This was the easiest car purchase we’ve ever made. We’ll never buy another way again! I LIVE my Lexus. It’s beautiful and excellent quality despite being 7 years old. The staff kept me informed of the progress of the car I chose and were incredibly friendly and helpful during the sale of our old car and the purchase of the new one. I would have preferred a bit more detailing on the inside but that’s my only complaint. Thanks, Carmax!

Awesome place. Fast service. Times are actually as described! Highly recommend!

I want to thank associate Regina for going the extra mile to get our potential purchase vehicle ready for sale a day early, rapidly preparing the paperwork, and helping to address many of the issues that came up during our examination of the vehicle. Her patience and extra effort were commendable. We did not end up purchasing the vehicle I question, but she did a good job of making the experience as satisfactory as possible. It was appreciated.

Needed to get out of a car I really didn’t like, and the loan that came with it. Went to CarMax because I have had too many negative experiences at traditional dealerships. I had an appointment but arrived early, was greeted politely by an older gentleman, Jim. I looked over the car lot for a few minutes, and dealt with one sales person, Alex Otalora. There was no pressure or haggling over prices and interest rates or anything; we just talked about cars and what I did and didn’t like. I took a car for a 24 hour test drive. The sales process was so simple and straight forward. Alex explained everything along the way, and the financial part of it was transparent - he literally showed me his computer screen. There was also more than enough time to ask any questions. Even though I had just test driven it, Alex filled the tank and made sure the car was clean. There are also two tiny dents they decided to have fixed at no cost to me. So now I am in a car I love, with loan terms I can live with, and it didn’t take very long for the paperwork to process. I highly recommend Oklahoma City CarMax, and Mr. Alex Otalora in particular.

Use to work there. Trust the brand and service. Salesperson was great, even made the process fun for the kids

The online price quote was very easy to do and all I needed when I arrived at the CarMax was the code I received in the email with my quote. A quick inspection to make sure everything I reported was correct, paperwork to sign over the title and I left with a check in my hand.

Pretty good experience, being they were car dealerships friendly fast pretty good

From the moment I walked in I was greeted with a friendly, not pushy Salesman Alex! He was fantastic through the entire process. I picked out a vehicle, did my financing, and drove off after a very smooth transaction. And then….the car after one night really wasn’t working…so they totally upheld their commitment to take back a vehicle and helped me get into one that worked better with no hassle! Overall, it was a great experience and I will most likely be a repeat customer! Good job Carmax OKC.

It was great.Thank you all so much. Best buy of my life by far. The whole staff were wonderful and I love my Nissan Rouge. Connie was awesome and sweet and did a tremendous job for me. She is terrific. Thanks for buying my old car. Anita Thompson.

My experience at car max was excellent. Steve is an excellent car salesman I would recommend friends and family to car max

Everyone was very courteous. We had made an appointment for this transfer vehicle. It had taken 3 weeks to get here from Illinois. We arrived a bit early. The title was still at the tag agency, so we had to wait for that. Other than that, everything went smoothly and we purchased this vehicle without a hitch very quickly once he got the title. There was no nonsense at signing, just very straight forward.

They are a joke and have turned into high interest high priced cars that arent worth the worth and wow the sales people I think eat lies for breakfast! If I could give no stars I would!

Alex was very helpful and patient throughout the whole process from start to ok finish. We appreciate his service to us.

Had a very nice experience here. Everyone was helpful and got a good deal on our trade in.

The process was very efficient and was within the estimated 60-90 minutes that was promised. We left with a check for the purchase and we were very pleased.

I made an appointment online to appraise my 2015 Civic. They greeted my very nicly! Someone came and walked me through the process.And in about 30 minutes came back with an offer on my car!

This is the second vehicle we’ve purchased in two weeks from CarMax, mainly because of the outstanding customer service we received from Alex Otalora and his General Manager Floyd.

The associates at Carmax were very friendly and helpful, the only complaint that I had was the process took at little longer than I thought it should. But other than that I feel satisfied

My second time selling a vehicle to Carmax. Great experience as the first time. Helpful team and speedy service.

