Our Technician Jake did an excellent job of communicating the choices and what they entailed. He is courteous and professional, did a great job.My wife and I am happy with the work done.John
He did an excellent job, very thorough and helpful in guiding me through the various readings of his apparatus. I was surprised to hear that he was not fully vaccinated. Can you give him and all your other employees the time to get vaccinated so that your clients have this extra level of security. Yes, he was very responsible and wore and a mask and shoe protectors at all time. All employers must allow their employees to get vaccinated against an organism that has taken the lives of so many, including people I knew well.
Excellent experience from start to finish. Scheduling was easy, appointment updates kept me in-the-know, the technician called with an ETA, which I very much appreciated. Technician was polite and explained everything clearly. I felt like I was in good hands. A truly superb experience from start to finish.
We have been very satisfied customers for many years, and were furious with them now. Were in the process of selling our home. We made an appointment several weeks ago to have them check out our unit and ensure its in good working order for closing--- at our buyers request.The appointment was for today. Our closing is in a few days. They called and cancelled last night. We explained our situation. They said the next available appointment is in August--3 months from now, or we could be put on the urgent list with no guarantee they could come out before our closing. Now were scrambling to find someone new at the last minute so we can close. Theyre the ones who put us in this bind and they showed no inclination whatever to make things right. So much for customer loyalty.
We have been using this company for years now. They are always on time, courteous, patient and thorough. Highly recommend
Joseph Giannone was very responsive, professional and displayed quality housekeeping and installation methods when replacing our water heater. They outlined multiple options for heater replacements to be cost conscious of our price range, we’re very careful removing the old heater and installing the new one. From the service call to the installation, it all took place in one day and we were very pleased of the outcome!
My old HVAC system needs replacing. Jourdon W. was extremely thorough in terms of answering my questions and addressing concerns about the choice and installation of a new system. It is clear he has a depth of knowledge and I appreciated his experience and counsel in making a decision. He was professional and engaging and helped to turn an otherwise fraught situation into a decision I could make with confidence. I appreciated his sense of humor as well!
My service person was Jourdon and he was very professional, courteousRespectful to me and my home! He came with an assistant and he was the same! They were very knowledgeable and were willing to pass that on to me about my heating system! They were the only people that came out and verified that my system was a 2 stage system from the other three repair people that previously came out from the same company! Of course it would cost $400.00 to hook it up correctly!If the company was more reliable, and better competitive in their pricing, and had more competent employees like the ones that came today, I would have renewed my maintenance agreement with them and continued to do business with the company!
They replaced my water heater with very minimal disruption. I decided on a tankless water heater, which took a little longer and seemed like a whole lot of extra work on their part, but they got the job done. They also cleaned up after themselves before they left. That was nice. I’d show a picture of it but this review platform doesn’t let me add a photo unless I’ve already taken the picture of my water heater. Who takes pictures of their water heater? Sorry. But trust me. It’s nice looking.
Our AC was not working and we were able to contact Joseph Giancone Plumbing. They were able to send a technician out the next day which was very impressive because everywhere else we called there was at the minimum a week wait. The technician came out and took care of the problem in about an hour.
All the staff here have always been very professional and helpful. Communication and scheduling is easy and responsive and uses email and text alerts that are very helpful. They maintained our 48 year old boiler but never pressured us to replace it until it was clear we really had to. When that time came, they thoroughly explained our options and the discounts and rebates available to us. The installation went smoothly and was very neatly done. Very happy with their service.
Great! Unfortunately, the faucet I chose was defective and, hard as he tried, he couldn’t fix it. I Didn’t want to delay any longer, so I chose a different model. Jake was professional, polite and respectful of our house covid rules, which is greatly appreciated. While I hope I don’t have additional plumbing issues any time soon, if I do, I’d be happy to see Jake at my door. Thank you.
