I went there at 4:30 am as a First Time Guest and as soon as we walked in, we were Greeted with such POSITIVE ENERGY that it made my visit a pleasant one. The place was big and very clean. They have Great work out equipment. They also have these water jet massage chairs and regular massage chairs that felt So Good. If you like to Tan they have nice Tanning rooms as well. I most definitely will go back. I Highly recommend this location.

Cisco is the BEST! Friendly and make you feel welcome. He greets everyone and smiles! He works very hard at keeping the place clean and organized, stocked with paper towels and cleaners. It always smells good in the gym and the lobby is immaculate!!

I love this place I like the equipment I like the people that work there, I think the Hydra massages awesome and the massage chairs are a little rough but if you dont mind that their beneficial for the upper back and shoulders for me anyway. And the fact that its not crowded and you dont have to wait for machines. Thats a big plus

Clean, friendly staff, specious locker rooms. Love the light therapy. Easy in and out.

The gym over all is good but the bearded manager, Hmmm, he is real proud of himself and is quick to let you know who is he is and how long he has worked there and thinks he is better than some of the highly educated professionals that choose to give their money to the gym. Steer clear of him and hope you don’t need a critical thinker for and customer service issues, your more or less dealing with a group of rejects at the front counter that are obviously only there for a pay check and are useless if you need help. Stay self sufficient and you’ll avoid any issues.

I love this club. Great amenities which I enjoy!

It feels great to be back @ my favorite gym!Planet fitness is #1!

A smaller but good planet fitness with a nice staff.

Overall the staff at this location is fantastic. They have a great team and strive to definitely have one of the cleanest gyms in all of DFW. It feels great walking in and being able to workout in a nice, welcoming environment and have great conversations with the people at the front desk.

The equipment was new and clean, but I still bring my sanitizing wipes. Most of the facility was clean, but for some reason, in the mens bathroom, the mirrors were filthy. It looked like someone was spitting on the mirror while brushing their teeth. It was not there when I went back an hour later. Its nice to see the staff addresses those type of issues quickly.

My friend works out here while her husband and their little daughter wait in the lounge (PF member). One of the staff in this location did not let my friend take her 3 year old kid to the restroom when the kid wanted to go. They had to go back home. This was such a traumatizing and humiliating experience for her. This policy was never communicated to them as part of terms and conditions during start of membership. Extremely unprofessional and rude staff. I regret recommending planet fitness for her. I will never do that again! If the manager has an ounce of conscience, they should compensate her by refunding the money and apologizing to her for the behavior, as well as retraining the staff and warning them (AT the least).

Top notch pfits. Thx for being positive staff and available 24/7!

Staff was really nice, I was a guest to someone with a membership and they treated me as if I had my own. Never felt intimidated or looked down upon when I went. Planning on getting a membership when I’m financially able to!

Of all the PF locations, this gym has in general, the friendliest staff. It does get busy, but not excessively crowded like other gyms, so nice to see this location is spacious.

Best Planet Fitness Ive ever been to. Very clean, very large, friendly staff. Like all PFs they could use fewer cardio machines and more weights but thats just my opinion.

Great equipment, not crowded.

Very big, you dont have anyone hovering over you while working out. Modern equipment and very clean.

Having issues with the past due fees waiver promotion. Signed up with the email and then had my bank account wiped out the next day. Have been trying to get to the bottom of this for a few days now and haven’t been able to get a straight answer as of yet. They seem to like giving us the run around. Love the gym. The staff interactions are always great. Just can’t seem to catch anyone that can help me with this situation.

Large facility with countless equipment and very friendly staff. LAFitness and 24 hour Fitness need to follow their lead with cleaning and service. Staff habitually cleaning equipment and they treat Black Card members with care. Hydro massage chairs and beds definitely worth the membership.

Way better than my previous location. Usually isn’t very busy. The hydro massage is great.

Its a awesome place to workout. Great people there and its very clean.

This is MY Club! Love 💘 all the friendly faces!Stephanie and Nate always make me smile!

The staff are super cool and the place is always clean. It can be a bit busy on weekdays from about 5-8 pm but that is to be expected with any gym.

