I just bought a new car at Jim Norton Toyota of OKC. Not only was my experience easy but I LOVE my new car. Alec Hendrickson was my salesman and I appreciate his help in finding the right vehicle. He was helpful without being too pushy! He listened to me and what I wanted. Overall, a very pleasant experience!

We went to Jim Norton Toyota to look for a car for our daughter. Our salesman, Tre, was very personable and helpful! He wasn’t pushy at all, allowing us to look and test drive with no pressure.

Wavin, our salesperson, made our car buying experience a pleasant one. I felt he was very honest, and made sure I got what I was looking for at a reasonable price. I felt very respected throughout the buying process, even when I declined or disagreed with something that was offered. I would even say those whole process was reasonable quick and made me feel like my time was valued. I would definitely visit again next time I am in the market for a vehicle.

Jason Moak was my salesman and made the process easy. He was very friendly, polite, and respectful. I appreciated his unobtrusive means of customer service. I was very hesitant to purchase from a dealership, but I was pleased to have Jason’s help.

Just bought a new car from Jim Norton Toyota. All I knew was that I wanted a hybrid or fully electric vehicle. Kaleb and Jason Moak worked with me to find the perfect car for me, the 2021 Avalon XLE hybrid. And I was pleasantly surprised that I walked out of the dealership with the keys to my new car that day! I feel like I got a good.deal. Im looking forward to a long relationship with Jim Norton Toyota.

We came in looking to trade in our vehicle and were so impressed with this dealership! Jason Moak was fantastic and so easy to work with. You truly feel like family purchasing a car from here.

Christian Flores was one of the nicest sales persons I have worked with, he worked hard to get me in a truck I am extremely happy with and he worked hard with making a deal to help get me out of my upside down vehicle, so that I could start on even ground again. He is super nice, and I felt actually cared, and was not just wanting the sale. No pressure tactics etc...he listened to what I was looking for and didnt try and put me in something I didnt want or couldnt afford. Highly recommend asking for him.

Great people helped me through all the issues I had and were patient with me for my first time buying a car. Jason Moak was a great sells man and truely made me feel welcome there

Buying a car from here was easy and they made sure I got a great rate. I just had my first service and the entire service team was phenomenal from start to finish. I was in and out quickly and they really took care of me. Highly recommend this place for anyone looking to purchase their new Toyota!

I had an oil change scheduled and upon getting there realized I need to get my clear coat protector fixed as well. The service tech promptly assisted me and was able to get me in and out within an hour. Thanks so much for fixing the clear coat although I failed to schedule it. Great customer service and great facility to wait in while your car is being serviced. Highly recommend Jim Norton Toyota.

***Edit - Nolan gave me a call and I brought my truck back and they made it right. Thanks Nolan!“Award winning service department” is laughable. I won’t be taking my vehicles there for an oil rinse, I mean change again. Don’t even understand how they make a simple oil change this messy. They wonder why people would rather go to Goodyear or Firestone.

Was lied to by the salesman Tommy and his manager. I was told I would be first called on a van coming in. They called me said it was in, said ok great I will be by later today. They called me shortly after saying they sold it. Sorry Im not going to put $500 non refundable deposit down when I was told it is refundable but turns out it was not. Terrible way to conduct business. Taking my business somewhere else.

So happy to be a new of owner of a 2022 Camry! Cj & Thomas we’re extremely helpful in making this process smooth & easy for us!! Toyota owner for life‼️

If you trying to get a car ask for Tony and Heath, they are the best duo of the dealership. I am not going to lie, I spent less than 2 hours in and out with my new car and it is probably the fastest time I have ever been at a dealership. Super friendly people and will tell you straight to the truth, no gimmicks.

I thought my first experience here was just a fluke. But I recently bought another vehicle from them. Let me tell you… this is by far on of my go to dealerships. I’ve been back twice now and both times they’re customer service is on point. The deals were good, the salesmen weren’t pushy, the finance team and management team were on point. You guys are my go to from now on. I’ve always had a bad outlook on dealerships ever since Edmond Hyundai screwed me over. But now I’m confident there are good dealerships out there. Thanks again guys

Mark Biggs is a good dude very helpful and honest Iv had people tell me that I need unnecessary maintenance done on my car before never got that since at all and a joy to talk and have conversation with you all have a good one thanks again Mark looking forward to see you again.