My experience was amazing from start to finish. No one ever likes to wake up and find a basement full of water and a broken hot water heater on a Sunday morning. I called and was able to speak to Kathy and she was pleasant and helpful and arranged for a service call for the same day later in the afternoon. The communication throughout the whole day was phenomenal. John came on time, assessed the situation, gave us multiple options and replacedThe water heater later that day. He took great care of our home and was a true professional. They will be now getting all my business going forward.
Had an HVAC issue I needed help with. Their website says they service all of Philadelphia, yet when they typed in my zip code, I was told they didnt have anyone in the area who could help me.....I live in the city....how could they not have someone available in the city? Maybe you should take Proudly Serving Philadelphia off your website then. Ridiculous.
AC tuneup. Excellent work. Clear explanation of both indoor snd outdoor units. Even took off AC cover again for a visual.
I called on a Saturday with a leaking hot water heater. I filled out their online form and had a call from the office within 45 minutes. They set up same day service for me. Jon arrived earlier than planned and had my hot water heater replaced same day ( within 4 hours of my initial contact!) Jon was personable, knowledgeable, courteous. I could not have had a better experience. I will use Joseph Giannone for all my future plumbing and HVAC needs and would highly recommend to anyone.
Nick M., John L. And Tyler were very professional. Using this company was the best experience Ive had in a while. Everyone was on time, very nice, knowledgeable, thorough, respectful. They did an impeccable job in my home today and I would definitely recommend and use Joseph Giannone plumbing and heating again. Thank you!
Bill was here earlier today for the HVAC tune-up. We we were very happy with his work. Unfortunately he forgot to fasten our fan motor and it caused our connections to shake loose. But Bill came back and rectified the mistake. Very pleased with his work ethic!
Very thorough inspection and tune up of my HVAC system. The technician took his time and explained everything he was doing.
Offered me range of options, including much lower priced option than I chose. Fair and professional.
Chris and Tammy were very professional, responsive, and helpful at the office in handling my issues. They were able to quickly clarify and resolve a misunderstanding with my warranty.Technician John L provided a clear explanation of the issue and a quick repair.We all know minor mistakes in paperwork can occur, but the important part is how the issue was resolved. The company provided transparency in what occurred then quickly resolved a paperwork issue to my satisfaction.Although they may not be the lowest cost option, I have not experienced any issues with the quality of their work and knowledge of the staff.Thank you,Clint
My technician, Jon, was not able to solve my original problem but he stayed for over 6 hours to try and troubleshoot the issue to try and minimize the cost of repairs. Very professional and hard working, would hire again for certain. The company is willing to credit cost of parts towards replacement of entire heater.
Service courteous and professional. Tyler was the best technician yet!
John and Tyler arrived promptly on time and performed their replacement of the hot water heater and the HVAC system in the most professional manner that I have come to rely on from the technicians at Joseph Giannone Heating, Plumbing and Air Conditioning. I would highly recommend their and the Joseph Giannone company to anyone in need of this service.
Our service and our tech Jon was wonderful he is extremely knowledgeable pleasant and provided excellent service
We called for annual tuning of HVAC cooling & heating. For $178, the guy only did some checking. Except changing a filter, he did nothing of tuning or any maintenance work. As the result, he recommended us to clean the coil and the blower for $898. Yes it is not a joke! The average cost for cleaning is $100-$400. He is a ripping off people. Don’t use the service!!!The owner Joe called after he saw the review. He said they should have given us 30% off of the $178. We received some refund. However, there was no explanation about this quote. So I did not agree to take off the review. Because I think people should see this before making their decision to select the service. I added a star in the review because the owner showed care about customer feedback.
Annual check of a/c unit. Found evidence of a leak (low pressure) so added a sealant & refilled the coolant. Explained the options for addressing the leak & costs involved. So Im good for another year. Thanks, Jon P.
Joseph Giannone Plumbing is a well-run company in all areas, from contact with the office to scheduling, communication, and to the Technician. Jake was very pleasant and professional and I felt very good about the service he provided.
