I went on a Saturday and knew that it would take a while to get my tires on. Your actual time that I was quoted was an hour and a half to an hour and 45 minutes. It ended up taking 2 hours and 30 minutes to get my car back. I was advised that a Tracker would be sent to my cell phone so that I could track the car status. But Im tracker never was texted to me. Not only that but there was never any updates on the time. I would say that it is important to communicate expectations to clients and when those expectations are not being met that new expectations are set.

I came in to get my air checked and had a tire that was completely ruined. Luckily they were able to replace it with my protection plan. They answered all my questions, were professional, and gave me multiple options. They were extremely busy and running a bit behind but thanked everyone for their patience and were literally running to try to stay on time. Wonderful service even though they were absolutely slammed. Adam at the front desk helped everyone very quickly as well.

Thank you Mason! He is extremely knowledgeable and went above and beyond to make sure my wheels and tires were the correct off set. I had recently purchased wheels and tires and he quickly realized they were incorrect and informed me right away after I went in for a tire rotation. I am extremely grateful for his attention to detail. Thank you Mason you are much appreciated!

Got a flat in the morning and showed up before they opened. Their team rolled open the doors and all walked out promptly at 8 with smiles on their faces and ready to help. Daniel R got me a new tire and on my way in 25 minutes. For having to reroute my Saturday, they made it a surprisingly pleasant experience and super easy.

Always excellent service and quick turnaround time. I had a nail in bedded in my tire this morning, and I was able to get it in at 9:30 in the morning and leave by 10 AM and still get to work on time.I know it was last minute on my part, and I didn’t want to stress them out, but they made sure everything was done and completed on time. They also replaced my tire with a new one as the other one under warranty and had irreparable damage. Thank you, Ryan C & to the technician who fixed it! Y’all are great & why I always buy my wheels & tires at Discount Tire !

Adam A...amazing customer service, give this young man a raise!!!!Ive gotten used to doing everything I can do online. I needed new tires installed on a Monday, tried picking product and scheduling online on a Saturday however earliest date was Wednesday. I was very frustrated with this and other retail things I was trying to accomplish this day. I met my daughter for lunch, during which time I was online trying to figure out how to get my tires replaced on Monday. She suggested calling the store directly to which I replied Ill end up on hold forever, but while driving her home I took a chance and called. Phone was answered after 1st ring, Adam was able to quickly pull up my account, previous tire replacement and tell me hed call me back as soon as he could secure 4 tires and schedule me for Monday, which he did.I showed up Monday at 8:45 and was quickly processed through line by Adam as I had an appointment..ahead of no less than 10 people in line with no appointment. I quickly paid for the tires with my Discount Tire account and was on my way to work, came back after lunch, Adam recognized me when I walked through the door, grabbed my key and paperwork and showed me to my car in minutes.What a perfect customer experience, I cannot express my gratitude enough to Adam and Discount Tire for a completely pleasurableexperience, for something that is never fun, nobody enjoys spending money on tires LOL. Adam managed to make the entire experience easy and relatively stress free.THANKS ADAM A 👏

I just had the most above and beyond customer service experience with Adam at the front desk. His energy and helpfulness to everyone, either in person or those on the phone, was vibrant and felt very authentic... he even found a few places I could save a few extra bucks, all on his own accord. Truly appreciate the experience I had today. Definitely would recommend

Very fast and friendly service. They plugged my tire for free! I bought two tires and they were awesome!

I went to Discount Tire for the 2nd time in 4 days. The first time, I had my right front tire replaced. After I left, the tire sensor light came back on. After driving for a couple days, I decided to turn into the lot of a different location of Discount Tire. Turns out I had very low air pressure in my left front tire. I had to get it taken care of right away, as my daughter had been admitted to Childrens hospital and I needed to be with her. I also live 2 hours north and needed to be able to drive home later. The service guys at this location, specifically, Jorge and Brock, were amazing! Their customer service was great! There were actually 11 cars before mine and a 2 hour wait. These guys got my car in right away, found a screw in my tire and repaired the tire. I was back on the road in 45 minutes! Thank you so much guys! Excellent service!

