Very positive experience 100%. This is not the same Royal Oaks of the past.... with that being said we were hesitant.. I must say that from the first contact with them to the close of the sale was the easiest less stressful car deal we have made. Jeff Carty was our sales person, he was friendly and easy to talk with and went to work for us on our purchase. Chad looked over our trade, he was friendly and respectful. Randy the guy most dread were you sign the papers and normally they push warranty and carpet protection and paint protection was easy to talk with and in no way pushy. Everyone we had contact with was nice. I feel we made a good deal and came away from it with a feeling that they really wanted our business and was truly trying to make us happy. Great customer service the way it should be. Hopefully they keep it up and continue with our future deals and service with them.

It was wonderful experience. In less thn 30 min they had me approved over the phone. I live a hour and a half away and they waited on me to get there. They also detail the car and full it up with gas. All the employees were super nice. I would highly recommend Rock Royal Oak Chevrolet for your next car or truck purchase

As always, the team was courteous, greeting me on my arrival and immediately checking me in. Was just for routine oil change and tire rotation. I asked them to call when the truck was ready, and only took about an hour. My only complaint is in the past my vehicle was always washed, and the time was not. Didnt realize that until I had left so didnt have the chance to ask why. Otherwise, great service.

Since buying our Malibu at Royal Oaks we have had all of our service work done there. Trying to keep our part of the lifetime drive train warranty.  You were quick to try and service the brakes when they didnt need replacing but failed to warn us about the milage limitation on transmission fluid. This nullified the warranty. Our auto purchases from now on will be elsewhere.

The service is always great! Mr Paul is amazing and friendly. Prices for certain parts are a bit mor expensive than other places. But the service is always amazing!

2018 Chevy Silverado - Warranty Transmission IssuesMy vehicle was dropped off for service on August 25th, 2021.My vehicle was diagnosed on September 15th, 2021.My vehicle was repaired and released on September 24th, 2021.The original estimate on diagnosis and repair was eight (8) business days. The result was the absence of my vehicle for thirty (30) days.Communication from the service department was disappointing. Zero proactive updates. I placed a total of thirteen (13) calls to the dealership over the thirty (30) days that the vehicle was in the possession of Royal Oaks (the Dealership). For eleven (11) of the calls, I was told by the service associate that they were not aware of the status. Each time, I was placed on hold and each time, after waiting several minutes, I was informed that I would get a call back. My call was returned three (3) times out of the eleven (11) attempts. During the remaining two (2) calls, I was given an update directly by the service associate.I understand that the COVID-19 pandemic has put a strain on dealerships (availability of part, staffing concerns, etc.), but I feel it necessary to voice my concern over the lack of empathy and absence of proactive communications which lead to a situation wherein I was left without my vehicle or a rental vehicle for thirty (30) days.I am not angry, but I am deeply disappointed with the finger pointing that followed with respect to support during the repair process. The dealership told me several times to reach out to GM corporate for assistance and help. In reaching out to GM corporate, I was told multiple times that no warranty ticket had been logged and that I had to wait until this occurred in order to receive assistance.Please know that I appreciate my vehicle being repaired, but please consider that when my vehicle broke down, I was 583 miles from home. When my vehicle was repaired, I was 583 miles from my truck. Distance is variable that adds to the stress of any situation and the anxiety that arose during this time period could have easily been mitigated with proactive communication and empathy for a concerned customer.I am not sure what if anything will be done to address my concerns, but I do appreciate the opportunity to voice my frustration.Sincerely,Christopher Willis76 Starling EstatesMorgantown, WV 26508

The sales person was very nice. The sales manager wanted to pick the car for me. I had to ask 3 times the cost of the vehicle. Not one person asked me what kind of car I wanted to buy. This dealership likes to waste time.

Very professional. Warm greeting. Prompt. Honestly the best experience I’ve ever had at a car dealership. Ariana and Jeff were top of the line! I am beyond happy with my experience. Thank you, God and Royal Oaks Team!

Lauran hammonds was very professional and Courteous I felt like she did above and beyond to get me and my wife in this car the atmosphere was very comfortable I didn’t feel pressured into making decisions there

Had an amazing experience here. Every employee I met was so awesome and helped me choose a vehicle that was best for me. The employees here are trustworthy and truly care about you.

