We ordered carpet from Nadine and had a very mixed experience. The installation was delayed by several weeks without a reasonable explanation and then moved again as we approached the new date. It was very frustrating as we had to rearrange our life to accommodate, twice. I would not use them again. Once installed, the carpet looks great.

A good friend recommended Nadine Flooring because of the good experience she had. My experience was the opposite. I am highly dissatisfied with Nadine Flooring-Plano. A design specialist from Nadine (I will not state his name) came out to my home to take measurements for repair/remodeling project. He informed me that he will send a final estimate for repair cost and still after two weeks no estimate. I continue to call the store for an update and everyone I speak to make excuses. I finally spoke with the design guy and he promised he will send estimate the next day. Well he was dishonest......he still hasn’t emailed the estimate. Very poor customer service. I will never consider their service again.

Sam really helpful and knows his business.

I wrote this review on Yelp back in May, 2017 but Yelp didnt publish it because I hadnt written enough reviews and so I didnt have a high enough rating. So Im re-posting here on Google.Im giving them 1-star based on warranty, not on their work. (Although they are way over priced as they sub-contract all of their work so you pay much more). My problem with them is that they sub-contracted a plumbing company to remove a bathtub in preparation for a new shower stall they were installing for us. The plumber they contracted didnt cap the cold water line properly and so after the new shower stall was installed (they did a beautiful job), the cap blew and water was leaking BIG TIME under my slab. When I looked at the water meter in my yard the needle was flying around and around. I called Nadine and at first they were like, no problem, the warranty will cover the repair. The problem was the install was complete so to locate the leak they would have to break the tiles, fix the leak and re-tile OR dig a huge tunnel from outside my house so the plumber could crawl under there and fix it. Both options were expensive and Nadine didnt want to pay for either option. I pleaded with them to take care of it but they just flat out refused and told me Id have to deal with THEIR contracted plumbing company directly and that they were NOT RESPONSIBLE. I had no choice but to get my own plumber (we went with the tunnel option) and he charged me only $1100.00 to fix. Nadine refused to reimburse me the $1100.00 for the repair. Pretty disappointing considering my wife and I spent $30,000.00 with Nadine Floors. I could sue in small claims court but like most people, Im too damn busy with other higher priorities. I guess thats what Nadine is banking on. Bottom Line: They do good work (at a high price) but if you expect them to warranty their work, youd better think again.

Extremely dissatisfied, dont use this company just because of the price, its loads of headaches working with this place. They didnt finish in promised time, they never come on time, they broke my furnitures and didnt have the decency to inform me, the finished product have holes in it where they put nails it, breaking the surface of the wood pieces. In the end they wanted to charge me extra due to unexpected material costs, in cash! I tried complaining to the company by phone, this lady called Doris started yelling at me, very very poor customer service, very disrespectful of my time and wasted thousands of dollars on floors that probably wont last very long.

We were in need of replacing approximately 7,600 sq. ft. of 12 year old carpet at our church. When we visited Nadine Floor Company, they made us feel very comfortable with their knowledge and professionalism. We asked them for their recommendations on types of replacement flooring based on our needs. Our sales representative, Mr. Kevin Ghar, submitted a bid that was within our budget. Mr. Ghar was a pleasure to work with and was available at a moment’s notice in the event questions or concerns arose. The installation crew was knowledgeable, talented and demonstrated they were masters of their trade. We are very happy with the outcome and we would highly recommend Nadines and Mr. Ghar for future flooring needs.

Friendly helpful staff, good selection.

I dont write reviews often, but Jake was awesome. We had made our mind up to go with Nebraska Furniture on our floors and just happened to stop in and met Jake. He was awesome to deal with. The installers were timely and professional. Very good experience.

Sammy and the sales staff were kind and patient as we took a long time to make our floor decision. The installation went without any problems, the installers were very respectful of our home as well as leaving the house in immaculate shape. They responded to all our requests and needs.Thank you so much for a great experience. And thank you to Mike Angel for recommending Nadine’s Floor Company.

Nadine in Plano just finished our floors. We got a laminate put in the downstairs and carpeting in the master bedroom and upstairs. The guys working on the project were great. They quickly moved all the furniture and got to work. They worked 5 days straight on the laminate and the carpet crew worked a very full day to get it done in a day. They cleaned up after themselves and moved all the big furniture back. I wish our salesman had let us know a bit more of the installation process so I could have been better prepared. He told me I only needed to move the breakables so I was a bit surprised when the guys moved ALL the furniture into one room. But they worked hard and we are very pleased with the final product!

Nadine Floors did an outstanding job on my new hardwood floors. Norm was my salesman and helped me immensely throughout the whole process. Norm is a seasoned veteran of the flooring industry, very professional, courteous and thorough. He came out to measure the floors and wrote the contract up in great detail, explaining all costs and the possibility of some increase in amount of floor leveler and its cost if needed. The installers Adriel and Lucio were top notch, very hard workers and simply did the best job on flooring Ive ever seen. Seamless transitions from tile to wood and carpet to wood, perfectly flush without using transition strips. Beautiful work indeed. Last but not least, I received an incredible installed price on a special they had which was 1/2 of just the price of the flooring everywhere else. I will do business with them in the future and recommend them highly!