My car buying experience was simple and quick I could not have asked for a better set of salesman to move me quickly and efficiently through the car buying process

DJ was my service representative. Exemplified high standard of care and responsibility. Addressed all my needs. Updated me as to service being done. Made sure to address upcoming service needed and was extremely friendly. Great job.

The Team is very Friendly & knowledgeable. They make your visits fast & easy.

Found a 2007 Sentra on the internet so we decided to to check it out. The car had low mileage,, was in great condition and the price was great. Tre was our salesman who was friendly and very professional. I would definitely buy another car from Jim Horton.

I had a great experience buying my new car. Caleb was my sales person and he was fantastic, but I also dont want to leave out Mike in financing. They were both so friendly and helpful! Go see these guys if you are car shopping and give them a try. I would buy from them again.

Had a good experience at Jim Norton Toyota. The car salesman(Rachid) was very knowledgeable. Was able to purchase a vehicle From the dealership

I scheduled my drop off for service through the app, dropped my car off for the day. Went to pick it up in the afternoon and it was pretty busy but the staff were all great. They asked me multiple times if I had been helped while I was waiting for my car to be brought around. I think the manager himself actually went and got my car for me. It was definitely a pleasant experience.

Stopped by to get an oil & filter change, took less than 30 minutes. Professional and friendly people. Technician gave me a printout of important maintenance items that are due on my truck. Thanks for taking care of me, great job Jim Norton Toyota !

Christian was an amazing salesman. We were buying a vehicle for our daughter. He was very attentive and made sure she understood everything about the vehicle. He treated her like she was the one buying the vehicle. We definitely recommend using him for future car buying and will be sending friends and family who wish to buy Toyota vehicles to him.

I like the way you took care of me todayI appreciate that !Thank youSincerelyJosé Luis!

Christian Flores is the best guy to come to! He explains everything so well. He is there for the whole experience and makes sure you are happy with your car. He is a reasonable and well educated. He made the car buying experience very easy. I recommend going to him!

Horrible customer service!!! My son has contacted this dealership multiple times concerning his warranty refund. He has called many times and went in person to try to get this matter resolved. They continue to give him conflicting stories and wait times. It’s been 9 weeks and still no refund. He called again today to ask where his check is and was placed on hold for 30 minutes. When he called back, they told him that department was closed today. On a Wednesday, weird... Our next step is to take legal action. I would shop else where if I were you.

Second new car we have purchased from Jim Norton Toyota. Both times we were treated with respect and professionalism. Christian is an amazing salesman! Not pushy, just listens to what you are looking for and tries his best to get as close as possible. Would definitely recommend this dealership for your vehicle purchase. ( Especially Christian Flores!)

Always some kind of excuse with them. Oil changes take hours even if your waiting. I dropped My car off 4 days ago for a recall fix and they told me they had the parts at drop off. Yet, I can’t seem to get ahold of anyone to see when to pickup my vehicle. No one seems to really care about the customers.

I want to give a thank you to my salesman Jason Moak. He was very helpful from the time I got to the dealership until the purchase of my new car about a week ago. He took his time to answer my questions and if he didnt know the answer, he would go and find out before giving me a response. He explained the options in the car to me and ensured I understood everything before I drove off the lot. He valued my time and I appreciate his help.

Recently purchased a vehicle from Jim Norton Toyota and we had a smooth, nearly perfect experience. Most of this was thanks to our sales person, Marwan, who was fantastic. He was very personable and would tell us exactly what we needed to know (plus a little extra, which was appreciated). Communication with him via email and text was nearly flawless. His responses were very timely and contained exactly the info we needed to know. Im telling you this guy has got this game down. He really seemed to bend over backwards for us (figuratively, but I wouldnt be surprised if he had some mean gymnastics skills), and I really appreciated that. One car down and my next one will most certainly be through Marwan. Thanks my brother from another mother!

Welcoming and friendly environment. Christian Flores was a great help while I purchased my truck - knowledgeable, responsive, patient, understanding and got me the best deal possible.

Wavin was our salesman and he was great! Very professional and gave us a lot of information on the sienna we went in for. Other staff members were very helpful and overall experience was great.

