I called to report that my car was vandalized. That someone had smashed in my back window. They told me to call back the next day to set up an appointment to have it repaired. When I called back, I was told the report said I had backed into another car. I DONT know where they got that information. But I certainly hope it has been corrected. My car was vandalized. I did not. I repeat. Did not back into anyone. No other damage to the car except a Nick under the window, where they smashed the window.My understanding is that, on the same night someone had also stolen a truck in the same place as my car was parked.

Started with this agency because a family member worked there as an agent. Had good service with him there, but when he left to be a real estate agent the customer service left with him. I had issue with drive wise taking away discounts for both vehicles when during the 2 years of having the thing connected to my vehicle we never had any claims/ issues. Seems like stealing to me. Asked for Jacob group to help save me some money since I was losing 27% discount between both vehicles. Straight up ignored. No, sure we can help. No, sorry, we cant find any way to save money. Just ignored. Great customer service while theyre getting your money initially. Train wreck if you ask them to help save you any years into your policy. Not to mention you miss out on great stuff like vanishing deductible and accident forgiveness with these guys. DO YOUR DUE DILIGENCE ON INSURANCE. I just wouldnt recommend getting through Jacob group agency.

I have always gotten fast and friendly service! Thank you Allstate!

I was referred to Allstate Ins. Jacob Agencyfrom a friend.When I called them my experience was very pleasant. They explained everything to me and answered any questions I had.Super professional. I felt very comfortableDealing with them (Kathleen).I would highly recommend this AllstateGroup to my friends and family. Kudos to Kathleen.Lisa

We have used this agency for 12 years and the agents are very knowledgeable and responsive. You really feel like you have someone on your team that is looking out for your best interest. Anytime that I have called with a question, I get an agent on the phone immediately who pulls up my policy and explains it to me in a way that can understand it and make good decisions. Highly recommend them!

Easy. Fast. And very reliable. 10/10

Great, always get everything taken care of in a fast, competent and professional manner. And did I mention friendly? No matter who you speak with when calling in, everyone makes you feel like your call is important and you are always left with the same satisfied customer feeling. And thats hard to find now days, so keep up the good work.

Jacob Group offers unparalleled service to help individuals and families with their insurance needs.

Always receptive to our needs.

We have been with this agency since 1974. Always great, friendly professional services. Great people to deal with, and perhaps the most important thing is that when I call, the phone is answered by a live person, not a machine! Thanks Jacob Agency!

Good agency. However, Ive been having lots of trouble getting them to apply my defensive driver discount. If it doesnt happen within a week, I will start shopping around for another firm!

Great service! Was a pleasure to work with. Answered all the questions i had and got back to me quickly. Will continue to use them.

Pretty disappointed. Had a 1 car policy and was paying roughly 300 for 6 months I then picked up another that I was paying just under 600 for 6 months on. A couple months later I told them Id be cancelling the 300 coverage because I had sold the car. They then raised the under 600$ one to over 800$. I called and asked why my insurance went up over 200$ and they said its because I dont have more vehicles. So they could raise my rate way over what I was originally quoted when I was shopping for my car that I had purchased. Very dishonest practice in my opinion. I will be shopping for new insurance once this insurance term is up.

Always the best!

First rate customer service!

Great people