On June 8, Computer Cutters Inc (CCI) sold me ACE+ machine $47,000+$1,500(software) that was severely defective. It is different from what CCI shows at their company or in advertising media.After that a day, I reported about defective of the machine on Jun 9/2021 and Don Dingwall promised to fix itThere have been too many defects for a machine (called ACE+) purchased from CCI, so I keep emailing complaints to CCI.They did not repair it as promised ( email June 10), so in July, I decided to return the ACE+One of the biggest faults is that the machine cutting expands the length of each letter or number.Specific events are as follows:Letter C(see the picture):Although the design length on CCIs software is 36 .19 but the ACE+ machine is wrong to 42 94. Deviation 675= 19%)All other machines in the world never cut so wrong. Please comparison pictures below:Comparison.jpg(see the picture)Number 9: Although the design length on CCIs software is 41 .68 but the ACE+ machine is wrong to 54 68. Deviation 135= 36%)Number 9.jpg(see the picture)Number 8: Although the design length on CCIs software is 45 .21, the machine is wrong to 64 71. Deviation 2025 = 45% !Number 8.jpg(see the picture)Similarly, other letters or numbers are also occur as above.That is, I have not mentioned other defects such as cutting corners not large enough, denting the corner of the letters....The craftsman had to manually cut off the excess on average about 1 roll per letter,adjust the angle of the cut, and fold the edges.... A lot of work.That is very difficult, and an unreasonable waste of time and money for us.CCIs machine wrong cuts any letter like the shipper has wrong delivered to the wrong address any time!. Who can use that shipper?How to continue using the cutter can be wrong up to 45%. ACE+ machine, It is too crazy!Any machine on the word is not detrimental for the operator. It cuts correctly, without faultyTherefore, There is no reason to force us to use the faulty machine!We hope that CCI will recall the machine ACE+ and refund money to usHenry

My Ace Bender a quality letter bender and service has been exceptional! We are soon to be shopping for a new CNC and I will definitely consider Computerized Cutters!

Great Company with Great products. We have had our bender for 10 + years and still working with the same service guys from the beginning. We run 063 material all day long for several large national accounts. This company will help grow your company. A must purchase !

A great company with top notch service. From purchase to delivery computerized cutters took great care of us. After sales service to me is what makes a company. They are always there to answer the phone to answer questions or concerns. The only channel letter machine I would consider in the future is a CC machineB&G Signs Ontario Canada

Great company to do business with. Impeccable attention to detail and a willingness to satisfy the customer.

Very unhappy with how I was treated when I ultimately went with a competitive machine. Rather then trying to earn business for our next purchase they made sure that I will never look at their products again. Be sure you are going to buy from them before you call for information.