Best Tire Place in the Valley. All the bays were full plus they had 8 cars in front of us, and still had us out there in under an hour. Cant beat the professionalism and top notch customer service. Nice Job Team!

The day that I came to Texas count tire they were fully booked and working at a very organized very rapid pace something that would something that with that number of people that should have taken hours took an hour and a 1/2 which I was very glad to hear my tire was appropriately treated and put on new one on and I will recommend them to anyone

Went to Discount Tire due to a flat tire. I was having a horrible day but one of the service coordinators made me feel at ease. He walked me through the process and didnt judge me for having to finance my tires. While I was waiting, he constantly kept checking on me and was very friendly. Even the guy who changed my tires was outstanding. I feel bad about not getting both of their names but I highly recommend this store.

Not impressed with the service at this location. Came in yesterday to get one tire replaced on my work truck. Guy tries to up-sell me all 4 tires which I decline. Get my truck 1.5 hours later, drive it almost 100 miles. Wake up this morning with low tire pressure in the same tire and when I look well sure enough THEY REPLACED THE WRONG TIRE. The gash was 3 inches long and you could audibly hear the air rushing out when the tire was in a certain position. I called, explained, and asked if they could please replace the correct tire now. They said “we will see what we can do”. I’ve now been here another 1.5 hours waiting for them to re-install the perfectly good tire they removed and replace the gashed tire. Im not happy as now I am late to the job and will have to do my work during the heat of the day instead of first thing in the morning like I was planning. Also, nobody here offered to discount my tire which cost $233, yet I’ve lost almost 4 hours now in the last 2 days trying to get a simple tire replacement. Not coming back

I would like to acknowledge you and your business for your outstanding dedication to customer service....It is nice to see how Discount Tire displayed extremely professionalism and dedication to their customers. Each and every employee always made you feel welcome and willing to help. I see why Discount Tire stand by their unquestionable devotion to quality and professional service.... They have an amazing team that helped my pin point my problem and correct it immediately. The sales team was outstanding and new there product and how to offer customer service. I will not hesitate to refer anyone for tire service. Once again, thank you and good job.

Come here if you like being ignored. Every person there will act like you don’t exist and you won’t be able to get anything done because they don’t care enough to acknowledge someone right in front of them

I love that they do the free air checks. That was why I was there. They are my go to for tires, when I need them!

I came in Saturday because I had a flat time with a nail and I informed the employees I was leaving on a trip. All they did was patch the tire. SO WHAT AM I PAYING WARRANTY FOR!!!!!!!!! I’m stranded in the middle of the highway not even 24hours after getting my tire fixed!!!!! And you guys are closed till TUESDAY!!!!! Thank you for sending me and my family on the road with unsafe tires!!!!!!! Knowing you guys would be closed the next 2 days why not replace the tire!!!!!!!!!!!

Jorge and Adam are great. Needed specialty tires in a flash, they got me done right and on the fly. Thank you guys. A+

Great team, super friendly and very helpful Riley and manager Ryan got me in last min and back on the road to my apt and back out of town amazing customer service

Great customer service.Thanks guys

Ryan was so helpful and awesome throughout the process of replacing our tire. It’s never fun and can be stressful but that dude helped us out big time, highly recommend. The shop did great as well!

It was a great experience. They were all very friendly and helpful. They fixed my tire. Ill definitely be back for other tire needs.

