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Plymouth Ford
14 Town West Rd, Plymouth, NH 03264, United States
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Plymouth Ford

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Co
Review №1

I have a recall on my car. I called Ford and talked to them about it and told them what was going on, and they told me to bring it in and they would fix it.They had my car almost all day, saying that they were working on it. When they finally gave my car back they had done nothing. They said they didn’t have the correct part. They said they had to order a part.They called me about six months later and said they had the part so I made an appointment. They said it would take about an hour.I dropped my car off early left for the day and then went to pick it back up later on. When I showed up they said they still were working on the car. I waited for over another hour. At this point they had my car from 11 AM to 2 PM. They then told me they didn’t have the part. This didn’t make any sense because they had called me to make an appointment because they said they had the part. So I ended up leaving a second time without my recall fixed.After being told they could fix it twice, and leaving with nothing done twice, I have no positive feedback for this place. You ask them at the counter about your car, And they just feed you a bunch of lies. They obviously weren’t so working on my car if they didn’t have the part to work on my car. And my appointment was at 11 o’clock it wouldn’t have taken until 2 PM to realize they couldn’t do anything either.I will definitely be going elsewhere, and if you want your car to actually be fixed, you might want to too.

Da
Review №2

This was probably the best car buying experience of my life. First off, this car was very hard to find. I live in Rhode Island and called approximately 22 different dealerships to find this specific car. Thankfully I called Nucar at the very moment when this beaut came out of the courtesy car program and immediately put a deposit down. Speaking with Gene on the phone was effortless. He was the first salesperson that really tried to help deliver me what I was looking for. I had many concerns about driving 2.5 hours away to buy a car I never saw. Would it smell? Would it be dinged up? Would they try and upcharge me? Thankfully, Gene had this car detailed from top to bottom with amazing results. The car looked absolutely brand new when he pulled it up to the dealership. The buying process was very easy. They gave me an amazing deal on my trade-in, zero haggling, it was SO EASY and simple. Kyle, the financial person I worked with, was the first person to not try and sleazily upsell me on warranties and other add ons. I cannot say enough good things about my Nucar Plymouth experience. ASK FOR GENE. You wont regret it.

Tr
Review №3

Two times now I have brought my Ford there to get a recall done. Both times I called ahead said the problem and made an appointment. And both times they took my car for an entire day only to tell me they didn’t have the part to fix it when I came back to pick it up. The second time I specifically asked about the part, they told me they have it and it’s all set, and the repair would take one hour. When I went back hours later they said they did not have the part and could not fix it, and were still working on the car. How about if you can’t fix it you just tell me on the phone instead of wasting two of my days. For the 3rd time I try to get the recall fixed I will definitely be calling a different Ford dealership, as this one has no idea how to communicate, and instead prefer to just waste my time.

Se
Review №4

Never do business here. I had one of the worse car buying experiences in my entire adult life here. They present you with financial deals and reneg on them when you accept. They sell you inspected cars that will not pass inspection by an unaffiliated shop. And when my dump trucks electric trailer brakes didnt work and pushed me through an intersection, and then my seat belt did not work when my brakes failed and almost caused a major accident. After all this to hear them say your on your own and that the 30 day warranty didnt cover it. Was all I needed to here to give this dealership the most honest and accurate review a customer could right. Keep yourself and family safe and go to another dealership that values your safety.

Pa
Review №5

I love my little Fiesta! Great gas mileage and she is feisty and perky on the highway. My husband and I both love Gene Meier and have been purchasing cars from him for well over 25 years. We appreciate his honesty and integrity and will be seeing him again soon for a Ranger.