Nick was very nice and explained the estimate he gave very clearly. Great experience!
The staff is very friendly and professional and the work is excellent !!!!
I had a great experience. Jon P. was prompt, friendly, professional, and took the time to explain the repairs. Thank you!
Bill was very professional and friendly, arrived on time, and did a thorough inspection of our heating and HVAC. Several things needed repairing, which we expected, but the cost and turnaround time for these seemed reasonable. Would definitely go back to them again for any repairs we need in the future.
Jake O Did a great job repairing the sink. Arrived right in time at 8 am. John Love also did a great job with the heater
They were very friendly and professional. Jake was terrific. He let us know exactly what time he was coming, explained our options without pressuring us, and got the job done efficiently and professionally. Well definitely be using them again.
Jourdan explained the different options for different heating and AC systems. He is thoroughly knowledgeable and professional. Quick service on the visit and the date of the install.
Thomas took his time and performed several tests on my boiler. He also educated me on what to do if the pilot light goes out and how to shut my system down for the season as well as how to start it up for the winter. I have never had a technician do such a thorough job. Excellent maintenance!!!
John P. came to our house to do routine HVAC maintenance and he tuned up our air conditioning units. He was professional, thorough, efficient, and followed all necessary safety/health protocols. He took the time to figure out how to save us from needing new air conditioning units in the immediate future. He did all of the work necessary in one day and was very efficient. He did a great job and we will definitely use this company again for our heating and air conditioning needs.
Installed new whole house humidifier. Nick did a great job as always! Highly recommended.
Woke up to a freezing house. They called me back as soon as the office opened and had a guy out in an hour. The technician was super nice and was able to fix the problem on the spot. I will be calling them again (but hopefully not any time soon :-)
This is not the first time I have used this company and it won’t be the last. They are exceptionally professional, responsive, and do all that they can to do the job well and as quickly as possible. They flagged our situation as urgent and when there was an opening, they slotted is in for two days earlier. We still need to wait for a part, but we will get our AC back that much sooner. The tech this time was super nice. We recommended them highly!!
Jordan was so helpful thorough and really got me up to speed on my heating system. He was great.
Fantastic experience. Helpful, Thorough and clear.
Bill is was professional And offered sound advice to improve my heating performance. I was pleased with the visit and will use them again!
Very professional and helpful staff - these HVAC guys are so knowledable and also so nice! We have had both Jon and John and both were great.
Nick and Leonard came to do an AC tune up. They were thorough, polite, and professional
JAMES, Taylor and Brendan were extremely professional and helpful under the most difficult circumstances. We weathered a black out, a tornado and a thunderstorm during our installation day and the team was nothing but professional and determined to do quality work despite all the unexpected challenges. The team stayed far beyond what would have been expected, to complete the job and we couldn’t be more grateful to have a successfully installed new air conditioning system during a heatwave, a pandemic, and a national uprising. Their perseverance, sweat and grit to make it work was impressive. I hope they get more than adequate recognition for their work ethic, dedication, commitment and great attitudes. Five out of five stars!!
My AC had broken about a month and a half ago. My landlord set up multiple appointments (all which were 3+ hours) and the problem wasnt getting solved. Eventually, they sent Nick who was thorough and you could tell he knew what he was talking about. He diagnosed the issue quickly and my landlord decided to put a new unit in. They sent Tyler and Anthony to install the new unit and they were awesome. Professional, knowledgeable and quick! I was told it would take 5 hours to install new AC and Tyler did it mostly by himself in under 2 hours. Ask for Nick to diagnose and Tyler/Anthony to install!
Antonio T and Jake arrived right on time and were courteous and polite right from the start! Respectful gentlemen who went above and beyond to install our new water heater. Would gladly recommend them and Joseph Giannone to anyone! Thank you guys again 😃
We were told by another company that we definitely needed a new furnace, Nick was very professional and gave us all our options. He recommended with a maintenance package, we may be able to get a few more years out of our 9 year old system Good, honest work
Tyler performed a very thorough inspection and was very pleasant to deal with.
