I chose The Kelly Cook agency because i love supporting women in business.I have my Home and Automobile insurance and health with her, and I get great value for my money.Kelly is focused on getting you the right coverage, explaining the insurance and she made sure my family was taken care of.I highly recommend her, and you would be doing yourself a favor if you call to make an appointment and see what she can do to help you with all of your insurance needs.You will be really glad you did. She’s the best!

My agent, Kelly Cook, is the absolute BEST! Shes professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. This is one reason I remain a loyal Kelly Cook State Farm customer. Kelly, you ROCK! Good Rates on my insurance needs, too!

Everytime I called, Kelly did an excellent job answering all my questions. She returned every one of my calls, and always connected on a personal level. This was my first time getting my own insurance, and I never want to go anywhere else.

The individual who answered the phone was very short, seemed annoyed I called, was unhelpful, and actually hung up on me for no reason. Extremely unprofessional.

UNCOVERED: We were shocked. We cancelled insurance on 1 of our 3 cars after selling that car. Kelly and her team (Accidently) cancelled coverage on all 3 of our vehicles. We were without insurance for 2 plus weeks. We would not have noticed unless we had switched agents. Needless to say - Kelly and her helper need attention to detail training. Maybe this is the wrong business for them to be in...RESPONSIVENESS: Thank you for the years of service you tried to provide us. We appreciate your attempts to support us. Kelly was new to the industry when she purchased the agency from our former agent. She is working hard to learn the industry and is gaining experience. Kelly and her team were slow to respond to our needs. The fastest response we got is when we were asked why we decided to switch to a new agent.DETAILS MATTER: The knowledge and experience exhibited by Kelly and her helper was lacking excellence. We expected more attention to details and we expected the team to help us know what we need based on our true needs. Her small front office person tried to help us with our needs, but was not as knowledgeable and did not explain why we needed any policy changes to cover future risks. We prefer someone who is more customer service oriented and someone who can explain in plain words what we needed and why we needed it.EXPERIENCE: We have selected a new agent with a larger team, more years of combined experience, with a strong focus on customer service (only 5.0 star Reviews) and quick responsiveness. We needed someone who can cut through the industry jargon and explain in simple terms how to protect our family from most commonly experienced risks while balancing the future impacts on our finances.We wish Kelly and her team the best.

Kelly is incredibly professional and very customer service oriented. Im in the sales industry and very much appreciated her persistence in following up with potential services.

Five star service! Kelly is awesome. She made the claims process easy and seamless.

Kelly has been beyond amazing and has helped my transitional move from Indiana to Dallas be worry free and more than welcoming! She’s gone above and beyond in helping me and my little family get settled in and has made sure than every one of my needs are met! She’s responsive and personable. She’s more than just a State Farm agent! I highly recommend her to anyone looking for an agent in the Plano / Far North Dallas region! Thanks so much Kelly for all you do!

Kelly is an excellent agent, friendly, positive, very responsive, helpful and professional

Thank you Kelly!!I am so pleased with Kellys caring and professional approach when it came it helping me find an insurance policy. I contacted Kelly for a quote and she promptly assisted me with a tailor-made insurance plan that covered my specific needs within my budget. She took the time to explain my coverage options and gave me great advice on what would be beneficial to me personally. I was covered within the hour and she managed to save me $700!!I would highly recommend Kelly to all of my friends and family.

I was paying a ridiculous amount for just liability insurance and Kelly and her staff got me a quote that was saving me $25 a month on top of getting a great discount on my renters insurance. And to add to the great experience, after I made my first payment they were able to process a due date change for my monthly withdrawals which worked better for my pay schedule and monthly bills! They did an amazing and quick job!

Worked with Kelly and her staff for my Motor Car insuranceAs i was new to the place had no clues how to deal with Insurance and the small nuisances. They were prompt to respond to my queries.They are a bunch of very professional team and at affordable rates. They went out of the way to support me in getting Motor Insurance and i hope to work with these fellows again sooner on other products.

I read Kelly Clark-Arrington reviews. Everybody in Texas knows to come to only her for the best rates. You all did not have to write all that. This woman has been saving black folks and white folks money for years. That is why she is still in business, she cares about people like you are her own family.

Our organization has several vehicles that needed insuring and Mrs. Kelly Cook-Arrington obviated our old policy within seconds. Her team made me feel so comfortable and even offered me couple and water when I walked through the door. I think the servant mentality is what sold me on her because she as the boss got up and served my coffee. That was very impressive. Our contract is a six figure contract with her insurance company for her to humbly help me was so impressive. Her rearing is obviously carried out in her day to activities with her clients. We are indebted for the blessing that Mrs. Kelly Cook-Arrington has brought upon us.