Am
Review №6

The communication for the Service department is non-existent. I called 3 times yesterday and no one called me back. I stopped to see if car ready to find out it wasn’t worked on. Told I would get a call this morning -it is now 1:33pm and NO call. I will NEVER return

Gr
Review №7

They saw me coming. Had been interested in getting a truck for awhile. Finally decided to drive 60 miles to look at a 2017 F-150, but it was already sold. A couple days later had a chance at a 2018 F-150 Lariat, was very nice. It was way more than I had intended on paying with a lot of miles 72,000. They did a undercoating the same day they delivered the truck to me. The undercoating never cured, the rear wheel wells were pretty much undercoat free. Had some other issues that they were going to address along with the undercoating. I called and left numerous messages about a loaner while they were working on my truck. Never an answer from all the messages I had left. Feel very cheated because I still believe overall people are good and honor their commitments. I guess Im a rare breed and still believe service means something. I guess I need to realize its all about the money these days. Hoping for the best.

Ba
Review №8

VERY POOR CUSTOMER SERVICE! We bought a used car June 2020. It had a few small issues as as well as a crack in the windshield ( in the line of sight) which we noticed as we were driving it home. A local glass repair company told us the day we bought the car (and brought it there for an estimate as the dealership told us we would have to make a service appointment to have the windshield repaired). The glass repair company employee told us that the windshield would not pass inspection due to the location of the crack and was a bit surprised that the dealership passed it during the purchase inspection. When we first contacted the salesperson shortly thereafter, as well as the service manager we never heard back from them. My husband has called several times during this past year with no-one returning his calls. We recently went to have this year’s inspection performed and sure enough the car did not pass due to the windshield. When my husband finally got through the service manager, who spoke to the sales manager( Eric) he was told that nothing would be done and that we could go through our insurance as far as replacing the windshield .This has been a very frustrating experience from the beginning when it was Plymouth Ford to most recently as Plymouth Nucar. I Would NOT recommend this dealership and perhaps the company overall if this is an example of their customer service and will make sure that friends and acquaintances are aware of our experience.. We will be shopping for a new truck soon and will look elsewhere.

Ja
Review №9

I just purchased my first new(er) vehicle with Plymouth Ford through one of the best salesmen I’ve ever encountered, Tom Staples. Tom made this process effortless for me. He was flexible with my overnight schedule, keeping in contact with me far outside normal office hours. He was attentive to my wants and needs and got me into a vehicle that I absolutely love at a price that’s virtually unbeatable! I recommend this place to everyone, but especially to first time buyers who may feel intimidated going to a dealership. Go see my guy Tom he will get you into a car you’ll love too!

Ma
Review №10

Ruth was amazing and explained everything very well. She had extraordinary patience and professionalism. Thank You Ruth!Tom was excellent and helped me when I returned to the dealership. He went through all of the features in the truck and was exceptionally courteous to me and my wife. Thank You Tom!Steve was very efficient and clear explaining the final pieces of paperwork and getting everything signed. He made getting through all the paperwork painless. Thank You Steve!

Jo
Review №11

Helpful in both the body shop and sales. Go there for a fair and respectful experience.

Co
Review №12

Best place around to purchase or lease a vehicle - and have it serviced. Great, honest, friendly service. Tom Staples and crew are fantastic!I purchased my Ranger July 2019 when this place was just getting on their feet. Service and selection has only gotten better since then. Sometimes I love just stopping in to say hi and seeing the crew.The warranty is they offer you cant find elsewhere... 20 years 200k miles. Good for long-term vehicle ownership.

Au
Review №13

I was recently in an accident and my experience here was AMAZING!! They got me out of my rental and into a new car in no time! Speedy, easy process. I will be recommending everyone come here. HUGE Thanks to Chloe, Jeremiah, Steven and Gene!! Greatest dealership I have ever worked with!

Id
Review №14

Im from the Boston area and I just bought a new jeep. Ive never bought a vehicle from out of state, but Jeremiah was awesome to work with and made it the simplest experience. He arranged for drivers to bring it down (2 hrs away) for me to test drive, and I completed all of the paperwork in my driveway. There was a hold-up getting the title, and Jeremiah ALSO arranged to have a driver hand-deliver that! He was awesome. Thanks for making it so easy!

