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Disaster Doctors
645 Taylor Way Ste 300, North Salt Lake, UT 84054, United States
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Disaster Doctors

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Ka
Review №1

Derek was so awesome to work with on both mitigation and repairs. Our basement was truly a disaster and he took the time to walk us through each step of the process and make sure we stayed comfortable and informed. Every member of the team was polite and respectful of our house and our dog. They were a pleasure to work with. Everything is done and our basement is water-free and looks phenomenal! Thank you so much Derek!

Br
Review №2

I am extremely happy with their service. Brady was absolutely amazing. We had a minor flood in our apartment and he helped to get out the water and came back to clean. He did a great job, was a pleasure to chat with, and great at communicating what he was doing. Telling me what the products he used were and that they were safe for my dog and baby before I even had to ask! For a first time mother that is worried about everything this was soooo appreciated! He did a great job and was very professional! Utah needs more workers like Brady!

An
Review №3

These guys were wonderful to work with! They were always on time. They got to work right away. They helped with everything involved. They took pictures for the insurance company and helped with that. 5 stars plus! I Highly recommend them. They were very courteous and quick and did great work. Great follow through! After so many difficulties with contractors lately, it was so nice to work with someone who has integrity and knows how to keep acustomer happy!

ti
Review №4

Garrett and his team were awesome!! Garrett and his crew showed up on time every time. He committed to having our job done by July 16th, and they did not disappoint. Our house is better than before. They were very professional and flexible to work with. We first hired another company that strung us along for 5 months and we had to fire them. Disaster Drs restored our faith that there are still honest hardworking business still out there. Hit them up they will not disappoint!!

Ch
Review №5

Our experience with Disaster Doctors was fantastic! Quick response time, high quality work, and friendly staff. Brady, especially, went above and beyond in helping us understand what we were dealing with and how best to make choices to move forward. Overall a great experience with an otherwise undesirable flood situation. Highly recommend them for any disaster issues you might run into!

Al
Review №6

I called the night that our basement flooded and talked with Derek. The very next morning he came over and gave an estimate that was better than fair. That afternoon Brady and his crew was there working. Brady’s communication each day and hard work was excellent. I couldn’t be happier with how the whole experience worked out. Caution, our insurance didn’t cover anything because the water damage was caused by the main water line outside the wall.

Sh
Review №7

Very happy with these guys so far! Extremely professional and knowledgeable. I didnt feel pressured from them at all. They gave me a good general idea to what costs and time-frame would be, which is super helpful. We havent decided to do any remediation with them, so no feedback here yet.

Di
Review №8

Quinten, Evan, and Derek did an AMAZING JOB!! We Live in a cabin that was built in 1940. The attics all needed the old insulation removed and cleaned out of all debris. This crew did a great job! They were attentive, efficient, friendly, and were very respectful of my home. They made this a great experience! Thanks guys!

Su
Review №9

Disaster Doctors took care of the water damage we experienced because of a flood we had in our upstairs bathroom which leaked into our bathroom downstairs. They also helped with removal of some mold. They did a great job removing everything that was effected by the water damage and mold. They also did a wonderful job getting everything back together for us. We were impressed by their caring to make sure we were taken care of and their professionalism

Da
Review №10

Very professional, on time, & a clear easy to understand estimate for the repairs needed. Very helpful with the insurance process so everybody could be paid.

Am
Review №11

Brady, Derek, Spencer and Quinten were great to work with and they helped us dry out our flood in our basement. They were very professional and on time. We appreciated their knowledge and they helped us feel at ease with damage to our home. We will recommend them to friends and family in the future.

me
Review №12

I was beyond impressed with Disaster Doctors services, specifically working with Quinten! It was after hours when I realized my crawl space had flooded, but when I called, Quinten took extreme care in walking me through my options and giving me additional advice to help calm my frantic nerves. Incredibly helpful & professional. Thank you, Quinten!

Po
Review №13

I worked with this group of guys for a while. They would always make sure we did the job right, and not cut corners. They would always do the best they could to take care of the customer. I would work here again if I move back. Love you guys.

Ni
Review №14

They were very quick and efficient And did a great job making everything look brand new when we had some water damage in our ceiling and walls would definitely recommend to anyone looking for some remodeling needing to be done!

Ru
Review №15

Brady was awesome to work with in our home and Derek was excellent in getting everything moving for us. Great job.