Great customer service Ryan was very helpful and informative with my car details

My family and I have been customers of Jim Norton for almost 20 years. I bought my first car from them and have since purchased 2 more. They know their Toyota’s! However, if you’re looking to buy anything other than a Toyota, look elsewhere.The staff is friendly, the environment is comfortable, but like all sales environments they can get quite pushy.I recently purchased a Chevy from them and they told us that the lender wouldn’t allow us to finance the vehicle without a service agreement. Seeing as I needed a vehicle, I agreed. Turns out that was a scam. They knew there was something wrong and rather than spend the money to fix it, they got paid for it.I have since cancelled the service agreement and sold the car back to them, claiming ignorance as they did.I’ll be back if I want another Toyota, but otherwise I’ll steer clear of them.

Amazing customer service by Mr. Shy. Great communication during the process, very understanding of the situation. He helped me to get pre-sale inspection completed on a car while me being out of state. Highly recommend him as go to service adviser/manager. Should be employee of the month!!!!!!

Looking to buy a car and for a down-to-earth salesman that isnt pushy and a pleasure to work with...well Christian is your guy! Wasnt planning on purchasing a new vehicle but life happens, and wrecks, and definitely wasnt excited about the shopping process or pushy salesmen. Thanks Christian for a great experience! Straight forward, to the point and out the door with my new vehicle quickly.

Took in our 2020 RAV4 for maintenance check. Rotated tires and checked every little thing for performance. Loy Marshall is the best!!! Treats customers like they are the only one they have and is extremely courteous and helpful.

Highly recommend Jim Norton Toyota. Nieves was my service representative and kept me informed throughout the service visit. My truck was ready exactly when she said it would be. Great job!!

Christian Flores found just what I wanted. He worked with me patiently and always respectfully. It was a smooth process without any problems. If they don’t have what you want they will find it. Love my Toyota! Thanks Christian

Service technicians and advisors very professional and friendly. Work completed on time. I recommend Jim Norton fir any of your car services.

Correction : We BOUGHT the 2007 Nissan FROM Jim Norton Toyota which was posted on Carfax. Its a great car that has very low mileage, clean, and was purchased at a great price. Tre was our salesman who was very professional, friendly and not pushy at all. I highly recommend Jim Norton Toyota and plan to tell others about their great cars and service.

Christian is an awesome help and is always willing to meet your needs. He has helped me múltipletimes and has made the car experience hasslefree. I would definitely recommend him to anyone!

I purchased a truck at this dealership and Christian my salesman. He was very friendly, knowledgeable, and made the entire car buying experience very smooth and easy to understand. I left very satisfied with my purchase and I appreciate his help very much. I know would not have made the purchase without his assistance.

From purchase to maintenance they’ve been great. There’s really nothing I can think of to suggest improving on.

Over all the facilities were clean and comfortable. Service personnel were courteous and professional. Work was completed in a timely manner.

Scott and the other Tech managers know how to go above and beyond to help.They called another dealership for us to help us with a covered item!Thank you Jim Norton!Our cars are serviced exclusively here based on price and performance and of course service!!

Raymer Sanchez did an exceptional job finding us the right car we needed for our family. We came in for a trade and he helped us right away. Ive been to many car dealers in the past and I was given the best customer service by him. I will definitely recommend my friends and family to come check out Jim Norton and speak to Raymer! If I ever need assistance I know who and where to go to, Thank you!

Ray was wonderful in guiding me through the car purchasing process - knowledgeable, kind and patient. He even came to get me so I didnt have to find a way to get there. I am thankful for his help and guidance.

I was traveling from out of state with a family member and needed my oil changed in my Toyota. I vacationed in OKC about 5 months prior and used them for my oil change service and payed extra for some recommended change of a filter. (My vehicle is 2020 “newer”and under warranty so no charge for oil change). So, I decided to try them again recently.Long story shortened, I was given a lame excuse and denied a courtesy ride to under 5 minutes away off same block of this business. I was told that I needed to purchase an air filter due to mine being clogged up.The person checking me out admitted the filter was replaced there within 5 months of my current second visit. (now will be my last visit)The only excuse I was given was “I don’t know why they would tell me your filter was clogged”. Hopefully my gender and skin color did not play a role in the sad service. Disappointed ☹️

