a nice little bag with goodies in it. You will not be disappointed with their service or mike.

Consistently excellent service experience. Wait times are accurate, services fully explained and a free car wash every time.

First I will say this is my 3rd vehicle I have purchased from Castle over the years. They always have the best deals and are willing to work with you and make your buying experience great. Shop at Castle ~ they don’t disappoint!!

Everything was going good until we got into finance. Apparently, our salesperson added in a $1500.00 package that couldnt be taken off because it was put on right away. We ended up having to buy it for $1000.00. Instead of driving off in our first Subaru all excited we were aggravated for being tricked. Now we bought the car in July we still dont have anything to make the payment. No one has ever contacted us saying they were missing anything from us. I call the finance company and they do not even have record of us purchasing the car. When I call the dealership I asked for finance, the sales manager, the Gm, the biller and the office manager one after another because no one could pick up my phone call. Very disappointing considering the amount of money we spent.....well not yet!

If this rating system allowed, I would have shot them a zero. Came in for a brake check/replacement and it took me more than 4 hours, and I am still waiting here. No communication until I pushed them. Then they said it will be another 15 min. Ridiculous. They are either hiring poorly skilled technicians or running with broken management of service. Never come back again and dont recommend if you are looking for a brake replacement. Covid is difficult for everyone BUT they dont deserve your business!

Omar is the best. So professional, so nice. Made sure I new what I was getting and went the extra mile to see that things were communicated clearly.

Our salesman (Joe) was friendly, knowledgeable, and helpful as we purchased our Subaru. We would definitely suggest Castle to anyone considering a Subaru.

From the start of emailing with Lisa, to testdrives and working with salesman Tarik to finishing the final paperwork with Tito, Castle Subaru staff were kind, patient and willing to assist with everything. Both myself and my mom came and purchased new Foresters so it was a process (felt long sometimes with a 2 year old with us) but the staff made it go smooth and were understanding with the breaks we had to take outside sometimes.

Had to drop off our car earlier this week for some recalls and they gave us a vehicle to use in the meantime for no charge and were really accurate with how long the repairs would take. We’re super happy we chose this location to purchase our family car, they take great care of us!!!

Purchased a new Subaru at Castle Subaru in Portage, in. Mark Sattler, our Costco link salesman was excellent. Very knowledgable, patiently answering all our questions, and making sure we were totally satisfied with our purchase. Unfortunately for future customers, Mark will be enjoying a well earned retirement, but fear not because they have a staff ready and willing to step into his role. Extremely satisfied with the whole experience.

Tariq went above and beyond to get me the truck I wanted.

I have nothing but nice things to say about this dealer. I worked with Mark S, and he did an excellent job. They were quick but not pushy at all. I will definitely be returning to Mark when the time comes tog eat another car. Thanks to everyone at Castle for being kind and accommodating!

Traded in our 2016 platinum explorer on a 2018 wrangler sahara 4 door. Great experience. Feel bad we forgot to ask for Reece when we went in since he helped us last year when we visited. Mike Roman was very helpful. Even after we signed the papers Tito in financing kept looking at our deal and was able to get us a better interest rate with another bank. Castle Subaru also doesnt have crazy dealer prep fees. We will definitely be repeat customers!!

Ive been using Castle Subaru to service my Crosstrek for 5 years and they always do great work. Friendly staff; great waiting area with wifi and snacks.

I am so grateful to have had such a pleasant experience buying my certified Used 2017 Subaru Legacy from Castle Subaru in Portage. My Salesman Derrick was knowledgeable and took care of every detail. I am very proud of my purchase and very happy with the financing terms of my purchase. I am new to the Subaru Family and that’s what Derrick made me feel like Family! I now own one of the safest and most reliable vehicles that I have ever owned. I am proud to say that I now own a Subaru!!!

Ive been taking my Crosstrek here for regular service for a couple years now and have been very happy. Good communication.

Wonderful experience! No issues at all. Everything went nice and smooth!

I was extremely happy with my most recent service experience at Castle. I stopped by without an appointment in the afternoon because my tire wasn’t holding air. They assessed things quickly and got me on my way with new tires and provided a loaner car since it was late in the day and they needed to handle it the next day. Mario was my service advisor and was quick, efficient, and courteous. I was extremely happy with my service and I must say that in 3 years of service there I have been overall extremely happy. In that time, I have only had one issue, which was an error in pricing, and it was remedied quickly and fully.