They have been doing a great job keeping the facility clean and I love how the front desk staff is always polite!

Machines always work and you were open 24 hours even when the pandemic hit. Superior above other gyms in taking action by not failing on your customers with restrictions that causes them to steer away from their goals, no matter what life throws. Planet fitness beats all odds!

This is my favorite location 😊 Every morning I go and the check in people are the best. #Max,#Sunglasses.

Great location! Spacious, clean, and easy to navigate. Can get busy early in the week but usually I get through my exercise with little to no wait on equipment.I’d like to give particular recognition to Jacob Rankin, an employee at the Plano location. He took the time out of his night - nearly twenty minutes total - to help my fiancée work through a billing issue she encountered in transferring locations from a different state. He was attentive, diligent (making multiple phone calls to our old NJ location), and incredibly polite throughout.

I moved to McKinney in September. I just recently signed back up with Planet Fitness. I have the black card so I can go to any facility. This is by far my favorite. I love how all the equipment is set up. Will definitely make this my permanent workout facility. I recommend this Planet Fitness to everyone.

Clean facility, stuff is great, many equipment, big locker rooms, big parking lot, everything that you need for good workout. 👌💪

Clean and well maintained fitness facility with a friendly and hard working staff.

Update: It appears that management take their customer service seriously and have already made changes. I revised my review since they took immediate action.Senior Management needs to be made aware that the front desk personnel have deplorable customer service skills. The last several times Ive been up there the front desk people or person completely ignore your existence when the are signing people up or workin with another person. A simple acknowledgment of Ill be right with you would be completely acceptable. Numerous times Ive stood at the front desk and they completely ignored you and make you feel like to are an interruption to their day. It sets a horrible tone from the very beginning.In fairness to the gym itself, I must admit it is always clean and in overall very good condition. Ill readjust my score and review if things improve. If they dont I plan on cancelling and going to Lifetime Fitness.Please train your employees.

I love planet fitness 💪the only thing i would add is just that the need to add more weight on week day you need to wait quite a bit just to use the machine but other wise its good they dont judge you or look at you wrong and i think its a peaceful place to work out ..

The Plano location is very convenient. Their Covid restrictions are fairly reasonable. I love the 30 minute workout. The staff is very friendly and the membership fee is very affordable.

Its very spacious, has excellent access to multiple machines, has a variety of different machines, has perks, and most of all the cooler has my favorite favorite favorite energy drink Celsius.

Great location and love the hydro massage lounges.

The general manager was very helpful! Great customer service!

Cool gym can’t beat the price

Clean your tanning beds before someone gets a staph infection.

It’s a good place for basic workouts.The manager with the beard needs to smile.I feel like he is going to slap someone

Love this facility!!! Always clean

I love going to clubs out of town and seeing the difference. Beautiful club and wonderful staff! The GM (Felix) was awesome! He showed me around and ensured I was having a good experience. Top notch!

Cisco is the GOAT this man deserves a RAISE!

I enjoy the fact that everyone is very respectful, when you use the machines.It smells good, very fresh. I enjoy my workout every time I check in.Thank You!

Staff are friendly and constantly cleaning. Members seem to clean up after themselves too. I’m very happy I left Texas family fitness to rejoin planet fitness 🙂

Great place to exercise, and easy access to self-sanitize equipment used to prevent illnesses following safety health guidelines for all visitors.

My husband is my guest every day and we love coming to this gym. Its rarely packed and everyone working there is super friendly and helpful. They clean up every night which is great considering covid is a still a thing. The locker room is always clean and they have their disinfect spray and paper towels located all over the building which is super convenient.

This is best PF in my area. Clean, respectful and people wear masks . Its my fav location

I go to 3 different Planets in north Dallas and this is my fave location. They are truly enforcing masks and distancing, always have well stocked sanitizing stations, and are constantly cleaning. Always a good vibe here! Not all Planets are the same!

Staff here is always super nice, and the equipment is all in working order.

The staff is great and it’s such an amazing experience to be there and they always greet you with kindness and always give you positive tips on workouts. Neat and clean place. Great gym to do your workout!!

