My family and I have been bringing our vehicles to this shop for a long time. The service and quality is always great. I was in last week for service on my vehicle. Bill and Chris were helping me that day and both gentlemen were thorough and helpful with diagnosing the issues with my car. I will happily continue to be a customer of this Pep Boys for years to come.

This place is the absolutely best!! Bill was incredibly helpful and patient with me and my car needs. 10 out of 10 recommend this Pep Boys. I’m not taking my car anywhere else.

I highly recommend this Pepboys location on Greenway. They made extreem exceptions to fit me in at the last minute, made sure I had transportation to and from as they worked on my car, were super fast and most importantly charged a very reasonable price plus gave me a discount on that. Its crazy hard to find auto shops that are amazing like this one. I plan to go back every time I have an issue with my car.

Worst customer service arrange an appointment got on site couldnt take care of my vehicle, rearrange appointment they could do service for the second time even though i call ahead to make sure if they were going to do the oil change got on site came up I had 6 cars ahead it was going to take around 3 hrs to do an oil change. Disappointed

Saturday sept 4 I was scheduled to get my oil change. When I get there I was informed the appointment was canceled when I didn’t. At that time I was fine with re scheduling things happen. So the guy AT THE STORE rescheduled me for Monday. We’ll fast forward to Monday I get a call in the morning letting me know they weren’t able to do my car. This is is incredibly frustrating as not only had my appt been canceled Saturday without me knowing or being notified. Then Monday I get a call that my appointment is being canceled yet again, and the person let me know they were over booked for Labor Day. THE GUY AT THE STORE LITERALLY SCHEDULED THAT APPT ON MONDAY. it is extremely disappointing that they did this twice honestly never taking my car there for an oil change. Instead I took my car to my Honda dealership and the experience was completely satisfactory. Whenever anyone asks me about pep boys ima say “ don’t go unless you plan on working on their schedule since they love to cancel appts last minute”. Never coming here ever again.

Great experience as always. Thanks! Management is great to work with.

Great group guys came thru helpful and on they job extra star for customer care fa sure

They was very nice, even gave me a lyft home while they service my car. But once they found out that I will not spend 700.00 for them to fix my car. They told me to come get it and parked it far away in tue sun. When everybody else was parked up front or in the shade.

The manager is very helpful and a good 👍guy to deal with no pressure at all

Two days after taking my car in for regular maintenance, I opened my hood and found what looks like an air filter sitting near my battery as shown in picture. I spent 45min on the phone trying to reach out to a human being and nothing. Nobody at the location picked up the phone. I called customer service and their initial answer was to try to call back. Customer service tried contacting the shop for me too and they were not a ble to. Now, they have me waiting for someone to contact me back within 24hrs. So due to their incompetence and unprofessionalism, I dont feel comfortable driving my car because I dont know if its missing a filter.

Bell road pepboy took good care of my car i got some tires

Helpful staff. Qait time was a bit longer than I would prefer for an oil change but I went out to watch and the mechanic was an incredible nice guy. Told me what he was seeing and what to keep my eyes on. Will go back simply because of him. 4 stars for the wait time though.

Very bad customer service and rude employees and this happened in the presence of his boss and boss acquiesced.

Chris and the rest of the team @ Pep Boys went above and beyond to help service my vehicle. They always returned my calls in a timely manner to keep me updated. Ive never received better customer service and am very happy with the quality of work done on my car. 10/10

I made an appointment for an oil change and on my way to the appointment that had been confirmed I got a call telling me that the appointment was being canceled because they were too busy to keep the appointment. Very bad customer service.

I just wanted to say that these guys at pep boys were awesome, honest and efficient on their work. I really appreciate the help they gave me. Thank you so much Craig.

I called and spoke to Joshua and he was able to answer all of my questions about my wife’s car. I was able to bring it in the same day and have it repaired. Joshua was kind, courteous and professional. He made me feel like family while I was there and fixed my electrical problem for a reasonable price. The Pep Boys on Greenway is the place to go, thanks Josh!!!

I am a3rd partyUpon request....asked for oil changeBrake serviceRotate and balance wheels. Keep in mind They replaced the tires on vehicle 3 months ago.Only thing done was oil change and rear brakes. Was told rotation not required. Ive driven professionally for over 30 years. To avoid argument, i rotated myself.To much goofing off here, under staffed.