After being ran off the road by a semi-truck changing lanes without looking, I damaged 2 tires. I called this shop and spoke with Adam who promptly made me an appointment at 4:45 that day and also told me that when I bought the tires originally, that I had purchased the roadside hazard plan and that the damaged tires would be replaced at no charge to me. I arrived 15 minutes early for my appointment and Adam checked me in. A few minutes later, Jorge and I walked out to my car to look at the tire damage. 1 tire needed to be replaced for certain, but we agreed that all 4 needed to be checked by the technician. All good up until this point. We went inside and I was billed $56 after I was told there would be no charge, but I guess there is some warranty certificate that has be renewed or something that I am still not clear about. In any case it wasnt explained very well, but I just paid it. At 5:50 I noticed my vehicle still sitting outside, so I asked Jorge when he thought they would be getting it into a bay because my appointment had been set for an hour earlier. He told me it was due to be worked on next. At 6:20 they started closing the store down and my vehicle still had not moved from the parking lot, so I decided to ask for my keys back and figured I would just go another store the next day. I approached another guy (Moe?) and told him I wanted my keys and that I was going to leave because I had been waiting for an hour and a half without the car ever moving. Moe then says, Its in the bay being worked on right now. I turned and looked outside and my car was still in the same spot I parked it an hour and a half previously. I told him as such, and he starts looking in the computer and says he cant even find my repair order in his system. I told him to give me my keys, and he stated he would get the car in right away and refund the money I paid. I agreed and they rolled the car in and got the new tire on, however they did not dismount the other 3 tires that Jorge requested they do to check on them from the inside. The experience was disappointing. I was very happy that Adam got me in the same day, just 2 hours after I called. Had the experience went well, I would have given 5 stars. I am giving a very generous 2 stars because I was refunded the unexpected $56 charge and the 1 tire replaced however I wont be going back to this particular Discount Tire again after this experience. Id rather drive to another location to get the remaining 3 tires checked on as originally stated by Jorge.

Went for an overdue air check, friendly folks and attentive.

Professional service, accommodating, and very helpful in obtaining a new tire! Moe was a truly great professional to work with and if you need a new tire or other car service go here!

In March 2021, I turned in my partners car (VW Tiguan) to have a tire checked because The tire which I bought from this company has an air leak on the passenger side rear tire. The Discount Tire is located in 1824 E. Camelback Rd. I waited over a hour before the car was serviced. It took only a few minutes after front desk clerk to me they couldnt find any leak. They just refill the tire with air. The problem persisted. So I took it to another Discount tire store because I know some stores are franchise and are managed differently. I took it to Discount Tire on 2240 W. Camelback Road today. I spoke to Randy and told him my problem. I said I would have taken it back to E Camelback Discount Tire Store, but I suspect something not right about the service there. I also told Randy that I am aware not all franchise store are managed the same. So Randy was so understanding, so he took my car in and had it rechecked. I sat inside and observed from the viewing window my car being serviced. It was obvious the tech found a problem. The car was done and the service person called me and told me there was a nail that was causing the leak. They removed it and my car was ready to go. They politely emphasis if I have another problem with the tire, not to hesitate and come back. It was the best tire service I have found yet and it is in the west Camelback Discount Tire Store. They deserve a 5 star and east camelback store deserve a NO star vote from me (but I will give them 1 star because its the minimum allowed for rationg

Jacob and his staff did a great job with educating and properly suggesting the correct tires for my needs.2 cons:1) My wheels were not tightened to specs, which could have had adverse results while driving.2) I had to go back to get a valve stem replaced due to the tech not installing it the first time and was charged for it, which was frustrating. Just dropped $2600 on tires, balancing, installation, and warranty.

Would give 0 stars if I could. Worst experience. All they do is sell you tires when you don’t need them. They lie to you to sell you tires. they lie and say they can’t work on the car unless you buy new tires. Then went to another location and got the rotation done and they said the tires were fine. This is the worst discount location I have ever experienced.

They hook me and my friends up. Work done well and work done quick. No muss. No fuss

Grossly over priced. Needed the Tpms from factory wheel placed on aftermarket wheels and mounted. Priced 240 dollars. Tucker Tire quoted 100 bucks and I know they do good work. Will never do anymore business here.

After work i noticed a nail was in my tire so i went down the street to this Discount and made it there about 10 min before they closed. the store manager was very friendly and went outside to look at the tire right away and got me in to have them check if they could just repair the tire free of charge. they were able to repair it and i was outta there within 15-20 min. very very friendly and fast.

Always valuable for the free air check. Ive bought all my tires here for 20 years.

Too crowded, too busy for me. JUST DID MY TIRE PRESSURE AND AND LEFT.

