Its been a while since I have been to a dealership with such great customer service. I had the pleasure to work with Keith. He is very friendly and knowledgeable. He was willing to work with me and advise the best plan as far as products/services and at great price (FAR better than Firestone BTW) I have a Dodge Charger and it can get pricey to maintain it so he was very helpful with his recommendations. He was in contact with me throughout the repair, assisted with a uber ride home and my car was ready when promised! I recommend you bring your car here and have Keith help you! I am very happy with the service provided and feeling safe again on the road! -Emily M

Ive gotten my vehicle serviced there several times and was even inspired to purchase a vehicle there because of their customer service. Theyre polite, respectful, kind and helpful. Briant and Miesha were particularly helpful with my purchase. I highly recommend.

Excellent, fast service. Very comfortable waiting area. Friendly staff.

Receive a coupon from there Sales office with a dollar value for service or parts for $50 or $100 and $500 off purchase of vehicle. Upon checkout my $50 or $100 check is only worth 20 percent off the bill FERNANDO advises very misleading. Just say 20% off dont mislead the consumer.

Fantastic experience at CFL Chrysler Jeep Dodge on Commodity in Orlando. The staff are genuinely pleasant, knowledgeable and helpful.Inside the location, theres movies playing on a large screen, theres a small Cafe with a medium sized selection of Sandwiches and hot/cold food. Priced very low as well. Theres free coffee and water.A small shop where you can purchase auto-related clothing, Small Knives, T-Shirts, Umbrellas (Of great quality) and the female sales associates are very attractive so, that doesnt hurt! I would definitely bring my Vehicle back here were there anymore problems in the future.

I had a great experience at this dealership. Andy was very helpful and we even had a few laughs while my car was being taken care of. If anyone has a problem with their chrysler dodge or jeep vehicle, i will suggest to come to this dealership and see Andy. Also if you wanna do a trade in, this dealership is the one i would suggest to go to as well. Thanks again.

I purchased a Chrysler 300 from this dealership and was very satisfied with the service I received. Mr. Whitehead, Noe and Craig were so helpful and concerned about my comfort. The employees were very respectful. I got a good deal on my car. I highly recommend this dealership if you want a great deal on a good car.

Was great experience on last visit for oil change...Eli is very professional and likable...service was done very quickly...was surprised when Eli came to tell us all done and ready....in past experience at other dealerships the wait times to completion were really long, but not here. ..all in all 5 stars for service and professional atmosphere...only place I will go to service my truck

Super quick professional and respectful. Lots of amenities in the waiting area for those of us that like to wait for their ride. Recommend 💯%

From their professionalism, integrity, and knowledge, to their customer service, the sales team, and also the service department, Our experience was beyond fantastic! Erything is top notch, and I highly recommend them to take care of any of your car or truck needs. Be sure to ask for Kobe in Sales, and also Carl or Victor in the Service department. They will take care of everything, and also answer any of your questions.

Took my vehicle for 10K maintenance. Upon my arrival, was met by service team member who advised me of approximate wait time. Service rep (Eli), provided me transportation back to my home and came back to get me to pick up my car. Wait estimate was just what the I was advised that it would be.Very pleasant experience and I will use them again.

Made appointment to have front end alignment on my 2008 Dodge Ram @ 7:00 am. on a Monday. My advisor Mr. Parr did the work order @ exactly 7:00 a.m., which included total inspection of the truck. Mechanic confirmed a rear end differential leaking. I authorized the alignment and fix the leak. The work was accomplished, while I waited in the time that Mr. Parr said it would be. While I waited, Sales Advisor Mr. Freire showed me the new Dodge Echo diesel 4 door 4x4 Laramie. Which is on my wish list. The experience was a pleasure, compared to couple years ago. Keep up the good work. Thank you.

Return the truck at least 25 times for box issues. Vehicle still isnt fixed properly and Craig Smith said dont bring my truck back and dont text him anymore. My truck has had shock issues, paint bubbling, overheating, Ram boxes on each side covers are falling off as theyre only two-sided taped. Had my truck for 3 months and theyre still falling off. Of course Im upset just get it right the first time

Worst customer service ever, you can tell ever since they changed owners and the staff how poor the customer service is from the service, to sales as well as every employee that is there to assist.I can’t wait to get rid of my jeep or find a better shop for all the repairs. They are concern about the wrong things at all times.Very sad

Eli was very fast and efficient in getting my car taken care of..