If you live in the area surrounding this Pep Boys, I highly recommend taking your vehicle here. Friendly and professional services at a Very fair price.It will definitely be worth the time.Thanks very much, Joshua!!!

If u could give a ZERO I WOULD

Pep boys at greenway parkway 85022 are amazing people and honest

In and out in less than an hour.. Perfect!

Wonderful!!!!! I have been going here for quite a long time and always have had great service. They never disappoint me!

Came in twice to have the air in my tires checked, the first time a lady employee looked directly at me twice and proceeded to go about her business. This was months ago. Maybe a year. This time I go back for air check because I know the heat is not good for tires and a guy looks at me three times and proceeds to do his thing. I even called out hello to him twice just to have him look at me and walk away. Neither person acknowledged I was even there. I called and explained to the employee who answered and he says “he didn’t answer you because he was busy.” I’m sorry but can he not stop for a second to let me know he’ll get somebody? It’s reasons like this why I go to discount tire at 3rd Avenue and Bell. They actually care about their customers.

Came in to have some bulbs swapped, already great value there with the free install(especially on my Hhr!). I had one of the bulbs not turn on before I left the store and we couldnt pinpoint it right away. I went to an automotive electrical diagnosis shop that charges a hefty fee for pinpointing electrical and it ended up being a fuse in the box. Came back to Pepboys and they gave me a complimentary oil change. No complaints here. I will definitely be comin back here.Thanks Pep-Boys!

Joe the supervisor has fantastic customer service, store was closing and he opened up just for me to check my tires

What an amazing experience! Went to Pep Boys for tire change as my Honda needed news sets of those. I was planning for a road trip from AZ to NY, so I didnt wanted to chances with my old tires. Booked an appointment for 2pm on a Monday and arrived around 2:10. Was immediately taken care by Josh but he mentioned it will take around 2+ hours as there were other cars. I had no option but to wait there and Josh asked if I would like a lyft ride to my home and when my car is done he would order another lyft back to PB - all free of charge. I was amazed! My car was ready in about 3+ hours. Went to pick up my car and was taken care by Chris. Chris and his team was awesome. Would definitely recommend this place. Tire change was done as expected and I went home happily with my fresh set of tires.

Very good experience. Chris was very professional, polite and friendly. I am very happy with the service I received and will come back for sure.

Oh my goodness...I cannot believe what happened at this location today. This place is near my home so I thought I would use them for a simple slow leak in my tire and while there get an oil change that I really didnt need yet. 1.5 hours into my appointment Im told they cant find a leak anywhere on my tire. I told them that not only did my car dash tell me I have a low tire but that I can also see it is low just by looking at it and I also have to fill it every other day because I dont want to drive on 22 psi when it should be 35. I asked them to look at the tire again because it IS losing air somewhere. 20 minutes later Joshua reports back that they can find no leak. Frustrated, I asked Joshua if he thought the leak would be fixed if I bought a new tire. Joshua thought that would fix my problem. (my tires have 500 miles on them) I paid Joshua for the $90 oil change and told him I would have to take it to Discount Tire and have them find the leak. A mile down the road Discount Tire on Bell found a nail in my tire and repaired it in 15 minutes (for free!!!!). Dont advertise tire repair if you cant do it competently.

I only have good things to say about this pep boys. We had our car over at Sun Devil and they wanted to charge $700 for front brakes. We brought it over to this pep boys on greenway and 7th street and they gave us the measurements and the facts. Do we need new brakes right now? No. The employees at Sun Devil made it seem beyond essential before leaving. 6/5 stars if possible

Christopher took great care of me. My day started bad when I clipped a curb and ended well by the good service at Pep Boys.Thanks!

We came in close to closing time so my daughter could get an oil change before driving back to Tucson. Estimated time would get us done right before closing. After inspection, her car needed a new battery as well. Tanner and Miguel were super nice and took care of us even though it was now past closing! Went to leave and her radio wasnt working and they are currently still here well past closing time to get it working before her drive home.Thank you so much Tanner and Miguel!!

Beside the short staff Christopher was able to work on my vehicle and get 4 new tires on it. Always will keep trusting the boys to get me back on the road.

Chris was very professional, and friendly. Great guy.