This is the best Planet Fitness I have worked out at.

Im so excited to be back! 💜

Management accused me of threating another member that told gentle because he walked broad w and naively by my personal space management call me a big dawg as a black man and management called the police on me and told me to leave.

Very organized on cleaning and sanitation for keeping with covid-19 laws. All the free weights, benches, weight machines, cardio machines, exercise equipment and locker rooms are immaculate, new and well maintained. Very impressed with this planet fitness location. Staff was very polite, knowledgeable, greeted every employee coming and going. I felt safe and welcome at this location as well. Good ventilation for working out and good music selection playing on the overhead system.

Love this location! Its super clean, has plenty of equipment, and the staff is always helpful with anything.

Black card members get to bring a guest as many times as they like and they can use the tanning bed massage chair and hydro bed as well. You also earn points which you can purchase drinks and merchandise in store. Low monthly fees and no hidden cost.

I love it. The staff is super nice and helpful. The equipment is new and the place is clean. I usually prefer to go at off peak hours.

Just because they are 24/7 I give it 5 stars

I have never felt so uncomfortable at a gym before. Another member sprayed me twice with the chemical cleaner and said lethargically my bad. If you give a f about covid still being an actual thing, there was way too many people in this gym with no masks. Not wiping down equipment.

Always get the best customer service. The employees definitely know their regulars and what they need for tanning or massage chairs. Word up!

This is the best planet fitness i’ve ever been to.i literally drive an hour from home to come here! daylin and vivian are my fav they’re always kind w a smile on their face! as someone who’s a beginner to the gym and struggles with gym anxiety, i always feel welcomed by them! it makes it easier to go to a gym when there’s people who always make it their goal to make u feel comfortable. not to mention it’s 10 out of 10 clean!!! i’ve never been to another planet fitness that compares to this one.

Been going here off and on since they opened up this location. Very convenient. Everyone is friendly especially the employees and they are very attentive to your needs and questions. I havent had any bad experiences yet. Love this place. Keep up the good work PF!!!!

Great always.

Good vibe...nice workers.. Clean facility

Im starting to think every other planet fitness is better than my hometown one lol

Very clean, organized and fun! Very friendly staff! Superb customer service. From lockers, showers and changing rooms to free weights, machines and ellipticals, this place is balanced and perfect! Massage chairs, tanning, etc are spectacular. I enjoy my visit every time. And I go twice a day for 6 days a week

Out of all the PF I’ve visited this is the nicest one, staff is always friendly and place is spotless.

I recently upgraded to the black card... I live using the hydromassage after a long workout. I do go on off times to minimize the number of people... like 3-4am. As I work nights this is a natural time. The staff is attentive and responsive. The equipment is varied and the layout is intuitive. Im starting my journey back to health following a back injury and years of a sedentary lifestyle. Planet Fitness is making the decisions easier... Its the first time in my life I enjoy working out

I cancelled my membership at this location when COVID hit. I then moved across the country and 6 months later joined a new location. Imagine my surprise when the same day I signed up at my new location I received a charge on my credit card from this location. I called to get my money back and the customer service person said my account was never cancelled and that I owed over $200 in fees which had been accruing while the location was shut down for months and that she could not request a refund. She then acted as if she was doing me some kind of huge favor by then cancelling the account. She then claimed that no managers would be available until Tuesday (our conversation was on Friday). This interaction makes me not want to affiliate with ANY Planet Fitness and I will be canceling my new membership because they totally lack customer service and seem to strapped for cash during these times so they are willing to trade loyal customers for a few hundred dollars in fraudulent charges to their accounts.

Please consider discussing manners, consideration, communication, enthusiasm and kindness with the front desk staff at this location. When mentioning manners, I am referring to Knocking before trying to open a private tanning room. I reserved the room and upon cleaning the machine and getting dressed, someone tried to open the handle twice and In the shock of the moment I looked over and was glad that I locked the door. When I asked the young man at the desk “can I please ask why someone tried to come in the room when I was changing?“ He said yeah your time was up so…and looked away.Please understand how this could be unsettling and slightly violating in a vulnerable setting. Well fair checks are understandable and can be introduced with knocking and better communication.There was a couple there today without masks on during their whole workout.Thank you for your consideration of growing in these areas.

