It started with a knock on my door and ended with a beautiful new roof! The sales rep, Wade Owen was professional, friendly, kind and extremely helpful through the whole process. The workers were on-time, fast and left no mess. I am very pleased with the service we received from Legacy Restoration and would highly recommend them to anyone looking for a roofing company.
I was extremely impressed with Legacy Restoration and my roof replacement. From the very beginning of the process to the very end (and beyond), Omar was extremely informative, patient, and had great communication! He took care of dealing with my insurance company and stayed on top of the entire project ALL the way through! Roof replacement (esp with an insurance claim) can be so stressful. Omar and his calm demeanor was always smiling and truly made it a PAINLESS process.The roofing team was fantastic as well. Very prompt, courteous, great communication before-during-after the day of installation. They left my yard spotless...and my roof looks great!I would (and have) highly recommend Legacy Restoration!
Fantastic folks to work with, they made sure that all of the project items were laid out and the plan was well understood. Nothing was hidden and all the work was top notch!I appreciated that they only had the finest craftsmen working on everything. Window installation and roof installation were painless and straightforward.The sales team stopped by multiple times to make sure I was pleased with the work and made sure any and all questions I had were answered. If they didnt have an answer, it was rough back to their team for immediate response.
We had a phenomenal experience working with Steve Lipovetsky and the Legacy team. It was by chance that we entertained Steves sales visit and Im so glad we did. Legacy handled all the paperwork and details with our insurance company, the construction team did high quality work and left no trace of roofing materials behind, and they cared for all our plants and landscaping on the day of the install. Id absolutely recommend Legacy if your home experienced storm or hail damage. We have great peace of mind knowing that our roof will last us for many years to come.
From Day 1 after our hail damage, Justin was all over the entire process for us. From explaining how the timeline looked, to being able to answer questions while work was being completed. Communication was always timely, professional and explained in such a way that we always new what was going on.Long story short; I am extremely thankful we decided to go with Legacy to oversee all of our repairs and would recommend to anyone else. My dog would also agree as she now has a new best friend.
FIVE STARS!! My whole experience with Legacy Restorations was top notch. Starting with my Sales Rep Zachary Sanford got the ball rolling with my insurance claim. Legacy got my roof covered under my insurance and made the entire process easy. The crew was very efficient and skilled. I could tell they were professionals and left my property looking cleaner than it was before they started. Mike and Emily had great communication on what was going on through the entire process! I have already referred a couple friends. Highly recommended!!!
Legacy Restoration provided outstanding service from beginning to end with the replacement of our residential roof. Justin and Emily were always quick to respond to our phone calls, both did an great job guiding us through the process, including rescheduling the job when rain was forecast for our original date. The crew that came on site showed up on time on and did a fantastic job... honestly, could not be happier with the results. Very professional throughout, and the site supervisor Eric took the time to answer all of our questions during and after completion. The crew did a fantastic job with cleanup as well... have yet to find a nail in the yard. Kudos to all involved!!
I am very satisfied with the work that Legacy Restoration completed. We had a roof and fascia replacement. The team did a great job keeping me up to date in preparation and right through the completion of the project. My rep., Austin, stayed in close communication with me and was very responsive to all of my questions. Both crews were great. The tear-down, installation and cleanup went very smoothly. Thanks Legacy Restoration!
From first contact to completion of job, Legacy was always professional. Steve, the company rep, was always available and prompt at getting answers to my questions and concerns. Legacy employees were friendly and kept me informed of job scheduling. The crew that did the application worked hard to see the job completed while making sure it stayed organized and neat. There was always good communication between myself, my insurance company and Legacy.
Legacy did a fantastic job from start to finish. Scott was great. Very professional but fun to work with. Everything went according to schedule. Had a prob with insurance inspection, but Legacy dealt with it, without any inconvenience to me. Supplies arrived one day, roof and cleanup done the next. Very satisfied!
