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Genes Auto & Truck
245 S Washington St, Papillion, NE 68046, United States
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Genes Auto & Truck

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Jo
Review №1

Awesome! Dropped my truck off after hours. Had a call from Tim by 8am with a full diagnosis and estimate. Needed a whole exhaust replacement and the estimate was much cheaper than I anticipated after looking up some of the parts on my own. Tim was very courteous. My truck was ready to go by lunch time the same day, and the final price was below the initial estimate. Will definitely be returning! Thanks again fellas.

Co
Review №2

Major Repair on my Kiddos car....Professional Service, Thank you.

Mi
Review №3

Great service! Great people. Honest and up front. Best place in town

Po
Review №4

Probably the nicest people Ive dealt with in the auto biz. If you dont get a square deal at genes, you aint gonna get one anywhere else.

Ji
Review №5

Researched problem with needing jump start all the time. Replaced battery for new one, for free.

Ja
Review №6

Always get the absolute best, most trustworthy service here. Were very thankful to have a mechanic who is up to date on the latest in auto service AND not trying to rip us off. Weve taken our vehicles here for over 20 years. If youre looking for and peace of mind when it comes to auto repair, go meet Tim and the crew at Genes Auto. They have never failed to fix whatever is broken at a VERY reasonable price.

Ja
Review №7

Fair prices, quality work, friendly staff. Service was promptly. Highly recommended! Thanks for your for your services.

Sh
Review №8

At Genes, I can count on quality work, fix what needs to be fixed, honest people! Thank you for keeping me safe on the road. From now on I will only do business with Genes.

Al
Review №9

Best customer service, honest prices and genuine expertise, love this business for its savvy and small town goodness.

Ch
Review №10

Wow! It is so refreshing to go to an honest and professional auto service place. Thanks to the entire team who couldnt have been any better. Great service, pricing, and HONESTY!

Al
Review №11

I needed my taillight changed and they got me in the same day I called. They were very friendly and efficient as well as very reasonably priced. I am new to the area and will definitely be using them for my car maintenance in the future!

Da
Review №12

Extremely knowledgeable and thorough. Genes isolated my cars problems and repaired them completely. My car runs better than new! I highly recommend Genes Auto and Truck for all your cars mechanical needs.

45
Review №13

I have zero complaints about Genes. Theyve always been upfront and honest and polite and hard working. Been taking my cars up there since high school. Never had any problems with these guys.

Je
Review №14

The mechanics seem very knowledgeable and service prices are fair. They were able to work my vehicle in on short notice.

Ka
Review №15

This is the only place I would take my truck they are one hundred percent honest

Ja
Review №16

Very friendly and professional staff. Good communication when working on my truck. Got all the work done that I needed for alot less than the dealership. They seem to really care about their work and their customers.

Me
Review №17

Upfront with issues. Never been pushy. Fair pricing.

Je
Review №18

My trucks carrier bearing broke and I was recommended to come to Genes, and I’m beyond glad I did. Turns out I needed a new drive shaft.They were super nice and told me everything straight, and when it came to ordering a new part they didn’t try and sell me the most expensive thing, just the thing that would work best. Not to mention my truck was done sooner then expected. I’ll definitely be coming back here.

Da
Review №19

My car broke down in the area over night, and I wasnt familiar with any auto repair shops. I towed it to Genes and they reached out the next morning and was able to get it fixed at a reasonable price within a day! Great service, kind people, and very helpful! I will definitely use them again!

Ab
Review №20

Gene’s auto is the best around! They helped me when I was having issues with my vehicle and were so friendly and patient with my annoying husband. Gene’s is awesome!!!!

La
Review №21

I called Genes to schedule my truck to have a greatly needed tune-up. I explained to Tim on the phone that I needed it done as quickly as possible because it was my work truck. Tim explained everything that would need to be done and what the cost would be. I read up on what needed to be done and the cost ahead of time and he was spot on. He said it would probably take a day and a half to complete. He called me to let me know the status mid day. By 3:00 Tim called to inform me that my truck was done and that the cost was as quoted, (lower than what the internet was saying). Gene and his mechanic have always been very honest with my family about our vehicles. If he doesnt think something needs to be done he tells you up front. I have always appreciated his honesty and will continue to take my vehicles to his place.