I dont understand how you are a business in South Philly that doesnt have technicians that travel to West Philly ... I guess my question is do your techs only service within walking distance of the business ?
Honest about the problems that they uncovered, knowledgeable, and fair prices
Professional, very helpful and courteous to teach me all about my heating and cooling system, since I am a first time home owner. Never had a problem answering all my questions regarding the system and its maintenance. Very satisfied.
Excellent customer service and communication. Technicians are always on time, professional and pleasant.
Technician was very detailed, took his time to listen to all my concerns and answer my questions.
Joseph Gianonne is the best in Philly. Jourdon did an amazing job with our heating system. Came through on time, promptly worked on the heating unit downstairs in accordance with covid protocol while I was working from home upstairs. Took it from barely putting out any heat and banging loudly to running like it was brand new, silently like a Tesla. I’ll definitely be using you guys for all my heating needs moving forward thanks again and happy holidays :)
Technician was knowledgeable, friendly and explained work to be done. Technician was friendly, knowledgeable, and explained all work to be done.
Brenden was great. I was looking to replace my kitchen faucet, and he was not only on time but able to come early, after coordinating with me to be sure that was something I could accommodate. He was quick, assessed any issues going on with my current setup, and gave me a number of options for my new faucet based on my wants and needs. The price was fair, and a flat fee, which makes it much easier to budget for. He told me about an available coupon I wouldn’t have known about as well.
Had an outdoor faucet installed. Nick and his assistant did a great job: assessed the situation, gave me a reasonable estimate and were done in about an hour. Nick has been here before and is friendly and professional. Very pleased!
Jourdon was great every step of the way through, from the estimate and explaining what the scope of work would look like. When he showed up to do the work he was on time and professional and communicated with me and my wife throughly and proficiently.When I was scheduling, there was a bit of a “miscommunication” but the person on the phone got things sorted out for me and our schedule was set, as we had other people coming in to do a project after Joseph Giannone was complete.I also got 3 different quotes, where JG wasn’t the cheapest but was the most reasonable and have me the most information to make my decision.
Thomas was a great technician! He helped explain everything to me and my husband very thoroughly! Thanks, Thomas!
The technician was courteous, professional and knowledgeable. I highly recommend this company.
This is the second time Martin has been our service tech. He is professional, courteous, competent and careful. Couldn’t ask for anything more!Robert was wonderful in answering my many questions about various aspects of heating and cooling. Thank you!Have always had good experiences, learning a lot in the process.
Brenden S was very knowledgeable, thorough and patient as he walked us through a few plumbing issues in our home. He helped explain our options, and provided the information we’d need to make an informed decision. Within a couple of hours he was able to resolve the plumbing issues, and provide us with next steps. We are so grateful for the experience and professionalism that Brenden brought to the job. We will certainly work with Joseph Giannone Plumbing again in the future!
Highly recommend to anyone seeking their service. Repaired my heater several years ago . The work staff is very accommodating. Will continue using J. Giannone for the foreseeable future.
The technician arrived in a timely fashion, and efficiently carried out maintenance on my furnace.
Respectful, patient, and detailed. Nick analyzed the needs of our heating systems and gave us a quote for a new boiler.
I tried. I tried to use this business and services. When I was told 19127 was out of their service area and told to check BBB for companies that did service my area guess who came up? Them. When I called another HVAC company in the area (must be third party) they took my information and connected me to a local service area that could service my request for same day. Them again. When I checked their website who covers my area and farther zip codes? So imagine my frustration when I have two babies in the house, It’s cold, no heat, And I’m simply trying to find someone available for the job. Im being told by this company they can’t come for at least 2-3 weeks because one “slightly out of their service area” and scheduling online is only simply a request. So my Wednesday morning appointment was canceled. I suggest this company takes the time to remove themselves from the MANY places they are connected to that list them to be available if they are not. My frustration is that I keep wasting my time being directed to their company when I simply at this point, need someone else.