Jo
Review №15

I had a great experience at Plymouth Ford. My car was basically failing yesterday and so I went in hopes of trading in my car for a new one. Jeremiah was very understanding and did everything he could to make sure I found a car in my price range with features I was looking for. I was impressed of how patient and helpful the staff were. Today I left there ecstatic about my new 2014 Ford escape! Very grateful to the Management, service and sales team for helping me find the dream car I didnt know I needed.

jo
Review №16

Jeremiah was super easy to work with. Purchased a new to us F-150 today and it was a real pleasure, faster than expected, easier than expected and a happy day driving out the lot with exactly what we hoped for. We worked primarily with Jeremiah and Stephen, both super nice and easy. We couldnt be happier. Love our new (to us) truck.

Re
Review №17

Tom was able to get my husband and I into a great car that we didn’t think was in our budget. He went above and beyond and we couldn’t be happier with the overall buying experience. I would highly recommend Plymouth Ford to anyone looking for a new vehicle.

To
Review №18

Went through the process of shopping trucks and shopping dealers for a new purchase. This is a smaller dealership but has all the elements Id expect in a larger community - a large service area, a significant inventory, and a very professional approach to the whole process. I worked with Jeremiah Godfrey who made it all happen and was there every step of the way. I wish everything in my life ran this way!

Mi
Review №19

It was an absolute pleasure to work with Gene Myers, nucar of Plymouth. They were very fair in these troubling times of our economys inflation. I highly recommend the team at nucar for your new or used car! There are other car dealers out there taking advantage of the consumer and price gouging the MSRP. I wont say any names (IRWINS). NUCAR is fair and friendly. Thanks Gene.

Br
Review №20

My wife and I had a great experience with Jeremiah and Plymouth Ford. Jeremiah was friendly and made sure we received the exact truck and monthly payment we were looking for. We are extremely happy with the professionalism and the the patience that Jeremiah had with us. I can honestly say that through all my years of purchasing a vehicle that Jeremiah made this the easiest, quickest and friendliest purchase we have ever had.

Da
Review №21

Tom was great throughout the process of buying a pre-owned vehicle. The whole staff at Plymouth Ford was super accommodating and friendly throughout the whole experience. Super easy and fast! Thank you!

Te
Review №22

I went into Plymouth Ford with doubts thinking they couldnt help me with having a low credit score. Tom Staples and Chloe Miller did everything they could to get me what I need. I didnt get the vehicle that I hoped for but Im happy with my purchase! I also brought my children in with me, and they both were so gentle and helpful to keep the kids occupied! I left there with signed papers. Thank you Chloe Miller & Tom staples for your help and getting me into a mom vehicle 😁🥰

Ta
Review №23

Jeremiah Godfrey is my car guy! I can’t thank him enough on selling me the new 2021 F-150. I love it! You won’t find a better guy to sell you a truck. Best experience and bonus dog friendly :)

Kr
Review №24

Thank you so much Jeremiah Godfrey!!! YOU ARE AMAZING AND I CANT EVEN SAY HOW HAPPY I AM! Jeremiah was so helpful and kind and he deserves 100000000 stars!!!

Be
Review №25

This review has no reflection on the typical car buying experience for the 1 star. I did actually buy a vehicle here.I love my Ford Ranger, but I DESPISE the service and how i was treated afterwards. I still have not seen the refund and im paying interest on the $5k they owe me. Heres the scoop:I cancelled the warranty i purchased (because i didnt know it was optional) 1 week after i bought my Ranger. i have been calling for 3.5 months now, they said everything was processed. After talking to the bank they sent the check to, the check was dated 6/24/21. I asked for a refund on 3/10/21. I would not trust them to handle any of my business in the future and warn you all: if they have the vehicle you want - transfer it to another dealership.

je
Review №26

Always a fantastic experience with the crew at Plymouth Ford! Glenn, Steve and Joe definitely go the Xtra mile!

Li
Review №27

I had a great experience at Plymouth Ford! Chloe Miller was very quick to respond to my inquiries. Tom Staples was great to deal with and his low pressure approach was much appreciated!