Ry
Review №16

Cody was a great help in diagnosing and recommending treatment options for some mold in our bathroom. Professional service and very pleasant to deal with!

Sc
Review №17

We had a great experience. Each technician was friendly, professional and they did An amazing job cleaning up the water mess in the flooded basement.

Je
Review №18

I was a listing agent trying to sell a property, and of course the first people who go do a showing tell me they hear water running. Turns out there was a significant leak in the crawlspace. After getting the leak resolved, Disaster Doctors came out to make sure it all got cleaned up and didnt have any further damage. I didnt have much interaction with them in person, but they were very communicative with the homeowner and seemed to do a really professional job. When I noticed something wrong with the property, Cody spent a bunch of time diagnosing and fixing it, even though (in retrospect) Im almost completely sure it was not related to their work at all. Really good experience, and they got this issue out of the way quickly so the property could get sold!

Cy
Review №19

Really top notch service. Derek & Devon were so kind and very conscientious with COVID safety. They went above and beyond to help us understand the issues and find an affordable solution. They were very sweet to our dog and made us feel very comfortable in our home while they were working.

Li
Review №20

Im changing my rating due to a few things. There was a lack of communication that resulted in equipment being in my home longer than needed. Also the company that was supposed to give me a quote to do the finished carpentry after the cleanup fail to send in a quote after they came and measured everything. I just found the lack of communication with this company a little frustrating. The cleanup was fine

Je
Review №21

Brady came out and got all of our water damage taken care of and dried out. Very helpful and friendly.

Sa
Review №22

Quinton and Spencer did a great job adapting to my families needs when our basement flooded. Would call again!

Ca
Review №23

Derek and his team were responsive, professional, and extremely helpful in cleaning up our basement flood damage. They were always on time to appointments, explained the process every step of the way, and never pressured us to make decisions that increased costs. We would definitely use Disaster Doctors again.

Cy
Review №24

Disaster Doctors did a great job with the mitigation and repair work on my house. I had some water damage from pipe leaks underneath my master bathroom sinks. Disaster Doctors was quick and efficient and always very respectful of me in my home. Specifically, Paulo (Paul) was great and Haley, the project manager for the repairs, was extremely friendly, responsive and efficient. They made sure every single concern of mine was addressed. I would definitely use them again.

T
Review №25

Derek and Evan were awsome. My basement flooded. The scope of all that has to be done to remove all of my belongings from the basement, remove all the damaged material (carpets ect) is honestly a bit overwhelming. But that being said, They were very helpful, and communicated with me well; so I knew exactly what our next steps were. When they were called at 7 pm they came out right away. They were very prompt.They answered all my questions no matter how small they were. They helped me understand the process of removing the damaged material, and what work had to be done.They helped me through the process of getting a storage pod out to put my belongings in, scheduling people to come out and test for asbestos; they even helped carry my belongings out of the basement- and into the rented storage pod. They are very friendly, and professional. I would recommend. There best of the best.

Le
Review №26

I have been a property manager for over 15 years and have used multiple remediation companies in the past, I had a main line water break at a rental property that Disaster Doctors helped me with the cleanup. I worked with Cody and he was responsive, easy to communicate with, and they did a great job handling the work. I would highly recommend Disaster Doctors to homeowners as well as property managers.

Ri
Review №27

We had a sudden water leak. We called Disaster Doctors and they were very good at helping us take care of the damage that was caused. Very professional.

ja
Review №28

We were very pleased with Dereks promptness and professionalism. He and his crew showed up on time and were able to identify and remediate the mold problem in our condo quickly and safely. I wouldnt hesitate to use Derek and Disaster Doctors if the need ever arises again.

Br
Review №29

We had some water damage from a hot water heater leak. Used another company who verbally provided us a low cost estimate but then billed us a much higher price. In an effort to find out if we were being charged correctly, I called Disaster Doctors. Derrick took the time out of his day to go through my bill line by line and describe what each charge was and what the industry standard would be. He spent about a half hour on the phone with me and wouldnt accept any payment for his work and time. Next time Im going straight to Disaster doctors for any water mitigation jobs.