Castle Subaru has a lot of knowledgeable salespeople that are generous, caring and all out nice people. I dealt with Joe A. and he was able to show me every car I wanted to see & test drive, never did he push me into a sale. He was kind enough to reach out with a text to see how my search was going, eventually I ended up back at Castle Subaru where I found the right car for me. Thanks Castle Subaru.

My husband and I stopped by this weekend to test drive an Ascent. We were greeted by Derrick who was extremely knowledgeable about Subaru and all the amazing safety features. Derrick was friendly, not pushy, very personable, and very easy to work with. We had wonderful customer service and would recommend not only Subaru but this dealership as well. This is the first dealership I have gone to that I didn’t feel like the only thing they cared about was their commission. Will definitely be back in the future!

Great customer service!!! Thank you All! Especially loved the ride along to learn all the cool new features!

I would rate my buying experience at Castle as excellent. Sales and Finance are very knowledgeable and easy to work with. I will be back for my next car.

Mike at Castle Subaru was so helpful! While I was buying my first new car Mike had all the answers and even got me a great deal on my trade in. Everyone was so friendly and welcoming. I never felt pressured to buy and enjoyed the hospitality of the whole staff.

Everyone there was very nice and they went above and beyond to get us a great deal we are very happy with the vehicle we purchased I would highly recommend this place

As a car enthusiast I tend to buy one or two cars a year as I try new things. I can confidently say that my experience with Castle Subaru was one of the best used car buying experiences I have ever had. I do not know if they are highly organized out of necessity for COVID or if that is just their nature, but the communication and efficiency was off the charts.I bought my car remotely from a few states away; Tiffany, Shane, and Lisa worked together to ensure that my questions were answered and the transaction went smoothly. They sent me additional photos, evaluated my trade (and honored their quote), and answered my questions before I even stepped foot in the dealer. I left my house knowing exactly what I was going to pay, and the folks at Castle honored every statement which isnt always the case in this industry. I was also highly impressed that Shane did a fair amount of research on his personal time to learn more about the car he sold me.I would be happy to make another deal with Castle in the future.

Speedy service and very professional and polite! Always satisfied with my car service!

The employees were nice and attentive. The wait for my estimate wasnt long either. Like an half of an hour.

Omar, the Castle representative that handled the service on my car was a Star. He was professional, explaining what was done, what I may want done near term and getting my wipers changed when I made a last minute request. It poured rain on the way home.Jim

Would like to give a big thank you to (salesman Derrick Davis) and the rest of the employees at Subaru for your courteous and professionalism during our new car purchase, will definitely come back.

I receive quality service every time I have my car serviced. The staff is friendly and professional.

Took our Forester in for service this week and waited while the service was performed. Service was completed promptly and we were well treated by the staff. Charges were as promised.

Great car buying experience. Reece was extremely helpful and knowledgeable throughout the entire process. It was great working with a fellow car enthusiast. From the test drive through financing, I would highly recommend to friends and family.

Stellar experience! Mike was attentive and kind. Start to finish the entire crew over at Castle was great!

Shane was absolutely amazing and helped us get the exact car we wanted! Castle Subaru of Portage was very clean and welcoming. I will definitely be a repeat customer!

Very personable and helpful personnel from all aspects of the buying process. Super clean facility.

C=caringA=attention to detailsS=staff was outstanding: Service,sales, & even PartsT=timely (aware of customer time)L=listen - to customer questionsE=excellence (even wash your car)

Car runs so much better now, thank you!

Just bought my 2021 Crosstrek Sport on Friday and couldnt be more happy with the whole experience! Cameron Smith was patient throughout the whole car buying process. He wasnt pushy whatsoever when I mentioned I was still debating between other vehicles. I definitely recommend Cameron Smith at Castle Subaru for your car buying experience.

Excellent experience across the board. I had Shane as my salesman and he did a great job. Trusted my knowledge of the vehicle to not over explain everything but also made clear certain details on selling points. Purchased a 2021 Ascent Touring, the price we settled in was several thousand left than other Indiana area Subaru dealers. They offered additional warranty packages but weren’t overly pushy with it which is appreciated. I’ve had the vehicle for about a month now and are very pleased so far with it. Highly recommend this dealer to someone who wants to make the drive up from Indianapolis and save some money.