Nick M. diagnosed the problem in my HVAC system inside of 10 minutes-- a faulty thermostat installation. Yeah, I did it myself, but I never would have found it. Anyway, the man saved the day! Thanks, Nick, and thanks to Joe Giannone Plumbing, Heating, & Air.
Jourdan was great. He and his associate showed earlier than the time they were supposed to get arrive, which was perfect and I was glad I didn’t have to wait all day for them to come out. Very professional and explained the problem I was having with my heater in detail. He was also great with explaining all the options I had available to move forward. Would recommend to others.
AC Condenser from a mini-split had a leak; I went for the best option which was the most expensive, but seemed the best option for the unit in the way it was explained. There was no pressure on which to choose.. But I wanted the repair to be the best for my unit. A little more than I had expected to pay; but I did not compare prices. It did need two full containers of refrigerant. Repair person Jourdan was most respectful, professional and patient.
Did a great Job. Just one thing to correct with the virus going around tell him not to put his computer on peoples furniture. Put right on my kitchen table now washing table cloth. Everything else great. Just tell him be aware cause of this virus😊
Jon was very professional and knowledgeable. Walked me through how to take care of small issues myself in the future. Will use again.
I scheduled a routine maintenance call for my condo unit, originally set for 11/03. The company cancelled the appointment on 11/01, with instructions for me to reschedule the appointment. Before I had an opportunity to do that, my tenants called to notify me that the heater stopped working completely. When I call JG to get an emergency appointment, I was told that the best they could do was 2-3 weeks out. I understand COVID has disrupted everyones workforce, but the fact that they couldnt re-route a tech (especially after cancelling my original service call last minute) in any timeframe under 2-3 weeks is garbage. I found another company to come out tomorrow and will not be giving JG any future business. Great customer service JG!
I am consistently impressed with the politeness of anyone who visits our home. They always arrive on time with excellent communication about who our tech will be and when they are in transit. Work is completed efficiently and everything is explained to us thoroughly. The sales approach is relatively low pressure with options, benefits, and risks laid out in a way that the consumer can make the decision best for them. All around a great experience in both ongoing maintenance visits and installation of new units (blower and water heater). I fully expect to use them for our aging AC replacement soon.
Weve been using Joseph Giannone for a few years now, after our hot water heater broke on NYE. Jon P. came out today to give it a time up and he was great. He was informative, checked everything needed and made sure we knew what was going on. Every time a service agent has come they have put on booties to keep the house clean and have always been friendly. Every time I have called to schedule a yearly tune up or with a question, the staff has been wonderful and so kind. We will continue to use them.
I couldnt be happier with the service this company provides. As a fellow business owner, I can say they set the standards in their industry. I had an emergency repair on a Saturday and they sent Brenden out the very same day. Brenden is highly skilled and super nice. He did a perfect job. High quality service, high quality materials, installation done with the precision of a master craftsman.
Since moving to Philly a little more than a year ago, weve used Joseph Giannone Plumbing for jobs both big and small. We have always found them to be reliable, straightforward, and knowledgable about all aspects of plumbing and HVAC work. All three-to-ffour Giannone techs who have visited our home have been personable and easy to deal with. They show up when they say they will and do excellent work.
Excellent response time, expert work. Will stick with them for our plumping needs.
These guys know their field and take care to do a job well done. Showed up with masks and foot coverings and took great care to socially distanced while in our space. They came prepared with ladders etc to handle our small residential building in the city. John and Nick are Solid and will count on them and their team again.
As upset as I was with their initial response - telling me there would be a five-day wait before the only tech who could fix the heating system they just installed three months ago - after my not accepting that answer enough times, they sent out Jourdon, who was professional, knowledgeable, friendly - and got the system up and running before the pipes froze.Thanks, Jourdon!