I found the Legacy team including Sawyer, Cole & Carey to be professional, efficient, courteous, & thorough. The crew removing & installing the new roof worked very hard & long (more than a 12 hour day!) .They came back. the second day with more shingles to finish the job! The cleanup was exceptional . Now, Cole is communicating the final steps. This whole process has been very positive!Linda
Worked w Scot, who explained the whole process to me, from start to finish. Very professional and helpful. Company went to bat for me w insurance, to make sure I got the best product. Roofing team were on time, worked efficiently and were done in one day. Jarred was great in explaining the billing. Great roof job, great team, highly recommend this company
Legacy Restoration made getting my roof replaced after hail damage incredibly easy. The sales rep (Max) was courteous, knowledgable, and responsive. After inspecting the roof, Max took care of all work filing the claim. He went over the claim with me in detail and explained the process of how funds from my insurance company would be released and let me know exactly how much out of pocket expense I could expect.The day before the roof replacement all the materials and a dumpster were delivered and place right where we had agreed. The crew arrived the next day, right on time, and got to work. The project manager (Dave) was there to make sure I understood what the project would entail. He contacted me a number of time throughout the day to be sure I was happy with how things were progressing. The crew worked quickly and carefully, making sure they didnt damage the large gardens around my house. They even cleaned out my gutters. As promised, the work was done in one day. The crew carefully cleaned up the ground. The dumpster and all waste were removed that day. By 5:00 pm the roof was done and there were no signs of all the work that had been done, expect for the quality roofing job.I highly recommend the work of Legacy Restoration.
Legacy Restoration did a great job with our roof. Scott was so helpful and thorough in explaining the process to us and making sure we understood all of our options. He was responsive to our emails and text and the project was completed in the expected time frame. The crew worked so efficiently, the whole project was done in just half a day.
I found Legacy Restoration to be a reputable company and specifically appreciated Justin Swenson, our project manager. Justin followed through with all my questions and inquires. He was timely and provided me with all the details I needed as my roof project was being completed. He made multiple trips to my home as I was uneasy about the finished product. Justin explained that once we had enough warm weather the shingles would lay down and that is exactly what happened. Once the weather turned warm, my shingles flattened down. He did a great job easing my mind.
Eric at Legacy was very prompt and responsive and answered all of our questions. He made coordinating the whole process with our insurance company so simple. The roof was completed quickly and we love the final result! I was more than happy to recommend Legacy to our entire neighborhood after a very large hail storm last fall. Thanks Eric and team for a job very well done!
I met Scott Deering while he was inspecting in our neighborhood for Hail Damage from the last storm. He was very professional and knowledgeable about all the ins and outs of how the Insurance Claims process works. The service he provided was a great help and made the experience much easier for us... I would give him and Legacy 5 Stars and would Definitely use them again !!!
Consumer Beware!If only we knew...Our interaction with Legacy started on a lie. They told us they didnt use sub-contractors, which wasnt true (proven when the sub-contractors showed up to our house). But regardless of who completes the work, we expect it to be done well. Lets visit two examples of incredibly sub-par work:Photo #1 - When replacing the roof, the crew left a gap where there was no wood under the singles. Imagine the day we actually walked on our roof. Its shocking theyd leave this danger unresolved.Photo #2 - When replacing some of the sub-decking, they used wood from our garbage pile (was recently removed from our deck). I dont think I need to explain all the reasons this is wrong...Legacy also disturbed an asbestos pipe, which we told them about. This led to a dangerous situation in two parts of our home that needed professional remediation.Throughout our interactions with Legacy, they were unresponsive, dismissive of their mistakes and unprofessional. I would highly encourage anyone looking to hire Legacy to look elseware.
My entire experience with Legacy was fantastic from start to finish. Josh was very knowledgeable and walked me through the entire process easily. Emily was super friendly and helpful with scheduling and Dave and the crew did excellent work. Everyone has been very friendly, helpful and communicative! Would definitely use them again!
Justin was always available for questions and very helpful. He had excellent knowledge of the insurance process as well. We were able to quickly handle all aspects of the roof replacement process. I would definitely use Legacy Restoration for future home projects.