B
Review №28

I have bought over 30 cars in my lifetime. Some experiences have been good and some have been not so good. I will say that working with Jeremiah at Plymouth Ford was absolutely one of the easiest car purchases I’ve ever made. They accommodated. They were open to discussion and ideas.Management (Glenn) was actually engaged and the service manager Chris is an absolute rock star. All in all, I give them a top net promoter score. I absolutely would recommend them to my friends and family without question. No transaction is ever perfect, but I can tell you these guys worked hard to make everything as smooth as possible. Thank you so much for creating a lifelong relationship with my family. I absolutely would recommend them to my friends and family without question. No transaction is ever perfect, but I can tell you these guys worked hard to make everything as smooth as possible. Thank you so much for creating a lifelong relationship with my family. Well done!

Di
Review №29

We loved our experience with Plymouth Ford. Our salesman jeremiah worked above and beyond to get us the truck we wanted. Thank you so much. Best experience.

Ka
Review №30

Thomas Staples was amazing, the whole experience was quick, I told him what I was looking for and within a day he came through. Staff is very pleasant, very welcoming!!! Love my new Escape!

no
Review №31

It is a great dealer we went just to look and we thankfully were approved for a new used car we dealt with an excellent young salesman named Logan he is a very friendly and caring person I recommend him to anyone looking for an automobile

Se
Review №32

Run my credit qualified to buy truck sold it out from under me salesman was great dealership is terrible word is no good

Ke
Review №33

Jeremiah Godfrey at Plymouth Ford is one of the best people I ever met when it comes to buying a vehicle a great salesman.. . He went beyond the call of duty for me I couldnt ask for a better friend and even a better salesman at Plymouth Ford.Thank you Jeremiah for your help,and everything you did for me. .

Mr
Review №34

We have a second home in Rumney. As we were leaving today (Sunday afternoon) to head home to Mass our Lincoln MKX had major electrical system failure. By the time we drove 8 miles from home to dealer we had no auxiliary functions like radio, windows or even turn signals. Also No power steering and No power brakes. Definitely a scary and nerve racking situation! We limped into the dealership where the car literally died in the parking lot.Eric, the GM and Jeremiah, the sales manager were amazing!They gave us a loaner car to drive home (with our golden retriever ). They promised to give us a call on Monday with the diagnosis. Even offered to have our car delivered to our home outside Worcester Ma after it was repaired! Who does that anymore? Above and beyond!I have had recalls on my car taken care of here... free pick up and drop off service!We truly can not say enough good things about this dealership!Or how grateful we are to Eric and Jeremiah, you made a potentially nightmarish situation no stress at all. Quality professionals with quality service from beginning to end! Highly recommend this dealership!

Te
Review №35

Did a great job diagnosing the problems with my car and getting it running like new!!

Ja
Review №36

I dont care how far you live if your interested in there inventory you want to go here. Ask for Kyle Morrison and thank me later. Best customer service and dealership experience Ive ever had!

Th
Review №37

They are very nice, professional and really relaxed.

Ro
Review №38

We bought a car from there we were impressed with the customer service any problems were taken care of quickly and we are happy with them would recommend them to friends.

St
Review №39

I had been in the market to trade in my SUV for a couple months. I had sent pictures, ideas, and asked about a million questions. Miah always took his time out to listen, guide, and reassure me. Once it came time to trade my vehicle in, Miah made it as stress free as possible. You see, I’m a single Mom and this car had to be safe, affordable, and reliable. Miah and his team made me feel like family and have me this best deal and vehicle I could have asked for. Driving a car is easy. Trusting someone with your little ones safety in mind is not. Miah and the guys made this possible for me. I cannot thank the guys over at Plymouth Ford for getting me into something I love with the comfort of knowing my little guy and I would be okay. From this Mom to all of you, having that peace of mind is worth more than you know. I’ll never go anywhere else. Thanks again guys, you rock!!! I love my Navigator!

Pa
Review №40

I have purchased two vehicles from Nick Huckins at Plymouth Ford and both times my experience was great! Highly recommend!!

Ra
Review №41

My engine light came on and truck was running funny. I brought it in and they diagnosed it right away. Got me in a few days later and fixed it. Truck runs great now. They were very nice to me. They went to bat for me with the warranty and got it covered. Nice job!!