If you visit Central Florida Chrysler dodge and Jeep make sure to ask for Rodney his services was excellent

I took my car in for oil change on 8/4 my advisor was Shawn. while writing up the work order he heard a sound coming from engine. i was not able to leave car that day so i brought car back in on the 10th. they filled out my paper work then got me to hertz to get a rental Shawn contacted me later that day and let me know that it was my water pump and they had one in stock and it could be installed by noon the next day. he called me when it was completed around 10am the next day. i came in and Shawn went over what was done and he also contacted hertz to make sure that the dealership was billed for the rental. I was very happy with professional way he handled my car repair needs

Long long wait for installationof running boards. Obviouslynot the easy job I thought it was.. They look great and professionalThe service manager kept me postedand I was on my way.

Eli and Shawn were a tremendous help. They laid out multiple options to solve my Radio/Uconnect issues. Options that were not even for the profit of Central Florida CDJR. This is dealership you can trust. They care more about you as a customer than the product they sell. That all you can ask for in business.

Took my truck in to get computer fix and to check alternator. Was told alternator was good and that they fixed my computer issue. Over all cost was over $200 and radio board is still messed up.

Staff here is very pleasant and helpful from management down to service.Very customer oriented just as it should be.

When I arrived I wasnt there 5 minutes before Chris addressed my reason for being there after he finished taking my information, he advised me how long I would be there did I need to be dropped off somewhere I told I will wait he advised me approximately how long i would be there. I told him Ill wait. He was professional and I was very satisfied with the service. I would come again in the future when needed.

Angel was the absolute best service coordinator I have ever dealt with. I recently had to take my truck to the dealership close to my house and the service team was extremely unprofessional. It was such a joy to work with Angel as he kept me updated through the entire process.

Keith was very good at keeping us informed and getting to the root of our problem. Also very please with the charges relating to the loaner car. Keith was very thorough and a credit to the business.

They were awesome. Was towed in and they sqeezed me in and got me back on the road. They have a cafe, great sandwiches. Between service and food. This will be my ew dealership to deal with. Great group of people in service. I also liked that I could browse there inventory inside and outside without have a single salesman approach me and trying to sell me a new car. Thank you all so much

Well it was ok, just gave 5 just becauas of Rodney Inesta came and it make my first experience great with you guys. And ill explain you why, prior to get my service i called to make a appointment which it was supposed to be at 8am. As soon as i arrived they were like 10 cars in front of me. A guy came and ask me for my name and he told me i did not have an appointment for that saturday i was very upset, because i live about 45min away from your dealership. Im guessing that guy went inside and talk to Rodney and he came and help me out with everything. I will only come back the days Rodney Inesta is there otherwise i would definitly look for another places to go. Whoever is setting up the appointment does not know what shes doing or dont understand that we dont have time to waste.

Engine light on was reset by another repair shop and didnt go back on. Service kept vehicle for 2 days and light didnt come on. Car is hard to start which takes a couple times to start. Will see hopefully in next several days the light will activate again.

Fernando was wonderful. As a matter of fact the entire staff was. They kept my tow truck on the road . Thanks again

Just realized that they had switched the purchase amount from 27k to 31k on the paperwork after having me agree to what seems as a decent monthly payment.BUYER Beware!!!!

Great Customer Service. Fully recommend it. Angel was great and he really treat us very professional. Service was fast and with a great quality. We will continue using this dealer as our family dealer.

Would not recommend the service department. Extremely overpriced. Poor communication. Multiple broken promises of vehicle to be ready, then pushed back multiple days. Service department does not answer phones, does not return messages or calls. 2 days spent trying to contact the service department, with no ability to contact any one. Had to make a complaint to the GM, then finally got some results. Vehicle was fixed then when I picked it up it has an obvious loud ticking noise. Any non mechanic person could hear it and know that something was off, but they were willing to just let me drive off like that. I will never return to this dealership at all, for any reason.In fact, this experience of unprofessional service has solidified the fact that I will never buy a Dodge again. When it is time for a new vehicle, it will be any other manufacturer.

Andy and their team were awesome! They fixed an issue that I didn’t even know I was having without charge. I will definitely be bringing my car back each time for routine service checks. Thank you again!!

The service they performed was great & Keith the service advisor was amazing, however what I didnt appreciate was getting hounded not only in person as soon as I rolled up, but also through text & phone calls asking me to sell my vehicle! I get that were getting over a pandemic & that theyre trying to get their revenue up, but harassing someone who absolutely has no need to sell his practically new vehicle is absolutely absurd! Unless youre gonna transfer over everything I already paid for my current vehicle onto the new 1, owing the same amount of balance or less, then I dont need a new car, PERIOD!!!