ASK FOR BOB!! He was the nicest, most accommodating man in the whole place. The only reason I didn’t give the 5th star is because some other salespeople weren’t as inviting or professional. The cars available are numerous and in great condition. Glad we went there and got our new family vehicle!

Awesome place nice staff 👍 I havent bought a car there yet but my daughter has bought 2 great experience both times

A great and stress less experience. Got a great offer on my car!

CarMax is top tier car buying, servicing and customer care from start to finish (if and when you get there!). I have gone twice. Once to test drive and buy my car. Once to service a bent key. I experienced the most compassionate, effective, efficient, nice, painless and short experiences Ive ever encountered at a car buying and servicing outlet. I highly recommend them. They truly care about your automotive needs. I love the fact I had some nice chat over the phone about cars with a rep while things were processing with my initial phone call to transfer the car. I loved that mesh of business and having a human to human moment of connection about upgrading cars from something broken and extremely old to something you really love, worked hard for and will cherish.

Great offer on my vehicle and employees couldn’t be nicer.

Best price on your car 🚗 👌 much easier than doing it yourself.

Fastest in and out experience I have ever had at any carmax in Central US. Within 10 min all of my vehicles were lined up. They even asked which order I wanted em pulled which made loading a breeze!

The whole car buying experience was good. This is my first car ive ever bought i am 18 years old. It would’ve been convenient if the sales person told me that there was a option to get my tag paid for and add it on to my monthly payment. I wasnt informed on this very valuable information and for that u get 1 star. I had to come out of pocket $900 dollars when there was a much more simpler way to do this. Very disappointed

I always go to Carmax to sale or trade in my vehicles because they have consistently given me the highest appraisal each and every time. I have bought 3 vehicles through Carmax as well.

We had a van transferred in from another state and set up our appointment for a test drive. When we were at the dealership we were working with Kedrick. He loves working with people and it shows in how he treated us. I would be happy to deal with him again.

Liked the level of background detail provided with each car. The fixed price was fair. The $’s to ship a car from another location was less expensive than flying to the location. CarMax provided good status on the movement of the car from CO to OK. The car we had shipped didn’t meet our needs. However, Joseph our sales contact worked with us to find something that did.

This is the best car selling and purchasing place Ive ever used

Excellent, Walked in to browse what I saw online and drove away with a great vehicle for a great price. The customer service was amazing! Patient, Kind, and Courteous. Everyone was that way from the salesman, appraiser and the finance officer. Car Max gave me a great experience overall. I will recommend all my friends, family and anyone i bump into that is shopping for a new to me vehicle to Car max for sure! :)

Sold my car there! It was a great experience

Worst service. Had problems with a salesman running my credit when I wasnt there. After I purchased the car it continued to shake when I took off frok stop signs and they said I was basically making it up. Now my car barely starts and when it does it shudders and turns off while driving. Booked put for 3 weeks and no rentals to give me for the POS car they sold me. Complete joke of a location.

Super fast and straight cash!Unbelievable the price they paid for my truck!Super streamlined process and customer service was excellent!

The way car buying should be. No hype or high pressure. Such a relief to find a car dealer I can trust.

Phillip was a great help, and the process was rather painless and quick!

Fast quick service, they update you for any delays. Staff professional and respectful.

Connie was the best sales lady ever she needs a raise

I wanted to sell my car, since I would get more money that way then trading it. I did not want the hassle of having people come to my house and test drive my car. I went online, got a quote from Carnac, then scheduled appointment to take it in to be looked at and got my money. It was seriously that easy. I highly recommend it.

Friendly, attentive service and not overbearing. Very easy to work with

I really appreciate you helping me out with everything

We recently sold our vehicle to Carmax on Memorial and it would have definitely been an easy going ordeal as long as you don’t have to approach the business office while a woman named Deanna is working. Her demeanor was very unprofessional and rude. Instead attempting to be helpful with the process to retrieve a title from the tag agency she chose to be very argumentative. The entire situation was distasteful because she had such an “I’m always right” type of ego going on.She may need some more training on how not to be rude to a customer and how to have better communication skills because her clarification on what was needed from us was not up to par.Still I am grateful for the services of Ryan, he was pleasant and got a lot of the appraisal work done pretty fast. Also Daniel was very polite and fast at getting us through the signing process.