Ka
Review №30

Derek, Paolo and Quinton went above and beyond! They answered all of our questions and worked efficiently and professionally. They were cleaning up extensive flood damage, which created mold. They explained the process, kept us informed and were careful when cutting into walls, not to damage existing and usable pipes. They told us exact cost and we were never overcharged. They kept us apprised of any new issues they noticed that may need repair.Derek even went so far as to answer questions after hours which we appreciated. Additionally, they hauled away extra pieces of garbage after demo, which was a huge help! On top of that, they helped my daughter preserve and remove a piece of carpet that ended up in a set design for a collaboration with Ririe-Woodbury! Well definitely use their services again. Amazing work with this crew. Highly recommend!

Ju
Review №31

They did an excellent job! After three visits from plumbers their investigation found the problem and fixed it preventing further damage! Thank you so much!

Ma
Review №32

We had a flood due to a leaking shower and tub in the floor above. Cody from Disaster Doctors came out to do an inspection of mold and he was very quick in responding and arriving, thorough in his assessment and professional in his diagnosis. This assessment didnt require any work from his business and he was straightforward about little things I can do on my own to get rid of the mold we have. I felt he could have tried to sell me on using his Company just to make a dollar, but instead he gave me good advice and helped me see how to handle the small problem on my own. Next time I have something big happen when I do need someone, he will be the first one I call!

Ja
Review №33

We just bought a new house and had some plumbing issues. The Plumber had a difficult time finding one particular leak.Disaster Doctors Mitigation Coordinator Cody Stanger came out free of charge and helped us verify the issue. He also inspected to ensure there was no other damage or mold growth.Cody was professional and took the time to look into everything and explain what he was doing. He saved me a lot of additional work and worry.

Ca
Review №34

Brady and Cody explained this very well and did a great job.

Ta
Review №35

Derek was great to work with and got our house done in a timely manner. I appreciate the work that was provided! Will definitely be recommending this company to everyone!

Je
Review №36

Your service crew was helpful, courte, knowledgeable and kind!!!

As
Review №37

These guys were very cooperative with the schedule and did an amazing job of explaining what needs to be done. Reasonably priced as well, work done was of really high quality. I would use them again!!

Pa
Review №38

We had a flood and mold in our utility room. Disaster Doctors saved the day. Derek was exceptional in helping get this situation handled. I would recommend Disaster Doctors to everybody who need restoration work!

St
Review №39

Friendly and Informative. Cody was very well informed with his profession and industry. Not high pressure and gave us all the information we needed to make an educated decision. He also let us know about any potential health issues for us and our home. he gave us peace of mind for how he explained everything.

Do
Review №40

I was impressed with their quality of work and care in protecting the rest of our house from dust and any other damage. I dont remember all of their names but I did see that Quinten was often and was a very hard worker.

Na
Review №41

Unfortunately, this company provided very poor service after our minor basement flooded. We were charged $120 for an emergency service call, even though the call was not on a night or weekend. I called on a Monday morning after the flooding had stopped the day before. Their cleanup was sub-par, leaving dirt and residue from the backup, and they left carpet in our backyard (see attached photos), all while charging a dump charge of $150. Their dehumidifier never worked, even after a technician came out to try and fix it. They thought we were filing a claim with our homeowners insurance, so they billed for all sorts of bogus items such as the $104/day cost of running a non-working machine, 10 pairs of disposable gloves and 6 pairs of boots. Wow, one hour of work for two guys really required all this? Hopefully, they are able to improve both their honesty and their quality of work in the future.

Ra
Review №42

Incredible service! thank you Devon, Chris and Alejandro. You guys were amazing and i will highly recommend your services! Great job quality, super professional and well done. Truly thank you all!

Pu
Review №43

We are ever impressed with the boots-on-the-ground technicians at Disaster Doctors. They are always prompt, caring, thorough, and knowledgeable.Background:We had a broken pipe in our basement four years ago. We called Disaster Doctors to help. They were wonderful. Because of that good experience, when we faced another situation this past Easter weekend we called Disaster Doctors again.Chris and Devon came out ASAP and helped us. Chris arrived first and was kind, calm, and clean. Over the next week, Devon and Alejandro worked to clean up water, mold, etc. They assessed moisture with a sensitive gauge and with a thermo-camera-Star-Trek-gizzy thing. LOL. I love those because they give me the piece of mind that the moisture is being taken care of. Additionally, Devon explained things and took every measure to take care of us. Carpet was removed promptly. Fans, heaters, and HEPA filters were brought in. They applied floor protection to the pathway in our house that they would use. They also covered other areas with taped plastic sheets to protect undamaged surfaces from dust and dirt. They basically quarantine the affected area in order to protect the rest of the house. I loved it. (Disaster Doctors also knows a lot of the ins and outs of insurance claims and helped me navigate some of that.)Devon managed the mitigation process and made sure that the work that was being done by OTHER contractors was necessary and not trigger-happy. He really took care and showed concern. He was real - not sale-sy. We could not have asked for a better technician to help us. Alejandro was so sweet, strong, and kind. Such a hard worker. They were a great pair. Could not have been better. Devon and Lucas came the final day to remove the fans, etc. Lucas was nice and professional.I truly appreciate this company and their boots-on-the-ground guys. No one wants a disaster in their basement but this company is so great that we almost do - almost. :-)Thank you, Disaster Doctors!!p.s. My little one adored the Disaster Doctors and was even given a company hat as a gift.