I just bought my 2021 Rav4 in late March. In August the check engine light is on. I take it to the dealership first thing (8:00 am) Monday morning. They seemed put out when I asked for a loaner, and I was told we only do that for appointments, but apparently they looked and could get me one. I was told someone would call me in 4-5 hours. 8 hours later I had to call. Then it took 10 minutes to get someone on the phone when there was nothing in the computer. I was told my vehicle would be ready at noon the next day. The next day I got a voicemail saying they had to get another part and my vehicle would be ready by 9:00 am the next day. I had to call at 9:30 and was told it would be ready at noon, but he’d try to expedite it since they said 9 on the voicemail, well, at noon no one called so I went and had to ask in person. In wrapping up they told me I could go and I had to ask if I’d get any documents about what was done. I’m stuck with these people right now, and unless they miraculously change, I wouldn’t recommend at this point.

Had a great experience buying my car today. My sales rep Alec Hendrickson was very helpful and kind and made the process flow with ease! Thank you so much! I LOVE MY NEW CAR!!!

First time in the service department today. A very nice gentleman helped me fix my batteries in my key fobs. Thank you!

Jim Norton Toyota: our first experience with this dealership was amazing. New car sales Manager Heath is amazing, their staff is very helpful and will do what it takes to earn your business without any gimmicks.We were looking for a specific combination for a vehicle and Heath went above and beyond to make it happen and get the right vehicle for us. Thank you so much.Finance manager Marco was very clear with all charges and made things easy to understand.Sales person Brandon was very professional throughout the process and checked back after purchase.Definitely recommended, two thumbs up guys. Thanks again.

We had a very good experience. Wavin was our sales person and he was excellent. He was informative and did not make buying our new Highlander painful. He is also helping me with an issue I had post purchase. Really going above and beyond. Plus I love my new Highlander and am happy with this purchase. Overall buying this car and working with Wavin has been pleasant.

Trent was awesome! So helpful and kind! Trent is the definition of great customer service! I feel confident coming into Toyota cause I know I will be in good hands!

I got my new 4Runner from Jim Norton. My salesperson, Christian Flores, made it such a pleasant experience!! He made sure everything was taken care of down to the last detail. It was great working with him and the dealer. I very much recommend!!

I’ve bought 3 vehicles here, and each time has been a great experience. John Motley is always looking out for our best interests, and is always very helpful with any information I needed. He not only sells Toyota, but he also drives Toyota. He has been able to get us into 2 new vehicles at a lower price than expected. I’ll always shop here.

I want to give a big SO to sales contact TRENT CANTU, my family and I broke down in OKC in route to vacation to Los Angeles, CA, Trent was the only person that helped me and my family out in one of the worst situations I have been in, he helped me trade in my truck and get into a new car to get us back on the road to continue our road trip. Thank you so much Trent for all the help and getting us in and out of the dealership as fast as possible, you truly saved my vacation, THANK YOU!!

Marwan Shahin did an awesome job. We drove a long way, and him, chuck, and Kyle made sure we were well taken care of. Some issues occurred that were out of their control, but they made sure to go above and beyond to remedy situation and make sure everything went smoothly. Thanks again sunshine!

We had great experience with buying Camry at Jim Norton, we had amazing salesman named Jason Moak, super nice guy, we also had finance person Bobby, he was super nice as well, this is second car we bought from this dealership and will be back!!!

Jason Moak was fantastic!!! He made the car buying process so easy and relaxing. Kept me updated during the entire process, and was very helpful along the way. Great experience.

Just want to send out a thank you to Chuck for his promptness and how quickly he resolved a situation and if your in the market for a new or used vehicle drop in and make Jim Norton your first and last place for your purchase.

Trent, my sales man, was great! He helped me get into the exact car I wanted, down to the color. He was very kind and courteous and answered all my questions. Trez the finance associate was also super helpful and diligent in helping me get my deal approved at a lower payment than what I was expected! I highly recommend this dealership to anyone looking for a new ride. :)

Great experience. Respectful, accommodating and fair. Ethical philosophy about balancing management of pre-owned vehicle sales with customers needs and expectations.

John Motley is the person to see that will help you with a new vehicle. He goes the extra mile to make sure you are taking care of. I enjoy working with John because he is not a pushy sales man type, and he helps you find a vehicle within your budget. Michael, my finance guy was also top notch. Overall, I have had a great experience with my multiple purchases from Jim Norton Toyota.

