We bought the service package for my wifes Q5 when we bought the car. It supposedly comes with a loner when the car is dropped for service. Shes been told to reschedule multiple times because they didnt have a loner available. Today, she has to settle for the shuttle, like she was dropping off her old Toyota.
At Audi of Palo Alto, youre not just a number. Real old time service with real old time quality done right the first time. IMHO, the best Audi dealership in the SF Bay area.
Excellent, timely service. Arian was very helpful and resolved all my questions. Thanks!