Dissatisfied due to just having knee surgery and using a walker. I gave information (name, phone number, etc) and I was told I would have to walk back to my car and wait until someone texted me. Ridiculous! The store had plenty of room. Associate Victoria did a great job with getting me fixed up, it was just the process of getting in the door. Dont you think an exception should have been made? If this is a COVID thing, restaurants and medical facilities dont send you back out once you get in the door.

Zach, Tee and Tabitha did the most excellent job of making me feel welcome and comfortable as soon as I entered the store!They were a great help at informing me of all the new promotions and helping me and my friend upgrade our new phones.10/10 would always recommend the olive branch location - GREAT management. GREAT customer service

Vicky was very helpful and knowledgeable. She helped us find the best plan for us.

Victoria is rude, unhelpful, and definitely not motivated to assist customers. She sat aline for over 10 minutes as we waited outside to be helped.. Other employees were sitting ontop of the couch instead of on it.

BEWARE! I Went into the store to add a line(brought in a phone to add) and the sales lady added a separate new plan(110 a month) so I was paying for two plans and added insurance(40 a month) without asking. She jacked my bill up $150 more than it was. Just be careful and watch out. Also when doing these thing I wasnt asked to sign the Ipad like I did a year ago? I dont know if she signed my name or what. Very bad sketchy business practice. Look at your employees AT&T!

Vicky at the Olive Branch location was very knowledgeable and helped us quickly.

Great team with Jimmy and the rest of the staff being very helpful. Nice to see a positive friendly staff. The manager Thamatha was also nice and checked in with us to make sure we were satisfied.

If you want exceptional customer service please go see Corey Wright! He PATIENTLY walked me through the process of purchasing my new phone and accessories. I’m highly satisfied with my visit to the Olive Branch AT&T store!!

Outstanding Emily was very patient with my mom and she explained her new device. Im confident my mom can work her device. Outstanding customer service.

They were able to take care of our needs at the moment thank you at&t

Seasea helped us get our service switched over smoothly. He was personable and easy to work with. I cannot express how happy we have been with the help we got.

April is amazing at AT&T in Olive Branch. We entered the store and was greeted immediately by her and we were only purchasing a phone for my mom. She was so nice and patient that we ended up buying two watches.

Myesha and April have been absolutely OUTSTANDING. They have been incredibly helpful, walking me, my son and my wife through upgrades of our IPhones. This has been a wonderful customer service experience.

My agent was April and her customer service was AMAZING. Also, other members and management were nice and inviting.🥰

You are too pricey now and everything is being sold separately instead of together. It seems it not quality but quantity and money. I know its all about money for all companies. I needed a new phone but pray it keep up with no issues like my 8.Thanks

Ms. Bell was a knowledgeable young lady. She knew her job well.

Marzellous was very knowledgeable about the IPhone12 and his customer service was on point. I was in and out under 1 hour.

Timmaria, is the best! Premium service, explained everything in detail… still greeting everyone as they walked through the door!Thank you T!You deserve a Saturday off😎

Went to the AT&T store great service resolved all my issues family is happy great all-around people

It was great working with T, but later more complications came up and when I called and got someone else to check on my phone order that didnt show up, I got a mean spirited guy that didnt want to deal with me. T had talked me out of switching to Verizon after 11 years, and now I regret not doing it. My account is a mess and so many issues to deal with. I have spent hours with ATT altogether trying to get on track. This guy could have helped me, but he had an attitude 🙄

I have received exceptional service from Evangeline and she has been very helpful in every aspect to give me steps on how to transfer my data to my new phone as well.

This location always blesses me with their customer service! They make me feel like I’m the only one that matters each time we go in! Even better, they make sure that they work hard to meet every need and work until it’s done! The only location I use for ATT services! The store manager Reterio has an amazing team and runs the store like a smooth operation!

Went to ATT in Olive Branch MS. Vicki helped us and was very helpful and made our experience easy and had great customer service. Her manager Thamatha also made our experience great. This store is a 5 star in my book, Id recommend it for your cellular needs......

We were having trouble with dropped calls and poor internet service and Zell was able to help us. He was very personable and helpful and took care of us quickly. He represented AT&T well!

This was an awesome experience getting new service! These employees went above and beyond ensuring my needs were met!! Best customer service!! Thank you Tee and Tamatha!!!

Vicky is certainly an asset to your company and an IMMENSE help to me. When I walked in the store here, I was ready to throw this phone away. Vicky answered all my questions, got my problems taken care of and put my mind to rest regarding fears of all the things on the phone. THANKS GO TO VICKY!

