We’ve stayed here several times and the quality has gone down. Over $300 a night and you have to pay $25 for breakfast, $4 for coffee, $30 to park. They’re renovating the rooms and we were “upgraded”. The decor is horrible. There is a large shelf that stuck out so far that in the dark I cracked my head off it. Beds were comfy and our view was nice, but definitely not worth the price we paid. We love the Clipper shuttle that takes you to games, but it’s not worth it. I could stay else where for far less and have a decent continental breakfast, take an Uber to games, etc.

August 2021 - Beautiful riverfront view of the city. Beds super comfortable, slept really good. Room was clean. Gift shop / coffee shop in lobby was a plus.The only reason for the 3 star, doing some updates, renovations. Pool was closed for remodeling and clubhouse. Didnt know upon booking.Parking is very high at $30 per day. Cheaper to pay at pay station than have parking validated. We was in and out only once a day back and forth to hospital.

I stayed here last month with my girlfriend, we had called ahead because our flights were getting in early and they were very accomidating. I left my number at the front desk and Alex called as soon as our room was ready. I really am writing this review for him, as he was the highlight of our experience at the hotel. We felt like we had a friend in Pittsburgh as soon as we checked in, he went out of his way to make sure we had a great stay. The hotel itself was great, lots of fun bars and restaurants in walking distance. We are already looking forward to staying again.

The manager was rude, an hour and a half after checking in, Im napping and the manager calls n rudely demands I go to the front desk immediately. Apparently the manager knew the person who booked the reservation for me and said she wouldnt allow anyone associated with him. Which is jacked. I tried to reason with them nothing I could do. Ya the room was refunded after days of waiting, I couldnt get another room last minute that was affordable so I drove over 1 hr home n im a narcoleptic, I was badly falling asleep at the wheel. Thanks. My money paid for the room, my friend was nowhere near the hotel, I should have been allowed to complete my stay.

It was just great..no weird experiences or people in there or on the gounds AT ALL!.wow it was great!

Positive: Location Negative: I called in advance to make sure there would be no feather pillows or blankets, due to allergies. I was assured everything would be removed. When I got to my room there were feather pillows and a blanket. Lots of construction and closed amenities.

Positive: Nothing. The air conditioner in the room did not work at all. It made all kinds of noises which lead to not sleeping well at all. We only had one set of towels when we should of had two sets. The parking was ridiculously priced. The tv only had 2 channels Negative: Everything. This place is run down and needs all new. I won¿t be coming back to this place. I¿ll stay on the north shore side from now on.

Positive: This was a great hotel in a great location. We had been staying at your typical roadside motels during our road trip. It was nice to be in a nice hotel that was in the city.

I really love how the hotel is close to everything & comfortable bed. But I called on 9/16 around 7:15pm to confirm my reservation and the lady I talked to from the front desk was SOOO beyond rude. Getting an attitude with me cause she couldn’t hear the last name I was saying, talking reallly really slow when I would say “sorry I couldn’t hear you”, then hung up on me and said “call back later and talk to someone else”.

Very friendly staff and willing to work with a group that has a hearing loss. Parking is expensive with 30.00 a day. It is accessible for those needing accessible entrances.

Positive: It was a convenient location while visiting Pittsburgh. Negative: The parking is crazy. Their lot is always full, so you have to use the city lot. Pay for it yourself. If the hotel validates it for you - they add an additional $10 to do it.

Just there waiting for family members before boarding the Clipper. Someone had a wedding reception at that time too.. Perfect day. Sunny breezy very comfortable day.

Nice place to stay. The staff is phenomenal, friendly and will do anything for you. Will be amazing when all the renovations are done.

Positive: This hotel was convenient to where we were staying. Negative: The room was dirty when we arrived. There was a dirty washcloth hanging from the shower rod, the tub did not drain, and the pillows were disgusting. The staff was not apologetic when confronted about cleanliness.