Legacy Restoration did a great job from start to finish. Tim Quick, theservice representative, came out to inspect hail damage to home and garage, Luckily, damage was only to garage: its roof and siding. Tim patiently reviewed the damage and insurance paperwork with me. He and Legacy then worked with my superb insurance adjustor to get the ball rolling. Then the roof and later the siding was replaced. The work was prompt, professionally done, and the garage looks great. What was also very much appreciated was the thorough clean up that left my property just as it had been. Both Tim and the roof and siding foremen double-checked all construction and cleanup. Emily, Legacys scheduling specialist, also was so conscientious in being sure all details were completed to my satisfaction. In short, the whole process was seamless: a learning experience for me, all paperwork dotted to the T, excellent care and construction expertise, and thorough clean up. Cant say enough about the professionalism of Legacy Restoration, its people and especially Tim. Thank you
I agree with other posts here that their communication and professionalism was top notch. Justin was very responsive to phone calls and any questions that I had. he work crew arrived on their scheduled date and completed the project (roof replacement) in one day.Very hard workers. Would definitely use them again.
Above and Beyond!Legacy Restoration Representative, Omar Morey, went above and beyond our expectations when it came to the process of getting our roof replaced. From the very beginning, from roof inspection to dealing with our Insurance company to make sure we were taken care of. He gave us a list of other completed homes, so we could visualize what colors would look best on our home. Legacy Restoration is very fortunate to have such a detailed and professional young man representing their company
5 STAR Review of this great service!I cant believe how easy it was to get my roof replaced by Legacy Restoration Team. They helped me every step of the way with what to expect and timeliness. They were always very responsive of my questions as well. Extra shout out to the project coordinator who was at my place the day of... he made sure all of our belongings were covered and protected before the project started.I can not recommend this service enough. Professionals through and through.
Huge shout-out to Alex Roe, Dave (project site lead), and the amazing crew from Legacy Restoration for yet another job fantastically done!Legacy replaced my roof in 2020. They did such a great job that I invited them back to do my siding. As expected, they did not let me down.Ive had the opportunity to hire contractors for various projects at my home and Legacy stands out. Alex is professional and made sure to address any concerns. Daves customer service was outstanding and the crew was thorough, attentive to detail and efficient.The quality of product and service is unmatched and I strongly recommend Alex, Dave and Legacy Restoration as a whole for your next home exterior project.
Legacy made the whole process of replacing our storm damaged roof quick and easy. Communication throughout was excellent. Austin, from sales was the best. Very professional and knowledgeable without being pushy. Very pleased with the entire process!
I had the pleasure of working with Scott Deering on a hail damage claim for my roof. Scott was great to work with, very attentive, he kept me informed throughout the process, and made sure to follow up after to ensure all my needs were met. Scott is a great guy who wants the best for his clients, I would highly recommend him to anyone in need of his services. Legacy was also very professional, they did a great job, I could not be happier with the results.
Luke identified hail damage I didnt know I had. Said he thought insurance would cover it. He was correct. Luke and Legacy were very responsive and Legacy provided accurate quotes that matched the insurance adjuster. Job was well done and timely.
Very happy with my roof replacement. From my initial conversation with Anthony Burn who set this in motion to the office staff I spoke with, including Emily and the Job Site Supervisor it was completed very smoothly. The work crew was prepped and started the job right on time. The clean up afterwards was excellent. Happy to report no nails found in the yard. They moved some very heavy pots out of the way that I was unable to and placed them back for me. Highly recommend them if you are in need of a new roof.
Working with Omar made my roof replacement a walk in the park! He answered all of my calls and questions (I had a lot of them) and it is obvious he is 100% dedicated to serving his costumers needs. He takes pride in his work and is committed to giving the best service he can. Omar, and the quality of the work, is why I will only use Lagacy Restoration for my exterior needs. 15 out of 10 stars!
Peter at Legacy Restoration was incredibly helpful and walked us through the entire process, making sure we understood everything from working with our insurance to what to expect on construction day. The construction crew was fast, tidy, and did a great job. We would definitely recommend Peter and Legacy.
Josh inspected my home, noted damage from recent hail activity in our area. he guided me through the insurance claims process. A an installation date was set, met the production manager on site, job done to complete satisfaction. Would highly recommend Josh as a trusted exterior restoration specialist . Outstanding communicator.