Way faster than what I was thinking! Sold our car in 1 hour for the price they quoted !

My experience with CarMax was great!! I appreciate the fast process and how helpful & knowledgeable Terrance Porter was!! I was in and out within an hour!! Quickest process I’ve ever had at a dealership! Thank you!!

Easy, fast, no hassle, professional service.Have used 3 x for my cars

Our Sales Rep Tee was amazing from start to finish. I never felt pressured to buy anything, I didnt feel like he was trying to put us into anything out of our budget or that we just overall did not want. He was very patient, knowledgeable and professional about everything he assisted us with including getting our trade-in appraised. We were a little indecisive there for a while and he still rode that wave with us every step of the way. I have never been able to walk into a car dealership and walk out with what I wanted so flawlessly. Definitely how car buying should be. I have already referred multiple people to Tee.

Caleb, Lexi, and CALEB (yes 2 caleb’s) made what started as a rough experience before coming into contact with these three, A EASY, AND FANTASTIC EXPERIENCE . Keep up the great customer service ! Caleb (who also goes to auctions) did an AMAZING job of going above and beyond for a customer . The final process was very easy and simple .

My Carmax experience completely transformed the way I think of a used car dealership. I was not haggled or pressured once. I was allowed to peruse the lot without a obnoxious car dealer breathing down my neck. The prices on their cars was completely reasonable. I didn’t end up buying one if their cars, but I did sell my vehicle to them. It was incredibly easy and they gave me more than I would have asked for if I would have sold it to an individual. Everyone I interacted with a Carmax was courteous and professional. My whole experience with them was incredible, it didn’t feel like I was at a car lot. They’ve made me a customer for life.

My husband and I were looking to sell our suv and heard from other people on social media that they had a good experience with carmax. We decided to look into it and got a good offer online for our suv, then we made an appointment for next day. Once we got there customer service from front office to the business office was great, they were very busy but the whole process of selling our suv took 2 hrs. We were still making payment on our suv and carmax told us they take 15 days to pay the lien holder, we’re on day 3. I can update on when this finalizes.

I was able to test drive the model I was primarily interested in at the local store. And then have the perfect option shipped in from another location for my final purchase.

Selling my suv was a quick and easy experience and the staff were great!!!!

People very kind and helpful and patient. We got a good deal there😊

Sold a car here and was actually surprised with the offer I recieved. The process took about 2 hours on a Saturday. If you dont want the hassle of selling your car directly to someone this is a good option to have. I have found that a lot of the cars for sale here are priced higher than they should be and it doesnt seem like they spend enough time cleaning the cars to make them ready for sale. But again youre paying extra to not deal with the hassle of a normal dealership.

Very friendly staff. Not the quickest service though. Even with an appointment already made, u was in there for at least an hour.

This was a disaster. I currently have a lawsuit filed against Carmax

Decent selection for the crazy market we are in now.

It was by far the first time the greatest experience in buying a car. I will continue to buy other vehicles from Carmax. Usually it takes up to 6 hours if not more to purchase a car and havingto haggle with all the different departments. YUCK! It too less then two hours to purchase thevehicle from Carmax. I dealt with two people and no haggling. I just wished the car was detail a little better. Best experience by far. I will be recommend Carmax to others.Thank you. Charaine Wood

I am a city Worker, replacing concrete at memorial & Kelly. Have not been to carmax. BOOMER SOONER

The whole process was a good experience! 4 years ago we bought a suv from the same gentleman.awesome place to buy a vehicle!❤️

I was surprised on how we were helped. Our Rep Tee was amazing! I’ll by my next car from Carmax

Good people. good experience.

Not only did we get a great price for our vehicle but The entire process was very quick and easy. each person we encountered was so helpful.

Ive been shopping at Carmax for years. This is my third vehicle and so satisfied with the customer service.

Both times Ive purchased a new vehicle Ive gone through car max with their guaranteed low price the experience feels alot less stressful and you dont have a bunch of car salesman swarming you to take all your money. They have appropriate safety measures in place for covid and they have a 24 hour test drive to help you decide if thats the right car for you. If I ever need another vehicle Ill probably go to car max again.