Ch
Review №42

Grate service and very nice ppl to work with. Turn around time is grate.

Sh
Review №43

What a great place to buy a new vehicle. I bought a 2020 Ford Ranger this last weekend and I had the pleasure of working with Ruth. From the start she was kind, courteous, patient and informative. This was by far the best new car buying experience I have ever had. I can’t recommend Plymouth Ford enough.

Je
Review №44

Very satisfied with all aspects of leasing my 2020 Escape. Jeremiah was great to work with, Kyle in finance is the blues master!! Thanks guys!!

Ry
Review №45

So I contacted plymouth ford because I was interested in a couple of vehicles there and a salesman contacted me and he was very nice and we talked I told him what I wanted he ran my credit and herd nothing the rest of the day and the next day they wanted me to come in and talk to the financial manager I live 40 min away and wanted the manager to contact me its been 3 weeks and havent herd nothing till today they ask if I was still in the market for a vehical. Are u serious so not only they ran my credit to hurt they never got back to me until 3 weeks later and not even about the vehicles I was interested in I will not be returning to them.

Br
Review №46

Recently returned back to Plymouth Ford with my fiancé and Tom Staples was able To get him right into a suv!He went above and beyond to help him out!Thanks again! We’ll be back!

La
Review №47

So, I walk in and immediately found I had a broke truck. Nick was there to show me the truck I really needed. And, it was not on the lot. It was not there rather about 4 hours away. Rather than insisting on something else on hand he persisted. He got me the features I need at the price I needed without the smoke and mirrors that likely comes with high budget advertising. We both understand math and how things all add up at the end of the day. In that, Nick understands very well what it takes to add up to a great sales experience for the customer. Was it flawless? No. Did he make things right? Of course and more so! Will I return? Well Nick, you are going to have to wait 200k/20 years for that! Actually, more like every 3k/90 days for service...absolutely! Nick has done a great service not only to me but his company in earning my business! Yes, the (GM) truck is fixed since its now a SuperDuty 250!

Sh
Review №48

Never had a single bad experience with Gene Meier! He is an all around great person, and great salesman. I would recommend him for sure. He has been in the business a long time and is very knowledgeable and will definitely help you with your needs!

Gr
Review №49

Plymouth Ford is an excellent dealer. I came here to buy a 2019 Ford EcoSport, and Tom Staples was awesome to work with. He was helpful, very informative and worked hard to make sure I was getting a great deal. The whole process was straightforward and hassle free. If you or someone you know is looking to buy a new car I strongly recommend Plymouth Ford.

St
Review №50

Just purchased a used truck here. We were able to come to a deal that worked for all and it was a great experience. I will be referring friends to check the dealership out when they are in the market for a vehicle. Shout out to Jeremiah who was the salesman. He did a great job.

Ka
Review №51

I just recently purchased a 2018 Volkswagen Tiguan from Plymouth Ford. However my circumstances were a bit different than the ordinary car buying process. I am stationed 2,000+ miles from home; however, Tom didn’t give up on me just because I was so far away. He was extremely patient, knowledgeable, and friendly during this entire process. I highly recommend his service to anyone looking to purchase a car from Plymouth Ford. I’m a VERY happy customer!!

Pa
Review №52

We purchased a used Ford Escape. Working with Sales Consultant Jeremiah Godfrey was a pleasure. He answered all of our questions & explained all the features. This was one of our best car buying experiences. We highly recommend Plymouth Ford and Jeremiah.

Ni
Review №53

Jeremiah is the best! He was so helpful and the experience was easy and painless.. thank you for helping me choose a car that fits my needs !

Za
Review №54

Worst dealer ever been to had my car for a month for a starter then said fly wheel was bad two weeks later then after fixed that said the clutch was bad at a month I just told them out back together and take my car out of there and they broke my shift boot bezel and had make big deal to get new one and they couldn’t figure out how put on mindless brand new car I had three days 17000miles never go to them agin I should have known when I pulled up and there sing was held up by ratchet straps and they had one mustang that was 70s auto deff not place to bring a mustang

Za
Review №55

Had the best experience at Plymouth Ford. Tommy Staples was awesome. I went there and drove away the same day in my new truck. I would recommend not only Plymouth Ford but Salesman Tom!!