I received a call from their online sales department several days after inquiring about a vehicle. During the call I was told 3 vehicles were available & was provided the pricing. After setting up an appt, test driving one of the vehicles (only 1 of the 3 were actually on the lot) and stepping in to make a deal, the sales associate brought over a price $2000 over what was told to me on the phone. I brought this to his attention and the sales manager came to speak to me, telling me he listened to the recorded call & the sales person never told me a price (all but calling me a liar). I easily explained to him that he only listened to a prior call, not the call from earlier that day. After being caught in his lie, he simply said the sales person misspoke. The entire situation was uncomfortable, the sales team tried several ploys to take advantage of me through misinformation, and I would never recommend this dealership to anybody.

Bought my car about a year ago from Jim Norton & they have been helpful, knowledgeable & treat me great every time I’m there.

I brought my car in to the shop because it was making a weird noise and they were able to get me in during my lunch break. They diagnosed the problem quickly and gave me an estimate from there. The people were all very friendly and respectful and I had a good experience overall.

All smiles!! Jason was so good to me: he found the perfect car (first one he showed me!), talked us through the process and was honest and thoughtful. I feel very lucky to be driving away with this Prius today!

100% Recommend Jim Norton for ALL service needs. Our 4Runner check engine light came on and needed some pricey repairs. We worked with both Loy Marshall and Craig Leavitt and had THE BEST experience with their patience, professionalism, explanations, and much more. There was a snow storm on the forecast, and Loy and Craig ensured we did not leaving the dealership without a loaner car that would allow us to get around. Craig explored all warranty options, and was able to save us a large amount of money. Additionally, the mechanics rates are absolutely the lowest I have seen anywhere in Oklahoma City. Loy called me regularly to give me updates on the repairs. I can not stress the excellent service we received. This should be the ONLY place anyone takes their vehicles to get serviced. After poor experiences at other OKC Toyota dealers, I just wish I would have come to Jim Norton first. They have earned my business every time I need anything!

Great service but get your WiFi fixed!!!! Second time in a row Ive waited during my service and havent been able to work. Definitely wont come again if Im subject to watching mid-day drama reruns for an hour.

Management has changed in the last few years but the service was prompt and the man I worked with was helpful and courteous

Love this dealership! Everyone i’ve worked with from the salesman Milten, to Mark in the Service department has been super informative and kind every step of the way!! If you’re buying a new car, buy it here, AND get the tire insurance… it’s worth it!!!

Not bad. Nice truck. Well priced. They did a good job cleaning it up and did some exhaust work (previous owner had dumped it). Salesman had previously said they would fix a broken side view mirror but they didnt. I didnt notice until after I had paid and thats my fault. They of course wouldnt do it after the deal was complete. Certainly not worth talking the deal over in any case but it did leave a bit of bad taste. At the end of the day I got a nice pickup at a fair price so it was an overall good experience.

Marwan was my salesperson and he made whole experience of buying a new car very welcoming. He really listened to what type of vehicle I was interested in trying out. When I visited Toyota originally, I knew I would be shopping around at multiple dealerships that day to try out different makes/models. I decided on a Toyota because of the reliability, the price, the complimentary 2 year maintenance plan, and the fact that they genuinely wanted to make sure I was happy with my new car (whereas other dealerships kept trying to get me to pay for additional features, like a sunroof that would cost $2,000 more). I highly recommend going to Toyota if youre looking to get a new car. Marwan went above and beyond to make sure I got the vehicle I wanted for a good price.

Fast. And very cost effective. Great record of vehicle servie nation wide with dealership

If you are in the market for a new Toyota do your self a favor call CJ Gootos he is an amazing sales person and amazing honest person in general. After a serious issue with another dealership we were fortunate to get connected with CJ at Jim Norton he made things quick easy as all car purchases should be. CJ was on top of everything from the first text we shared and had everything ready to go as soon as we arrived at the dealership. We were in and out of there and back home before we knew it! Thank you to CJ and everyone at Jim Norton Toyota OKC.

Mark Biggs,my service advisor, was great to work with. He took the time to go over all of the service and repairs performed on my Highlander.