Zach was very helpful as well as patient. super knowledge and had us in and out so fast!

I was in yesterday with my dad and Vicky and the store manager were fantastic! In and out with everything I needed! Highly recommend this location!

The young lady victoria saved me $100 on my bill. She is AWESOMENESS. She is always so friendly and patient. THANKS

The lady that helped me was awesome she came up to me as soon as i walked in and answered all of my questions(which was alot) i was switching from a non contract line from cspire to a contract line with at&t and the whole process took less than an hour.If shes there when I go back to turn in my old phone Ill ask her name and update this review so that shell get all of the credit she deserves!

My customer experience with Zell was very informative and very pleasant he was very kind helpful and knowledgeable and very friendly and he deserves a golden medal on customer service 😊😀🙂

I had a great experience. Lekameree, took care of everything I needed.

Allison Galloway was the best at&t associate Ive ever had! Im visiting Lewisburg and Im from Edwards ms. Ive never had a better experience the whole 10 plus years in my area. She was awesome!

Had a great visit with them they fixed my phone got everything working again yay go AT&t

My experience at the store was not a bad experience, but everything that has happened as a result and after my visit has been a complete headache. I originally came in a couple of days ago to try to port over a prepaid number (was once postpaid until I paid the phone off) to a postpaid account/new phone that I was forced to get because my phone having issues. What I found was that the prepaid number couldnt be ported over which wasnt a huge deal. Where the problem came in was that the phone that the prepaid number was supposed to be migrated/ported to already had an active number associated with it and even had a bill that was due today actually. When the prepaid number could not be ported over, I was given a new phone number and essentially a new account that I was not aware of until after I left. I was under the impression the new number they gave me, replaced the one that was activated on the account (granted I couldnt understand why I would be getting a new number to begin with when there was a new one activated with the phone I brought in). Long story short, once I got home and went into my accounts it was discovered I now have two active wireless accounts. I spent about 2-3 hours at the store, and unfortunately have spent that same amount of time speaking with the Loyalty Dept & Customer Care, both of which cannot figure out why a new account was opened and why I was given a new number with a new account. Long story short, I have to either go back into the store (they have advised me not to return to this one) or to get a new SIM card sent out so they can revert me back to the old number that has an active account and bill due. I also can no longer login to my AT&T account because the phone I brought in that they activated a new number on, I no longer have access to to receive the security code to get into the account. Now I just play the waiting game until the new SIM comes so they can try to close the new account out and get rid of the latest number I was given. Please be careful with peoples accounts. This has caused me so much unnecessary stress. Had I not caught this after I left I would be receiving two bills and having to go through even more steps in order to try to resolve this.

Lisa is an excellent assistant, she performed my issues with willingness and professional ease. I was at the Olive Branch store in MS. I am a well satisfied customer.

Amazing experience! Emily was patient, kind and definitely made the process easy.

Corey Wright was very knowledgeable & helpful in helping me add a line to my existing acct, as well as purchasing a new phone. He worked to find discounts to lower my monthly pmt, and also found a way to make the phone I was wanting a little more affordable for me. He also answered promptly when I texted him several hours later with a question. He represented AT&T very well, and made it an easy experience.

Horrible, dishonest and rude. Understandable theyre trying to make sales but failing to disclose costs associated with a purchase, especially during a pandemic is just bad business. Upgraded my phone which caused my cell phone bill to be $525 for 1 month and when I questioned it, I was told all the charges were standard. Store associates flat out lied about services and costs while knowing money was tight. When I was in the store today, the woman that helped me was rude and completely useless. I spoke with the manager later, she just made BS excuses and couldnt even be professional enough to apologize for my frustration. AT&T is a terrible company that apparently wants to rip off customers and the employees in this store are awful people.

Sea Sea was amazing. He was professional and patient. I look forward to working with him again!

I had the greatest experience! The staff was very prompt, attentive and helpful. The manager stepped in when he realized they were out of the item I needed and resolved it quickly.

I’ve been waiting on my replacement phone and I called the 800 number they wasn’t any help. They gave me the insurance claim number and said call them or call the store I was at. I called the store but they wasn’t any help. Yes be been with att for a year and this isn’t the way you handle your paying customers. Now my child is without an phone till I get back to my state.

Evangeline did a great job with my new upgrade and phone activation. She was quick and very professional you guys should go and see her.