Services is excellent here. They do a great job teaching their service advisors customer service.

I have been 5 years a loyal jeep customer .excellent customer service i am always satisfied .

My stop and go stopped working. It took two visits to repair. Diagnosing the cause became a problem. It ended up just being a weak battery like I thought in the first place.

Service Advisor Angel was very courteous and helpful; I felt good about the service

Great experience at this dealership with Loyldells help. Everything was nice, simple, and easy based off all the staff

Chris is the service depart is amazing. Kept me updated on my airbag replacement recall while I waited at the dealership to get completed. Will bring my Jeep back for future service.

Mr. Mock was very helpful my jeep renegade was there 2x last week.

My Jeep broke down and was towed here. Bob Parr in services took care of me from beginning to end. He was so patient throughout the process and bent over backwards to help anyway he could. If youre getting service done here definitely ask for Bob Parr, hes the best in the business!

I am very pleased with the service provided. I want to thank Marcus for his excellent customer service. I will definitely recommend you to family and friends. I will return if I need additional services for my car. Five stars.Jose T

Bob in the service department was awsomeHe changed my oil and rotated my tires.Very nice guy .

Great service. The service advisor was especially helpful.

My breaks were squeeking an i didnt want to get ripped off. I decided to take it in to have a full check up an my experience was completely amazing Keith was extremely nice an very detailed in explaining each step of the process i appreciate the great service and most definitely be back for all my truck needs.. Thanks again

I made an appointment to come in and replace the oil and filter for my suv, the service took over an hour and at the end i normally get a free car wash, but this time it was not washed. The service was good, I was offered a coupon for the oil change which was a good thing. Thank you for your service!!!

Angel in service was very professional and kept me posted on everything from start to finish.

They did a terrific job replacing security locks on my wheels. Theres a question of whether this was under warranty or not. They accepted the responsibility for the work done at another dealer in texas. I would highly recommend this company.

Took them about 2 hours, I informed my rep that I head leather issues in the car that is still under warranty, I went in the beginning of January and can not get an answer from my rep. He tells me hes looking into it and a week passes and still no answers. I now have the CarPlay screen frozen and not working. I had better luck at the dealer near my house in Sanford then here already with the service department.

Oil was changed, rotate tires and took care of a recall issue. Only priblem was that we had to wait about 4 hours, because everyone was at a meeting.

Attentive and courteous Representative. Details of repairing explained. Good service.

Job well done. Service manager was impeccable. Thanks to Robert for making us feel at home.Thank you again

Rodney in service did an amazing job. Didnt push for things I didnt need, made sure I got a great price on what I needed. I was perfectly thrilled with the service. Fast, easy, schedule an Uber for me to go to and from my office. Great job!

Was promised at beginning of process that ALL recalls would be taken care. Was promised at the same time that the deployed headrest would be replaced under the extended warranty. Upon completion of the work, one recall not completed, something about part availability. Headrest not addressed. Explaination being could only order one a week amd to check back continously to see when this could be completed. Unable to give satisfactory review for these reasons.

Great customer service and very skilled. Also willing to work with as much as possible with being straight forward you to get the job done. thanks very much

I was please with quality work, and Angel took good care of me.Lafayette Kyles

Great people great job no complaints.

While out of town I had an engine light pop up. My car has 150K on it so I didnt want to take any chances. I went to this dealership not long before closing and service advisor Shawn Mock ran a diagnostic for me. 2 issues came up that required attention. I set up a time to drop the car the next morning for repairs. Shawn made arrangements for a complimentary Uber back home. They got my parts in and had them installed in under 24hrs. I got a call the very next morning from Shawn letting me know the car was completely repaired. We had a fuel pump related issue and oil pressure issue and both were resolved in under a day at this place. Shawn then had another comped Uber pick me up and give me a ride to the dealership.. Shawn looked up my extended warranty and applied it against the job leaving me with only a $100.00 deductible to pay for over $2,000 in repairs. This was one of the best dealership shop experiences i have ever had. Thank for the honesty and professionalism Shawn. We will be back.

Bob provided excellent customer service! Highly recommended!

Rodney at the service department is excellent. He kept me informed the whole way letting me know the ETA of the part needed and keeping me informed on repair completion. You can tell Rodney is very enthusiastic about his work great positive attitude, impecable and professional service.Also the mechanic that worked on my truck I didnt meet him but I can tell he was meticulous and careful. A+ service. Very happy customer. I would trust my truck repairs to Rodney and your mechanics any time.