Thank you to all the hotel staff for everything that you for me. Especial mention to Mr.Steve., manager of the hotel, and whom kindly take the responsibility to send me at the Pittsburgh International airport after 5 hours of waiting for a taxi.To all of you, Thank you!

Loved it...cant wait for New Years Eve...my Niece is getting married there

Stayed here last week only booked two nights it was horrible so I switched to the Marriott for the next two nights. Hotel room is run down. They put us in a dog room even though we told them my partner is allergic to dogs and I have a hypoallergenic service dog this is against ADA compliance. Run down musty room thin walls. All amenities are closed (pool, cafe etc). Horrible area to stay in. Hotel construction noises and thin walls wake you up in the morning. Hotel was out of shampoo. Horrible overpriced hotel, that needs to be torn down. Overpriced parking should be free since the hotel is so run down.

Positive: Staff was amazing, and went above and beyond. Beautiful, clean, comfortable room!

Might as well stay at a motel 6. Check in time was 2 hours late, dirty room, $30 to park in a parking garage a block away. Asked for milk from the bar and the front desk for my daughter at 9:00pm and got laughed at. Tv has barely any channels (which are staticky) and a broken remote. Pool closed, dirty bathrooms. I could keep going. This is supposedly a nice hotel, but it it a piece of garbage. Oh yeah there was an employee crawling around inside the dumpsters outside of our room window. No joke

We stayed here for a wedding. The hotel itself is beautiful, but the rooms need some work. Our particular room had the carpet duct taped to the bathroom floor to hold it down. The shower was dirty. I found multiple bugs in our room (thankfully no bed bugs). The AC unit in our room did not work, making for a very hot night sleep. We did inform the front desk of the AC issues, and they did send maintenance to fix it, but it was unable to be fixed leaving the room very uncomfortable for the rest of our stay. Overall the staff was very kind, but for the price of this hotel I would not stay here again, for I have stayed at much nicer hotels for much less.

Very frustrating, try to call the lobby several times, nobody answers, the TV has Very limited selection and its not a smart TV so you cannot watch your own Netflix or YouTube etc.The coffe shop its been closed since we got here.The pool is closed.No room service.We asked for house keeping and fresh towels at the lobby, and nobody came.My bed was extremely uncomfortable, and the room smells bad.

Despite them working on areas of the hotel, and the pool being closed, you cant beat the wonderful staff. Especially during a bodybuilding show. Everyone is so friendly and bends over backwards to make sure youre taken care of.

Positive: Great location. Well maintained. Negative: I was shocked at the cost for overnight parking!

Paid full price for half the services. No pool, no gym, no room service, no restaurant. As a family of 5, we were hoping to be able to get a roll away cot. We even called ahead of time to confirm that we could get one, but when we arrived, we were told that it was a “fire hazard” to have one in the room. Parking is $30 per night. The vent for the A/C was not secure to the wall, which left a huge gap. The entire description was extremely misleading, and was definitely not worth the money.

Went to a wedding reception there. Food was excellent. Staff was excellent. Atmosphere was excellent !

Positive: It had a nice view of the city. Negative: It was being renovated and I was not made aware of that.

This hotel is advertised as “pet friendly” and is NOT pet friendly!! The staff assigned us a room and then made us move rooms 20 minutes later, claiming that one of the housekeepers was allergic to dogs. Alex at the front desk was incredibly rude, implying that I was deceptive by not announcing at check in that our family dog was staying with us. As an employer, I’d be nervous to have Alex as an employee. Despite being advertised as pet friendly, there are countless hoops you have to jump through to allow your pet to stay at this hotel. We stayed at a pet friendly Sheraton in New York the night before and had zero issues. We come to the Sheraton Pittsburgh Station Square and we had issue after issue. If you can, stay somewhere else and avoid the disappointment.

The Staff were beyond helpful and extremely pleasant. Definitely would recommend this hotel to anyone looking for a quality place to stay.

The hotel is under renovation. The management communicated well with me re ADA accommodations with what they could and couldnt do. A room upgrade helped with dealing with some of my issues.