Ju
Review №22

Very impressed! Will only use Genes from here on out!

La
Review №23

Fair prices, up front with diagnostic issues and not pushy

Tr
Review №24

Reliable and trustworthy mechanic. Great local resource

Mi
Review №25

No one does repair work better than Gene Pfahl and his family. Their honesty and attention to detail knock the franchise repair places flat. We are customers for life.

Lo
Review №26

I LOVE Genes!! They are fair priced, so reliable, and wicked nice!!

Au
Review №27

I had a car that the engine went out on. I couldnt buy a new car And needed it replaced. Most shops will not do this cause of high labor costs. I felt like they treated me very well and honestly did a good job explaining costs and things needed and not needed done on car. Highly recommend and they were very respectful and honest throughout the process

Ja
Review №28

Genes is a great place to get auto repair and maintenance. The staff is helpful, friendly, and honest. Pricing is average for auto repairs, but worth it for the quality of service.

SU
Review №29

We always take our vehicles here. They are the best.

An
Review №30

First time to use Genes. They did a good job on my sons truck and they have a great deal with the Enterprise rental place across the street. Im glad my co-worker recommended them.

PJ
Review №31

Friendly, honest staff, attention to detail, thorough quality work for reasonable prices

Em
Review №32

I went to Genes based on all the positive Google reviews. Scheduled an appointment for 3 items to be serviced. Day of appointment Im describing the issues I was having with vehicle and Gene came off as rude, acted annoyed I was even talking, and looked at me like I was an idiot. He made me immediately uncomfortable, but I told myself they are raved about online so maybe he was just having a bad day. The lady in the office was very friendly. I since had to go back to point out a minor issue that I discovered and he was rude again. Honestly if hes that irritable and POd of a person how does keep staff? He definitely comes off as someone miserable/unhappy. Whether or not it was his intent, he also gave me the impression he was not thrilled to work on my type of vehicle, and it was a burden. Lastly, nobody thanked me for my business when I picked up the car and paid cash ($440 later). Seems like the most basic level of customer service you can extend is Thank the customer!!! I have leased multiple vehicles over the years and spent enough time dealing with service advisors at various dealerships for routine maintenance work, I generally know what to expect; this experience was by far the rudest I have gotten anywhere I have visited. Now that I have an older vehicle i need a reliable mechanic, but will not be back to Genes. Obviously they are doing very well and dont need my business based on all the cars in their lot and all the postive reviews. They didnt care about me as a customer, they certainly arent going to care about my review but thought I should share my experience as a recent review. Fyi... i have never left a Google review for any business so that speaks to the poor experience I had. Honestly all I expected was a friendly hello when I arrived, what can we help you with? And then be coordial when Im explaining the problem, and finally a genuine thank you for your business at the end of the transaction (its a small business for petes sake, thats what you expect!) Im sure the mechanics do great work, as they cant be this popular for this many years if they werent. Im just baffled why I was treated this way???

Je
Review №33

Straight forward and honest. Gene tells it like it is and does the job right. I WILL BE BACK

Wa
Review №34

Best place in town I would highly recommend it

Jo
Review №35

Great and quick friendly service

Le
Review №36

Great service, theyre like family

br
Review №37

Great people and service-honest and reliable.

Sh
Review №38

Friendly service and quality work!

Pa
Review №39

Excellent customer service

Da
Review №40

Quality People and quality work!

St
Review №41

Honest and Professional, State of the Art Equipment

Je
Review №42

A great small town business!

Li
Review №43

Great service!

Mi
Review №44

I like `em.

Ed
Review №45

Honest and quick

Ra
Review №46

Eh...

Information
9 Photos
46 Comments
4.7 Rating
  • Address:245 S Washington St, Papillion, NE 68046, United States
  • Site:http://genesautotruck.com/
  • Phone:+1 402-331-2599
Categories
  • Auto repair shop
  • Auto parts store
Working hours
  • Monday:7:30am–5pm
  • Tuesday:7:30am–5pm
  • Wednesday:7:30am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7:30am–5pm
  • Sunday:7:30am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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