Awesome experience, made appointment online, very easy. Bob my service writer was tremendous, listened to me & my concerns. They did what was needed & I was out of there quickly.

I am very happy with the salesperson Kobe. Very nice and pleasant experience in buying my 1st Jeep!

My service technician Angel was amazing. He walked me through the whole process and made me feel confident and comfortable with the process. I will be back and hope to get Angel again. 😊

We purchased our vehicle from here, I guess that is all this dealership cares about. I was contacted by email to call for a service appointment, but when I arrived (I live an hour away) I was asked what I was there for, which was for an oil change. However I had not put the 10k miles on the truck, I only approached the 6 month period. The service man was only interested in checking the recalls. I pushed for the oil change which he reluctantly wanted to do. My appointment was for 8am and I was 3rd in line. They didnt even start taking vehicles until 8:30. I watched as employee after employee casualty walked in.. IMO, they should have honored those appointments and arrived on time. I also needed to speak to the sales force, only to find the sales person and the finance manager were no longer there. I was told the have a high turn over. This was very disappointing. I know in the future if I have any warranty work done it surely wont be here. Because I was given 3 oil changes I will come back for those seeing an oil change on a diesel truck is costly.

Excellent customer service and fastest oil change Ive seen.

Highly recommended! The whole team was very professional and helpful. Frank and Myesha was the absolute best. They helped me throughout the entire process and made me feel comfortable. I walked out with a car that I love and it’s all thanks to them!!!

Dropped car for oil change they called when done and picked it up service was excellent

Purchased my new Dodge Ram 1500 ECO Diesel here and it was a great experience!

I had my 2018 Ram 1500 serviced for warranty work at this dealership, the point of this review is for the service consultant Gio Merced who did an amazing job taking care of everything and on time. Sadly a vehicle with 28k that keeps having issues and recalls leaves much to say

Bob was a great help to me! He made sure the problem was fixed. My issue was taken care of promptly. I’m hoping that my experiences can continue to be good, and I will always ask for him!

Andy in the Service department is the man. My previous experience here a few years ago left me never wanting to return, but this guy single handedly turned that around.

Have purchased two vehicles from this dealership and will buy any in the future. Service dept is second to none, timely, professional and I feel more like family than a customer.

Great service. Thank you...Will be back...

Everything was excellent and is the first time that I go to a dealer that does not waste my time, I appreciate that.This is the BEST Dealer thank you so much, The salesmen make my dream come true.

Keith was very attentive, communicated well and knowledgeable.

Bought my Pacifica here. They have done all my service work for 4 years. They are attentive to detail and work hard to make sure you are satisfied. Very pleased with their service.

My service guy Chris was excellent as was the service manager. The work was professional and reasonably priced. The really provided excellent service and I would highly reccomend this service department. Minor issue was I noticed a couple days later that my car had two serious scratches on the passenger side . Like someone side swiped something.. That was very disappointing but no reflection on the job the service department did. I would still go back there for service.

My Pacifica batteries died while we were on vacation in Orlando. Angel helped me to get my Pacifica serviced and back on the road the same day. He was extremely professional, helpful, and overall kind in a very stressful and unexpected situation. The service department also replaced a recall part and fixed a small, unknown oil leak.If you need service Central Florida Chrysler is the place to go! Ask for Angel!

Gio redeemed yall! He made sure I was taken care of and they even topped up my wiper fluid!! Thank you Gio!

Andrew in the service department is the man got me in an out . An was straight up with the price

Much quicker than other dealerships

Service that I recieved on 1/15/21 by Rodney was appreciated. He kept me aware every step of the process and I also want to make mention of your cafe for its excellent service that they gave me while waiting on my car.

Great job 👍!!! Good took care of my vehicle, was very professional, and awnser all my questions. Outstanding customer care. I recommend tomy friends an family as well..

My service agent was Bob very professional and helpful very good customer service definitely coming back for service when Im back in Orlando.

Always excellent service. Elis great service manager there, and I would recommend him to anyone reading this. We are second responders and drive about 80,000 mi a year. Only trust my vehicle to Paul, the EcoDiesel mechanic. He has done all our fluid maintenance as well as front end wheel bearings with perfect precision. They are the best.

They were very nice and fixed the problem in a timely manner

Shawn is fantastic to work with. Always go directly to him and he never has any hesitation to help.

Ask for Marcous! Very professional and gives you a great breakdown of your services! Feel comfortable having him take care of my car!

Service was quick and efficient, service advisor (Gio) also very efficient.

My first time here. Great service from Andy!He was friendly, professional, and earned my confidence in returning for service in the future.