We just finished up with our master bath remodel with Nadines floors! Absolutely so happy! We had ideas for our bath after staying in AIRBNBs we love in Colorado Springs! Rania their designer with nadines helped me bring my vision to life!Walter and his guys showed up to work Monday through Friday happy and ready to work! Cleaned up after themselves daily! I recommend this company for all your remodeling needs they have been around many many years!!!! The most smooth, easy remodel we have experienced!!

The team at Nadine are some of the most genuine, authentic, and compassionate individuals I have ever had the opportunity to interact with and it all starts from the top. The owner is one of my favorite people on this earth and the way he runs this business is a testament to his character quality. I highly recommend this flooring company.

Extremely pleased with the service & work of this company! We had floors in 3 rooms ruined by waterbed exploding 5 days after we moved into our brand new home. The sales woman was efficient, knowledgeable & kind. She brought a sample which matched our floor perfectly. The men who installed finished a day early! They too were skilled, efficient, called to say when they would be there & showed up on time. They left our floors perfect! We now can really enjoy our new home!

We had our kitchen countertop, floors, and master bath redone. Everything looks great! Jake was a big help with all of our selections since it was such a big job. If anything was missed, they were right back to fix it. I would highly recommend!

Really helpful and quickly replaced my carpet floors in no time. James came out to show me samples. I choose a really nice carpet. I was contacted a day later to schedule install. The guys from Nadines who installed the floors were in and out in no time. I highly recommend Nadine Floors.

This company has been a blessing in disguise, they allowed our wishes to come true. Their customer service is awesome and they have a variety of selections to choose from with affordable prices. Curtis was knowledgeable, polite and professional he help us pick out the perfect floors for our home. Thank you Nadine Floors .Don & Wanda

The staff at Nadine’s were all a big help in getting me the exact tile I wanted. The installation department was on time and very easy to deal with. We will be using them for all future projects in our house!

I cant say enough good things about my experience with Nadine Floors. From the time we entered the store we were met with friendly, courteous service from individuals who were knowledgeable and helpful. The process was explained in detail so we knew what to expect. The crew that installed our beautiful new hardwoods were respectful of the fact that their work site was also our home and kept everything cleaned at the end of each work day. I will definitely use them for any needs I have in the future.Bill and Sandy Larrison

Nadine Floor Company couldnt have been greater than they were. From punctuality to ensuring we were happy with everything every step of the way. The service provided at the store is amazing and the salesmen are beyond knowledgable.

The owners of the shop dont really care about their customers. We went to the store like 5 minutes before the close time and as we were parking our car, the owners were already in their cars getting out of here. Great customer service!! They are not passionate about their products and their work. Why the hell would I shop here? NEXT!

Curtis,the manager, is my hero. Incredible selection of flooring, phenominal prices & installation incredible, done by true pros. HIGHLY recommend Nadines. I went from Maple hardwood to tile that resembles hardwood. Wish I had done it years ago.

Excellent customer service! I love my floor installation, the salesperson were very helpful. I highly recommended Nadine Floor.

I had Nadines install hardwood floors in 75% of my house and also carpet my master bedroom. I could not have been happier! They started the project on time and ended before I expected it to be finished. The quality of the work was excellent and they were very professional. When I arrived home when the project was completed, they had put back all my furniture and cleaned up behind themselves. While the work was being done, they took extra time to make sure and cover up bookcases with electronics so they did not get alot of dust in them. Kevin was the gentleman who helped me in the store and he was very professional and courteous. Francisco did the installation and he did a fantastic job! I cannot remember the name of the gentleman who installed the carpet but they did an excellent job as well...he actually semi-scolded me for moving a majority of my bedroom furniture before they arrived saying that was their job and I should have let them do it. I would highly recommend them to anyone considering doing work in their home on their floors. Their prices were substantially lower than Empire, dont even get me started on them, and the quality of work was impeccable! Great job, Nadines!!! You made this experience a great one!

My family has worked with Nadine floors on several occasions and they always do great work, we really couldnt have been happier with how everything turned out. I would definitely recommend them for any future remodeling jobs to anyone interested in getting a good deal and good service!

