I brought a vehicle in before purchasing it so it can be looked over and I would know any problem on the vehicle. It was looked over 100% and I got told what was wrong from the biggest problem to the smallest scratch, I ended up getting a good price quote and he let me know what needed fixed first and what can wait. I would definitely recommend bringing your vehicle in whether u are thinking about purchasing, your vehicle might have a problem, or even if you just need regular maintenance done.

A good looking auto repair shop. I went there for an oil change and the guys did it pretty fast. I was surprised but then I went to the car and noticed the check engine light was not reset. Another guy from inside noticed oil leaking from the engine. Store manager helped me reset the check engine after looking in internet.They were helpful cleaning up the leak and they said they used alcohol to clean and also wash it later.Love the piece of art in the store.

My husband’s truck needed to go in so I made an appointment with Northwest Auto. The next day the truck wouldn’t start so I called to let them know it would be late getting there. Chris drove to the location where the truck was to try and get it started. As a business owner myself, I truly appreciate him going out of his way to help me. We will use Northwest for our personal and business vehicles from here on out.

Fastest oil change Ive ever had!!! Super clean shop, and Chris even accommodated for my 2yr old. Very nice experience over all. Will definitely go back

Very professional services and reasonable pricing

Great experience go check Chris out great guy!!!!!!

Awesome service

The customer service was wonderful!!! I will bring all my vehicles here!!!

I scheduled to have my oil changed here and the service was great. They got me in the very next morning. Mike was very helpful and polite. I asked for a quote on my front brake pads and got a decent price so I had them changed while they were doing my oil change. They had a team of guys working and had both my oil changed and break pads in 30 min. I would definitely recommend going here.

HONESTY, QUALITY, AND PATIENCE!That what I received in Northwest Auto Care. I want to thank Michael and his team for a GREAT SERVICE!P. S thank you for a great selection of coffee !

These guys are the best. Never once tried to upsell me or use scare tactics to get the business.

Excellent service and awesome staff that goes above and beyond expectations. Expect to pay a bit more but you get what you pay for.

They got me in for an oil change last minute and the owner was very kind and courteous. It’s a very clean business and they have awesome collectibles on display along with fresh coffee! Defiantly recommend them! The owner is great!

Brutally honest. Absolutely coming back for all of my vehicles.

Went in a couple months ago to have ball joints replaced and check engine light diagnosed. They noticed wires leading to my transmission were frayed and said best they could do was solder them (which they didnt do) then said no big deal about the engine light. WRONG!!!!! Those wires controlled the transmission fluid temp. Needless to say due to their incompetence I just replaced my transmission. When I told Northwest Auto Care. The mechanic admitted he didnt know what it was and he should have referred me to a transmission shop. All I got from the owner was a god bless you. DO NOT TRUST YOU VEHICLE WITH THEM! Now he is saying I threatened him with social media, and that he did me a favor, which are complete lies. I brought it in to diagnose the check engine light and fix it. They did me no favors and are now completely lying...

Wow, this repair shop really knows their stuff. This was my first time there, Ive been told by many people this is the place to go. They did not take advantage of me being a female and not knowing exactly what was wrong. Tech explained everything. I will be back for sure!

Amazing quality and service. I cannot say enough about this place.

I LOVE Northwest Auto Repair. They always take care of us fairly and with concern for our safety. I always know that they are honest about their recommendations and the repairs are done well. Today they went above and beyond and helped my teenage daughter with a tire issue. We use them for everything for our cars, oil changes and beyond. I highly recommend them to everyone I know.

Brought my car in for an oil change. Very friendly staff and it was quick. You can tell the owner Michael cares a lot about his business and the customers. Definitely will come back in the future for any services.

I really enjoy the services and staff here no bells and whistles gives you just what need in repairs

The service is fast in the guys there are really friendly. I would go back. I essentially went there because they had a groupon deal, but I think I will continue

Called in the afternoon for an oil change appointment and was able to take my car in first thing the next morning. Staff was very friendly. Oil change and tire rotation completed in approximately 40 minutes. While sitting and waiting, a staff member gave another customer a ride home because his car was going to be there all day. Will definitely go back!