Positive: Location near Duquesne University. Negative: Need to pay additional for parking and no included breakfast.

Ideal location to access Point state park and the two inclines to Grandview Outlook vintage point for Pittsburgh skyline views. The hotel is going through a major renovation but we did not experience any disturbances during our stay. The Gateway Clipper Fleet is located outside the hotel but they were not operational during our stay.

This hotel is not what you expect for the price you pay. First of all I went 6/30/21. No amenities at this hotel open (hotel claiming Covid) cant go to the restraunt, not open, cant go to the pool, not open, cant go to the gift shop, not open. This hotel has a pitiful bar as well, the rooms were nice to look at the king size bed was very comfortable and clean, however it seems like the quality they spent in the mattress, they had to skimp on the pillows. The air conditioner in the room needs replaced as it is old and antiquated its loud and noisy, the toilet needs a hammer to hit the lever to flush, not enough towels, they just gave enough for 1 person, took front desk over 1.5 hours to bring to room. SAVE YOUR MONEY STAY SOMEWHERE ELSE

We stopped by on our way to the Gate way Clipper, awesome little stop, thank you.

Great location...currently under going renovations so a little disruptive on top of everything else going on...friendly and attentive staff...

Stay at a Hampton or Fairfield. No reason to stay here right now. Vending machines, rude concierge... all the same. Save the money

Stayed here for 1 night. Staff was very professional and friendly. I had a room with the river/city view. Very comforting. View was really nice. Beds were extremely comfortable.

I was there for a wedding. The staff was friendly, helpful, and efficient. It was a great experience.

Toilets were child potty size. Bathrooms were old needs re done. Other than that no issues staff were great

Positive: I like the Lobby. Very pretty with all the lights and things! Negative: Yes! When entering the room and placing my cold drinks in the Fridge, there was an open juice already in there, which tells me that housekeeping did not look in the refrigerator to checking for things left behind

Hotel building and area was neat - but the best part of our stay was the staff. We had an issue arise with one of our dogs, and the hotel staff, particularly the front desk manager Alex, was incredibly helpful and understanding.

Shout out to Dennis for being helpful at night as I had to work late hours. Great customer service and experience at the Sheraton!!!

Busy. The bar right by the front door adds a unique ambiance. It always feels like its really fun there

Great hotel . Close to everything and marvelous for shows

Positive: It was satisfactory Negative: They did not have the shuttle, as listed. They had a hidden $30 for parking

This is a very nice hotel. Great restaurant in house and theres also a bar/party area. Beautiful views and a great location.Nice, decent sized rooms with big TVs and wifi.Just be ready to pay too much for parking.

Not a $350/night facility. Rooms clean, but kind of run down and simple, few amenities, and constructioneverywhere. Stains on the floor. No continental breakfast. A rather rude and stressed batista at the lobby Starbucks. But the manager, Alex, was a 5 🌟 manager. He deserves a raise. He traded our promised Hard Rock Cafe gift card that they were out of for the $20 Starbucks and $30 Parking bill. He had a dance competition and a wedding going on at the same time and he still treated me and my sister like we were the only ones that mattered when he was talking to us. Even wished me a Happy Birthday, with a line of dancers and their moms behind us. He made it worth it.

Berry unfortunate situation. No restaurant, no pool, reduced occupancy due to renovations. Given no pool (12 year old was devestated), no restaurant, lack of sta

Parking is $30 per night. Hotel renovation user way. Great view of city across the Ohio river.

Was here 2 years ago, & it was great.But they are currently renovating the pool, so that was unavailable, as well as the restaurant/room service.

Nice hotel, good location, well priced. Good bar staff

This was the worst customer service I ever received at a hotel. I left a suit in the room and called the same day I checked out to ask if they found it. The lost and found line took me to voicemail which I left for the head of house keeping. Two days passed and no one got back to me so I called the front desk. They transferred me to house keeping and no one answered again. A week after my stay I called housekeeping again and had to leave another message. It’s been two weeks since my stay and no one has gotten back to me. I expect better customer service from Sheraton and would recommend staying elsewhere.