The mechanics did an awesome job. Fast and safe

This location has NO customer service. I initially had an appointment made a week ahead of time and when I showed up and there was 1 other customer there waiting and. Hours before close they would not take my car. The next day I made the appointment again and they keep my car and extra 1.5 hours over what they told me! I understand that these places can run late but I specifically mentioned to the tech that my daughter had a game and we could not be here past a certain time and if there was a chance that could happen that we would take the vehicle and do it another time. They didn’t care that any of these things happened. 1 star at most.

I had a really bad experience at this location about 3 months ago. They took about 4 hours to get my oil change in and out. Decided to give them a second chance due to hearing new voices in the building. Im glad they finally have someone that cares for us besides it just being an oil change.

In general, they are very friendly and try to be helpful. I came in originally on Tuesday to see if I could get an alignment done, I had known that it might not be possible on the spot. Turns out their tech was sick, so I schedule an appointment for today. Come in for my appointment, and the tech is still sick. Pretty disappointing that when a specialized tech calls in for your shop and no one is aware enough to check the appointments to see if any customers need to be called to not waste their time coming down for a service you can not do.

No sense of urgency. Didn’t mention the fact that they were waiting on new tires from across the valley, and promised me a 30 minute stay.3 hours later, I had to insist they put my old tired back on, and make an appointment for me to return, which I never will.I could’ve simple left and returned for my vehicle at a convenient time, or make an appointment in the first place, but as a walk-in they assured me I would be out of there in no time. When they realized it’s been taking way too long and my patience running out, they decided to hideaway or keep from the front counter as to avoid another “it’s just going to be another 30 minutes”.

Taking a little of my time to appreciate this location. Chris and miguel stayed late to fix my tire and get me back on the road.

I dropped off the car at the Greenway location to have 4 tires replaced at 8:30 AM because I had an appointment right after, and they told me it would take a couple hours and I said thats fine. Later I called at about 1:49 PM because it had already been an awfully long time waiting for a reply. Though they must have just forgot to call me, they said they were still working on it and that I would have to wait for a call back. Finally at 5:38, a whole NINE HOURS, they call and say its ready for pick-up! I paid FULL-PRICE for the whole thing, $594.56! I will NEVER go to Pepboys again! They did not even consider a discount for their service because of their timing, I am absolutely appalled!

Super cool people that work there. Very helpful and accommodating.

Best oil change service and the fastest. got my car in and and out in 15 minutes. Very friendly personnel and informative as to what i need for my old car. totally going to take my car back for maintainance now instead of going to the dealership. they even showed me the dirty air filter before asking me if i like to change it.

Brian is the best manager. He makes sure your vehicle is done properly and goes above and beyond to make sure you’re happy with the service. I highly recommend this Pep Boys. Thank you Brian

Tyler was gracious and considerate of my time issues. The mechanics were respectful & courteous. I will be returning for further car service.

Exceptional service! Got my old changed by Reginald and air in my tires. He was very professional and helpful. I will definitely come back here!! Thank you

Tyler is awesome. Very professional and honest. Im a fan and will be signing my company up on their business plan.

I called on Labor Day to see if they were able to change my brake light bulb as it had burned out.Juan said to come on down as the wait was minimal.When I arrived..there was no waiting!!Juan was able to get me in right away & the price was better than I expected☺A very nice experience .Thank -You!🌷

Excellent service, the manager Chris is very helpful and friendly.

Friendly staff and timely service my new regular car maintenance center near tons of shops to pass time

Long story short I took my car in for a conventional oil change and got a quote for $800 (I actually find that reasonable as my car did have some problems) in repairs in which I declined. My S/o took her exact make, model, and year car in and was told she needed a more expensive oil change, did some other things that I never had to do during my experience and was asked to pay more. As for females, my experience was far different than my s/os which was quite alarming to say the least. When I went in and asked why I was never told to get the more expensive oil change one of the employees responded Well obviously he didnt know what he was talking about. This is not how you bring forth confidence in the customers you are serving and this substandard level of respect to both colleagues and myself was discomforting. Everybody hates the feeling of their significant other possibly getting taken advantage of.one star for the automated response lol.

I hate pep boys... Diana at 7th st and bell was nice and found a pep boys for me with someone who can theoretically help but Im not a fan of pep boys at all and hate that I am forced to take my car here based on the warranty. It says A LOT about the warranty company and I am experiencing buyers remorse based on that alone.

