The team of three there were incredibly friendly and transparent with the whole process. I wish I remembered their names, but theyre a great team.

Reasonable prices for the services they offer. Pretty cool crew!

These guys are great. Not only did I get good service, They also gave me excellent advice . They were very good at what they do here.

Very dishonest, unprofessional & hostile personal! I was the only customer, they did the job without even putting a new info sticker on my windshield, then I asked if they had checked my air filters, they said no, I asked them to check it, they did and air filters were very dirty, I asked them to replace it, they said they didn’t have it, I went to a part store bought it and back to same jiffy lube in 15 minute, I asked them to replace it, but they didn’t want to do it, I had to beg them before they changed the filters. High Charges: they charged me $98 for syntactic oil change, which was way over price!! At time of pay, I presented them 2 Newley purchased jiffy lube $50 coupons I had purchased from Costco, cashier kept putting the coupon number in his register (purposely wrong) and said coupon is not active or not good so I had to pay cash. Later on I called Costco online and Costco confirmed coupons are/were valid and good, so deliberately they cheated and lied in order not to take the discounted coupon! Later I checked online and realized I can change syntactic oil and filter on my car for $35 else where, and jiffy lube charged me $98. I will never go back there. They were lazy, hostile, dishonest, unprofessional. Will never go back there again.

They were efficient, helpful, and went above and beyond free of charge when I had only requested an oil change.

Quick and efficient great customer service definitely going back

Not friendly at all. I asked to change my air filter which I took. And after they try it they said. Oh too difficult. Too tight...I think the got lazy about doing the job. Jiffe lub lost a client . I will never go back to this location or jiffy lub. AGAIN NOT FRIENDLY AT ALL.

Friendly, efficient, and reliable service. Much better than some of the other Jiffy Lubes in the area. Ive used them for both oil changes and headlight / tail light replacements.

Awesome employees. I was visiting from out of town and my car was smelling hot. They checked and topped of all my fluids, told me what the problem was and didnt charge me. I definitely recommend them.

Ill admit that I dont generally like or trust fast-service centers. I used to be a mechanic and its just a thing. However, this place has me reconsidering. Theyre knowledgeable, friendly, and very efficient. Id come back here without a second thought.

Said they could rotate my tires. I waited an hour. Turns out they dont have a strong enough lift for my truck.The guy should have known before he made me wait. His manager knew.Unacceptable.

Always good customer service, friendly and helpful with questions and efficient w/time. I usually go on my lunch 1/2 hour and never wait long. Clean and convenient location. Rarely wait more than 20-30 mins.

Ive only been here once, but the service was superb. When you get a basic oil change here, they will vacuum out your car, wash the windows, and fill up all of your cars fluids (minus the gas obviously) without trying to upsell you and convince you that something needs to be replaced. If something does need replacing, they will simply inform you that the part should be replaced and that they can replace it for you if you wish (no pressure!).

Very fast oil change, transparent pricing every step of the way

I am a repeat customer because I consistently receive courteous, honest and professional service from the Palo Alto service center on El Camino Real.

Amazing professionals & first class customer service oriented authentic individuals! Kudos to the Thursday night, January 23rd 2020 crew!

Great service, friendly staff and very fast! Very good price and they check also tires, clean the windows, vacuum the interior, all included in the price.Great job guys!

The service I received recently was superb! The technician lets you know right away if there are any leaks, and whats the best oil for your vehicle! I enjoyed the warm smiles, and the knowledge that was given! Keep up the great work! :0)

Horrible. I came in for an oil change and also asked if they could look at my AC, which was blowing hot air. They looked at it, said it needed to be recharged, and charged me $120 for the service. 2 weeks later, it was blowing hot air again. Turns out there is likely a leak that will likely require a more extensive repair at a real auto shop, and that the recharge was only a temporary fix. When I called Jiffy Lube about this, they said that they could not provide a refund or any further service to the car, as all they are equipped to do is AC recharges, and are not equipped to even do a real diagnosis of the problem to see whether the recharge would have been the best solution in the first place. So much for their satisfaction guarantee!I feel that they should have told me from the beginning that they were not equipped to do a full diagnostic of my AC, and that the recharge they were providing might only be a temporary fix. They should have referred me to a real auto mechanic. Instead, they took advantage of my lack of knowledge about car issues in order to squeeze every penny from me they could. I called back repeatedly and asked to speak to a more senior manager. The person on the phone promised to have someone call me more than once, but never followed through. Very shady, horrible customer experience.

Time management and estimate was bad.

I have never been to an establishment with such unprofessional workers.I have been to this Jiffy Lube at least 5 times, and every time they did something different that I did not like. Once, they left oil on my steering wheel, another time they put Teflon tape on the threads of the oil plug, WITH OUT telling me, (Cause they started to strip the oil pan). Each time, they always managed to spill oil around the fill cap... The second to last time I went there, they put in too much oil and for the first block of driving I had HUGE clouds of smoke trailing behind me like thick fog.But this last time, really irked me. Multiple employees were cursing because they had messed up on another customers car. They werent even trying to hide the fact that they messed up, and I could hear it in the lobby. I felt bad for the other customers, but in order to save myself and my car, I backed out and left - to which they saw no problem with... I even heard Well hes leaving.... Damn right I am.So instead I headed up El Camino to another place where they do oil changes in 9 MINUTES, which had excellent service at a decent price. To say the least, I would never recommend that anyone go to this Jiffy Lube. I would write to corporate, but I have better things to do.