I had a blow out and I was not sure how old my spare was. This is our haul truck, 1 ton dually (6 wheels and a 4x4). This was the closest Discount Tire that had a tire in stock. When I got there it was very busy! I got checked in and was helped within 10 minutes. My transaction was done, I was told it would be about an hour/hour 15min. It was just shy of an hour. The young man that worked on my truck was very nice!This store works very well, it kinda looks like chaos when you first get there. But As you watch its like a well-oiled machine!! They are also very good with Covid-19 precautions. I enjoyed sitting outside under a tree while waiting. Over All I highly recommend this store!!

Great service, their tracking system allows you to track your vehicles progress sonyiu dont have to wait arround. You can go eat or shop ant the shops in the area. Thank you guys

I cannot get over how fast these guys are very efficient

Always have been honest great service and good employees

Its was good and friendly service.

These guys rock. Efficient timewise and not lacking in quality or service. Nothing negative to say. Thank you! 👵🚙

Nice folks, easy with appointment.

Inexperienced? lazy? and dismissive - outdated equipment? Bought set new tires. A month or two later experienced vibration. Discount: your suspension is shot and wheels vent. Me: I just purchased the tires and the wheels are less than a yr or two old. I’m old and don’t race or drive through pot holes. Discount: need new tires and wheels. Me: went to Audi Dealership and told me the tire balance is way off on all tires and told me never to take it to Discount. Moral of the story - If you have the same experience get a second opinion🧐

GREAT! What else? They are always great! Thanks Discount Tire!

Awesome staff, fantastic service . Customers oriented business.

Free air pressure check. Attendant was quite knowledgeable. Always give them a dollar!

Always courteous, quick, and reasonable. thanks for my new set of michelin defenders. :)

The staff there are very professional and knowledgeable. I wont go anywhere else.

So far interacted with Ryan, Jacob and Moe, all three are awesome!Update.. November 2020Just got a new truck and got some tires from here, same expected level of service.Ryan is who helped me to order.Been Americas Tire/Discount Tire customer for 8 years now and wont go anywhere else!September 2020Amazing friendly staff, been here three times so far and every visit was great!

Probably not the absolute norm, but I checked in at 8:01 and drove out of the parking lot at 8:14...balanced, rotation, and pressure...DONE!!!...Hell to the yeah!

Excellent service! Long wait but it is a very popular location and I didn’t have an appointment, but they fit me in before I left for my road trip. They also offer indoor and outdoor seating.I also love how easy it is to get in and out of there tire fill open lane!They have always seemed like family and there we I need them most!

My favorite tire shop, highly recommend. Very polite!

They are always so helpful and nice good customer service

I turned into the line to get air checked. There must have been twenty vehicles waiting. Get to the station for air check. Maybe half an hour. The employee was great and all the people waiting were great also!!

The employees are always friendly and professional. Ive been a customer with Discount Tire for over 25 years with 7 vehicles. Fast to tell you what the problem is...quick to fix it.

They were really busy, BUT fixed a nail I had in the tire and car was ready less than an hour. Very happy.

Update: Carlos was very helpful in getting the hubcap situation resolved. They ended up ordering a new hubcap which took a few days to come in. All in all, it was frustrating that I had to take extra time out of my day to fix this issue, but I’m glad they were able to address the problem in the end.Took my car here to get new tires. The tires themselves are fine. But when I got my car back, they forgot to put one of my hubcaps back on, and the other 3 were VERY loosely bolted in- to the point where I could even tighten the bolts by hand. How do you forget to bolt a hubcap back on???

Team is always helpful, courteous and professional. I appreciate complimentary air check and repair, and tire discounts when needed. I always promote Discount Tire to others and frequent regularly. Great company!

Love discount tires and the honesty of not needing tires at this moment. I appreciated this and the free rotating & balance of my tires.

Moe was very helpful! The boys had all four tires on within TEN MINUTES of handing them my keys. Thanks yall!

Simply the best. Time after time. Quoted accurate wait time. Sold me what I wanted to buy. Professional. Clean. Friendly. No reason to go anywhere else.

The service is here phenomenal. Everyone was super nice and professional when I came in. It was easy to make an appointment and they patched my tires in a reasonable amount of time. I can’t think of a better place to go in the Valley to have my tires fixed

A fast, friendly, and excellent experience today! While there was a wait, I was quickly served with my online order and appointment.