Jeremy was awesome! He got us in an out within an hour and with no hassle! Him and his manager seemed very honest and attentive to our needs, I would definitely recommend them to any friends or family. Trez in financial was very quick and funny too, no ulterior motives at this place just genuine service and great staff!

Bought a new 2021 sienna xse hybrid. The only one they had in stock. Couldn’t be happier with the entire process from start to finish.Ask for the salesman Thomas! He’s absolutely great at his job and has a great customer service attitude.

FAST & FRIENDLY... Detail oriented!!! Thorough...I highly recommend Jim Norton Toyota, OKC.Harold D. Leverett

Jason from Jim Norton Toyota. I have asked endless times for you all to not call me. You keep leaving vms saying the same thing, are you interested in selling or trading.... No, Im not interested and I would appreciate you to stop calling me on an almost daily basis.

Trent was awesome! We are not ready to purchase just yet but he was extremely patient with us as we tested two vehicles. Last time I was here the sales push was so bad I purchased my vehicle elsewhere because I dont believe in supporting a heavy sales push tactic from a dealership. Trent has brought this location back on my list. Thank you trent

Jason Moak did an amazing job at helping me chose the right car for me. So excited to leave the parking lot with my new Toyota 🤩

Had my RAV4 serviced & factory recall fuel pump replacement done. S vc staff very courteous .& all wearing masks. Which I greatly appreciate. The was p e rfotmed efficiently.

Thank you Jim Norton Toyota! Super kind people. No hassle. In and out with my dream truck!

Loy and the entire JNT service team were great! Excellent customer service!

Good people, friendly staff helped me and got the truck I wanted will be back

Did great job. Kept me informed throughout process

Worst experience of buying a car in my life. I have been waiting 2 months for them to fix a part. All they care about is money. Do not buy from here. There warranties are an extra $8000 but they don’t tell you that. They will lie their way out of anything.

My service man was great. Every one was so helpful.

Raymer is the best car salesman hands down! Ive looked everywhere for the past month for a specific color Rav4 XLE, it was actually in stock! We test drove it, he showed me all of the buttons and bells and whistles it comes with, he made sure I got the best price for my trade in, his customer service is TOP NOTCH. I have been to 5 other Toyota dealers in the state trying to find this specific vehicle and for some reason the salesmen at the other dealerships acted like they couldnt care less if I bought the car. Seriously. Weirdest thing ever. But Raymer- as soon as I walked in he was super attentive and right there. I truly could not be happier with the service I have received from this dealership! I love my Rav4!

Don Renner J&D RennerLivingTrustRyan was timely and professional and told me exactly what was to be done including recall repair. The time estimate for the work was spot on and they were even finished a little early.

Amazing customer service . Will definitely come back again.

Dont take your car here. they will break it, blame you and then do nothing to make it right. my car was in perfect condition when I brought it into them and now the AC doesnt work at all. All I wanted was an oil change and a tire rotation. there was nothing wrong with my ac and then immediately after bringing it here, it didnt work. they will also laugh at you over the phone and gaslight you. do not bring your car here. trust me.

We have purchased 2 brand new 4 runners from this dealership 2015 & 2017 (approximately $75,000) sometimes the service department is good and sometimes terrible. 2 different times we were told our brakes were a 3 on a 10 scale during one of our service visits, we took to Hibdon for a 2nd opinion and the first time Hibdon said they were a 8 on a 10 scale and the 2nd time 1 year later JN said the same thing and we took back to Hibdon and they said it was a 6 on a 10 scale and that the rotors just needed turning, I contacted the service manager (Nolan) the 2nd time and one of his excuses was that Hibdon mechanics werent Toyota certified. Seriously? To do brakes? This unfortunately seems like a pattern in up selling when not needed yet. I wonder about the elderly and/or customers who unfortunately dont know any better, very sad indeed.

Gia in internet sales, Brandon Meadows and Alec Hendrickson have made our car buying experience wonderful! Straight forward answers to our questions and genuinely tried to help us find exactly what we were looking for. Got the run around when I called other metro dealers, but everyone at Jim Norton has been wonderful to work with. Special thanks to Brandon who has gone above and beyond, even answered questions via text on his day off!

My wife and I just purchased a vehicle yesterday from Jason moak here at jim norton and he was a very kind and helpful guy! We would do business again, God bless!