Always clean and good prices the front desk always has nice people working.

Love the view! High Five to Sheraton Team. Thank for taking care of us!

Positive: Not much except the price. Negative: Would have been nice to know beforehand that the property was under renovation and that most of the advertised amenities were not available.

Positive: Great staff............clean room...........great location! Negative: No

This hotel is always nice and clean. Friendly and knowledgeable staff of the places around the area

Positive: The location. Negative: The linens were not clean

Clean rooms with great views of the city and helpful, friendly staff.

Quiet & not crowded when I was there.

Not what you would expect from Sheraton most amenities not operating like the pool. 35.00 to park your car room worn out no handicap facilities

No place for breakfast parking 35.00 a night. Loseybanquet food no room cleaning sevice for four days

In desperate need of a renovation! However- the front desk agents are very professional and very service oriented. Due to COVID- the restaurant and bar is still closed but you are within walking distance to many restaurants and bars . But the rooms are out dated. Popcorn ceiling. Old carpet, furniture looks 10+ years old. Don’t expect luxury or nothing close to it

Positive: The available access to water taxi and nearby restaurants is appealing.

Excellent service! I rarely leave reviews but after this experience I have to. Suzi was amazing and she helped coordinate everything so well. Once we got to our room, everything was perfect! Service was amazing. There was great attention to detail all around.

Great place to stay.. good river views..

Excellent venue to host an event, helpful, and friendly staff...

Nice location for Sightseeing and exploring around town

Renovations are going on, but still a great place.

Positive: The views of the city Negative: It was advertised as having a pool, but the pool was closed for renovations.

The stay wasn’t bad it was the 50 dollar fee that they take for the rooms and give back ... well it’s been 10 days since I stayed there and I never got the money back when I called and asked them about it they literally told me the transaction expired and they can’t find it no more ... lawyers will be involved in this also the room that I was in was extreamly outdated the phones didn’t work we actually had to have someone come and talk to us because the phones didn’t work ... and then the tv remote they provided wasn’t even for that TV so their maintenance is off too 🤷🏾‍♂️

This is my fourth stay at this hotel and my “go to” whenever I an traveling to Pittsburgh for work. Everyone is always friendly and the stay is always good. Will continue coming back!

Beautiful Hotel! Great view of Downtown Pittsburgh!

We had a great stay! We stayed New Years Day evening to have a romantic night without kiddos. Kevin was great. He was dealing with a very rude woman when we arrived to check in. Despite her best efforts to break him, Kevin remaind professional and handled her rather outrageous complaints with grace and honored her wishes. He gave us an upgrade for our patience. Room was clean and we were comfortable staying there amidst the COVID restrictions. We will stay here again to enjoy that beautiful view!

Well for starters the air conditioner did not work in the room at all and made a horrible noise while making it hard to sleep; the tv only had 2 channels, there was only 1 set of towels and the toilet wouldn’t work. This place is run down and not worth $300 a night. Won’t be going back to this place.

Parking is not provided for guests. Good luck finding a place for breakfast within walking distance.

They stole 150 dollar and have bed bugs very dirty I wouldn’t recommend no one stay here

Beautiful hotel... very clean and comfortable

Excellent views, very nice building with wonderfully unique architecture, and a nice staff. I enjoyed my stay here. Would definitely come back!

Beautiful view. Great service!

Positive: Location was great! Restaurants and awesome views. Negative: The room was facing a parking garage- in the future I’ll request a room facing the river or downtown. Not a big deal, we want to go back but will be more selective.

Very smooth check-in. Alex was very polite and professional.

Best food best clean rooms you ever been in smells clean maybe we may have good deals on rooms cant go anywhere else and its a safe place to go

Reservations by phone takes over 35 minutes on hold. Reservationist was very hard to understand.