We have purchased 5 + vehicles from CarMax OKC. An absolute wonderful shopping experience - Ask for Steve Underwood! We shopped on line for our vehicle, had the choices narrowed down, test drove to confirm and drove off in our new vehicle. So easy!! The only downside is the admin piece with the business office. They seem to struggle with process and delayed the title and TTL piece. I would highly recommend CarMax for purchase/sale of a vehicle.

The ONLY way to buy a car! Polite and knowledgeable staff who LEAVE YOU ALONE while you shop, yet are available the second you need helpI LOVE this company!!! Thank you Phil and CarMax!! 💞

It was great. Fast and polite service for selling our car.

Happy customer. I got what I want 100% satisfied. Alex was the sales person who attended to me and he was a great help.

The lady that help my mom was fantastic. Shelby wasnt over bearing she let my mom lead and with no pressure. Even though my mom didnt buy a car, not because of Shelby but the low trade in value. I would recommend Shelby if you decide to go in and try Carmax 😉

Our car buying experience at CarMax was the ONLY GOOD EXPERIENCE we have ever had with purchasing a car!!!! It was stress-less and smooth from the trade-in value of our old car, to the transfer and purchase of our new car. Even our children enjoyed the experience. Our salesperson was easy going, very helpful, and trustworthy. A+++

Take your business elsewhere. I tried to sell my VW Jetta and they wouldn’t accept it due to the fact that my surname (II) wasn’t on the registration, despite it being on my drivers license, lein, military ID card, and many other supporting documents.Massive waste of 6 hours of my time and the business department management is useless, fire them and hire new people who actually want to help their customers.I can’t believe you treat retired military with such disdain.

They seem to have a very dialed in process. Which is what you would expect from a nation wide chain. The ability to transfer vehicles between stores across the country really opens up options for the buyer. This is the second purchase I had shipped in out of state and it went really well. The reason for the 4 and not 5 stars is the same problem I find in most big box or national store chains which is the lack of customer service. Although the deal was quick it lacked individualism and the touch of real interest in the customer you find at traditional family owned dealerships. The salesman was nice but bland as well as the business manager. Once I was finished with my paperwork I had to hunt down the salesman for the keys to leave after I already explained i needed out as quick as I could. Anyway if you dont mind sacrificing some customer service for convenience its your place. If you like a little more personal touch but smaller selection mabe a hometown dealer is for you. Anyway good experience and I like the car even though it was advertised as a LTZ and it is a limited. Not a huge deal but some features that I expected are not present. Hope this helps

I sold my 2015 Buick Encore to CarMax, went and got my offer a week prior to the sale, came in, they test drove it and we did the paper work. It took a solid two hours but it was smooth and easy. I had a sweet lady named Deborah I believe, she was on point and knew her stuff! I was happy to have gotten her because some of other folks didn’t seem as friendly. Overall car max does all that they advertise! I would recommend selling your car that if you are looking for a swift transaction!

Very easy process buying a car.My fiance and I were on and out within 2 hours.Steve our salesman was very nice and professional.We will be buying our next vehicle there.

I had the most amazing experience at Carmax today. My salesman was Cade, and he was great! He couldnt have made this process any easier. I traded in 2 vehicles towards one of theirs. The offers I received overall were higher than Carvana, and I feel like the car I purchased was at an amazing price. I dont think Ill ever go to a traditional car lot again after dealing with Cade at Carmax! Such an honest and straightforward experience today!

If you’re buying a car from here go to Zach!!! Best salesman there!! He does everything he can and is super patient with each step in the process. Super happy with our purchase, and Zach was the best!!

Okay first it’ll be all fine with car sales department and if required they will peer pressure you into paying for non refundable transfer fees. That’s the last the good customer experience ends. From then it’s a night mare. My car has arrived two weeks ago and still I can’t test drive because they didn’t get the correct title/ this location team is absolutely horrendous to work with and every time they say best used car dealerships in America, should definitely check upon themselves. If anyone wants a decent customer interaction and service definitely I recommend the local dealers in Oklahoma who respect their customers way more than absolutely this location from which you get way sub par experience. Absolutely the worst and worst of all. And last Debbie the lady from business office her always answer for any question will be she don’t know. Sweet!!! I know I should have reconsidered my opinion from the beginning.

