I second the recommendation in asking for Glen. I have never worked with a better agent. Glen is reliable, friendly, knowledgeable and excellent at communicating. Best customer service you could ask for.

Helped with Business and Personal insurance. Very helpful with our move. Excellent service.

I worked with Glen who helped me switch to State Farm insurance. He made the process so fast and easy! I highly recommend asking for Glen when you contact this office.

I have the best time dealing with this insurance company. They are honest and quick to respond. They have a professional approach when you need help and it a plus that I deal with the same people every time thats just awesome. Thank you

They will raise your premiums without even a phone call to explain why. When you need something from them it takes days..

I have been working with this agent for more than 2 years. Unfortunately, he and his team is not supportive and communicate in a very slow fashion. Recently, I had an accident, which I was not in fault. I asked them if you are going to increase my rate. They replied: dont worry, you were not in fault. Unfortunately, they increased the rate, and justified it is general enhance in rates. In general, state farm did a VERY POOR JOB in this case. Even they were not able to communicate with other party, which was known and had insurance coverage.

Does not communicate. I had simple question that was emailed. It takes at least two requests for info for him to get back to you. A customer should not have to remind their agent to respond, took over a month to get simple answer and even then he did not actually answer the whole question. I then called his office to get resolved, his desk person did not care, was flippant and I never did get a call or email back. This was the first time I ever had to communicate with him and his lack of professionalism in basic customer service was shocking. There are several local neighborhood agents in Pittsburgh, my advice would be to seek them out instead of David Masters.

Very awesome for a more-traditional/old school style statefarm office. Very friendly. Keep your bill current do not let your policy lapse, otherwise discounts will be reset to nil and you are back at asking price.