Lauran was a terrific person to buy a car from. She didn’t stop until I was completely satisfied that the car I chose was the one I wanted. So thank you so much. Be sure if your looking to buy a car to go see her and her amazing team members at Royal Oaks Chevrolet

Excellent customer service from Eric A. My husband and I were very pleased. Five stars for him! The Cadillac clean guys may need more practice though.

I booked my appointment online the day before. It was confirmed later that day with a call from the dealership. When I arrived, I was promptly greeted by Eric and about an hour later I was at the cashiers window. To top it off, they washed my car.This was my second visit. Both experiences were top-shelf!

As always, Royal Oaks Chevrolet have done phenomenon. They have always gone above and beyond to assist us to whatever it is my family and I needs for over 5 years now. We recommend giving them the opportunity to assist you for whatever it is you all may need at all times.

Adam who was the salesman who took care of us was very good at his job. He took the time to talk to us without any pressure to buy a vehicle. He was knowledgeable about the brand and the operation of it.We were very pleased with the service we received.

First oil change and tire rotation on my new truck. Was in and out in a timely manner and they even washed my truck. Great job.

Went to the dealership to replace the passenger side door handle that was broke on my Tahoe. The dealership said the Tahoe had a recall on the passenger side air bad as well. They replaced the door handle with no issues, but when they replaced the air bag multiple scratches occurred on the Tahoe’s dashboard. I saw this when I got into the Tahoe and questioned the dealership about it. They said the Service Tech had done it during the air bag replace by sitting the air bag there. Dealership didn’t say what they can do to fix it but said they would contact GM??? Don’t know what that means exactly. Think it is sad that a Service Tech doesn’t understand not to scratch someone’s dashboard while doing work.

Jeff made buying my first car by myself so easy! They did all they could to get me into a car within my budget with not so great credit. Got everything approved before I even stepped foot into the dealership. Only took about an hour to get everything done and I was able to drive off! Will definitely buy from them again.

Eric gave me outstanding customer services and some...He took the time to give me information about my Encore...that I didnt know.. I was very impress ...Customer Service like that will want a person come back ..

Ad usual, the process was seamless. Barbara is very professional and makes you feel at home. I really look forward to coming to Royal Oaks for my service,

I had a check engine light come on during my vacation. I called 15-20 automotive repair shops and they were booked solid for a week. I finally called Royal Oaks and even though they were fully booked they understood my predicament and got me in to service my Ford Raptor. Eric and the whole team were extremely courteous and even arranged to pick me up from Lowertown when I was finished with lunch. This is his car dealerships should treat their customers!

My wife and I are traveling from North Carolina to Denver with our new truck. The dash showed a service need. We had our service need taken care of with great customer service, and in a very good time frame. Thank you!

I was only there for an oil change and tire rotation which after two hours and 15 minutes they finally came out to tell me that I needed to change the filter in the cabin of the truck and also that there was a nail in the tire. That length of time was absolutely unacceptable, only to come and try to sell me things I can buy for half as much. Once we got home we realized the tire rotation never even happened. I will not be going back to this dealership!

I was from out of town, out of state. After calling at least 3 different auto shops, a relative recommended Royal Oaks Chevrolet Cadillac. I spoke with Barbara and she said “Bring your car in and we’ll get you fixed up.” They found that the problem was a bad air conditioner compressor. They were able to get the parts locally and get us back, up and running cool again. All in the same day. Thank you Barbara and all the team at Royal Oaks.

Hello. I experience great professional service level work on my vehicles, polite environment and complete service work in a timely fashion...

The young man was very polite and even zet up bliettoth for me. Was done fast and even washed

Rapid and efficient service. Very courteous. Price affordable.

I came in needing a family car for my family and I right away, and Julia not only found me a car but she also worked really hard and got me a great deal! Julia and the rest of the staff were really nice and made my car shopping experience super comfortable!