Li
Review №44

I give Chris ☆☆☆☆☆ (5 stars) . He was on time when he said he would be, left the basement area very clean and did a thorough job. The company deserves less than 4 stars. I expected the bill to be higher than the quote, as you never know what will be found once the work begins. I didnt expect that it would be over $1100 more. I wouldnt be so irritated if they had told me as they went. The bid was already $3500 so to add an additional $1100 really hurt the wallet. The repair side that puts it all together again wanted to charge $120 for the estimate or sign an agreement immediately. I decided to decline having them do the repairs estimate at all and glad I did after getting the surprise additional amount for the mold remediation.I will say all the employees i dealt with were very friendly and nice.

Sa
Review №45

Beware, I would recommend using anyone else.Background- my sewage line backed up and caused some minor flooding of sewage into my basement.There are a ton of 5 star reviews because the first crew on site is the crew that cleans up the damage. They will tell you that they will receive a bonus if you leave a 5 star review. And honestly they deserve it because they did a good job however they tell you that they will communicate closely with the remodel team and that everything will be covered by insurance. NOT TRUE. Very poor communication between the damage cleanup crew and the remodel team. The only issue I had with the damage cleanup crew is they gutted our entire basement when only 1/4 of it had been affected. They didnt need to gut the entire basement.The remodel team is where all of the issues arise. First, the manager (I believe we had Garrett) will come out and measure the areas of damage and the overall basement measurements which will be submitted to the insurance company for reimbursement. He said he will take care of the claim with insurance and everything will be covered. He added false measurements everywhere in an attempt to have the insurance company pay out more. Also, on the insurance claim, he added work that wasnt done by the company at all in another attempt to have the insurance company pay out more. The insurance company, Allstate in my situation, isnt stupid and isnt going to pay out for false info as their adjuster also comes on property and makes their own measurements. When I measured the basement to determine who was correct, the insurance company had the correct measurements. Finally, we asked Disaster Doctors what the cost would be to paint the entire basement since they would be painting the damaged portions and we wanted it all to match. The manager said he would get back to us on the cost. That never happened, and the workers just painted the entire basement.We thought all was well and taken care of between Disaster Doctors and insurance company however after two months, the insurance company came to us to say they havent been able to reach anyone at Disaster Doctors for two months. This went on for another two to three months before Disaster Doctors advised us that we owed them almost $2,000. This was a shock to us and while we were able to have some of the charges adjusted, we still paid them over $1,000 out of pocket.The key takeaways are there business model is meant to overcharge for everything and hope the insurance company doesnt notice. When the insurance company doesnt pay, Disaster Doctors will then expect you to pay the bill. I would recommend using someone else. Allstate mentioned the same thing as Disaster Doctors is a known company that they recommend not doing business with.

Sh
Review №46

Chris was very nice, professional and timely. He also took time to answer all my questions. He and Vincent were very polite and efficient.

Ki
Review №47

We chose this company because they had the highest ratings. We now know why. Ours has been a significant flood and at the end of this clean-up stage, it is amazing that at this point it can look so good. These guys have left the floors swept and vacuumed. There is not a stray nail to be found. Chris is the individual with whom weve had contact. We have had absolutely no qualms about having him work here throughout the days we were away at work. He has been working extremely long hours in an effort to help us move forward. He has communicated the plan and time table all throughout this process. Everything had to be moved out from our basement.Care was taken in moving things and they are being stored securely. The company brought in a second storage container to accommodate our things. Chris continually documented damage and additional information that may be needed by the insurance company. He is willing to do the negotiating with them in an effort to return our home to pre-flood status. When something like this happens it makes such a difference to have a company come and work hard all the while making us feel like they had our best interest at heart. We wholeheartedly recommend them to anyone in similar circumstances.