Not up to Sheraton standards Dirty, poorly lit, no room service or housekeeping, even front desk people were rude. Never again

Positive: Nice Room Negative: Surprised to find only Double Beds instead of Queens. Even cheaper Hotels have Queens. SHOCKED at the parking situation and COST! No excuse for no advance notice of this travesty! And low low toilets!

Positive: Maybe because it’s in station square but that’s about it as far as the hotel goes Negative: I reached out to the Sheraton in regards to my stay. While staying here I had booked a king bed room. When I got there they gave me a poor excuse stating that they had too many people come in and gave out our room that we booked putting us in a double bed

Wonderful place to stay. Our suite had a great view of Pittsburgh.

Very dissatisfied with this establishment. Me and my wife reserved a riverview room 3 weeks prior to Valentines Day. When we got there they gave us a different room with a view of the lobby. When we went to the front desk to inform them of the mistake they just offered to refund our money. They didnt even try to correct the problem. They informed us they were Super Busy, because it was Valentines Day weekend and rushed us out their establishment with a refund. I will not recommend them to anyone!

Amazing! We had an excellent experience. They weren’t busy and we got an upgrade to a very beautiful room. The workers were very friendly. They had sanitizers everywhere in the corridors.Our room had amazing view. A city, a river, trains right under the window. I’m a sensitive sleeper but trains didn’t cause me any disturbance, the windows are of a great quality.The hotel had linens and toiletries included in stay.Parking...well, it’s 25$ for 24 hours. Kind of Manhattan prices, lol. Nearby there is a parking that allows 12 hour parking for a little cheaper (but this makes sense only if you need 1 night stay).

The service was decent but we stayed here years ago and I remember it being really nice. So my husband and I planned a getaway night which very rarely happens and I paid for a king bed and when we got to our room it was a queen. There were two mouse traps set in the room and dead nats in the sink and shower. The water pressure in the shower was horrible! I’m usually not a person to complain but I was highly disappointed after spending the money and having all of that in our room.

Never satyed here but bathrooms and lobby is nice.

I just wanted to say what a wonderful experience my Husband and I had celebrating our Anniversary here. We had stayed there in our wedding night 14 years ago. We had not had a night together alone in over 13 years after our first child. The staff went above and beyond to make our stay extra special. We truly appreciated it. I will tell everyone that I know about your amazing customer service.

We had a great view from our window and even though our weekend was much different than planned (Broadway show cancellation due to COVID-19), we were still comfortable that measures were being taken to keep the hotel clean and safe. I made a decision to bring my dog along and was so pleased that all that was required was a waiver. We also enjoyed being close to the Grand Concourse where we had brunch on Sunday morning.

Beautiful atmosphere of Pittsburgh Views!

Positive: Hotel employee was at the front desk and he was amazing! Very helpful, pleasant and made our stay incredible The room and the view were awesome Negative: No coffee maker or microwave even in the king parlor

I was very disappointed at the person in the room across or next to us they had a child that run up and down the hall, slammed the door from sat morning till ll pm. He was crazy, and it was hard to get romance going with all that.

Sheraton at Station Square in Pittsburgh has very nice rooms with updated decor. The rooms are clean and the bed and pillows are extremely comfortable (down comforter). Club room was great for food and drinks. Wish there would have been more drink options and the food wasnt bad, it was okay. Service throughout the hotel was great. Everyone was very nice and helpful. Hotel was close to restaurants and shops. Overall, a very nice hotel. Would definitely go back again. (If remodeling, consider jacuzzi suites?)

Great location if you want to experience all that Station Square has to offer. The hotel was clean and quiet with excellent river and city views at night. Walkable to many convenient locations, including the Mon Incline. I had booked to rooms, but didnt request connecting rooms. I was delighted that I had indeed received connecting rooms! The water temp in the swimming pool was a bit cold and we were disappointed that the hot tub was removed, but otherwise, perfect stay!

Great place to stay!

In the beginning we started off with a bad room, because they said that there were no rooms, but then they found a great room for me and my family and its amazing. Would reccomend if you are gold and elite.