Highly Recommend!We used Justin Swenson at Legacy last year after a very big hail storm. He was very prompt in providing guidance, and working with our insurance to get things approved. The install crew was great, worked very quickly and cleanly. We are very happy with the new roof! Thanks Justin!
After noticing a water spot “growing” on the ceiling in a closet, we requested a roof check from Legacy Restoration. Eric Nelson inspected the roof and found no issues. He then crawled through a narrow crawl space and found a crack in a venting PVC pipe. He took photos so we could hire a plumber to make the repair. Even though Eric’s inspection didn’t result in business for Legacy Restoration, he went the extra mile to remedy our issue. His service went over and above so we would not hesitate to hire them for roofing/siding replacement or to highly recommend Legacy Restoration to friends and family.
We used Legacy for a new roof due to hail damage. The Company did a wonderful job on the entire project. Our contact was Joshua Engelby who helped us pick out the right color and product to use. Communication between us and Joshua was great and timely.
In working with Legacy Restoratioin, I found a team of very knowledgeable, patient, reliable, and trustworthy professionals with top notch communication skills. From my service representative, Justin, to my foreman Cory, to the team of roofers, they each made sure to cover all the details to insure everything was done right. You wont be disappointed to work with this excellent company.
Zac was an excellent marketer for your services -- personable and explained the need and steps to take. The process to obtain a new roof with the cooperation of our insurance company, due to hail damage, went very well, as did the completion of the new roof. We would recommend to others to contact Legacy should they be in need of services you provide.
There are many options when it comes to picking a roofing contractor. What differentiates one company from another is people. Eric Nelson provided us with a comfort level from our initial meeting thru the entire process. His follow-up on shingle questions, samples, and the post installation questions was outstanding. He went out of his way to see that we were totally satisfied. He represented Legacy with professionalism and is a real asset to your brand reputation. I would provide anyone with a reference on his work..Bruce MillerChanhassen, MN
Legacy Restoration completed our hail damaged roof through our insurance. Austin Fast and team did a great job! Timely, professional, and quality work. If your are looking for exterior help reach out to Legacy Restoration!
Justin went above and beyond to help get my roof replaced. He was very involved and thorough. The work crew was on time, professional and did a good job on the roof and cleaning up afterward. Highly recommended.
Cant say enough good things about this experience...from the initial contact with Elwin at my door to Wade doing the inspection and legwork to Emily doing co-ordination to Carey and his merry band doing the actual installation...they were all top notch! The crew showed up at 6:45 and the job was done efficiently and professionally by noon! Id give 10 stars if possible. A++++ Thank you all
From the time Scott of Legacy first showed up at our door, I knew he could be trusted and we were in good hands. He was patient and took time to explain the damage to our roof and skylights from a hailstorm, how insurance claims work, helped us choose new, and did all the legwork start to finish from meeting with our agent to collecting checks. Legacy, with Scott’s leadership, made this incredibly easy on us as homeowners.
This company is a pleasure to work with! A storm damaged my roof and siding, and after getting quotes from 3 companies, I chose Legacy (because when you know, you know).Not only did their representatives (particularly Justin Swenson) confirm that the roof and siding could be replaced, Legacy negotiated directly and effectively with my insurance company to ensure the full project was completed. My home has taken on new life and I consider it one of the more attractive houses on my block!I am overjoyed at the level of communication and commitment the entire team who worked on my project demonstrated. I will definitely be contacting them for future projects--I have a ramshackle garage that will need to be redone in the near-ish future...
We had worked with Justin Swenson and Legacy Restoration on a roof replacement project. Justin was very knowledgeable and a pleasure to work with. He represented us well and worked with our insurance company to make sure all the damages were accounted for. The project completed on time and we are happy with the result. I would recommend Justin and Legacy Restoration.
Had a great experience with Max Seager and Jordon Jensen. They worked hard to get my Roof and Siding approved. Communication through out the entire process. Thank you Karen Clarey for keeping us informed. 5 Stars all the way!!
Justin was great. He worked closely and patiently with us and our insurance company until we got the claim finally covered. Justin and the rest of the team delivered as promised. Very happy with the service provided.