Wi
Review №48

Devon is such a great professional! His team arrives on time, stayed later when needed and walked me through the process step-by-step & was very patient with all of my questions, I had about 100. He would call before/after coming to the house, and always asked if I had any questions. He’s very thorough, friendly but also is compassionate towards our “disaster” that they made better. Dallas was also a great help and is very funny. Wonderful work/results.

Ka
Review №49

We called Disaster Doctors in our time of need and I immediately reached someone who could help me. Derek was beyond helpful on the phone giving me step by step instructions to start the process of ending our basement flood nightmare. Their on-call techs, Nash and Tyler, quickly arrived to start the emergency extraction process and were also very informative, kind, and helpful to us. They finished the initial steps quickly and adequately and gave us the information that we needed to know going forward. All of our questions were answered in depth, and we were never left wondering what to do next. The customer service and support has been outstanding so far. We are in the beginning process of this project, but I dont doubt the high quality will continue.

ja
Review №50

This 5 stars review is directed directly to Devon. Hes a hard worker, polite and knowledgeable. However, Derek, the salesman who bid the work to be done was ok and deserves 3 stars, I had a major complaint and expressed it to him. He said that there was nothing he could do about it, I asked him to say something to the appropriate people. I dont know if he did, he never even bothered to follow up to see if every thing else about the job was going well or not. Then there was Tony, the salesman who bids re construction. He refused to give me a bid unless he was guaranteed the work. I told him that I wasnt interested then. It makes no sense to be a salesman if you cannot give someone a bid for work to be done, especially when they are already spending a substantial amount of money with the company that you represent. I really hope this makes it to the appropriate people who can truly do something to better train the individuals who represent this company that is there to help people when disasters happen and reward those individuals who help them shine. Again, thank you Devon for all of you help and compassion.

Ti
Review №51

Got these folks as a referral from a neighbor. On time, performed a thorough job and were neat and tidy through the entire experience. Chris Alejandro definitely kept the job moving and left it perfect when they were done.

Kr
Review №52

I called late in the evening in a panic after I had walked in the master bedroom and found a massive flood from an on-demand hot water tank under the sink that died. Water flooded the whole bathroom, the closet and went on into the bedroom. I then soon learned to my horror that it also flooded the downstairs bedroom, bathroom, and hallway beneath.I called Disaster Doctors and they literally came to my rescue late that night. Derek was amazing on the phone and arranged for two of his awesome techs to come out within the hour. Chris and Nash worked so hard into the wee hours of the morning to mitigate the damage. They were so professional and very knowledgeable in what needed to be done. I truly appreciated how they kept me informed and explained the process of what they would be doing and what needed to be done. They were polite, kind, thoughtful, and considerate, especially in our moment of distress. I am so grateful that I called Disaster Doctors and would do so again in a heart beat! Thank you, Cam, for coming to our rescue with your incredible company!

Jo
Review №53

The whole team was great! Derrick answered all my questions on a off day and his team got there the same day. Devin was awesome and a rockstar! He was very professional and called every time he came, explained the whole process and made me and my family feel a lot better. They were on top of the damage and everything is dry!The repair process working with Tony was so easy! He called and set everything up! He was very on top of the repairs and a pleasure to work with! I would recommend them to anyone! Thank you for making such a stressful time a little easier on all of us!

Ma
Review №54

Please go elsewhere, literally anywhere else. I called for a basement flood, they said they would have someone there within a day. 2 days later Derek came, was nice enough, and said they would get someone out the next day. 4 days later and about 3 hours late, someone showed up. Again, nice enough. Pulled some carpet and padding, put some plastic up....all in all about 3.5 hours. Well they filed a claim with my insurance, but they filed the wrong information. They said the water came over the window and into the basement. This was wrong. Turns out someone tried to break in while I was gone and water went thru the window. Claim got denied, I told them I would complete the work. Sent me a text, an actual text with an amount of $1780 something due. No invoice, no explanation of why 1 man and less than 4 hours cost almost $1,800, just a text with an amount. I asked for a detailed invoice, he said I would have to take it up with accounting - wait, excuse me?? So I waited for a bill. Nothing. Until I get a letter from a lawyer saying theyre sending me to collections. This is the FIRST piece of paper these people have sent me. Now Im willing to pay more for a lawyer to counter sue then pay them. Horrible. I guess if its an insurance game, they feel justified, but youre going to charge a single mom in the military $1,800 with no explanation of service?? Nope. Bad, bad business.