Total scam artist . Made appointment to get oil change and inside door handles fixed . On the phone call to make the appointment never was I told we will have to diagnose the door handle issue . was told confirmed fix handles and change oil. when I get there Im informed that they will charge me $140 to look at my door handles, then they come back and tell me sorry that part is discontinued you will have to find doors at a junk yard or buy them new from us for $2000 . thats a scam, they knew that part wasnt made anymore when I made the appointment . any self-respecting business would check that they have the part to fix your car before telling you sure bring it in . they 100% ripped me off for $140 on top of the other work they did on the car ! horrible Iv been a Chevy guy my whole life but this leaves a bad taste in my mouth for the company .

June 11th my friends and I were taking a couples trip to the smoky mountains. My car completely broke down on us in Paducah, KY. Got towed to an mechanic and my car was basically totalled and we were stranded! No rental cars available for a week at least. So I decided to just buy a car. Called Royal oaks and Julia Tanner went above and beyond to accommodate all of our needs and help me find the perfect car! The entire staff was actually Amazing and super friendly! I definitely recommend this place to anyone that is big on customer service like me because you will be pleased!!

So it was just for a 40 min recall I dropped off at 7:20 needed it back by 12Got a call Abt the recall around 8. Then never heard anything till 12 I called the service advisor had to go check on it waited on the phone for 10 or 15 mins found out that they had not even started on it so he got a tech to do it then got a call at 1 pm that it was ready to go then when checked out they said your car should be right out side this door and it wasnt so then a different service advisor Paul huckleberry helped me we walked around then to the back where my car was so to be honest I dont know if it was done or not bc it was still in the back behind the shopBut Paul wasnt even my advisor and was kind enough to help me. This was my first time at royal oaks as far as that goes everyone was nice and respectful

Terrible terrible…. Bought a USED truck there a few months back, “as-is”…… as is means gonna break down a few months later… called just to see how they could help, and JEFF who not so kindly spoke with us had a terrible attitude from the start of our conversation, was very very rude to us over the phone and hung up on us mid sentence… I do not recommend doing business with them unless you want to be treated terribly.

The staff were very kind and respectful. They are a honest company and I would advise anybody thats looking for a pre owned or new car to come here and do business They will get you taking care of.

Nathan Hopwood was our salesman today and I could not be happier with him. We called yesterday and spoke with him to ask a few questions about the current promotion we had seen advertised on social media. When we came into the dealership today, Nathan was not pushy whatsoever, let us decide what we wanted and worked with us to find the perfect vehicle that worked for our payment range and need. Definitely recommend Nathan Hopwood to anyone wanting to search for a new vehicle! 10/10 recommend.

The employees at the front desk were nice. However, after my wife and I picked up our vehicle from service. Our son’s AirPods & Aux cable went missing. Spoke with the Service Manager but he felt that his people weren’t responsible and that it was on our end. I’m not sure what will happen but I would appreciate either the Manager or General Manager to reach out.

The gentleman, Greg, that helped me today was very courteous and made sure I was aware of everything I needed to know to make an informed decision in regards to my vehicle.

Service was satisfactory, which is what I expect from a service department. Desk associates were a bit more friendly than in the past.

Bought a used car from another deal and it needed a little work. They took in my vehicle, got it done in a couple hrs and even found a safety recall that no one told me about. Fixed that for free. Great service department. Brad T. Worked on my truck. That guy really knows his stuff. Great mechanic.

Customer service was great . Took care of me texted me details all while I was busy . I didnt have to worry at all. Barbara was awesome . My first experience with the. Service department and I was impressed.

Royal oaks has a great service department.Every one knows what there doing.Was very pleased with my appointment.ThankYou.

I had an issue with my Camaro window. They got me right in and was able to resolve the problem. Terry and Eric were good to deal with. It was fair.

Excellent service. Friendly staff. Thomas was great. Thank you Royal Oaks. I have a beautiful vehicle thats perfect fo me.

Great service, good prices, excellent friendly staff. You are a pre-flight check left a lot to be desired, service engine light was on, torn wiper blades, one headlight out interior still dirty. Mismatched tires

Julia Tanner was so helpful with getting me in a car. She was very nice and understanding when looking at cars. She help us get in a nice new car!

This was the first time I used the shuttle service and had to leave my car. Setting the appointment up was easy she was super polite and she arranged everything. Once I got there I didn’t even wait 5 mins and someone came to drive me back to work. I was able to make the payment over the phone which made it easier for me. After work I was dropped off to my car and “Storm “ was all cleaned up and ready to go. I always enjoy my visits, everyone is so nice and polite. Thank you all for being there for me and my car’s needs.