Worked with Scott on Hail Damage. Was the only person that would work with my insurance to get a claim in as other companies wouldnt work with me even though had damage. Very good in communication, always checking on the progress of the work being done. Would Highly recommend the company and Scott as he even helped a couple neighbors out too.
During the initial process there were a few hiccups with communication and the changing of our sales person mid-process, however the transition was easy and Max was available whenever we needed him.Pros--The roof (which I believe was contracted out) was completed within a day and the team did great at cleaning up! They used a metal detector around the property to ensure our animals were safe to be outside.-We were initially estimated a 4 week wait period, but we had our roofing materials and installation within 2 weeks of finishing the insurance approval.- Legacy covered our A/C repairs and apologized for the inconvenience with a gift basket.Cons-No one showed up to do the roof tour with the insurance adjuster - luckily the adjuster agreed that we needed a new roofWe did have shingles end up in our AC which shorted out - Legacy offered to cover the repair and sent us a gift packages as an apology
I had very good experience with Legacy Restoration. All I have to do was talking to them for few times and they took care of the rest for me. Their team always update me what they were doing or going to do and estimate of time were all on time. I was satisfy with their professionalism and care for customers.
Scott was awesome person to work with!! The work was done in transparent and professional ways, he ensured that everything was solved under this project. I would absolutely work with them again and recommend them to anyone that asks.
In one word my experience with Legacy Restoration was flawless. From start to finish I am over the top happy with this company.Inspector- I believe his name was Robb. Arrived as scheduled (on a specific time, not within a 4 hour window), was an excellent communicator, knowledgeable and friendly. I enjoyed talking to him. His follow through was 100% on target.Main Contact. My main point of contact with Scott Deering. He was exceptional. Like Robb he always arrived on time, (one time he was going to be a couple of minutes late and actually called me to tell me this) always responded to my phone calls (actually picked up when I called) and responded to my text immediately. He was organized, knowledgeable, explained everything in detail, followed up for status checks and was very friendly. I literally did nothing Scott took care of everything to include contact with my insurance company. (they too were excellent through this process) Roof conversations are not that exciting, but I really like visiting with him.The construction crew again arrived on time and immediately went to work. I have always respected those who roof for a profession that just seems like a tough job. This crew was very conscientious about my property (scrubs, windows, patio) and their clean up was exceptional. I found 1 nail (in the shrubs) and a very, small amount of shingle material after they left. I literally could not tell they were there after they completed their clean up.After the roofing crew left (completed my roof in one day) I was called and told they would be coming back for the dumpster and the left-over product the next day. Th next day came, and they did exactly what they said they would.Roof-I can not speak about the actual construction quality of the roof. I know nothing about roofs “Yup, that is a shingled roof” I can say the final product looks good from a lay person’s perspective. The project manager explained what was happening and let me know that since my garage was sheet rocked, they would also be adding two vents to this segment of the roof. I can only assume that with this level of oversight my roof installation was also exceptional.I always complete surveys (Yes, even Sam’s Club) when I am sent them. I am quick to criticize and so I try and be quick to compliment. So to conclude I am 100% happy with this company. They should teach a class to a few other companies that I have contact with on what Customer Service means.This is unusual for me but I will give them a 10/10 score.Thank you Legacy.
Josh came out for an inspection at our townhome complex. He was on time and super professional. They used drones and high tech equipment to get the best images and estimates. Highly recommended!
We worked with Scott Deering and he was very thorough and responsive when we had questions. The roofers were fast and cleaned up well! Roof looks good. We are waiting on completion of windows which is a longer process for them.
I have contacted by Service Rep (STEVE LIPOVETSKY) to have my roof inspected and fortunately the damage was replaced with a new roof. Steve is very friendly and professional. Steve was taking time to answer all of my questions regarding the quality of work through completion. I want you to know how much I appreciate the excellent service Steve provided. His attention to detail, great communication skills, and always smile made the experience even better than I expected. He also helped me pick the right color for my roof, it looks pretty. I am so thankful for what Steve did. On a scale from 1 to 10, Steve is an 10!. Also, I appreciated the efforts of the staff in doing a great job and their efforts to produce good results.