I have never had such a good experience buying a car before. Derrick was funny, personable, and I know I got the best deal possible. If you are looking for a great guy who is honest Derrick is who you want to deal with! Everyone there was very friendly and went out of their way to make sure my experience was a good one!

I have been going to Castle for my maintenance and 3 years later I had a great experience with getting my new car. Derrick was very friendly and helpful. Rob, the credit manager, was also very helpful and answered my questions. They were very busy and can understand why!

My wife and I went into Castle Subaru to get my wife a new car. Not only did they hook us up with a really good deal, but any question we had was answered and they understood we were first time buyers. They helped us out a lot. Would recommend.

Castle made my car buying experience very effortless. The team was super fast and informative when I first inquired and provided me with accurate out-the-door numbers. No markups or surprising fees. The car was prepped and waiting for me when I arrived. Mike R was a pleasure to deal with and he caught an error in the paperwork before I was set to take off! An honest dealership is hard to find!

We had an outstanding experience buying our new Subaru Outback at Castle Subaru. We called for an appointment the morning we wanted to come in and we were able to come in right away. There was even a snowstorm the night before and the team at Castle was hard at work removing the snow. They had the car we wanted to test drive ready for us. Our salesman, Tony Alveraz, was knowledgeable, answered all of our questions and was an absolute great person to work with. Highly recommend Castle Subaru!!!

I wish we had been told the hitch that was installed was a 1 1/4 not a 2. We would have requested the larger Incase a larger camper is bot in the future.

Loved my experience buying my Forester at Castle Subaru. Everyone was friendly and not overly pushy like most car dealers are. Stephanie the saleswoman that helped me had the forester that I wanted to test drive pulled up to the front and ready to drive when I arrived. She answered all of my questions. Stephanie was fantastic every step of the way.

We arrived at the prearranged time and the car was ready for our test drive. Overall we spent about three hours at the dealership buying the car. That is pretty good overall! The time actually would have been a less but there were issues pulling the credit report (issue seemed to be with the credit bureau). The salesperson was very friendly and did a nice job. The finance person was also pretty good and got us in and out relatively quickly.

I recently bought my third car from Castle Subaru, and had another great experience with my salesman, Frank Salinas. Frank was very patient and pleasant with me. The dealership was very clean and they had a variety of vehicles on the lot. I will always buy my future Subarus from Frank at Castle!

3 hours to do an oil change on my WRX?????? Good thing I have a dash cam to view the footage of their little test drive. Oh, looked at it. Pretty abusive from what I see! Never getting service here again.

Castle subaru got some of the most respected and honest sales people in the business tarik qaos one of the best sales men ive met in 10yrs u want honesty go to castle subaru in portage ind...frank.s

This was my first time buying a car and Derrick made it a 5 star experience. He was super helpful with demonstrating all of the safety features and different parts of the car. I understand why they call it the Subaru family, because they make you feel like family. 100% will recommend Castle to my friends and family.

We had a great experience at Castle Subaru in Portage. We called and made an appointment. When we had to reschedule due to weather there was no problem. When we arrived the Ascent was pulled out front and waiting. Joe Amore was our salesman. Good guy with a lot of knowledge on the car and its features. Joe went out of his way to make sure we got what we wanted and made the experience enjoyable. We wanted to look at a different color combo but it was plowed in from the snow storm but they still pulled it up front for us. Dave in finance made that experience pleasurable as well, and I enjoyed the blues music he had on in the background. No one we dealt with was pushy or rude. This was my third time buying a new car and it was the best experience yet. We look forward to family trips in our new Ascent.

Derrick Davis did a great job in helping us through the buying process--we are very satisfied with our new Outback and cant wait to buy our next car through Castle Subaru.

Subaru in portage was amazing! The entire process was great. Everything was extremely smooth and quick. Everyone was very knowledgeable and friendly. Frank was great! Me and my husband will be back-Jesus Ramirez

From sales to finance, everyone was very friendly and helpful. My needs were top priority

Great service and very efficient and respectful- will return

Amazing customer service and everyone is super friendly. 10/10 would recommend!

Best car buying experience Ive ever had. Friendly, no-nonsense staff who provide great service and fair pricing without any of the tricks and gimmicks. Mark was a gem.

Very friendly and knowledgeable people, bought a brand new outback and very well informed about everything, even hurried up and got me out in time for my daughters softball game.

Love my new car and it was a smooth process with Juan!