Kourt helped me out with my membership problem to the best of his ability the other day. Very much appreciated!

Planet Fitness is an awesome gym with lots of equipment, and lots of space to workout in peace.

The staff stays on top of cleaning and replenishing disinfectant and paper towels really well

This is a really good location the front desk he’s very friendly and they are very clean

Love this location. Cisco is amazing!

Customer service is always welcoming.

Great friendly staff,good equipment and clean facility.

This is a wonderful gym, hardcore but still a gym that you could visit daily! Friendly and family atmosphere, knowledgeable staff, great location, and a huge variety of equipment to choose from. I definitely will visit again next time Im in town!

Awesome staff 👏 👍CLnChico2 💞

I like the no judgement/no pressure approach. I like that there is fitness coaching available if you want it. The desk staff are always very helpful and nice.

It was super cool planet fitness and their are 24 hrs i loved it

No robe on floorRelieve head aches tension with massage chairs black spa membership

This is a wonderful gym, hardcore but still a gym that you could visit daily! Friendly and family atmosphere, knowledgeable staff

I absolutely love Planet Fitness, and my home club in Plano, TX! The price is affordable, the staff is friendly, and this location is clean and well maintained. I especially enjoy the perks of being a black card member, including the Total Body Enhancement machine and hydromassage. I consider these a treat, and look forward to using them after each workout! I also love how convenient and easy it is to stay in my healthy routine by visiting other locations when I travel!

Lots of room, other people leave you alone for the most part, trainers are friendly and want to help you accomplish your goals.

Love this place, it empowers people at any level of fitness ( or lack thereof like me!) to reach their fitness goals at their own pace on their own time. Very clean and friendly, helpful staff. And you cant beat the price! Looking forward to being a lifetime member.

I workout at the Planet Fitness in Plano, TX. Staff is very friendly and helpful. They work hard to keep the facility nice and clean. Monthly membership cost is very reasonable. This is a great place to workout!

I just joined for the New Year and am enjoying it so far! The trainer Vivian walked us through how to use all of the equipment in New Member Orientation and set up a customized program for me based on my personal goals. The weekend overnight staff guy (unusual name that I can’t remember) is very friendly, polite, and helpful. I enjoy this gym much more than my previous gym experiences.

Would give 0 stars if I could. I canceled my membership in May. I am still being charged monthly. Went back in July in person (in the midst of a pandemic) to try and figure it out, they said a manger would call me. Here it is, September, and I have no communication or anything. I have called multiple times. Absolutely nothing.

Love the hydramassage chairs.

Out of all the Planet Fitness gyms I have been to, this is the best one. It is always clean, it has enough equipment for everyone to use and the staff is friendly.

One of the cleanest P.F. gyms, with an excellent, kind and knowledgeable staff. The atmosphere is upbeat too which makes for a much better, more intense and longer training session. Two thumbs up!!!

My favorite place to go I’ve been a member for quite sometime. I’ve considered joining other gyms due to the facts of your gyms not having a sauna however since Covid started I’m sure there’s no sauna open. That’s my only issue other than that I love this gym!

I have visited almost all the planet fitness of the metroplex and this has been the best in service, maintenance, the team work are very friendly (five stars)

The staff is always nice and helpful. The place is kept cleaner than most gym. Love working out there.

Was shocked and disappointed at what I saw thay ruin my workout. Sign upfront state wearing a mask is a requirement. Majority of people that were working out were not wearing a mask. If the gym isnt going to follow the rules then remove the mask sign. Since the management here dont care peoples health I definitely wont be returning.

I love the place...i signed up.

They are working extra hard around the clock to make sure that all the machines are clean and ready to use!

⭐️⭐️⭐️⭐️⭐️I would absolutely recommend it!

OK this is my second home and all the staff are like family! Best trainer shout out to LJ who has pushed me to be my best self as well going above and beyond when training me. The gym is clean, staff is happy and friendly, always a smile on everyone face. LOVE THIS PLACE!