Br
Review №56

My wife and I own a 2015 Chrysler 200S that we purchased at Merchants in Hooksett; which does not have a body shop. We live in Ashland NH and wished to have our vehicle worked on by a local body shop. Our vehicle had minor damage to the front bumper only- airbags did Not deploy. After taking over 2 weeks to install a front bumper when they had all parts before starting the job- We discovered that Plymouth Ford used old parts and charged insurance and my wife and I for all new parts. They made several mistakes communicating with our insurance company, Allstate, and after calling my wife ONE time over money that Allstate was supposed to pay them- we received a collection notice from an attorney threatening to seriously impact our credit in a negative manner. We paid the $500 deductible the day I picked up our car. I was delayed for over 45 minutes after arriving that day because of washing and vacuuming- and I was contacted by the service department 2 hours before I got there explaining my car was finished. Once I got into my car- which was still soaking wet- I found the floors covered in dirt and grease and dirt all over the inside driver’s door. I found cutting compound in between the front bumper and fenders that was hardened and dry. The headlights of our vehicle are so badly out of alignment that it is dangerous to drive at nighttime and especially if it is raining. In order to fix them properly we must uninstall the headlights because the driver’s side is pointing so far to the left that oncoming traffic flashes their high beams even though I only have low beams on. The adjustment screw is ONLY for up and down- not side to side. Overall the entire experience was horrible and we were not treated well at all. I personally believe that since we were not buying from them or trading our vehicle- they didn’t care about us as customers at all. I hope that this review will save others from the nightmare my wife and I experienced.

Do
Review №57

The staff were very kind with a caring and professional attitude.

Ch
Review №58

I only went for an inspection but they were quick, friendly and no bs.

La
Review №59

The sales rep was fantastic. The finance team lived up to every stereotype re: buying a car. Im very disappointed.

Ca
Review №60

The best experience I have ever had purchasing a car. Nick was very low keyed as a salesman...no pressure yet made sure he touched base with us throughout the process. Fabulous price. The dealership has a good philosophy and culture. Will look to buy there again, even though we live two hours away!

Ri
Review №61

#1 Recommendation for Jackie Lacroix!

Ei
Review №62

We purchased a vehicle from Plymouth Ford dealership with Jeremiah Godfrey and had a wonderful experience. We recommend him and Plymouth Ford to anyone needing a great vehicle with amazing help.

Ry
Review №63

They make you feel all pretty..tell you what a good time it was and then never call you back. Atleast thats what it felt like. Atleast take me to dinner first before you screw me.

da
Review №64

Couldnt make a deal but they tried really hard!

Ja
Review №65

Id like to give them 3.5 stars. Service performed was good, it just took 2.5 hours for an oil change.

Kr
Review №66

Friendly and willing to work with you. Not many options on cars.

Ta
Review №67

Shoutout to Jeremiah and Kyle for being genuine human beings throughout our process of buying our new Toyota Tacoma! They made a process that is usually cringeworthy super chill and easy - never pressured us into any decisions we didn’t want to make ourselves and honestly were just real kindhearted people. Thanks again guys, catch you on the flip!

As
Review №68

What a great experience at Plymouth Ford. Ruth did an amazing job. We reached out to her at about 9 am on a Wednesday advising her what we were looking to trade in and what we were looking for. The thing was we had to do everything that day due to our work schedules. Ruth and her team did a great job. Offered fair trade in value and got me in to a 2019 Ford Escape that I love. They did all of this by 5 pm same day. My new Ford was cleaned prepped and filled with gas, her team even stayed late to complete the paperwork because they knew we were in a time crunch. All around a outstanding experience. When we are ready to update our other commuter car we will be back to see Ruth and her team again!!!!