Love it, plus they service my car for high beam light bulb & filters. Employees very friendly & helpful also free wash on your car. I do plan to go back in near future for repairs.

I recently purchased a bad vehicle from Autonomics AutoSales in Lexington, KY. Not even 5 full days owning this vehicle I’m having to tow it to the Chevy service center nearby because it’s overheating. Come to find out the oil cooler has failed and a few coolant lines need replacing. As devastated as I was, Service Advisor Paul really helped me stay as calm as I could and was very genuine. I could tell that he cared and was sorry for my misfortune. I’m grateful for their kindness, and will be turning to them in the future for any maintenance needs.

Friendly. They will try to help you no matter what your situation is. Give them a try.

Great service as always. Barbara is very helpful every time we come. She even remembers my military discount!

My salesperson, Jeff Carty, was terrific. We were able to navigate this car deal over the phone. He made it easy. From the GM, to the Business Manager, they made it easy. I love my car. I highly suggest your next auto purchase should begin with meeting Jeff Carty at Royal Oaks in Paducah, KY.

No issue during service 5/5(oil change, filter, tire rotation). 5/6 After service I discovered oil leaking from my oil filter on my driveway. Upon calling I requested truck to be fixed, oil cleaned from under my truck, oil cleaned from my driveway (approx 1 quart), and either a loaner or rental. We were actually packing for a trip out of town when I discovered oil leak, hence needing another vehicle. We had an appointment at 4:30pm to be in Jonesboro, AR today 5/6. They fixed my truck, gave a free oil change next time, and said they will be out tomorrow 5/7 to clean my driveway. I really feel like 50% effort was put into trying to fix this issue. With us being a one vehicle family I was at the mercy of royal oaks to get us to our appointment. I was made aware of loaners not going out of state and I understand. Yet the service manager did mention getting a rental. When service showed up at my house to inspect the issue they might of well said this is all we are doing and you can deal with it. No rental was made for us, delaying us and not making our appointment by having to wait on my truck to be fixed. This is not fair that we had to suffer and miss our appointments when service wasn’t completed correctly to begin with.

Great service and friendly staff that worked hard for us to get the car we wanted.

Could not have had a better experience, and my sales person was super hot..

We were traveling on vacation and had an issue with my son’s vehicle. We pulled into the dealership and within the hour they had a diagnosis of a failed alternator. Barbara got it right in and had us up and running after the work was done. We were 2 hours into our 11 hr trip and had no issues. Thank you kindly for all your help.

Professional & courteous, Eric was very helpful and made sure my car was fixed, he always kept me informed and always answered my calls !! Thanks again

I tried 2 dealerships before royal oaks . Royal Oaks was the first one that would take my order for my 2021 corvette because of the long wait. The car arrived on a weekend and they only had my office number . The management made a 25 mile drive to my home to try to get in touch. I think that was above and beyond. Everyone at Royal Oaks did a great job and WOW the corvette is great.

They called to let me know what they found with my headlight and the cost. I was surprised when I picked up my truck that they had this free like road side service you get every time you get your oil change. The other dealership didnt offer that. Love it, I will definitely be back.

I take my car here every time for an oil change and I’m never disappointed. Barbra and Eric are always the sweetest and very helpful. The mechanics are also quick to get my car done.

The Rock-Royal Oaks Chevy dealers staff were great. They took our emergency problem in right away and did the diagnostic check to make sure our truck was working correctly. It turned out to be our 5th wheel not the chevy truck. They provided the kind of service that makes you glad you bought a chevrolet truck. I give them an A+.

Didnt know what to expect and I had a WOW Factor!!!I mean I went in to get and oil change,they detail my Cadillac, I was very please with the service I received there in fact we own a Dodge bighorn and they will be servicing it as well. Thank you very much

Called, got an appointment for oil change, drove there, and was home in one hour. Great service!!!

I do strongly believe that Cadillac and Dealer should have covered cost for recent repair, reattachment of drain hose to sunroof drain spout, because this problem was most likely caused by warranty repair performed earlier to defective sunroof. Dealer has probably lost a Loyal customer.