The my second bad experience with the sales person misrepresenting. If I can give them a zero I would. Several years I was told that if I buy one iPhone I would get the 2nd iPhone free. At the time the store was out of the second phone that I wanted but I ported over my phone anyway with my old phone until the new phone came in 3 weeks later. I was told that one I activate the second phone it would then start the BOGO. Once I activated the phone the representative Colby said that it would take 2-3 billing cycles. So I waited. I continued to keep getting billed for both phones 6 months later. I called customer service and they said they had no record of a promotion and I need to go back to the store. I went back to store and they said we dont keep copies if our promotions. If this a corporate store why dont you have copies. Customer took 2 years to research and give me a 250 credit and that was it. Long story short i ended up paying for both phones bc I never received the proper promotion. After phone was paid I left I att service. I only came back this time bc my current service doest work well in my new house. This time I was told by Charona that I wouldnt be in a contract. I could get a new phone and I would receive $700 credit for old iPhone. So I upgraded my phone and selected a samsung that 999 and I offered to pay the difference in the 2 phones and that way the phone would be clear and free. The sales rep convinced me to put it on my account until customer service applies the $700 credit for my old so I reluctantly agreed. I knew it was a catch. Now Im in a contract and I only received 350 credit for 256g iphone. Im stick with paying 650 for phone that started out at 350. Never believe the sales person either they dont know what they are doing or they are purposefully lying to the customer.

Awesome customer service skills. Use him in management for sure. Great attitude wonderful to talk with

Corey Wright was awesome! Honestly the best costumer service I have ever received. He did his job making sure to help me with all my questions and giving me every detail! He didnt rush through his job trying to just get me out. I will go wherever Mr. Wright is if I ever need anything else!

Wonderful service, April Norvell was amazing and solved our issue. Couldnt ask for better service!!!

Theres a young lady by the name of Lisa that works at AT&T store in Olive Branch, MS. She was very patient and understanding when tech. support was trying to help her setup my galaxy watch 3. I want to Thank her very much. She was a Rockstar in helping with the setup of my watch. If you go to AT&T Store in Olive Branch, MS ask for Lisa.

We decided to switch from Verizon to AT&T. Glad we did!! Eric was the one to help us and he was awesome! He made sure we had everything we needed before we left. The process to switch was made super easy thanks to Eric and his manager. If we ever need help we will be going back to this store!

We went to upgrade a phone and were a little apprehensive about the curbside service. But Eric did a great job handling the transaction in a friendly and professional manner. We had a wonderful experience and would recommend the Olivebranch AT&T store anytime. Thank you Eric, GREAT JOB.

My customer service representative worked out the confusion. Im a happy customer now

The staff at the Olive Branch store is amazing! We visited the store today in the rain, and the team was still exhibiting exemplary customer service. They were very knowledgeable about products and plans, and we were able to get our issue resolved.

I have been in this store 3 times in the last two weeks. Everyone is friendly and helpful.

Its horrible. sat in my car for over 30 minutes waiting and lady allowed others to come inside and get serviced

Corey was a very good and patient with his customer

It was a simple easy fix

Hello trouble the other night getting help 1st person was just trying to up sell me a new phone but the 2nd person helped was able to get a new charger and phone number to call in for help for a new phone with insurance.

Recently visited AT&T. Vicki, the girl who helped us switch over, was great. She was super helpful and informative and her customer service skills were great. We had some issues and she was able to over come them fast and get us on our way. However, the reason I give this store a 2 star is because of their store manager. I came back in later to fix something another manager told me to return for and the man who helped me seemed very unhappy to be at work. I asked for a manager to help because he wasn’t very friendly or helpful and the store managers way of helping was to speak to me from multiple feet away with a response of YEAH. She wasn’t very friendly either to say the least. I ended up leaving that visit without a resolution because neither of them wanted to help me, and honestly they both were disrespectful. The manager herself spoke to me later and I am in disbelief of how ill she spoke on one of her employees. A manager should never belittle an employee to a customer or make them seem unable to do their jobs. It should be an internal fix, never brought into light in front of customers. I’m pleased with my original visit. But I am very disappointed in the lack of professionalism from the second visit I had.

I would personally like to give the manager Reterio Brown and his Staff Kudos on the Outstanding Customer Service they provided to me. I came into the store Sunday to have my phone that was lost reconnected and my replacement phone disconnected that was done with no problem however when I made it across town I didn’t have any phone services. So I came back to the store and spoke with the manager Reterio who was able to explain to me what was going on and had my services reconnected. So the next day I had another issues I was not able to receive or make any phone calls. Fast forwarded Reterio was able to determine that the ATT Call protect app I have on my phone automatically block All of my calls because when I reported my phone lost/stolen it was added to the blacklisted which will prevent any cell phone carrier from using my phone. It took a week but I truly want to thank Reterio and his Staff for the Outstanding Customer Service. He went over and beyond to make sure my issue was resolved. I will most definitely recommended you to visited his store for friendly, professional agents who are happy to go the extra mile to satisfy their ATT customer. Thank you 😊😊 again & Well Done 👏🏽👏🏽

I cant understand how these so called representatives call themselves helping somebody but always messing up somebodys account.