Went in to sell my fathers truck. We did the online appraisal and were pleasantly surprised with the offer. The whole experience was amazing, very transparent with no gotcha moments. Will definitely look into CarMax next time I need to purchase a car. And I fully recommend this company for purchasing or selling!

Demmario and Aaron were excellent. They had a solution to every problem I came accross and were still able to get me in the car I wanted at a better monthly! They are so transparent! I love them! Thank you! Yal are so appreciated!

Smooth and easy throughout so far. Just waiting on title paperwork. Will likely be using them again in the future.

Let me just say my salesman Demario was freaking awesome! He found what I wanted with my spoiled self LOL... Everyone who I came in contact with at Carmax was absolutely nice and very friendly customer service atmosphere while I was there.

Things were rocky at first but Phil, Debbie and Aspen were great in helping me to resolve some issues. They kept their word!!!!!!

There was no hassling, and they gave me what I was offered for the car when I input my information online. The paperwork process was a little longer than I expected.

The inventory wasnt what I expected as I went there to narrow SUVs out. May try again. Idk!

This place has no regard for their customers time

I had a car that I wanted to trade in, so I went to the dealership where I originally purchased it. They had sent me an enticing letter that indicated they were willing to deal in order to get my Mazda 2 back onto their lot.Unfortunately, when I went in, after looking at their website, and picking out the car I wanted to test drive, when they quoted me an offer, they raised the price $3000 from what I had seen on the web. Even more unfortunately, they were not willing to negotiate. Not at all. They just said sorry, have a nice day.SO, I went to Carmax. The sales associate who I met with was friendly and extremely helpful. He was totally willing to work with me when my first choice vehicle was out of reach, and I went home with a great car that same day!The process was so easy, with no pressure, and no haggling. I loved it!

They were friendly and helped me find the perfect car within my budget!

I LOVE my new car! The experience with CarMax was just...different. I bought my car in Oklahoma City and I believe it came from Kansas. I started the process on Dec 28th, it took a few days for delivery, which was fine. Once I got word that the car was here I scheduled a test drive for the following day on my lunch hour but when I noticed they were running late I texted my agent and the response was Oh, let me get that scheduled...I was furious but we did get it scheduled (again) for the same day at 4:00. They arrived and told me I had 10-15 minutes to do the test drive (I see on commercials now that they offer 24 hours...literally days later) but I digress. I decide to continue with the purchase and I was literally the go-between between CarMax and my bank (Im financing through my credit union). They finally did talk and they got their paperwork squared away but it took several days. I scheduled the drop-off for January 7th. When the guys came to drop off the car I had to go into their mini-office in the back of the CarMax van to sign all of the paperwork -- the guys were super nice but it felt weird being in the back of a van with two guys and my husband wasnt home at the time. A little heads up would have been nice. I would say if youre a patient person and youve bought a car in this manner before you will have no problem.

Other than driving 350 miles to put money down on a deal that wasnt ready, it was a nice experience. Make sure you enter the lot after the signal or youll end up at the secured service entrance.My family member wrapped up her deal a few days later and she was happy.

Wow. CarMax made it so easy to sell my vehicle.Their minimal contact estimate/buying process was great. They gave me a great deal on my vehicle and made the process so simple!

My experience at CarMax was outstanding. The salesperson was helpful and not pushy. The office team was friendly and prompt. All the employees I spoke with for issues after the sale were super friendly and helpful. I highly recommend CarMax for an easy, stress free car buying experience.

The process very smooth

Delivered some used cars here.

Came in, said what I needed and was told Well you can browse our lot. Then was left alone and wasnt talked too again. Asked for help and was completely ignored. Ive been to several dealerships, Ive been helped everywhere but here.Im a first time buyer and I will NEVER come here again. Got better help down the road at Edmond Hyundai!!

Carmax is the only place I would buy or sell a used car. Always excellent service in all departments.friendly sales people and fast service in the business office.

Most stress free experience.

Sold my car and it was an easy experience!

Great service. Make a GOOD deal on my daughters car.2018 Volkswagen.

Better waiting area needed...