I dont usually write bad reviews unless I feel very mistreated, and this agent(s) has pissed me off big time. Long story short: I talked to the CS representative 3 months ago and one of the agents 3 weeks ago(who is very rude and unprofessional, could be the same one mentioned in other reviews) on policy cancellation on two vehicles and confirmed it. But later found out it never got cancelled so I still owe them dues!!! While thinking I can put an end to this so I didnt argue too much and paid $200+ which I shouldnt be paying. Then I received a call yesterday saying they never got paid!!! After talking to another lady today, she said:whomever you spoke with just processed your payment for you - Funny that I made the payment 3 weeks ago and it just got processed... Plus she decided since there was NO record showing I called and cancelled the policies so she can only cancel as of yesterday!IF YOU LIKE BEING CARE OF BY UNPROFESSIONAL WHO ARE SLOW IN ACTION BUT QUICK IN COLLECTION. GO WITH IT! YOU CANT FIND WORSE!

Kelly and Kristen did a fantastic job! I saved about $100 a month and I have better coverage. They were both polite and professional. The process to switch was easy... Highly recommend!

My experience has been nothing but miserable at this insurance firm. Kelly cook and her stuff is unethical and unprofessional. Kristen her front stuff girl does not know what shes doing. Making promises she cannot keep doing everything without any type of approval. Kristen Nor Kelly cares about any type of customer service. Theyre the type of people who would laugh if youre upset about something. As if its a joke to them and theyve already got your money so that they could care less About anything. Me and my family will be switching to else where. I will never recommend there office to anyone. And Ill make sure everyone knows what type of people they are.They dont even deserve one star.

OMG They just saved me so much money, whatever the ladies name is Kelly something, she is fantastic. She is amazing. Yall better get in here the girl is banging.

Gave me some crazy quote for umbrella $135/ month. Insurance rates keep going up. Ask her to review my premium and never happened. Want to cancel a policy and never got any call or response and still keep sending me late due notices. Called corporate customer care and they left several notes and still no response or a call from her. Corporate recommend me switching agent and definitely will do that!!UPDATE: being so mistreated big time by Miss Cook. She leave me no choice but to file a complaint with the corporate. Switching to agent Scott Schoener on Preston. If you are being mistreated and ripped off please switch agent ASAP and file a complaint with the State Farm corporate complaint line.Have been with State Farm for almost 5 years but have never been treated this bad and disrespectfully.

Kelly Cook Arrington is fantastic. Her Agency is the best we have here. I am so glad she was able to not only help me insurance needs but she was able to combine all of my stuff and save me so much money. OMG. I have been with my last agent for over 5 years, but Kelly Cook Arrington was able to allow me keep so much more money in my pocket....Thank Kelly, you are awesome. All my friends say no one can beat your prices....

Amazing customer service! I recommend all my friends and family here, and has not disappointed. They will work with you in any way they can. Very caring people.Thank you,Jordan Adel

Kelly is the most helpful with relocationsI recommend Kelly

I have not had a good experience with this company. I’ve never had any issues with any others in the past. They do not communicate well with their customers. I’m very disappointed in my experience with the Kelly Cook office.

Ive had the best experience with this office. They have the best customer service and are always so friendly every time I have a question or concern about my policies!

Dealing with this office is ridiculous as they are unable to handle a simple request of verifying insurance for their clients. Not only do they refuse to perform simple customer service, but the girl I spoke to was beyond rude and even muttered negative remarks as she was hanging up the phone.

Awful customer service, it took them more than 4 months to update my monthly withdraw. Had to call them every month just to make sure they would take payment and every month they would assure me the information was updated and problem would be fix. It didnt get fixed until after I canceled. No one takes responsibility for mistakes in this office starting with Kelly Cook. Very unprofessional approach.

Kelly Cook was very professional in the way she handled my concern.I never had a problem with her. I was not happy with one her colleague they she spoke to me. I felt it rude.

This agent is a prime example of why Im not insured with State Farm. The individual that I dealt with was very short, rude, and unprofessional. Her tone made it seem that she was annoyed with me and would talk over me. She either doesnt enjoy her job, or is annoyed by having to do it.

Working with Kelly Cooks State Farm agency has been a great experience for my family and I. She was always there when we needed her and we felt comfortable and confident with her staff. She works hard and it shows!

Excellent

Stay away from this office, i had been with state farm over 5 years, since i got to this agent i had nothing but problems, unprofessional is nothing compared to how they really operate, you dont know what to expect, every month is a new story and new problems, Im no longer with states farm just because of so many incidents i had with this agent.

Bad customer service, a hook to expensive car insurance. They refuse to cancel insurance!

This is not about Kelly cook, never had any problem with her.I was not happy with one her colleague who I spoke to regarding my insurance as kelly was not available. Worst customer service.