I want to give a great big shout out to both Legacy Restoration and to our representative Trent Evensen. I did not actually use Legacy for my hail damage repair company but I was very impressed with the quality and integrity of the company and the crew. Trent went above and beyond to service our account and I wish him all the best as he represents the good people at Legacy all the way. I highly recommend giving them a look. They made my wife and I feel very good about our contact with them.
Can’t say enough good things about Legacy Restoration. Josh Moshier our project manager kept us updated throughout the entire process and worked with our insurance company to get all our repairs paid for. Carey the construction supervisor kept us up to date while the work was being done and answered all of our questions, and the crew did amazing work. Couldn’t be happier and would recommend Legacy first to anyone who is hit by a storm!
We had Legacy replace our roof and steel siding. We were impressed with the professionalism, especially Max Seeger, for the entire project. We are very pleased with the finished product. I would recommend Legacy for either roof replacement or steel siding installation.
Legacy came out & did an inspection of my roof. They found issues with the roof & worked with my insurance to get it fixed. They were on time & very reliable. They even installed a chimney caps for me. Id recommend them to friends & family.
Every aspect of our experience with Legacy was excellent. Justin was very knowledgeable and helpful, customer service was great and the roofers and gutter crew did a great job. Couldn’t have been more satisfied
I had a great experience with Legacy Restoration. Scott Deering was my Service representative. He was amazing. He is really easy to talk to. He is super positive & answered all my questions. I’m a new homeowner and was nervous about the whole process. The team that did the installation were very friendly. They took care to protect my landscaping & cleaned up in a timely manner. I would definitely recommend them. Thanks Mary for connecting me.
Legacy Restoration is my new go to for Roofing and Siding. Scott Deering has been AMAZING to work with. He always takes the time to walk me through next steps and is very responsive. When I shoot him a message - he responds right away. Highly Recommend Scott and Legacy!
Scheduled an appointment for an estimate on several outdoor projects. Eric came out and evaluated. I was told I would receive an email in a few days with a breakdown of costs. It is now greater than 3 weeks and still without an estimate even though I spoke to him related to lack of any follow up.. Don’t make promises you have no intention of keeping doesn’t reflect well on business practices.
Austin Fast was our sales associate. He took care of us and was a pleasure to work with. He was fair, honest and so helpful. I highly recommend this company.
Eric Nelson provided excellent customer service to get my roof repaired from storm damage as fast as possible, and to my satisfaction. With Eric helping me through the claim and installation process, I felt like I was being treated with fairness, honestly, and professional support all along the way.
Process was really easy from start to finish. Scott was easy to work with, explained everything really well, and was very responsive. The roof repair looks great and happened quickly.
We had a great experience with Luke Notermann and his team. The siding and roof were replaced on our home. The work was done quickly, and we are very pleased with the quality. Luke was very responsive to our questions.
Starting 1st with Eric Nelson coming out for a home condition report view of our roof with pictures and knowledge explaining what’s next..I then developed a good working relationship from start to finish with Eric and the Legacy team. On the day of the job..Dave Nelson and his crew showed a great work ethic completing the job. In closing going over the final details Eric and Emily were easy to communicate with on any questions I had. Overall nice team effort !
I called up Legacy after a hail storm came through and damaged my house. Eric Nelson came out, and helped get the whole process of replacing the roof and siding completed, start to finish. He worked with my insurance adjuster, and took care of a lot of little things that came up during the process. Their work crews kept me up to date on their progress, and took care of any left over items that came up. It was great working with them.
Legacy did a great job on my hail damaged roof replacement. They worked with my insurance company to make sure all my damage was completely repaired. I highly recommend this firm. I worked with Justin Swenson and he did a great job!
Overall, the sales experience and roof installation went well. I had an issue with the ventilation air ducts from the bathroom ceiling fans not being aligned with the roof air vent covers. Legacy installed the roof air vent covers, but not the air ducts. However, Legacy worked with me to get the problem fixed. I was very happy with the customer service and quality of work.
We mostly worked with Max on our roof replacement. He and everyone at Legacy have been beyond helpful, responsive and very knowledgable. The job was pushed out by a day (due to the weather) but other then that everything was complete well and fast. Months later we havent found any issues. After the job was complete Max reached out asking if the job was complete up to our expectations - we did have one task for them to update, which was done within 24 hours. Happy houseowner with a new roof over here!