Li
Review №55

Chris was awesome and showed up everyday. I never had to worry about the progress of the repairs. They were very proactive and great and communicating times and the progress. I would definitely recommend to anyone.

Br
Review №56

The workers are great, especially, Chris and they do quality work. My 2 stars comes from dealing with settling the bill and reimbursement from your insurance, it is a nightmare! After getting Disaster Doctor’s quote and payment schedule from our insurance, I decided to do some of the work to save money since I had a $2500 deductible and had to pay $8,000 in plumbing repairs not covered by insurance. I was never paid for hundreds of dollars of work I did that Disaster Doctor got paid for from my insurance company. They agreed up front to pay me for painting, baseboard repairs and replacement, returning all my furniture and reinstalling a microwave only to completely stiff me. They got paid for the work I did and refused to reimburse me. They removed carpet in one room that was not supposed to be removed and agreed to pay for it but when they sent the check, 3 months after the work was done, it was for less than agreed upon. Shady!! Disaster Doctor told me to pay them my deductible and everything else would be covered by my insurance, but afte the fact they kept sending me bills over and above what my insurance paid. Get everything in writing or you may get cheated out of money like I did.

So
Review №57

I had some questions about some water/mold damage in our basement and Cody from Disaster Doctors was incredibly helpful, professional and genuine to work with. I feel like he had my best interests in mind. Ill gladly work with Disaster Doctors going forward. Thanks so much!

Ly
Review №58

Derrick was very responsive and was very thorough on his assessment. They garbled the problem very well. He was attentive and got everything taken care of in our kitchen and basement from a flood.

Co
Review №59

My experience was extremely positive from step one! Derek was very informative and launched a strong response team, led by Nash. I was impressed with the detailed communication and patience. The problem in my home was unexpected and stressful, yet I felt that Nash empathized and was never in a hurry to explain things to me, often multiple times. Chris was also professional and performed detailed work. It is obvious that this team is trained on not only site-mitigation, but also on calming customers during intense, overwhelming situations . I felt reassured and held confidence in their work throughout the process. I would refer them again and again! Definitely the top pick for disasters!

Be
Review №60

These guys are great. They do good work and they are an honest professional company. I highly recommend them!

Sh
Review №61

It was great working with Chris he was on time, kept us informed about the problem and was always professional. Chris managed the problem and the clean up really well. We would use Disaster Doctors and especially Chris for any problems we may experience in the future.

Lu
Review №62

We’ve had the best experience with Disaster Doctors! They came right away, have kept in contact with us through the whole mitigation process and have been really helpful. We hope we don’t have an issue where we have to call them again; but if we do we’ll be calling them! 1000% recommend!

S
Review №63

We were concerned that the new home we moved into may have had a mold problem because we kept getting sick. We had a separate company do a mold spore check, and they found that mold spore levels were elevated, so we called the Disaster Doctors to see if they could mitigate the mold problem. Cody came and did a thorough check. He showed me areas of concern, gave me advice on how I could solve it, and answered all of our questions. He was very honest in letting us know that he didnt think our problem was serious enough to justify paying them 2 to 5 grand to get rid of so little dried mold. He told us exactly what we could do instead to fix it (I took a bunch of notes), and its saved us a lot of money! I love the honesty of this company and how helpful and knowledgable their technicians are! They didnt even charge us for Codys visit.

Ra
Review №64

Cody visit our home to do an estimate . But we learned that we need a roofing company instead. Although, we are not going for his company service, Cody referred us to a roofing company that he knows. He also checked our roof and told us what he thinks causing the water leak on our roof. Good customer service, thank you Cody!

Ga
Review №65

Im so glad I called Disaster Doctors. My problem was with some water damage and mold concerns in the ceiling/attic, which has been keeping me up at night ever since I found it. They sent out Devin and Cody who did a thorough job of assessing all my concerns and even crawled into the attic to confirm their findings. They were so knowledgeable in the issues that old Bountiful houses have and were able to give me great advice on how to proceed. Thanks for your help, Devin and Cody!