Ke
Review №69

Today I had the most amazing experience Ive ever had a dealership. Jeremiah greeted me with a smiling face and got a feel for what I was looking for. I went in not expecting anything but Jeremiah and Glenn went above and beyond for me and got me into a 4wd SUV. Something I didnt think was possible they pulled through and made it happen! Ecstatic about this experience!

Za
Review №70

I recentyl had service done at the Plymouth Ford body shop. Hubert was very professional and gave me an accurate timline on my repair. When I picked up the car the repair was exceptional!!

Ge
Review №71

Tom staples and the GM ty so much!!! Great experience. been buying new trucks since 1996 and by far thee best place i have bought from. Not only did i buy this truck over the phone and through text messages. the truck was ready, gassed up and super clean when i got there after they had closed. took only about 10 minutes to sign all the paper work. No hard sales no bull. Was extremely refreshing.. Great job. Ty again!! Best price around. Must check them out. Well worth the ride. If you dont at least visit them your making a huge mistake!!

An
Review №72

After almost a year with a 2019 ecosport I cannot even begin to explain how dis-satisfied I am with Plymouth ford. The car itself is horribly put together, the sound system is full of bugs, and, I feel that the dealer lied to me. I will NEVER buy another ford, or car from ptown ford again.

ho
Review №73

Super friendly and accommodating sales team. Our salesman, Tom, was very knowledgeable, explaining details allowing us to make an informed decision. Thank you for restoring our faith in the car sales business. Its nice to do business with honest, friendly people.

Na
Review №74

So I’ll start by saying that this was the best most pain free car buying experience I’ve had.Thank you Tom Staples.My recently high school grad daughter was looking for a car so I checked Cargurus. I found this beautiful Ford Fusion and contacted the dealer on Sunday afternoon. Monday morning they contacted me, coming to the realization that I lived three hours from the dealership I told Tom I was going to pass. He then told me they would deliver it. We were able to work the deal out over the phone and a few days later they delivered it right to my door step.No ridiculous interest rate games, no pressure to buy extended warranties or service contracts.Even living 115 miles away we will definitely keep Tom and Plymouth Ford in mind when purchasing our next vehicle.

Za
Review №75

They dont stand behind there parts they give an attitude over the phone an service all around sucks the service department is a joke

Le
Review №76

My experience with Plymouth Ford was a breath of fresh air, Nick Huckins was straight forward. There was no covering of paperwork Nick show me every little detail explained every Dollar! I was so impressed, I bought my brand new 2018 Ford Escape . I love it ! Ive had it for a month now. I shop around to 3 other Dealers they didnt have time to email me details . I told four dealers what I wanted in my Ford Escape what I want in the car And I need my 2011 Escape paid off . Plymouth Ford. And my salesman Nick. Went above and beyond for me . I am forever grateful! I love love my new Escape! So give Plymouth Ford a chance to give you the best deal around New Hampshire. I guarantee you wont be sorry. Leslie Eaton.

Ma
Review №77

I recently purchased a new truck from Plymouth Ford and the experience was great. I told Nick Huckins in sales exactly what I wanted and what my price range was and he was able to get the exact truck in for me. I went to all of the other Ford dealerships in the area and I chose Plymouth Ford because of the upbeat and helpful attitudes of Nick and the other employees. When its time for another truck Ill be back! Thanks

Mi
Review №78

They are incredible to work with best dealer Ive worked with in a long time. Jean and Erik are the best

lo
Review №79

Great place to do business with and great people. I would highly recommend doing your business here if you like the family feel! unlike any other dealerships around!

Ri
Review №80

Brought my 2011 f350 here for service work.The service manager assured me that my front end issue had been diagnosed and quoted 550.00 dollars for the work needed. Upon picking up the truck i was handed a bill for almost 800.00 dollars. Furthermore i was assured that the truck had been test driven both before and after the repairs were made and that the issue was resolved. Upon leaving the dealership, I immediately discovered the problem was worse then ever.Completely incompetent!

Jo
Review №81

The best

Va
Review №82

Friendly and knowledgable staff.