Brief summary: The owner is well-intentioned, but I wouldnt go here for anything beyond simple repairs and maintenance. All my interactions with him were civil, but his shop caused more problems with our car than they solved.Explanation: I took our 2005 Honda Accord in to Northwest after it had been diagnosed with a leaking head gasket, which is a major repair job. I spoke to several shops before choosing Northwest, and I appreciated the owners honesty about the various steps and issues that may come up with the job. His quote was also significantly cheaper than one of the dealers in Omaha. We decided to take our car here, and was told it would be done in around a week. I called back in after about a week and was told it would be another week before it was done. After about two and half weeks, I called again and was told it was close but not done yet. I went into the shop to check on the car, and all of the various bolt and covers from the engine were in a pile on their workbench, without labels or any kind of organization. Once we finally got the car back after they completed the repair, we tried to drive to Topeka and the car started chugging and stalling when accelerating. Upon taking to a shop in Topeka to have it checked, they found that several pieces of hardware (bolts/covers/filters) were either installed incorrectly or missing entirely (not surprising, considering the state of the hardware in the shop mentioned earlier). It cost us several hundred dollars to have these fixed so we could drive back to Omaha safely. The owner denied responsibility for these problems and did not reimburse me. In the following months, we had several other problems in the same area of the engine that would have been taken apart by Northwest to fix the head gasket. Eventually the car wouldnt start at all, and we had it towed back to Northwest from our driveway after they agreed to look at it again. They found several problems, and was going to charge me another several hundred dollars for these repairs. Instead we worked out a deal for them to buy the car and fix themselves, as I did not want to deal with the headaches this car was causing.In conclusion, I do not have any personal problems with the owner, as he was honest with me while he had our car, and made a deal with me to purchase it. That being said, I do not think Northwest has the expertise to complete a complicated repair job like a head gasket, and I would have been better off paying more to have the dealer fix it.

When it comes to auto repairs, you wont find anyone with more integrity than Mike (& his crew) at Northwest Auto! I recently had a small issue with one of our service vehicles and they stuck with it until the problem was solved. Whether it is a sick vehicle, or just routine maintenance.... Great service at a fair price..what value! You dont need to look anywhere else!

Great owner! Honest and reliable!

In my 12 years on the road, this was by far the best service I have ever received. Mike (Owner) greeted me very kindly over the initial phone call and agreed to help accommodate my situation in anyway possible. My car was taken care of above and beyond what I expected. And on top of that, the price I was given was literally $150 cheaper than what I was quoted by competitors. You can tell Mike really cares about his business and the satisfaction of his customers. Something that is just so rare this day and age. With all that being said, I certainly intend to bring all of my car business to him, and make sure everyone I know is aware of this special unique gem in Omaha.

Love this place. Very honest, reliable, and affordable

Good guys. Friendly and really fast

I alway have an amazing experience when I get serviced here. My wife and I will only bring our cars here! Thank you for your services.

Great place. Dave is great. He will get it done.

Honest, fair, good work.Everyone hates their mechanic. Well, we dont hate them, but we hate having to call them, hate having to visit them, hate spending money for them. That said, did I have my druthers, Id much rather have a mechanic that I didnt secretly feel was trying to bankrupt me - which is why we have been using the guys at Northwest for at least 15 years.In fact, I am writing this because I just had to look up their number. Oooooh, I hate that.

Always right on great prices great service good people to do business with

Fast and friendly, fave mechanics! Always fair!

They filled up my A/C without checking to see if there was a leak. Two weeks later after paying $500 my A/C still doesnt work. I was not impressed.

Brought my sons car in to get a tune up and was told later in the afternoon that they dont have the instruments to work on that old of car. He called days before telling them the year, make and model....if someone would have mentioned that I would have brought it some place else.

They are fast, honest and they dont overcharge.

So freidnly and very fast service

My sister and I took her PT cruiser in for the first time to Northwest Autocare just two days ago. Mike was extremely helpful. He made us feel very comfortable and carefully explained everything to us because we really dont know too much about cars. We didnt feel taken advantage at all and he didnt try to sell us anything extra. The wait time was going to be a few hours and he was even nice enough to offer us a car in the meantime. I highly recommnend them and my mom will be bringing in her car sometime soon as well. We live in bellevue and its about a half hour drive from us but it was absolutely worth it.

Great service and trustworthy. Wouldnt go anywhere else!

Great service and staff!

Not cheap, but good honest repair work!

Friendly guys.