I have my business van serviced every month because of miles driven. They always work with my busy schedule and provide excellent service. I also bring my five personal cars here. Thumbs up

I chose Import Car Specialists based on ratings and (mostly) location. Brought my car in on a Tuesday morning with a list of issues and things to check. John was a pleasure to deal with - and once we discussed what items to take care of, and what could be put off, he gave me a completion estimate of the end of the following day along with a price estimate.He called mid afternoon Wednesday that my car was ready (several hours before it needed to be), and the final price was within $10 of the quote - LESS than the over-the-phone estimate.It was an easy process and transaction, John is knowledgeable and sincere - the great reputation this place has is well deserved.Ill definitely be back!

They have taken very good care of my car. They clean and professional. The bill always gives a complete run down of the work done.

I have an Audi Q5, needed the in between Oil Change, as Audi recommends every 10k, and I am a 5k changer. So after doing my research found out this facility is owned by Matt Allen of @virginiaauto and the Saturday KTAR bumper to bumper radio show. My appointment was at 8am, I arrived at 7:30am. I immediately was impressed with the cleanliness of the office area. Looking out into the bays they were clean the mechanics were all in uniform. A bit after 8am Mr. Allen came in he was personable and polite. He even let a homeless person use the phone who walked in off the street. My car was done after an hour needed a cabin filter and nothing else. Provided me some recommended preventative service for a future visit. The cost for my service was about 1/4 of what it would have been at the dealer. If you need a good job at a fair price come here its worth the drive conveniently located of the 51 and Indian School road.

Outstanding customer service. Incredibly knowledgeable and will definitely be coming back for future repairs.

My Mercedes was completely dead last Friday morning, so I called Import Car Specialists since they did an awesome job last time I was in. I spoke with Matt and he said bring the car in and they would get to work on it right away. I had my buddy jump the car and we dropped it off with Matt. An hour later my was car was good to go. I really appreciate the quickness and efficiency. These guys do a great job and it wasnt expensive at all. This is the 2nd time Ive used Import Car Specialists and I highly recommend them. Thanks guys. Keep up the good work.

Matt and his crew are professional and thorough! I went in not knowing what was wrong with my car... just a funky noise and not enough tork to drive on the freeway. They figured out the problem fixed it fast and came in within my budget... this is my new go to spot!

The gentleman here are kind and professional. I didn’t mind paying the 1900 to fix the ac compressor and drive belt tensioner. They even let me know the possibility of the radiator and hoses busting during labor, which they did. I couldn’t afford the extra $900 that would cost so I towed my car home. I bought the new parts and had another mechanic come over to install them, however he wasn’t able to finish without the bolts that were removed when ICS took out the busted radiator and hoses. I called them to see where the missing parts where but they’re no where to be found. After a few attempts of calling to check if theyve been found, my calls stopped getting answered and voicemails unreturned. I wish I could alreast compliment their service on the ac compressor but I have yet to get the new bolts for the radiator and hoses, therefore my car is still parked.

What can I say about Jimmy and company over at Import Car Specialists? They are consummate professionals and know their vehicles. I’m a rare Audi collector and these guys know exactly what there is to know about every nuance of these unique vehicles.They take their time, listen, ask questions and then explain, in detail, what may be wrong based on my description. Then they scan and diagnose the root cause and define a clear path to its resolution. They even arrange a ride from their shop while the work is being done.Their quality is superb. Their professionalism is unheard of these days and their prices best any shop or even mobile mechanic I’ve had the misfortune of trying prior to finding them. My German ladies will NEVER see another garage.Just yesterday I had a small issue that they resolved on their own time primarily for customer satisfaction. Thank you Brandon.I received a welcome email from Matt the owner the day after I had my first appointment with them, and a text from Jimmy the next day asking how my service was.Keep it up guys. Jimmy, you run a well oiled machine there and Matt, you’ve chosen an excellent crew. Keep up the great work guys.William and Katherine

My battery died on me about a mile from the shop. I had a Dr.s appointment and was going to be late. I walked into the shop and asked if he could drive me to my car and give me a jump. He did so immediately and I was able to make it to my appointment on time. I offered him 20 dollars for his trouble, but he said forget about it and do something nice for someone else. I thought it was a really nice gesture and I appreciate the assistance and not being late for my appointment. THANK YOU.

My air conditioning in my vehicle was not working properly. I took my car to Import Car Specialists. I asked them to service my air conditioning. After dropping off my car with them and went home, I received a call from their shop and was informed that my cabin air filter needed replaced and the shop manager recommended that I not waste my money on servicing my air conditioner. He told me that changing the cabin filter should fix the problem. I took his advice and my car is blowing hard and cold. Living in Phoenix, this was great news and I really appreciated the professionalism and honesty these guys displayed. They had every opportunity to take advantage of me, but they didn’t and they earned a customer for life. I just had them change the oil on my vehicle and they did a great job and they did so very quickly. Thank you for your hard work!

Let me tell u something this place right hear is God sent like the man that helped me didnt play games told me how it is fixed my problem and this guy is the only guy thats gonna be touching my cars I swear its so hard to find shops like his they fix the problem and thats why he did he fixed my problem and won me as his customer for life

Jimmy is the man!! My Chrysler van broke down just off the 51 and luckily in the parking lot of Import Car Specialists! It was 112ish outside and he had a tech checking out my ride within minutes. It wound up needing an altenator and he said he could get the part first thing in the morning. Sure enough, he was calling me at 10:30am the next day letting me know I was good to go! Great service and reasonable price is hard to beat!!