Been coming to this dealership for many years - very professional service team. Keith did a great job walking me through my cars issues and problem resolutions. They also were very mindful of the Covid 19 situation in their dealing with my vehicle and transaction. Job well done!

My Jeep has a recall and they are going to change the engine. They work fast with this situation and I appreciate that.

Great service. Shawn underpromised and over delivered. Was in and out in less than an hour.

Good service, too expensive. Went elsewhere for the repairs.

Brought the truck in for a large list of items to be checked out which included program updates for recalls, EGR cooler recall concern, vibrations at 55 miles an hour, oil seepage on the engine, limited slip differential not performing properly, and engine coolant smell plus previous wet areas. I have the ram care extended warranty with zero deductible so I wanted items checked out. I made an appointment for first thing in the morning so I dropped my truck off the evening before. The advisor seem to be fairly annoyed with the amount of concerns I had informed me that I would probably have to pay diagnostic fees. I informed him I had the ram care and he said that didnt matter. Yet my contract was ramcare shows a zero deductible and no cost for Diagnostic. He told me he would check it out and call me back. The next day my truck wasnt even looked at and I was told that the diesel mechanic was behind period I informed him I didnt need a truck back right away but I needed by the next few days because I was leaving on a trip. When I first dropped the truck off I received a text and said this is the best form of communication back and forth. When I sent text asking for updates they would not be replied to so I had to send repetitive text. I made phone calls asking to speak to my advisor and I always got voicemails. I had to speak to a different advisor late in the week and he couldnt make heads or tails about what was going on with my truck but he told me he would try. Then I was told it was not done later in the week. I had to go back and forth over and over about one of the problems and I was told that I need to pay for an update on the computer for my GPS which was several hundred dollars. I refused and later I was called the update was covered under Ram care. Then I was told again that I had to pay $50 to get that update. I asked if the update would update the maps and what it would do for me and I was told that no it would just hopefully make the GPS work properly and my clock would register the proper time. The EGR cooler system was never looked at and I spoke to Ram care who told me that the dealership needed to get the part number to verify the updated part was on it. I had them call the dealership about it and they couldnt get through to my advisor either. I had to get the advisor to call Ram care and then the advisor told me those people just sit behind a desk and didnt know what they were talking about. He told me they needed to approve disassembly to get the part number. I had to take it upon myself to Google where the part number would be found and then I had to send it to the advisor which replied, oh thats where I said no wonder we couldnt see it. I didnt understand why they couldnt do research to find out where the part number was. I was in told the manager would have to get involved and he wasnt in the office. I had to leave the truck for additional week while I was on my vacation and whats that time I attempted to call twice and message several times through their texting program yet I never received any answers. Once I arrived back in town I immediately got a ride to the dealership to pick up my truck no matter what the status was. Once again my advisor was nowhere to be found and it was assumed he was at lunch. A different advisor help me out by finding the key and having my truck pulled around. I spoke to the manager on duty who came up with an oddball story about the EGR cooler being okay to have the old part number even though Ram care said it needed to be the new part number. I would not recommend this dealership service department for any type of work to be done on your vehicle and definitely do not use Andy the service advisor. I had my truck for two weeks and the only thing they were able to accomplish was adding the program for the recalls.

We have purchased three vehicles here and had service done as well. Always professional, polite and on time!

When I arrived to the dealership I already had both the stock# & VIN# of the vehicle I knew would soon be mine. Since I didnt have an appointment the receptionist paired me with Mr. Aven Harrell. Not much surprises me but Aven did throughout the entire process. He is an informative relatable honest professional who is patient, never pushy. Hes positively awesome and Im very appreciative for his professionalism paired with his ability to not only fully describe, but actually show me all the features inside my new vehicle.

Robert has great customer service along with the lady who was answering the calls in the service department. Always a pleasure going there. Oh, also I belive his name was Trevon(or something like that, I left his card in my car so I couldnt check for his name) he was great at trying to get me to sell my car back to you guys and putting me in to a new one. I will be recommending him to my friends if they are looking for a new car. Great staff all around.

I asked for a front end alignment and that the truck was pulling to the left.I took it back and still pulling to the left just not as much. I then took it to my private mechanic that just came off vacation.He could tell that a wrench was only taken to the TOE and was aligned perfectly. But the CASTER and CAMBER bolts were not touched and the tires were leaning in at the top.

The facilities is clean, the food service great and the food.The service and mechanic are thoughtful and professional as well as courteousThe Dearlership is the epitome of customer servicesThank you