Buyer beware.Upon signing up, I was told there would be no additional charges (installation, startup, etc)Upon the tech arriving today to do the external connection, I was informed that I would be charged $300 for the line connection.Its a good thing I happened to be home to refuse installation.Dont get hit on this like I almost did.

Where is the class action lawsuit against you that I can sign up for?? Sudden rate increase, not crediting my account for loss of service. Which happens about twice a month. The only reason yall stay in business is because yall a monopoly!! Your ceo should be tar an feathered!!

Service is trash when it works. Thats a big when. No one to talk to on the phone when you need customer service. When I finally had someone contact me from a requested call back they could not tell me when my service will be restored and they told me they couldnt give me any discount because I would have to prove the days it was off. If I could give a -5 star I would. Complete trash.

This company blatantly refuses to correct their errors. Was told today internet would be repaired. Technician came out and repaired it. Internet still is off. Now I am told they cant get another tech out until next week. This is the most unprofessional company I have ever used

All I can say is RUN! TURN AROUND AND RUN! THEY DONT DESERVE TO HAVE 1STAR! THIS IS MY FIRST REVIEW EVER! THIS COMPANY MADE ME TAKE THE TIME TO DO THIS.. MY WIFE HAS BEEN ON HOLD FOR OVER 2HRS WAITING ON TECH SUPPORT! LONG STORY SHORT.. THEY OFFER 25MBPS .. SINCE DAY 1 I KNEW IN MY HEART THAT SOMETHING WASNT RIGHT WITH THERE SERVICE. THANKS CENTURYLINK FOR MAKING ME LEARN HOW THE INTERNET WORKS! SINCE DAY ONE YOU ONLY PROVIDED ME WITH 1.30MBPS ON A GOOD DAY AND ALMOST EVERY MONTH WE LOOSE YOUR SERVICE FOR 5 DAYS.. I PAY THE SAME PRICE FOR SERVICE AS PEOPLE WHO MAY BE GETTING WHAT YOU OFFER! GOOD LUCK SURVIVING THE FUTURE.. SIM CARD LTE IS GOING TO PUT YOU OUT OF BUSINESS! IM NOW GETTING OVER 25MBPS WITH A UNLIMITED ATT SIM CARD! STAY AWAY FROM THIS COMPANY! IF YOU DONT HAVE HIGH BLOOD PRESSURE YOU WILL!

I have had internet service since 2006, was good for 12-13 years. In the last year my internet is out more than it is on. When I call the have a tech come out. The tech informed me the box at the end of the road needs replaced. He said when he opened it rats jumped out at him. They get in there and chew the wires. He has requested a new box and wires but they decline his request every time. Last Wed a tech replaced a jack in my house. Within 24 hours the internet was out again. They charged me $95 for him coming out. After being hung up on twice, they finally refunded the $95, but the manager I talked to said she could not do anything about getting the box replaced that I would have to talk to tech. All tech does (if they even understand me and I understand them) is send a tech out. My internet may work 6-10 day a month. I am thinking of making a permanent room in my house for the tech because he is at my house almost weekly. I wish I could cancel and use someone else but no one else is available on my street. I just wish they would FIX THE PROBLEM RIGHT FOR A CHANGE!!!! They have went from being a great company to the worst company Ive ever used! If I could give them a 0, I would!

Really wanted to give half of star even tho they dont even deserve that. Customer service is extremely terrible, internet services extremely terrible and they act like we are bothering them for calling and checking on orders that they cancelled without explanation. Than they give you the run around saying you need to talk to the tech department and when you talk to them you talking to the wrong department. Really didnt even want to join with CenturyLink was forced to because of the area Im in

Slow and unreliable. even if the speed is acceptable it will just go out with no warning, theres no way to predict it, and no way to tell when it will come back.

Deserves 0 stars.Not worth the price.They charge you for issues that are their responsibility to fix for free.

I wasnt sure how to go about sending a job well done to one of your employees. Ishmael, a customer service rep, was amazing today. I have been having difficulty with a billing problem for almost a month, and he came through today will the knowledge, patience, and courtesy that all of your employees should try to achieve. I have his employee ID # and would be more than happy to share with your team if it means this message of thanks will get to him. Again, thank you Ishmael!!!

Slow, soooo slow! Very frustrating! Received great service when initially ordered. The last few months, just getting worse. Very disappointed as I was so impressed with service, customer service, all gone down.

Awful