They serviced my AMG when it had an issue related to power steering pulley in a timely manner and it was my first time trying them. I was very happy with the repair.

I went to import car specialist because my engine light was on it took two visits cost me $500, after the first visit I paid $500 but they acted like they didnt find anything, the engine light came back on took it back and they had it for 8 days, they were going to get a part or they were supposed to but they said they werent sure it would work and they didnt want to add it to their import inventory, they didnt go the extra mile, the customer service rep just smirked and told me to get out, what a disgrace the engine lights going to come back on, it cant pass emissions, the same problem exists - $500 and 2 weeks later, the only way the light came off was they manually shut it off - not by fixing it, anybody could do that!

Ask about a replacement of 2007 chevy cobalt ls cylinder head-gasket only. The person behind the counter was gonna charge me $3,000 dollars without a checking out the vehicle. Pure scam. Ready to clean out my pockets. Here the car isnt worth $3,000 dollars at all. So had another shop check it out under $550 cash.

Very professional and did a great job with my brakes. Jimmy was very helpful and took the time to ensure my brakes needed replacement instead of just doing it......ended up I only needed the fronts done even though another quote I received said otherwise. I always respect honesty over making an extra dollar. I recommend them highly.

I was driving on a prayer but did not know it until I brought my vehicle in to get my brake pads changed, so I thought. Not only had my brakes cut into the rotors in the front they had also done that in the back, and we’re on our way to cutting through the rim of the tire.

I called fir a quote for installation of new suspension components. Being, I have already purchased the parts, I was quoted an exhorbitant price for a job that should only cost a fraction of what was stated. When I commented about the excessive cost, the serviceman retorted in a condescending fashion about their hourrly rate.

Great shop. Jimmy was very easy to work with. They stayed within the estimate and offered me an online coupon that I didnt even know about.

Driving down the highway and realizing you have a flat is never fun but fortunately, I turned off the 51 exit when it happened and serendipitously it was Import Specialists. They opened 15 mins after I got there, met with the manager and got two tires replaced same day! Great service!

My experience started the week before I actually had work done on my Jeep when the mechanic was outside on his break. I work close to the shop and asked him some questions about services and pricing. He was extremely pleasant and knowledgeable. Fast forward three days, I met Jimmy, who was fabulous. He was thorough and very helpful. He took the time to explain what was wrong with my vehicle and was not condescending like most service places are when talking to females. The professionalism that the team displayed was far above bar. I not only will be coming to Import Car Specialist for my POV, for my company vehicles as well. Thanks you for all you do!

Guys over there are the best, they really know there vehicles

Took my VW GTI as my engine was shaking and losing revs from time to time (EPC light on the dashboard). Matt was very professional/helpful and found the culprit to be my water pump leaking causing a malfunction on a sensor. Replaced with a whole new metal cast pump + sensor. Drove the vehicle all weekend with no problems, thx guys!

I recently had Import Car Specialists replace my 2006 Toyota Tacoma’s alternator. Mr. Bearden was professional and made the repair process a pleasant experience. Highly recommend!

They did a great job and my car is as good as new. I was lucky the vehicle broke down almost in front of their shop. Guess it was fate. I trusted them to be fair and would recommend them to anyone.

Very satisfied with the friendly, low pressure service. Jimmy (Manager) was very personable and thorough. Also, don’t let the name fool you, they did an excellent job on my domestic Jeep Liberty.

I was very impressed with the service I received today. Clean and professional, my appointment was early and Jimmy was ready and expecting me. My Mercedes was serviced while I was given a ride and picked up. I would recommend this shop to anyone who asked with confidence they would be just as happy with service given. Thank you!!

Import Car Specialists helped me prepare my car for a long time. They were thorough and professional and I highly recommended them.

I took both my vehicles (Toyota & Volvo) in the past week and both times the work performed was excellent! Jimmy & the rest of the team at Import were great! The price quoted for each repair was very reasonable and Ill definitely be back!

Excellent service. They got my car fixed very fast, and the pricing was fair and honest. Jimmy was great to work with and easy to communicate with. Highly recommend this shop.

They were really nice and quick to help figure out what was wrong with my vehicle. Wasn’t a horrible price as well.

Great honest place to get your car worked on

Jimmy was great to work with gave me an estimate and they came in under the estimate. We drove from Prescott down to the shop and if I ever need work on the BMW again it will be here.

Jimmy was a pleasure to deal with. He analyzed my problem and designed a plan to repair. Delivered exactly what he promised which is very hard to find these days. I would highly recommend Import Car Specialist to handle your import car issues.

Ive been going to Jim and Ray since I could drive (1994) and will not go anywhere else. Honest, great pricing, and will give it to you straight. Out of curiosity Ive tried other places over the years and have always gone back to Import even though they are now 30 miles away from where I live.At this point there probably isnt much they havent seen. They are the type of guys you hope never retire.

Super reasonable price estimate compared to other nearby places and great work on my beloved Subaru. Will be back

I feel he was honest and professional going back for more

Good communication, insightful recommendations, fair pricing—thank you!

Great service, and got my Nissan back to me in great working condition.

Great customer service, fair pricing and honest Evaluation.

Great place.. Jimmy is the man!

Great service, work and genuinely concerned about work done.

Very honest repair shop. I highly recommend them

Waay expensive