Eric worked on my truck. I had a problem with my DEF system, red light came on saying stop and turn engine off while on the expressway. Eric figured out that it was my dozier and replaced it. Also cleared corrosion build up out of the system. Im so happy I found these guys! Great work,, great price! Thank you, Eric and Wiers in Plymouth, Indiana!
Great people to deal with. Duane at the parts counter is always really helpful as is Owen, who from time to time will deliver my parts. The delivery girls are also very nice and courteous.
Great place to deliver to !! Excellent group of guys working together to get us unloaded !!
Wires customer service is wonderful! They were very accommodating when scheduling maintenance for our truck. The shop manager kept us in the loop on what the estimated cost of repairs would be and they finished everything in a timely manner. We will be returning customers.
Tried to bring my truck in for a repair today to the body shop just before 10:00am and the doors are locked and I came to the service department to find out if they were open and they informed no one was there today. The manager wasnt there to schedule the work in for next week, so Ill be headed to truck centers to give them my work. At least I know I can be taken care of there.
Air dryer filter blew out and left me stranded on a Friday night. Wiers answered their phone right away and had a mechanic out to me in about an hour. Quick, professional, courteous and overall awesome experience. I recommend this company. Shout out to Eric the roadcall mechanic who fixed me.. Im still rolling!
Great staff friendly and knowledgeable. Very competitively priced.
Parts department was friendly and extremely helpful.
Great service. They got me back on the road pretty quick and for a decent price
I had a road call on a fuel line replacement. The tech broke a sensor on the side of the engine during the repair. It cost me $200.00 to replace on top of the almost $650.00 bill from Wiers. The now manger told me he wasn’t going to pay for it because it wasn’t done in the shop. Apparently if they break something on a road call they won’t cover the expense of whatever the part is.
Great customer service representative very informative and get things done pretty fast! Good work!
Place was good to work with and fixed my truck in there parking lot 🙌🤗
Great Team in Place led by Tim and Stacey! Looking for qualified diesel technicians that like to learn and grow.
George is great to deal with and super friendly!
The lady there was really nice. And hot. But it was confusing, but may have been on my companys end. Which... It usually is... So 4 stars. (Relatively long wait for front end alignment) sorry wiers im sure your busy!
We take our trucks to (Rock Star) Jordan Sauer @ Wiers. When he was the Service Manager we never worried about the repairs being performed correctly. We have asked his advice on oil in coolant problems, AC issues, and even the small what do I do problems....he was on top of it all. I still deal with him even though he has taken on the Body Shop Manager Role. He doesnt let me down on communication and that is very important. Dewayne Lutes in Parts is a Rock-Star as well! He knows his parts!! Highly recommended!
Had to have two vents installed in my trailer was put in the shop as soon as I arrived great place
Very professional and knowledgeable! Great Service, Parts, and Body Shop.
The best customer service!
Great People and their parts department is hands down the best around! Bill Bailey has called on our location for many years, and always goes above and beyond to get us the parts we need!
Add some lunch in the restaurant which was pretty amazing
Owen in parts, Stacey in service, Alex in the body shop and the whole crew in the main shop have always treated us great. Always timely repairs and complete transparency.
I have been working with them for 20 years and they are the best .Bill Baily in Plymouth always goes the extra mile.
I have worked with the parts people at Wiers for years and always receive great service. From the delivery to the counter guys and Bill Bailey. Thanks.
They diagnosed and repaired my Maxx Force promptly 👍🏼
They deliver what they promise, communication with customers is fantastic.
Great place exceptional service, Bill Bailey in Plymouth has been very helpful to us
Had weirs repair a damaged van and by the time they were done you couldnt even tell the difference! Fantastic job!
Ok
Thanks Bill and the Plymouth Parts Team for getting my parts delivered so quickly. Thanks again.
Had them change 2 fuel filters on one of our trucks. I even called them before I sent the truck there, 2018 T680, to make sure they had the filters. When they finished, 3 hours later, they called and I had them Fax the bill for payment. $456.97!!!!!!!!!!! They did not have one of the filters and sent one of their guys 1 hour to the north to get one. Did not call to let me know they were doing that or that I would be charged for it.
Great parts prices and knowledgeable parts clerks! Ive been doing business here for about 5 years now. Best parts store Ive done business with in 20ish years.
The guys at parts counter been around trucks for years. Very Helpful
So far everything about this place has been slow motion. Slow to pull truck in shop, Slow to communicate diagnosis, Slow to give ride to nearby hotel. Hopefully tomorrow is a better day.
Parts staff is knowledgeable and friendly.
Excellent, Owen and Tyler were very friendly and professional.
Great guys fixed yard dog right every time
They were great thank you
Our parts specialist Bill Baily at the Wiers Plymouth location goes above the norm to deliver our parts. With the pandemic closing our schools and shortening our days parts delivery and sales are hard to coordinate. Bill and the crew have gotten our parts to us when we needed them.
Unfriendly, poor service they do not do emergency minor repairs like they advertise, not helpful at all . Seems to be a trend with international dealerships.
I can see why so many people hate this place... lost my serpentin belt, after hrs 2 hr min at 125 hr for a 70 doller belt what a rip off
Went to the parts department. Very happy with the service I received.
This place is slow as molasses. Been sitting here for 5 hours to get three air leaks under the hood fixed. Another guy here just needs a hose replaced and has been here for about 3.
Best big truck mechanics in the area!
Long time for simple pm
People that worked there were very professional and very polite
They do great work
If you can go somewhere else do it
Could definitely be friendlier
Very good service
Good people
Never back