The experience we had at this AT&T was Great. We had Brandon to help us with our new service with joining AT&T and he made sure that we all got what we needed for our new phones. He explained to us how it would be better to put the whole Family on the plan and save money and he was right. I would recommend him to anyone who’s planning on changing to this service bc I told my daughter that I would never go to AT&T service.

James Jr was so helpful today some of the best customer service Ive seen since I moved down here truly thankful

This is just a retail store. The employee that my husband spoke with had no idea that you couldnt take the battery out of the phone. They are really just sales people with no technical experience. So no place to go unless you want a new plan or new phone . So if you want to take a day off of work just to buy a new phone have fun waiting for a hour or 2 even when they open. Sick of being asked who I have for my TV service . Yes as soon as you go in salesmans are on you.

I was very satisfied with the customer service and I would not use any other company.

Very nice and helpful person she is 1 of a kind her name is Vicky

I came in early and was greeted by Mr. James, and I wanted to buy a phone but needed to know more information not only did mr. James provide information but he went as far as going to get a few phones to show me the difference is the prices and what I would pay monthly, even though the electricity was out I had curbside service for the first time during covid-19 and it was the best customer service I have ever experienced in curbside service I live in Horn Lake Mississippi and I will be riding 15 minutes to pay my internet and phone bill with you guys because I love the service and I appreciate everything you did Mister James.

Corey was the gentleman who helped us and we were impressed. He was honest, helpful and not pushy about it. He seemed genuinely interested in what benefits our situation.

Came in to handle multiple Items, transfer phone numbers and upgrade phones, took a little bit of time but Mark was patient and helpful the whole time, and ensured us every step of the way. Will definitely be looking for him next time I go in!

Very polite and jelpful.

The staff at this store never fails to meet my expectations. Mr. Reterio and his staff are helpful and very knowledgeable about AT&T services and products.

We love Lisa at AT&T OB! She was patient and solved multiple issues!!!

This Olive Branch location is SO much better than the Southaven location. We drive the extra little but just to avoid the Southaven store. The associates in the Olive Branch location are always friendly and helpful.

At the time that I went I was assisted by a representative in a timely manner and was very satisfied with the service.

If you need to go to an att store go to the one in Olive Branch MS and see Allison she is great takes time with you walks you through everything gets you the best deals.

Our sale associate was awesome help us with everything and showed us all about his phone

The 5 stars is for the woman who provided me excellent customer service. Unfortunately, I dont remember her name, but Im sure she remembers helping the guy with the S9+.

Very helpful in sorting out a problem with my sons phone. I didnt have to wait on a sales associate and he was really nice and took the time to address all of my concerns. I only gave 4 stars because although he tried, it turned out to be a Google issue and I left without my problem being solved.

Very efficient and helpful. Emily was informative on the differences between iPhones and not pushy on the sale. She was easy to work with. Unfortunately, ATT’s WiFi was very slow (through century link). Emily was patient and waited 45 minutes to help me setup my iPhone. There was another male employee in the store I’m assuming a manager that was so unprofessional towards other sales staff while I was waiting in front of customers-train your managers better. Thankfully, Emily was great.

The wait is awful! I waited over an hour and 3people who came after me where waited on before me. The check in process should be completely different.

Good service today. Friendly rep,and pleasant. Music was too loud when we got there, but someone turned it down. Rep was very helpful. There was enough staff, short wait maybe a minute.

Been an AT&T customer from their inception. Today was the worst experience I have ever encountered at a major retail establishment. Took my 78 year old mother in law in to upgrade her I-phone. We were the 1st customers in the store at opening time. Our salesperson Corey, was not happy at all we were there. He wouldn’t even ask how he could help us. Just kind of gave me a blank go to he!! look. I told him we were wanting to upgrade my MIL’s phone and still, the blank stare. He never asked is this a damage replacement or a new line or what. Soooo, I fed him the info. I had to literally walk him through the questions the whole time. He never offered any accessories, when I inquired, he just pointed to the wall across the store. When he did ask a question finally, it was how much we would be putting down on the phone. Nothing, I told him. She’d be paying it in full. When asked could she write a check, he sighed and said “let me look and see”. Anyway, to make a long story short, it was not a good experience at all. I am disappointed in AT&T to allow this kind of service. I spend over $300 a month and now wonder if Verizon or Patriot Mobil would appreciate my business. We’ll see.