Jo
Review №66

Wow! I wish I had called you guys the first time I needed a cleanup crew. Its not even a comparison, disaster doctors was superior in every aspect. Fast, friendly, clean and excellent workmanship. Customer for life

Ka
Review №67

After the mitigation of our disaster is complete, I am still giving this company 5 stars. Devon managed our clean-up project and did a great job of keeping me in the loop and completing the job professionally and well. We are very pleased.

An
Review №68

We have a possible leak on an outer wall that could warp our new wood floors. I called Disaster Doctors based on Yelp reviews. I left a message. Cody called me back within 30 minutes. He came to take a look the very next day. His moisture sensors read minimal. Based on his assessment, we dont plan to take any measures at this time. He could have taken advantage of our lack of knowledge, but did not; which is very refreshing. I plan to use this company for any future needs, and will recommend them to friends and family. Thanks Cody!

Ra
Review №69

This is the worst experience Ive ever had dealing with ANY company. They did not show up when they said they would, came days later. Left dehumidifiers and did not set them up and then several days later when we realized they werent working and called them they tried to blame us and say we unplugged them. Every time we spoke with them (which was way more than it needed to be) they underperformed what they said they would do. Right down to the billing. Horrible company and have no idea how they have a good rating except the guy basically BEGS for you to give him a one and people must feel sorry for such inempt imbeciles.

Pe
Review №70

Tony and the crew at Disaster Doctors are very reliable, and fast acting. Would highly recommend.Tony is the best! They took care of my flood with ease. And in case it happens again, I know who to call

ch
Review №71

Chris took great care of us and always called ahead to make sure we were home.

Ar
Review №72

Derek&Chris was really respectful on time did really great work for us

Vi
Review №73

Derek was very professional and gave us great advice.. very happy with the job he did for us,

Sh
Review №74

We very recently had a mold problem in our upstairs closet. Weve never had this kind of problem before, so I we werent really sure who to go with. We got a few recommendations of companies we could try using, and one of the options was Disaster Doctors. I did a little research of these recommended companies, and (expecting this to be a huge project) was going to get quotes from all three companies.The first one I tried was Disaster Doctors because it was a smaller family-owned company and I like to support those whenever I can. Cody was the one who helped me from start to finish, and he was personable, friendly, and professional. And, I felt like he was really good at keeping me updated when he wasnt able to make our first appointment and had to reschedule. Mine wasnt an emergency, and he was helping others with a flood, so I didnt mind rescheduling. When he came and checked it out the next day, it ended up being a much smaller issue than we were expecting, and he took care of everything quickly and easily right then. He explained exactly what he did, tips we could do to avoid mold there in the future, and charged much less than I was anticipating. We really had a good experience with Disaster Doctors, and I would reach out to Cody again to help us if we ever needed it. (Fingers crossed we dont though!)

Ma
Review №75

Great experience with these guys. their pricing was in line with the other quotes I got and I went with them because I liked Garrett and Chandler- the guys that came to the house to give me the bid. Thats a big deal to me- I want to be comfortable and confident in the people I am giving access to my home. The work went well and they went the extra mile to make sure I was kept in the loop and was happy with the work. Would recommend.

Je
Review №76

Cody was very helpful, informative and professional. Great company to work with.

Ch
Review №77

These guys were great!! Had an issue with water in my basement, they not only got up to Park City quicker then I could have ever expected. But they went above and beyond to make sure I was taken care of and satisfied with the work they did! Would defiantly refer to a friend

Ta
Review №78

We had a big rain storm in our area and got a ton of water that came underneath the door into our basement. We needed to get it cleaned up quickly. I called 2 other companies first and then called Disaster Doctors. With the first 2 companies, one never responded back and the other said they were to busy to help. I called Disaster Doctors and they told be they could be there in 2 hours. They came out and assessed the damage. They let me know the insurance would most likely not cover the damage because of the water source. But they gave me a reduced price and did the work quickly. I was happy with their service.

An
Review №79

Chris was fantastic!! Great job and everything looked even better after they left!!

Al
Review №80

I strongly recommend against using Disaster Doctors for any home disaster repair. I had a small basement flood in August and contracted with Disaster Doctors for the remediation. They failed to show up for multiple appointments, even when I explained that I had taken time off of work to meet them. They created a lot of additional, unnecessary damage during their cleanup. When it came time to make the repairs, different workers also failed to show up for multiple appointments and then stopped returning my calls at all. After several weeks, I contacted another company that did the work. Disaster Doctors then tried to invoice my insurance company for more than double the estimate they gave me for the remediation--much of which was for work they did not do and was not needed. It took three months and dozens of communications with them in order to finally get an accurate invoice. They turned a small flood into a months-long nightmare.