Jourdon and Shane came over promptly at 8am to evaluate and fix my AC. They were both very professional and courteous. They explained everything they did before they did it. Both wore masks the entire time and had foot coverings to keep the inside of my house clean. Overall I was very pleased with both of them, and the service they provided!
I was desperate, I bought a fully renovated house with a system that was less then two years old. I knew it wasnt working well last summer but this summer has been unbearable. Worst of all the humidity was creating a horrible musty smell. John P. from Joseph Giannone Plumbing was honest about the situation being very difficult to diagnose however he had a hypothesis that it had something to do with the piston. Turns out he was right, it was installed backwards! One night and my house is finally cool.THANKS!
I had an AC issue over a weekend. Called Monday got an appointment for a week later in July, not bad. The next day they called and said they could fit me in that day! Problem diagnosed, options laid out clearly and repairs completed in a short time. Our tech, John, was incredible knowledgeable, professional and friendly.
Very thorough and clean. Respects your home and does great work. Q
With a 1-5pm window of time for technician to arrive, the tech called with a friendly voice before arriving to let me know he was 10 minutes away. He arrived and at the front door before walking across my carpet he placed shoe covers (booties) over his work shoes. Love the yellow shoe-covers, John! Dont know where those feet were before they got to my house. Used the 49.00 coupon for furnace tune-up and the tech did A THOROUGH inspection throughout the system upstairs and downstairs. It was like a heating system a annual physical!Friendly, clean and thorough service with a callback from the company 5 minutes after the technician left to see if everything was okay. Who does that these days? Joseph Giannone does! Thanks, and lets do it again next year!
Nick and team did a great job repairing my mini split. They stayed late to get the job done in one day so i could have AC on a 90 degree day. They were neat, clean, and efficient. My AC works like new!!
Bill did a great job. Very thorough
The service was ok but then the technician tried to sell me a laundry list of about a half-dozen other services I did not need nor want. I even had to sign a document rejecting these services. He was more of a sales rep than a technician.
They were great. He was professional COVID safe and replaced our hot water heater in a few hours.
Joseph Giannone Plumbing was great for diagnosing a problem with an old toilet and installing the new one. They are fantastic with communication and the technicians who came to our house were courteous and knowledgeable. They also took plenty of covid safety precautions which I appreciate. Will definitely be calling them next time we need plumbing work done!
Once again outstanding service; engine effectively died. Jourdan quickly diagnosed the problem and expertly repaired our system within a matter of hours. With a newborn baby it is extremely reassuring to know that our heating system is working. Jourdan also took the time to fully explain the problem and walk us through our options. I never regret having a membership with Joseph Giannone and Jourdan definitely exceeded our expectations.
John L. was great today! On time and very nice and professional, did a quick and thorough job. Johns help today made me glad that I chose Joseph Giannone for my heating/AC work!
Always polite & professional. Provides detail about the work recommendations before performing them offering the pros & cons & gives options for making sound decisions. Have never been disappointed with Johns work or demeanor. The administrative staff is great too!
This is an update on a previous review. I was mistaken in my previous 1 star review. Company did call me back and was gracious enough to refer me elsewhere to get the service I needed as they do not service oil heaters. Based in that great customer service if i need other plumbing services in the future I will reach out to them. Great customer service is the key
We had an issue with our AC unit and the technician Nick M was very professional, helpful and fixed our issue promptly. He was extremely friendly and informative; answered any questions and provided additional information.
Very polite and professional service technicians. Would recommend.
Very happy with my experience. Had a new water heater installed. They were very professional and everything is working great now.
Had a great experience with Joseph Giannone Plumbing. They called when they were on their way, were on time, and we’re very professionalism. They did a great job explaining what they found with my system and offered up multiple options to resolve anything. I feel great about the experience and will definitely use them again.
Jake and Jourdon were great. Courteous, respectful and professional. Jourdon took the time to explain exactly what he did as part of the service maintenence check, what he found, and did exactly. Very thorough! Appreciate it! Pleasant all around experience once again. Thank you.