We had an awesome day, it felt unreal to drive away with a real sharp vehicle👍Our sales rep Lauren was so kind and helpful and got us out before lunch. Lol Thank you Royal Oaks for your help were so happy😁👍💐

Danny & I ordered our 2021 Corvette in August 2020 from Lauren at Royal Oaks Chevrolet. We had contacted other dealerships but none would place our order because of the long wait time. After all these months it finally arrived. They tried diligently to contact us to let us know. Lauren was very professional and knowledgeable. She helped us finalize all the necessary paperwork. Once the business part was complete, Lauren was alot of fun while going through all the features of the car. The Corvette turned out to be everything we had dreamed it would be. Thanks Lauren and Royal Oaks for taking such good care of us.

Friendly courteous folks and as always, great service! Scheduling on the web site is fast and easy. Vehicle is taken care of and always ends with a free wash!

Royal Oaks went above and beyond to help me get the car that I needed. I have a severe breathing problem and on oxygen and my salesman did everything he could on the phone. Then he helped get the car to me and brought all the paperwork for me to sign right at my home. Excellent sales. Would go there again for my next purchase. Awesome Place

This place was great sales man Jeff he is great!! I love my car.an the guy that makes the magic happy is great too thank yall so much

Customer service and the service techs were very helpful, polite,and friendly.

Great cars, excellent service and good prices.

Service personnel were friendly and courteous, answered my questions and overall very helpful. Work was performed timely, vehicle was returned clean. Very satisfied.

From the minute I arrived I was treated friendly and with respect. The service was timely and throrough. I have no complaints about Royal Oaks service department.

If I could of put a zero I would of. DONT do business with this company. The people are rude, they jack up their prices, refuse to show you a car fax. We was told they dont have to. Then you get told you can buy this vehicle for $24,000 plus taxes title and license. Then to get told they are adding on another $4,000 just cause it would sell for more. So you lied, its now $28,000 plus everything else. So now you tell us $32,000 for a vehicle that books for25,000.

Lauran is God sent May God bless you Lauran God used you MightilyBest Representative Everyone go ask for Lauran Shes the helper/Angel Thanks Royal Oaks

Julia Tanner provided great customer service to my wife and I. We purchased a 2020 Chevy Trail Boss and the 2020 Chevy Traverse. We couldn’t believe how simple the process was to make the purchases, our number one concern was the stress that comes with finding the right vehicles then looking through all the mud making sure this is the right deal. Well, let me tell you, I thought I was at a fast food joint. That’s how fast the service was without all the stress. Thanks again Julia and Chad

Absolutely do not even drive on the lot at this place. While the sales staff is usually helpful and professional, thats where it ends. The service youll receive after you but a vehicle will literally cost you more then the vehicle. Everyone in the service department will lie straight to your face. The fees they come up with are astronomical, and without reason. And double and triple what the other local chevy dealerships charge. I was charged for tire rotation everytime I had my oil changed... But my tires stayed in the same place they were installed in I was told my alignment was great, then I had a tire break a belt on the inside edge because they were never actually rotating them, or aligning the front end. Do yourself a favor and stay far far away.

So grateful they were able to get me in on short notice. They took care of my vehicle (oil change) and wash and vacuum. Really nice people.

CHAD THE MAN HELPED ME BEYOND BELIEF. HUGE THANK YOU TO HIM ALSO TYLER FOR GETTING MY 2021 CADDY ROAD READY!! I CAN NOT THANK THEM ALL ENOUGH ESPECIALLY CHAD THE MAN!!!SINCERELY KELLY BROWNALSO THE CUSTOMER CARE WAS AMAZING 👏😍🙌👌❤

Incredible service and incredible pricing!! I wanted new front brake pads and rotors on my Cadillac and I received several quotes from The Lone Oak area / Paducah area including Plaza Tire who quoted close to $600 I managed to have it done at Royal oaks WITH original GM parts when all said and done was $300 HALF of what other places wanted and they got me in 1 hour before they were closing and stayed over to finish my car, THEN also texted me afterwards to see if everything was good. Service like this is so very rare these days. Everyone did an amazing job and everyone couldnt have been more incredibly helpful!