They were great fast and clean I came in without an appointment and they took great care of me

Super friendly receptionist helped me out with a great attitude super nice guy!

They took great CARE....in my Truck issue. Very nice store manager !

Pep boys was great got me in and out. Ill be back for sure

They took care of my car and work with my extended warranty company. Took the time to explain what was going on with car.I am happy to have them to service my car.

I took my 2012 Malibu there to have the low beam headlights replaced. One had burned out, but I requested and paid for them to go ahead and replace both at that time at a cost of roughly $20 more. Within a month, the other one burned out. Yes, the one that Id expected to have been changed even though it was working at the time. When I stopped in to question the service, I was told by the Assistant Manager that there are no guarantees on the lights or the service. The guy then asked if I wanted to go ahead and take care of that today...at the cost of another $160+. Seriously?!! This place is Done. Im taking my car somewhere that I can Trust in the work that Im paying for to be Completed and not feel that Im being lied to.

Great place for an inspection. Great price for oil change

Best customer service from any Pep Boys store.

I called two times and was put on hold for 20 minutes - this store really needs more staff.

Scheduled appointment to get a trailer hitch installed. When we call a few hours before our appointment they tell us they dont have anyone there that can install it. After calling a few times and actually talking to a manager he told us they could do it. Then after we drop the car off they call us and tell us they dont have the right tool. So we have to bring them the tool! Next morning we go to pick up a trailer and we discover that they didnt hook up all the parts! So we had to go back again! Its been so unbelievably frustrating.

Joshua was so knowledgeable and helpful. I feel confident asking him any car question

Great customer service. Daniel helped me with my problem.Saved my day ! Thanks

Woman at the front desk was very rude. I was actually shocked how poorly they treat paying customers

Just got oil changed. One hour became three because they broke my oil cap closing the hood. It was on the inner fender I guess. They covered the cap and the oil change. But now the check engine light is on. Not happy at all !!!

Knowledgeable staff and always willing to help you with any questions.

Im a Hertz lyft driver I walked in without an appointment and was taken care of right away no wait time

Disgusted by this location. They are dishonest and dont do great work. Avoid this location and go to another location. I definitely will be avoiding this location.

Very nice service techs were awesome and on a holiday found my Mom a.tire thx guys

Awful experience here. Workers seemed completely unattentive and rude. Very low skill mechanics. Brought my 2000 mustang to get suspension done. Understandably a little rusty, but they turned it away saying they couldnt do it. Got it fixed later the same day a different shop.

I took my car to Pep Boys for a simple alternator replacement which took TWO times to replace and upon the second replacement their so called master tech damaged my radiator and it wont hold fluids anymore, called to bring issue to attention of their manager and recieved excessive pushback to the extent of being hung up on by the assistant manager with refusal to allow me to speak to a manager or supervisor.

Had a small screw in my tire...slow leak, they were open on 4 July and fixed it in no time flat and for no charge. I was very impressed and will definitely return as needed.

Super fast and great service

Got my oil changed while I waited. They could not check my breaks as the bay door is broken and corporate is not willing to pay for the repair - go figure.Due to the ridiculous response from pep boys to my 3-star rating, I am downgrading this review to 1 star only.

Showed up 8 minutes to closing and the guys were very helpful and able to get a valve stem that was leaking changed out in no time! Thanks a million, the tire is for my mini chopper and Im glad I can go home and ride tonight!

They bring a whole new meaning to the word slow, I set a appointment and I go to the back of the line. Let face it, it dosed two hours to change a tire

Very friendly and explained everything to me. Replaced my oil filter cap for me as well. Ill be going back for my next oil change.

They couldnt fix my alignment,and they send me to another place,went there and the shop was closed,never going back again.

These guys screwed me over on my oil change, they didnt even the right amount. Not pleased with this at all, expect me there today.

Better customer service when this place was Advance Auto...

They got the job done, in a friendly, focused way

Helpfull service

Made 2 appointments for oil change. Was told they would not be able to do the second one because they only had one tech working. Never called to let me know so I could make other arrangements.

He did the light change for free since i brought in the bulb

Friendly staff and excellent service

Not good place to take your car

Not enough techs working but very clean...

No good deals

Vehicle stuff. Done.

Ok 4 now

Great service

It is good to know that they have a person who speaks Spanish. I felt very comfortable knowing that everything about my car was explained to me when I went for a free brake checkup.