Jo
Review №83

Tom Staples is a fair and honest guy that can get you what you want with no smoke and mirrors. Been working with him for years and wouldnt go to anyone else. I trust him and have since day one go ask for him you wont be disappointed, thanks Tom for everything. See you when Im ready to get another one

Ch
Review №84

So far so good w plymouth ford but im about to drop off my truck for body work so ill update laterUpdate ..the truck came out great a day late but u cant rush that stuff.Double update...just bought a used one ton dump n it was a super smooth n quick transaction n its an older truck but definitely got my moneys worth .thanks man

Ti
Review №85

I drive over 35 minutes to get to this repair shop. Why?Because they do fantastic work and they charge a very fair price. But price isnt everything. Its also the people. All of the folks in the Service Department are polite and treat me with respect.This is a family-owned Ford dealership. You can tell the employees love this place. Yes, the facility is a little rough around the edges. Who cares?What I care about is honesty, value and people who care about my truck as much as I do.Youre going to love this place. Ive been dealing with this company since the day I moved from Ohio to Meredith, NH back in 2008. If you have a bad experience, let me know. Well meet for ice cream in downtown Plymouth.

Va
Review №86

Great experience. Nick Huckins was very knowledgeable, and helpful.Price was right. Would definitely go there again.

El
Review №87

Logan was very helpful and knowledgeable about the vehicle we purchased and gave us an awesome deal. Make sure to ask for Logan!!!

Du
Review №88

Turned in my 2017 escape and left with an upgraded 2020 escape for 1.01 more a month. Ask for Gene Meier great salesman and friend😁😁

St
Review №89

Very helpful people. Good communicators.

An
Review №90

Nick Huckins was very helpfull, no pressure salesman who found me exactly what I needed in my price range. Thanks again Nick!

Jo
Review №91

Nick Huckins was our salesman. He did a great job locating the truck we wanted. Great price great experience and the 200K 20 year warranty sealed the deal.

Co
Review №92

EDIT:We saw Tom Staples at Plymouth Ford and he was awesome to say the least. he worked with us tremendously and got us a great deal on a 2016 Ford escape! its beautiful I love it! 100% satisfaction and he was great to work with. hes very honest and trustworthy. THANK YOU Tom!! if you go here to get a car I 100 percent recommend asking for Tom!I saw Tom again at plymouth ford, after not completely LOVING the escape. He got me right in there to trade my escape for a 2017 honda civic. He is great at his job and always works with you to get you into what you want! Still honest and trustworthy. I will always recommend him at Plymouth Ford. Thank you again, Tom!

To
Review №93

Great customer service, nice easy going salespersons, just an overall good car buying experience. I would highly recommend this dealership to anyone interested in purchasing a new or used vehicle. Thanks for the car Tom!Thanks again,Blair P

Jo
Review №94

Highly recommended. Very knowledgeable staff and management. If they dont have what you want, they will get it for you. Just ask.

Lo
Review №95

Great service great car highly recommend thanks Jeremiah

Ph
Review №96

If you are considering a new or used Ford, and are dreading dealing with car salesman, head to Plymouth Ford and ask for Tom Staples. This guy was top notch, talked with me on my level and actually listened to what I wanted and called when he had something that fit my needs instead of upselling something on the lot that wasnt a good fit. Truly a refreshing car salesman experience.

Ke
Review №97

They were all so friendly

Sc
Review №98

Honest people I know for a car dealership is not too often.

Je
Review №99

Nick was welcoming, and always willing to go the extra mile to make my car buying experience awesome!

Ti
Review №100

Nick and Glenn are awesome....please go see them and Nick I sent you! They are both great guys and worked with me on what I wanted for a truck and payment.....go see

Information
23 Photos
100 Comments
4.3 Rating
  • Address:14 Town West Rd, Plymouth, NH 03264, United States
  • Site:https://plymouthford.com/
  • Phone:+1 603-536-4521
Categories
  • Auto repair shop
  • Ford dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Offerings
  • Oil change:Yes
Payments
  • Debit cards:Yes
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