Thank you guys for getting my tires filled up with air correctly. Now, their all at the same pressure. 🤗

Always good. Appreciate the people who work here and appreciate the dealer price match. Good to see nothing has changed since the passing of Bruce Halle.

Jacob was an amazing associate with my husband and I. He was courteous, nice, he wore his mask 😷 made our experience wonderful we will be back and recommend him to friends 🙂

Reliable customer service. Excellent diagnostic technicians. In addition to a clean & well kept environment. Swing on by for a safety check on your tires today!

You hate to spend the money but they always take care of you. Ive been using them for years.

I went to this Discount Tire just before Thanksgiving to get the locks in my tires reinstalled. Justun helped me with the issue of the locks, got them installed quickly and was very helpful. The Customer Service I received from Justun is why I return to Discount Tire. They work hard, are fast, and friendly CONSISTENTLY. Thank you!

I’ve had tire repaired and purchased a full set of tires at this location. Both times has been good experiences. They also check your tire‘s air quickly and easily.

Friendly staff. Clean location

I rarely write Google reviews but my tire buying experience was so extraordinary that if I didnt write a review I would be doing a complete disservice.Quick backstory I went to Discount Tire on Camelback back in July thinking I needed a replacement tire due to a flat. Ended up my tire just needed a patch. They didnt even charge me! My day was saved. Discount Tire could have told me I needed a tire replacement and I would have believed them but they didnt. Wow! An honest & professional establishment. What a shocker. No upsells, no drama, no broken promises.Fast forward to a few weeks ago when I really needed a tire replacement due to a rip in my tire beyond repair and it was a no-brainer to head back to Discount Tire on Camelback. My customer experience was flawless from the moment I walked in the door working w/Moe (Assistant Mgr) and Adam (Sr Assistant Mgr) until the end. They are the upmost professionals and went above and beyond to help and assist.Bottom line these guys know how to make and keep a customer. Great team, great value, superior customer service and most importantly they have integrity.Keep up the extraordinary work Moe and Adam!I highly recommend you go to Discount Tire for any and all of your tire needs!

Great people, great service. Justen was awesome, got me in and out on the road quickly

I had never been before. I wish they would have a list of tires like Pep Boys does. I had to keep asking questions as it seem the gentleman wanted to only tell me about certain tires. I also thought they were doing curbside service to keep everyone else safe....it was me and a bunch if people awkwardly trying to be 6ft apart. I wish there was some origination around this. Otherwise tires is great and fast service.

You should go when you have tire warning lights. Its free check and they are kind.

Tire guy lied and said I needed a new tire and the tire had nothing wrong with it...very very shady place

Got two tires replaced there. Professional and courteous crew, did a good job. Free rotations and tire pressure checks which is a bonus.

Super nice and super helpful! I was stressing about having to get new tires, they were patient and willing to help me make an educated decision. Will be back to this location for sure!

Everyone was so nice and respectful . They were honest, efficient, and all of the staff worked so hard. This was my first time at this location. This location is now my “go to” tire store!!!Check them out!!!!!!!!!!!!

I went here with an appointment and was told to scan the QR and sign in. It wouldnt let me sign in so I informed Chris. He told me to wait a minute. I was standing at the counter, he walked out without saying a word, came back and told me he had three in front of me and asked my name. I sat down and five minutes later another customer walked in and told the other counter person he had an appt. and was helped right away, with Chris standing right next to the other cust. service rep. I decided at that moment I wasnt doing business at this location and left. I went back to the office and called the Discount by my house, 46th and Bell. The gentleman told me to be there at 3:45pm, park outside between the yellow cones, he would come outside and hed have me going in less than an hour. The 46th and Bell location has always been professional and helps me. I was at work and thought that Id go to the closest one and it would be the same, was I mistaken!

Friendly, quick, professional and a clean environment.