We have used Nadine’s for 3 remodeling projects in the past 18 months. We have spent about $25,000 at Nadine’s and can recommend them to others and will continue to use Nadine’s in the future for any and all my fix-it or remodeling projects (Fireplace remodel, next on my list)Pros1) Price: Visit them first for any insurance claim, remodel project or repair. We saved about $3K by having them repair damage from a flood.2) They can fix andremodel anything I’ve asked so far: Drywall repair, New Baseboards; Popcorn scraped off ceiling and painted; Paint walls; Move bathroom cabinets; Plumbing work for new shower fixtures; Quartz countertops; Stacked stone backsplash, Tile floor installation; Hardwood installation; Carpet Installation -- I am planning on using them for a sleek fireplace remodel and a closet remodel.3) They have a HUGE selection to pick from on every price point and can special order anything you find elsewhere.4) Easy to order from. My sales person was available for appointments and writing up orders was easy and quick.5) Worked with our insurance company and saved us a lot of money.6) Nice: I’ve been in and out of Nadine’s probably 50 times in 2015 and every single employee and manager that I met and talked to was nice and friendly to me.7) When a problem arose (with any huge project there will be problems) they made it right for usTips:You need to “own” your own project1) Nadine’s does not actively manage the installers. – You must manage the installers! Otherwise they will come in, most installers won’t ask you what you want and it may or may not be what you wanted. --- Be home, be involved, let the installers know that you are in charge, get their name and number so you can call them and know when they are coming back (for multi day projects) Stop them if they are doing something you don’t want and call Nadine’s to sort it out.2) Make sure that the order form says every single thing that you want the installers to do, Otherwise the installers may or may not do what you’ve agreed with Nadine’s (Nadine’s will sort it out eventually but it’s more complicated)3) We tip the really good installers – (not just at Nadine’s but for any company, it helps them and us)4) Do your own research on design and decorating ideas and the individual products for sale. Nadine’s offers so many products they can’t know in detail the qualities of each product.We’ll continue to use them!

Nadine floor is a great company. Service prices and completion is the best. Nadine is a total service place. Highly recommend.My 78 years old father had a plumber fixing a bathroom at his house. At night one of the hoses to the vanity in the guest bath room broke and water was all over the place. The water in the house was almost at one and half feet before my father woke up. We called Nadine floors company Mr Moses came to our help. He had his crew doing a more then great job. We had to change wood floor carpet floor. Mr Moses remodeled the whole house. Also He installed kitchen countertops. Helped us with chossing colors. His great customer skills along with his team is second to none. My father and the whole family are so happy with his work. His crew cleaned the house before leaving. Mr. Moses came to my dads house at least 5 times to check on his team and made sure work was going as needed. I will add pictures in the very near future. Highly highly recommend

It is hard to find a WOW construction and home remolding company nowadays,But Nadine floor is a BIG WOWThey did a great Job. I highly recommend them, they are Great

I used Nadine floors to do my bathroom remodel the price was incredible in comparison with other bids Im so happy with the outcome the process did not take as long as I thought it would.The installers were very respectful Im very pleased so I strongly recommend them.

Excellent and friendly service and many options of floors to choose from. Very positive experience. The only drawback is their website.

This is one of the companies with shady practices. If you notice they do not post the prices for the carpet in any of the samples in this showroom. The reason is, depending on how you look the quote will vary. Your friend goes in next day the quote would be ~50 cents more/less than what they gave you previous day for the same item. It all depends on different factors than a standard price. You can simply check this by calling and asking sq feet price for any Mohawk carpet model. When you call they will be rude and you wont get a straight answer.

Great prices and follow through. Had our kitchen and bathrooms remodeled by Nadine’s.

Excellent Service, great product and reasonable price. I would recommend them to all my friends and family.

Huge selection great prices and they offer professional installation

Great Service, they have 100s from me all around.

I visited last month with them and I was very impressed with their service and the prices they gave me and I would like to thank MR Moises for his truly exceptional customer service, I would recommend this to my friends and family for sure .

AS YOU READ THIS AND THE OTHERS REVIEWS, YOULL SEE THE OWNER NEVER ANSWERS ANY OF THE REVIEWS, GOOD OR BAD. SO IF IT GOES BAD FOR YOU THERES NO SATISFACTION IN WRITING A REVIEW TO THE OWNER, EXCEPT TO HELP THE CONSUMERS.BUYER BEWARE.............they are friendly up front but the service after the sale is terrrrrrrrrible. I had a kitchen installed by them and there were unfinish items that never got done. My kitchen waste can door handle was put on wrong and holes from them drilling were incorrect. they promised to make a new cabinet face door and they never did. knobs were were never put on properly, trim never put on. So this is the tip on the iceberg, SO BUYER BEWARE.

Good prodcuts to choose from and great install on wood floors. Just put the deposit down on granite countertops. Very accomodating and easy to work with.

Best service best prices direct to the point highly recommended, Mrs rania is the best ask for her she is an artest.

The staff here are very friendly and professional. They have a lot of flooring options and are very helpful.

Actually I wish I could put 0 Stars, this was by far one of the worst experience ever! Not only was the person who sold me incompetent, but the whole company is rude and comical. The company lied to me and said they would be done at 2PM, but werent done until 4:35 PM. The manager at the store told me that they would never make that statement about being done at a certain time, even though it was written on my sales receipt! They broke picture frames, left them on the floor, didnt put back the majority of furniture in the room they took it out of, they didnt put all of the baseboards back, they were left propped up against the wall, plus they left water bottles and McDonalds cups strewn across the house. The manager Ishmael basically called me a liar over the phone even though I have plenty of pictures as proof. F- for the company, I would never use them again!

Nice little store with lots of flooring. Kinda expensive.

Ordered carpets from this company and it was installed correctly versus when I ordered carpets from Empire they were rude and did not do my flooring correctly

Any company that doesnt show its prices is hiding something.