I went to exchange a charger cord. We were greeted immediately and assisted. The employee was polite, professional and handled our issue without hesitation.

COREY COREY COREY!!!!He was the best! My mother who doesn’t speak English well was using me to translate for her, then to our surprise this guy just starts speaking to us in our native language! 5 star service and he is VERY easy on the eyes! Thanks a ton!

It was great this guy called Mathew and the other guy were really nice and help explain to my mom did features in the Samsung 10+

Long wait, AT&T people standing around talking to each other while customers wait and wait. Asked them why so many employees were just standing around and they got defensive. The gal that we first talked to didnt want to hear our long wait complaint and actually tried to get one of the managers to get someone else, but had to wait on us anyway, and she was very disengaged the entire time. Rude and more than a little reverse racist discrimination. I wont be going back there for anything ever again. AT&T products and services are fine, but that stores personnel needs some upper management guidance, to say the least.

The staff is not friendly and the wait time is ridiculous!

Went into the store earlier this week for a return, and did not have a very good experience. Even though I didnt purchase the device from this store, I was told I can return it to any corporate AT&T store. Dealt with a young lady whose attitude was basically yeah, whatever. While she wasnt rude or anything of that nature, she seemed very uninformed and disinterested in trying to resolve my issue. Very dry, dull personality. I just didnt get a good experience dealing with this young woman. She was uninformed in the sense of having little knowledge of the devices in the store. Idk if shes new or not, but still. I knew more than she did. On top that, she didnt offer any alternate solutions to try to make a sell, or even made any attempt. She definitely lost out big time, ended up getting another tablet and accessories elsewhere.

People in the store was great, but when mark called customer service their is abilities to understand and speak English well was a problem, mark was trying port my phone number and they were not even understanding what he wanted, I was up there the entire day, finally I had to change my number to get my phone working, thats the last thing I wanted

Needed my plan changed while on the road. I was immediately helped and had my plan changed to unlimited without all the other sales pitches that normally anger me. Molion is the man!

Horrible service. Employees do not greet or offer help.

Great associates but the wait is usually long. I can say they give very detailed attention to each customer so I dont mind waiting

I went into Verizon to add a new line, and it was the worst experience I have ever had. When I left I immediately went to this AT&T store to get information about the service. Not only was everything cheaper, but the employees were so nice and eager to help. I’m going back up there tomorrow and switching services.

It a good place if you looking for a cellphone

We discovered an issue with our grandfather plan and decided to go to this store in order to get assistance. When we entered, a lady informed us she would be with us momentarily. About a half hour later, we noticed that other folks walking in were getting added to a list yet we never were. We figured the lady would be with us soon so we continued to wait up to an hour after arriving, only to notice the lady sit down with a completely different group and paid us no attention. After we realized people that arrived after us were getting help, we finally approached the individual with the list about our wait and why we were being ignored, and finally got SOME service. We were then informed that the grandfather plan weve had transfer over so many times was no longer available, and they didnt offer any kind of solution or assistance beyond that. We were absolutely disgusted with this service and do not plan on returning to this location again.

Its like when you go to a used car lot. They lie to you and you will always over pay. Just like buy one get one free!!!! Soooo much bs. Nothing is free when it comes to ATT.

This does not have the crowd that the Southaven store has. The employees are friendly and super helpful

My mother Inlaw has 2 lines with att and her husband passed away, the main line is not under contract, the 2nd line has phone payments. She asked them to close the first line and transfer the main number to her second line that she is still paying on. I was in the store with her when they said “it’s against the law to give you that number” when I called them back to find out what “law” they were referring to, they change the wordage to “att policy”. So basically they are holding her hostage over her husbands death.

Tried to return something and after a 45 minute wait I was told they could not take it back because it was on my husbands card. I asked what could be done because he was out of town and would be until after the 14 day return period. Could they credit the card without it being present, bill creditn anything etc. He didnt get back until day 15 and they would not take it back. I even spoke with someone at corporate and they said the store could make a one time exception because I had already tried to return it and it was only one day late. Not this location. Needless to say we will never purchase a accessory from there again.

Great shopping experience. Lisa was wonderful and a lot of help.

Quinton is the man to talk to.... Took great care of us.