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General Southwest Insurance Agency
5628 E Thomas Rd, Phoenix, AZ 85018, United States
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General Southwest Insurance Agency

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Review №1

General Southwest Insurance Agency is by far the best agency weve worked with for our commercial property and casualty insurance. Weve been with them for four years so far. Nancy Carter, our P&C agent has been a true professional. She has extensive knowledge in all areas of coverage and has helped us close some holes in coverage with her excellent coverage review of our insurance program. She successfully lobbied our insurer to change our Inland Marine coverage from actual cash value to replacement cost coverage. She guided us to add an excellent cyber liability policy and helped us to attain a terrorism policy (our request). The agency support staff is also very responsive. In addition, due to our wonderful experience with them, weve moved our group health and dental insurance programs to their agency this year. Johnny Pignotti, our employee benefits agent there, has been great to work with as well. I highly recommend this full-service agency to anyone looking to have their insurance program handled expertly.

La
Review №2

Becky McDonald is absolutely wonderful. Anytime I have any questions, she is always readily available and very responsive. I’m lucky to have her as my malpractice insurance contact.

Ga
Review №3

General Southwest Insurance is a great company to work with. They have taken care of our insurance needs for 20+ years. We have had the same agent for a number of years which makes annual renewals a breeze.

Jo
Review №4

Great service and prices with prompt responses to questions.

Be
Review №5

I recently had an insurance company hike my rates to the point I had to start looking around. I found a new very popular company that was cheaper with the same coverage so I quickly moved over. I then found out this company would not provide me with the increased level of auto insurance nor could they offer me home owners insurance or the umbrella policy that I needed. I called General Southwest in within two days I moved over my Auto, home and umbrella policy to them at a great value. I then moved my small business insurance over as well. It is great to be with someone that can handle all my needs at an affordable price with great service. I am a very happy client.

Ma
Review №6

General Southwest is awesome! Thy take are of my home owners policy and my auto policy and provide excellent service. And, because they are a broker, they are able to shop for the very best policy to meet my needs. I highly recommend General Southwest!

Tr
Review №7

The people at General Southwest are great to deal with. They know what they are doing, and get things done fast and they saved me several thousands on my workers comp. I’ve got a lot of things to manage in my businesses and life and its nice to know they’ve got my back.

Jo
Review №8

Well after 25 years of watching there rates go up and up I decided to shop Around found A much better price .Called to cancel and then the nightmares began Emails stating they would keep this policy and not let me out of it they sent me A form to cancel it that could not be reprinted, So I have to go into there office did that one time signed the cancel form now Ive sent the invoice from the other carrier but still no response no Check Dont go Here they only look out for themselves .Not you

Ja
Review №9

Founded by Wallace E. Broberg Sr. in the 1950s era, this is a fantastic insurance agency.

Ly
Review №10

Extremely customer friendly, great service.

Cr
Review №11

If i could give them zero stars i would. I called to get a quote and was told my boyfriend who is getting his first vehicle off the dealership cant get insurance with them because he doesnt have prior insurance!! He doesnt have a vehicle to insure😔 very rude and unprofessional!!DONT WASTE YOUR TIME!!

Jo
Review №12

Unresponsive and unprofessional.

Information
6 Photos
12 Comments
4.1 Rating
  • Address:5628 E Thomas Rd, Phoenix, AZ 85018, United States
  • Site:http://generalsouthwest.com/
  • Phone:+1 480-990-1900
Categories
  • Auto insurance agency
  • Insurance agency
  • Health insurance agency
  • Home insurance agency
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–4:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–5pm
Service options
  • On-site services:Yes
  • Online appointments:No
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