Legacy restoration installed the new roof for us. Our experience to work with them was great. Their employees are professional, especially, Josh Engelby, who helped us with the insurance claim, selecting shingles, scheduling, and answering our questions. Josh make the whole process a lot easy and smooth. Thanks!
I had a great experience working with Justin Swenson at Legacy Restoration when the roof of my home needed to be replaced. Justin was very helpful with choosing my new shingles and was flexible with scheduling appts that worked for me. Legacy provided quality work done in a timely fashion. I will gladly recommend Justin at Legacy Restoration to others.
Legacy provides excellent customer service, from their Sales Rep, Josh Engelby, to their claims representative, Jim Ramsey and right through their installation teams. They are hands on and very responsive to questions. The customer service provided is exceptional. We couldnt have worked though this large undertaking without the experience and expertise provided by the Legacy employees.
Although it was timely due to the winter and going back and forth with insurance they did a fantastic job. Justin Wenzel was very communicative throughout the process. Thank you!
Great job on installation. Clean up went well and Max Seeger did well responding to us. It looks great and would recommend to anyone.
Working with Legacy Restoration was a great experience. Zachary Sanford was my service rep. He made everything go smooth, and in a very timely manner.
Great workmanship. Left the jobsite clean. No damage to plants and landscaping. I will use Legacy again.
Led by Max, Legacy Restoration did a great job with the new roof. Max also found a way to get the job scheduled in short order. He worked well with my insurance company, minimizing hassle for me. June 2021!
My wife and I have had a 5 Star Experience with Legacy Restoration! From my very first phone call, I have been impressed with the professionalism they have shown. I was very impressed with the communication received from all parties involved with the project. Rob, our Service Representative, has been so easy to work with and always was receptive to our questions and keeping us up to date on the project. And after phases of the project were completed, I received a phone call and/or email from Veronica, the Customer Care Specialist. She was eager to find out how things were progressing after each phase. I was also impressed with the efficiency of the work crews. They did great work and cleaned everything up to the point where you couldnt tell at all that anyone had even been doing work on the house. What they did leave behind was a quality product. Working with Legacy Construction has been painless and super easy! I would recommend the company without any hesitation!
I did not have experience with this process. Working with Scott Deering made everything go smooth and stress free. I would recommend this company and Scott Deering to others.
Scott and Legacy have been great to work with so far! The new roof looks great and looking forward to new siding.
We had a storm roll through and damage our roof, a few short days later I met Scott D and he provided me with a free inspection and consultation. He showed me damage on the house and even went through the trouble of contacting my Insurance company to get the ball rolling. I think from the start to end it was only a few short weeks and the roof was done in a day. Id Highly recommend Scott and his team to any of my friends and neighbors.
Justin with Legacy Restoration was nothing but amazing! He walked me through everything. He even called my insurance company with me.The team that came out and installed my roof were fast, professional and very kind. I totally recommend Legacy Restoration!
Great service. I would recommend this company. Tim was nice to work with.
Steve Lipovetsky kept us informed and aware of services they would perform. He also considered our personal schedules when authorizing job times. All work was done with our prior authorization and that of our insurance company. He also worked diligently with our insurance company regarding inspections and communications with our insurance adjuster. He called us regularly with updates. Workers were prompt and considerate; clean up was done immediately and thoroughly after the work was completed.
Job was completed in one day. Including clean up. Have received favorable comments from several neighbors.
Steve Lipovetsky was my rep for Legacy. He was super friendly and helpful. Very professional, and always willing to answer questions and follow up on questions and concerns. The whole process was slick. I didnt have to do much with the insurance company. Most of the paper work was done on their end. I was only responsible for the deductible, and Legacy worked with the insurance company with the rest to make sure everything got covered. I was impressed that they worked to replace siding during the winter time. Only downside with that, was clean up. Weather can be unpredictable and some things for blanketed by the snow . But Legacy was easy to work with and able to send out clean up crews to make sure everything was picked up after snow melted.New roof and siding looks great. Definitely would recommend their services.
