Called looking for a therapist as I’ve been dealing with a cancer dx. The young lady answered the phone laughing and then as I begin disclosing to her why I wanted to speak with a therapist there was more laughter in the background. Unbelievable! I’m used to working and having great health benefits. if CBH is all Medicaid has to offer I need a plan B

Extremely difficult to navigate. Once I figured out that these services are separate from my insurance and how to register, I was asked what area I would like services in immediately followed by random names, addresses, and phone numbers of places that provided some type of services relating to mental health. I could barely keep up, jotting them down, and now Im left to look into them myself, many of which there is little to no information online. I asked if there was an online database for this and was told its currently under maintenance, which gives me the impression its never available to the public. Besides the fact that this is probably the absolute worst way to find mental health services, every person I spoke to on the phone made sure to talk down to me, making me feel like I shouldnt have bothered. Given the field theyre in, it seems theyd have a little more compassion and understanding for the people theyre dealing with. The more clearly frustrated I was with the process, the more snippy the peron on the other side of the line was with me. This tells me theyre probably used to this sort of interaction and becoming sick of it themselves. I cant blame them. They probably have a high turn over rate, therefore whomever is speaking to you is likely new and barely trained. All of this is indicative of systemic issues, which comes down to funding. Its no secret how insanely underfunded these services are, especially in lower income areas of Philadelphia. Its a joke. You get what you pay for. Mental health services, as important as they are, are for those privileged enough to afford it. The epitome of elitism.Anyhow, Ive tried one place so far and the introduction phase or whatever took literally at least three sessions with different people each time. When I finally got to my first real session, I decided it would be my last there. The person had no idea what they were doing, didnt know how to lead the conversation, clearly didnt understand where I was coming from with subject I brought up; told me it would take about SIX MONTHS to get an appointment with their psychiatrist, but maybe sooner since hes about to quit and someone else will be taking over. They told me to pick an area in my life I wanted to improve and by the end of the process I would get some sort of award or diploma for graduating behavioral therapy and officially beating mental illness... I guess. Everything about the process Ive experienced so far is so far beyond ridiculous its laughable.

They kicked me out saying cbh wasn’t going to pay for me anymore because of some woman named Susan said so I called there and a woman named Jennifer said there is no Susan that works there now I’m homeless

I worked there for about a week. Staff casually and openly mocked people with physical and mental disabilities, the very people they are supposed to help. It was sickening, I dont want to give even 1 star.

They force addicts to take medication…they deny rehab for people UNLESS THEY AGREE TO TAKES SUBS! That is very unethical. I know that I have “welfare insurance” but I still expect to be watched out for. I was recently looking to get treatment for the second time in 2 years, CBH denied me but will approve people who have been in 10+ times. CBH also denied me a much needed detox even though I definitely needed it, they told me I can just go straight to rehab and I had a seizure, if you have CBH, be careful, they are after money and are willing to sacrifice your life to get it.

CBH is the worst. Ive been calling them since last year to get my son some help. When you call them they dont tell you much but that someone will call you back. Left messages for someone named Ebony. No return call. When I finally get an appt they give me the wrong appt so that means (single mother) takes off workwhich I cant afford so for the inconvenience they told me to call back to make another appointment which would now have to take another day and the appt that was scheduled wrong will not be until months from now. Better business bureau will be notified. They system suck. Anyone else out there similar to CBH?

CBH is not worth the time or effort Im not going to even bother to rate them. Anyone looking for help god bless you because they wont help you at all.

This place sucks. If you hate your jobs that much then perhaps you should find a new line of work. And thanks to the ENABLERS who gave five star reviews but couldn’t give a written reason why this place is so great.

As a service provider I always found CBH a great organization to work with.

I believe the organization is visionary and progressive in its approach to providing unique behavioral health services, while utilizing family voices.

I give 0 stars. Every service I needed from cbh they have denied and offered to pay for services I did not need or want. Like why are these people in behavioral health insurance if they dont give two ***** about their clients need. CBH is making our community SICKER not HEALTHIER. Ive been on the street and doing well for myself and they give me the goaround for every housing application I sent. All my trouble following their guideline perfectly for two months and I have gotten nothing but ignorance and attitude in return.

CBH sucks. No help whatsoever. Just wants to send everyone straight to methadone clinic. Does not respond to phone calls or emails. I don’t even want to give it one star. Thumbs down

Horrible! Ive been trying to get help for months now! I need mental help as well,but they tell you in crisis center that if you say youre suicidal they wont help you!! So they keep sending me to one dump after another where no one could care less! No one listens to you,They just talk down to you every chance they get!!! So i tried to get helplast nite.Explained i was on heroin and wanted to detox! I was told i wasnt getting a detox because i said i was suicidal!!!!! All they offered was a23 hour bed!! What is that going to do for me??? Shouldnt you want to detox someone who wants to kill themself even more????!!! The whole system is bull****!!!! Soi find myself back with myself! AloneAnd every time you try to explain what happened to CBH,theyll just tell you that whatever youre telling them didnt happen,that that doesnt go on at this place orthat!!! Were just preaching to deaf ears!!!! Something needs to be done!! Someone needs to help,God willing!!!! Screaming for help!!!

They get job done. I want answers I got them

I can’t say enough good things about the care and compassion of this organization

The lady who answered the phone had alot of information to help me with my questions I had She was very helpful

I reported fraud and nothing was done about it

I LOVED IT