Very friendly. Polite and prompt. Very clean facility. Highly recommend this dealership for your service and vichele repair.

Good enough but took too long just to service vehicle. But they are friendly in the service dept.

Everything went easy and quick Eric is awesome recommend him very pleasant to work with knows his job well

Very nice friendly and very accommodating. My husband doesnt walk very well and they all came out and will return there anytime . GREAT PLACE!!!!!😊😊😊😊

I bought a 2006 BMW 325ci convertible from Dustin and I can say that he was very helpful throughout the process. The only thing that I can say that is negative is that everything that was wrong with the vehicle wasnt disclosed (I bought the car sight unseen). Im satisfied with the purchase but in the future I will be a little more cautious when buying a used car from Royal Oaks.

Great sales man real friendly . Enjoyed his company.

I have received highly satisfying customer service 100% of time that I have taken my vehicle in for any type of service. Eric and the warranty manager both have offered highly valued customer service that my husband and I have greatly appreciated.

Did everything right until we found out that the Brakes was Bad,then we took the car 🚗 back too them 2 days later and it took them all day to fix the Brakes and put some Freon in the Air Conditioner because it was out 2 and now the car is PERFECT...

I went there yesterday with hopes of getting a car. Nathan helped me and was amazing. He made me feel like he’s known me for years and helped me get a great deal!

Great Service as Always bought my vehicle here respectful Dealership, Got Oil change Rotate service. Eric and Service excellent job thanks

Well this was the third time that I had my 2013 Duramax serviced here in the last 3 months. The first two times was better than my most recent visit. This time they did a terrible job cleaning after themselves. They left dripping oil all over my chassis and other parts... very sloppy. I also asked them to wash my truck like they did the previous service. But I was told they couldn’t because it wouldn’t fit..... but again they washed it before and it needed it especially after all the greasy hand prints they left all over it, again sloppy. Also, the service techs didn’t put any plastic down on my leather seats before they jumped in it with their filthy clothes, not pleased at all.

Everyone was very helpful and so good to me I told Jeff what I was looking for and he made it happen. Very grateful!

SERVICE DEPARTMENT - I have never had such poor service. Had the car almost 30 days and every time they they called it was to add more $$$$ and more items with issues. Once I approved all, the original stock item I came in for was no longer available and they had to order. They were unable to provide any kind of time window till I got the General Manager involved. No discount on for time delay even though the GM said he would help us out. Service rep wouldn’t even call me back, he went to text only. Promised car detailing was never done....not even washed.

Always have a 5 star experience at Royal Oaks. Service is quick and customer service is excellent.

Joe and Jeff went above and beyond to get us exactly what we were looking for, will definitely be back when we need another vehicle.

I always have a good experience. I appreciate the phone charger and plug ins handy. The popcorn and water are a wonderful treat. Also really clean and super friendly staff.

Great salesman and staff! They worked with us to get us what we wanted at our payment range! Highly recommend!

Very friendly staff. Reuben was very helpful with my new car purchase.

I went in last February for extended crank issues. They charged me 50 dollars to tell me it’s not the alternator it’s something drawing power from battery. I took it in for them to fix the issue and they called and stated they could not find the issue but still charged me 200 dollars.

Went in for an oil change, tire rotation and have wiper blades put on.wiper blades i wasted 40 dollars on to find out they are the most basic blades possible.i was informed of an issue when trying to rotate my tires, tech was shocked to find out it was your shop that caused this issue. during my last rotation a service tech stripped my wheel studs. they had to go to part stores to find the 10 new ones that had to be replaced.i spent over three hours waiting for all this work to be done. i asked for a car wash to only find out that once again no one washed my car.so thankful i have not had my son riding in my car with me and that the wheels did not fall off with half the studs stripped.service tech and manager were trying to push me to replace the tire sensor that went out. i stated several times that the sensor is not work paying for and they continued to try and sell it to me.

Service is fast, friendly & willing to correct things if theres a problem.

My experience at Royal Oak Chevrolet was not pleasing at all. They are a prejudice business that I will not do business with again. Service is below par for blacks and if you dont check what they suppose to do you will see that they are just taking your money for less that great service. Very displeased with the facility. Their people need people training.