My adjuster Scott was amazing he was reasonable about pricing and time lines we wish he could be apart of our family forever.
I do not recommend Legacy. The company overcommits and undercommunicates with regard to status and timing of work. The quality of their subcontractor work is no better than would be experienced with any other roofing/siding company.Legacy was not responsive and failed to communicate effectively with their subcontractors, within their own organization and with us, their customer. They required continued follow-up to get work done.During the elapsed time of the process (Sept. 2020 - July 2021), the initial sales rep we worked with left Legacy, but we were unaware until the replacement reached out to us over a month later to discuss the remaining storm repair work. Interestingly enough, the replacement sales rep had no idea that the roofing work had been completed in late Nov. 2020. Presuming that the communication patterns were a problem with the employee who had left, we requested that Legacy provide an estimate for siding replacement on the curbside facing portion of our home (we had also asked this of the prior sales rep, but failed to receive an estimate and when WE followed to check status, and were told that they were waiting on suppliers to provide the information)Garage door replacement work was not scheduled and after two weeks of attempted follow-up, it turned out they felt they were waiting on me to make a decision, even though I was not aware I was needed to answer a question.Their most responsive point in the process was less than a week after my insurance company had issued the final check. I emailed the Invoice specialist letting them know I had an appointment at the bank to get the check endorsed and that I would mail the check shortly afterwards. One week after that email, I received a call from the sales person that was working with us, pressuring (treating me as if I was a customer that was not going to pay) me to provide my account and routing number to deduct the payment amount from my checking account, completely unaware of the email communication with the invoice specialist.The work performed mostly met expectations, with some amount of roofing nails and gutter screws left behind, as evidenced by my two-year old bringing me some gutter screws, as well as gutter waste having been tossed into a clearly marked yard waste bin.The majority of the communication with Legacy was from us to them to find out timing of work and status of the siding estimate. Due to their poor communication, upon completion of the storm repair work, we informed Legacy that they were no longer a candidate for our siding job.The one positive part of this experience was the gentleman who showed up (unannounced) to follow on the gutter work (last job for the storm repair) and spent an hour with a magnetic sweep (after I had told him about my two-year old finding gutter screws), picking up about 80 nails & screws, over half of which were clearly from the work Legacy subcontractors had performed.
I had a great experience with Legacy Restoration LLC and would definitely recommend to family and friends! I had other roofing companies trying to get my business after a storm came through our neighborhood. Tim Farrand came highly recommended by family member and he did not disappoint. After the roof inspection, he showed me the damage and clearly explained products, features and benefits. He was always available throughout the process and returned any email or phone call within 2-4 business hours. Also, wanted to shout the crew that performed the roof replacement. They completed it one day! It was great experience from start to finish!
Legacy Restoration provided excellent communication and quality service throughout my roofing and gutter replacement project. The crew was conscientious about being polite and keeping the site clean. I highly recommend Legacy Restoration to anyone looking for exterior home services.
Josh was awesome to work with - Very thorough inspection, helped us with approval process and answered all our questions promptly.
Alex was great to work with - job was done on time as promised and we were kept in the loop throughout the process. Highly recommend Legacy
Legacy Restoration replaced the roofs for our townhome association. Tim Farrand was our service rep. Tim was great to work with. He kept me informed every step of the way. He returned my calls and text promptly. He addressed our concerns promptly. Legacy and Tim worked with us every step of the project, including working with our insurance company. The crews that did the work did a great job and were very thorough doing the clean-up.
Josh Engelby came to my house and was extremely professional and provided a thorough inspection exceeding all expectations.
We worked with Zac from legacy and couldnt be happier with the service, courtesy, and personal touch provided by Zac specifically and the entire Legacy crew in general.
This company was easy to work with, from the inspection, coordination with my insurance, scheduling, installation, and clean-up. Everyone was courteous and focused on my satisfaction. Everything was carefully explained. My new roof looks great!
Everyone I worked with at Legacy was fantastic, from Trent, the foremens, and all the employees, they were curteous and went out of their way to make Debbie feel comfortable with all the choas going on. The girls on the phone, wether it was a problem or just a follow up, all of them were great. And Im a pretty demanding person, they all took it in stride!!!