Service is great 👍

Looking waits but great service

I pulled in for the free tire check because rear driver side tire kept losing air. Even with the extreme heat the employee was working in, he still maintained top notch professionalism, told me the tire was fixable, but also pointed out my front tires needed to be replaced. In fact, he showed me where the metal band was poking through. Yikes! Due to the pandemic, I drive 95% less than before so had no idea they were that bad. Thank you Discount Tire for pointing this out, you saved me a potential disaster. Also thank you for replacing them as fast as you did! The store was packed with cars, yet I was in/out in about an hour. This Discount Tire rocks!

My family has been going to this location for years. They have always demonstrated exceptional service. I trust in the work that they do. Yesterday was supposed to be a normal trip to exchange and buy new tires. I closed my door and smashed my finger in the door like no other. These guys went above and beyond to take care of me. Especially in the crazy times we are in right now with a worldwide pandemic, I justed wanted to say thank you! Keep up the good work!!

They have great service, highly recommended but dont want to type that much.I am very impressed. I went back a few months ago cause a new tire was losing air very slowly. It was the tpms wheel sensor was installed incorrectly. And 2 weeks ago i had a flat, .... Drum roll...... They fixed it for free. Mind you my tires are very expensive but still. I highly recommend them!!

MO. What a great customer service representative. Gave me all the answers I had asked. Carlos finished off. Thank you Discount Tire on Camelback

Theres no better place to buy your tires than at Discount Tire. Period. I have been trading here for 12 years and the staff has always been professional, capable, efficient and courteous. I have never found a lower price on comparable tires anywhere. This time I reserved my tires on their website and made an appointment. Everything was smooth and I was in and in less than an hour. Perfection.

Great Service!

I had my rear tires changed a few weeks ago, and it was done in 30 minutes. I checked into my appointment, dropped off my car, and literally turned around to pick it up again. Thank you so much for your service!

Great service! I had an extremely low tire and stopped to get air. The guy mentioned he couldn’t fill it due to the tire being flat. He gave me a slip and said to go inside so they can repair it free of cost. I know nothing about vehicles but I appreciate the friendly employees and free repair

Excellent service,(polite,professinal) made an appointment online out in under and hour.

Didnt have golf car tires in stock

Great service and fast cant beat it .

Great place to buy your tires. Also offers free tire air check. There is usually a line of about 3 cars for the air check. Good prices and helpful staff. Its usually crowded for installation so make an appointment before you go and be prepared to leave your vehicle for at least 2 hours. There is a waiting area with about 15 chairs and they offer free waters.

Very unprofessional they were running about 2 hours behind on their appointments. Instead of rescheduling or letting people know how long it would actually take they said oh just an hour. When I went up to get my keys because I was going to be late to work after waiting 1 1/2 hours and nothing being done they hurried and out my car Ion the shop and said it would only be 10 min. 30 min later I finally get my car back. Now I’m almost an hour late for work. I would have made other arrangements if I knew they were running things this way. Also the older men working the lobby were bad mouthing their customers that were upset about the wait and making fun of them. I usually get my tires here but never again.

Ryan and the guys over at Discount Tire were awesome!!! Despite being extremely busy, Ryan made sure to check in with me and keep me updated throughout the process. I highly recommend this shop, and make sure to ask for Ryan.

Great place to air up your tires. a little wait in line but you dont have to get out of your car

So I go to Discount tire on Camelback early to avoid a wait with a simple nail in my right rear tire. I also had them rotate the tires. Right rear will go on the right front. Im there an hour..Drive away and my low tire pressure comes on for the right frontTHEY NEVER REPAIRED THE TIRE. So Im somewhat upset, actually more than somewhat upset. I go back and the tech lies to his manager by saying its the right front that had the nail..OF COURSE ITS THE RIGHT FRONT BECAUSE YOU ROTATED THE TIRES. NO apology at all. What a bunch of kids that have NO CLUE! Horrible experience!

Waiting in line for only 10 mins for the tech to check my tire pressure..he was swift, polite and speedy !

These guys go above and beyond when it comes to customer service. I only wish this was a better keep secret so they werent so busy. Even still they do their best to get you in and out as quickly as possible. I highly recommend checking them out if you need new tires, wheels, balancing, alignment, a tire patch or pressure checks.

Everyone here was very helpful and easy to work with especially Moe! I definitely recommend this location!