What a great staff at this location. They are polite, professional, friendly, and quick. This will definitely be my default Jiffy Lube from now on.They also went above and beyond when I expressed a concern about my car and took a look for any obvious hazards. One major one was found, they pointed it out to me and recommended I see my mechanic immediately.Thanks to their staff, I have likely avoided breaking down, due to a problem that was much worse than I had thought. (Literally, a small, but important, missing bolt).I couldnt be happier with my experience at this location.

Very friendly staff. Great place with short wait times.

Really friendly, informative, and thorough staff. I feel my car is in good hands and I was given good information to take care of it. Thank you Rogelio!

Excellent service, kindness, selling only what you need. Really good people working here.

Very professional and Covid conscious.

Very good customer service as well as quality of work.

I usually work on my own car as i am a ca smog tech ASE cert .... but work was too buisy and construction at home i had to go ....when i was their the workers all were friendly and only did the services i had asked for i have never used jiffy before but they were quick and did everything correct ....i checked when i got home .... would recomend just make sure if you need any service that they “”or any place “” recommends check with the dealer or your owner manual first ...other than that good job to the three working their!

Amazingly generous and professional. One of my tires was running low on air, and they filled it up free of charge, even though I did not use any of their other services. I felt guilty and so offered to pay, but they twice refused. Next time I need to get the oil changed, I will most definitely go to these guys.

Solid work by the technicians but the employees lacked any soft skills or customer service touch. Will probably go back only because its local and convenient.

Negligently destroyed the car. Would not come back. Had I not parked it immediately and kept driving their error would have been fatal to the engine. They put the wrong coolant in, worse, this is standard practice at quick lube places and something Ive seen in investigative reports of other establishments as well. To top it off, everyone involved with the company made damn sure none of them could be held responsible and made sure I never got anything from them for this error.They do not have coolant for your vehicle. They do not have air filters for your vehicle. They misuse the word universal with regard to coolant and dont know or give a damn if its actually correct to use it, theyll destroy the car before reading any manual to check. Take it from me.

Fastest, easiest oil change Ive had. In and out in 20min or less

I can usually get an oil change in under 30 min for a reasonable price.

Great service and very quick!

Quick painless and friendly. I even got discount coupons in the mail for the upcoming change

Great service and all the workers were super nice and helpful!

I actually had an awesome experience here and he gave me a heads up for some services I didnt need yet (though I would have blindly paid for)

Great and friendly service. Very Efficient.

Professional and friendly staff and quick service.

Quick, polite, and well organized service center. I bring 3 different cars there regularly.

Very good service I will recommend you go

Polite and professional service when I came in for an oil change. They were unable to replace my burned out headlight, although the jiffy lube on Middlefield had no problem doing it.

Becoming more expensiveAlways trying to sell something else

Fast easy ..They, were very helpful..

Seems to be a bit slow for a Jiffy Lube but they did a good job nonetheless. They also may have just been really busy when I was there.

Great staff, superior service 10 STARS

Bad experience. Went in for a full service oil change. The trucks tires were low when I arrived, so I asked specifically that they check and fill the tires. I asked if they had done so when I picked up the truck and they assured me that had, and theyd double checked. I started up the truck and flipped to the tire pressure display -- it has pressure monitors like just about every car on the road now -- and the pressures were exactly the same as they were when I arrived. They directly lied about performing that service, which is included in the oil change, and as a result I wonder what else they have directly lied about doing.Will never use them again.

Convenient and thorough place to get your cars oil changed. Sometimes they can be a bit slow.

This place is great because of the people who work there - not pushy, very polite, and very knowledgeable.

Can take a bit longer than expected. But friendly service and affordable.

The employees make u feel at home there great speedy oil change at that

Awesome service and straightforward, accurate information about my car! Everyone should come here!

Rip off, especially for cars requiring synthetic oil.

Quick oil change, good service. They will try to sell you an air filter no matter what, just say no.

The Worst waiting time . An hour just to get my car in ;and to do the service, you guess !Only 3 car was there and 5 people to work .Very slow!! Very slow!!!

Electric cars dont need peanut butter oil changes.

Always great service and nice staff

Much better than others Jiffy Lube

This place will skips steps just to get you out the door. Theyll tell you they vacuum your floor and its not done. You still see dirt on your carpet after they release your vehicle. This jiffy lubes in Palo Alto ⁶has gone down hill the last 9 years.

Expensive! Only Penzoil. Never again

...always good.

Nice people

Excellent Service!

Excellent

Great service!!!

Good service

Good job

Look for the coupon in the mail or website