Lu
Review №81

Devon did an amazing job with the help of his crew, very responsible and great quality. I really appreciate their work. Thanks you so much

Ja
Review №82

Love, love, love this company. I’m a real estate professional, and it’s rare I find a company that I don’t have to micro-manage. They did the job, did it right, Beginning to End. Period. Can’t recommend them high enough. So lucky and grateful I found them.

Ma
Review №83

Disaster Doctors was great to do business with. They are fast and do great work. We had a small flood and they gave us several suggestions and prices on how to handle the damage. Cody specifically was very professional and understanding. I feel he and his crew really went the extra mile for our family. We will use they again and refer them to friends and family. Thanks again and good work guys.

Ca
Review №84

Godwin was my first point of contact getting into touch with this company. He was super easy to get along with and gave me all the information I needed to make the job easy. Then Cody came and did the work I needed. Great communication great work :)

Aa
Review №85

Disaster Doctor is a very reputable company. Very efficient and careful to take into account the home owner and their needs and concerns. Ryon Hays is very knowledgeable of the trades and knows what it takes to get the job done right. Hes ready to work with. Keep up the good work guys.

Na
Review №86

My wife and I have some smoke damage at our home. Cody and Chandler came out on time when they said they would be there. They did a thorough inspection. They gave me several prices and options on how to take care of the damage. I decided they could do a better job then me and chose to hire them. Cody went above and beyond what we agreed upon and didnt charge me more. He just wanted to make sure the job was done right and to their standards. Im grateful for respect they showed to my home and my family.

Ka
Review №87

5 Star Service! The crews were very professional, and did and Awesome Job!

Ry
Review №88

Cody stopped by to assess some water damage. After having 2 other companies come bye unable to diagnose the issue at hand Cody had the source of the problem diagnosed within 15 min. He gave me a plan of attack on how to fix the issue correctly and within reason. I really appreciate the professionalism and the communication as he is clearly a master at his craft. I more than anything appreciate the plan and honest approach to a solution as others quoted me extremely high prices without even knowing what the real issue & problem was. I would strongly recommend this company if you are I need of professional honest help in dealing with water damage. Love knowing I have a company I can relay on in times of disaster when stress is peaking. Thanks Cody!!!

Se
Review №89

Excellent work done by this company. I had a water heater explode in my home, and Garrett showed up right away, with equipment ready to start cleaning up. They even worked with my insurance company, which was a relief. After they got it all cleaned up, they even handled the repairs necessary to get everything back to normal. I hope I never have to use these guys again, but if I ever experience another disaster, I know exactly who to call!

Se
Review №90

Their cleanup crew is amazing! Cameron is a hard-working, knowledgeable and. Most of the competitors had 10 hour waits if not longer. They have great communication and great response time. They handle all the insurance discussion and paperwork too. I would not hesitate to recommend them to anyone and would happily use them if I ever needed it!

L
Review №91

Devon and the crew made sure our floors were completely dry, even though it took longer than expected. We appreciated their help!

Nu
Review №92

We had a second flooding this year. Disaster doctors were here within an hour. They did great work for us last year. I highly recommend them.

Br
Review №93

A family member of mine recently had serious issues with another mitigation company & Disaster Doctors was so willing to help out to resolve our issue. Cameron spent hours unpaid reviewing bills, offering industry standard information & giving us expert second opinions which helped SO much. They are an honest, straightforward company that I would recommend to anyone. I wish we had used them in the first place!

Au
Review №94

Devon was really fast and awesome to work with. Would definitely recommend!

be
Review №95

Wonderful experience working with Derek Wood and his crew. He was always available every time I called him. I’ll recommend this company, very professional.

Ja
Review №96

Cody came by tonight on his way home to inspect our home after we had a mold sample come back elevated. He spent time explained things to us gave us some great recommendations, after concluding that we dont have a severe enough issue to warrant major cleanup. I highly recommend Disaster Doctors and will remember how honest and professional Cody was tonight. If I ever need disaster clean-up or mold remediation, I will call Cody!

Ro
Review №97

Devon and Chris responded quickly to evaluate the problem and start mitigation. I have used them before and they have done a wonderful job being both timely, thorough and efficient. I would call them again for water damage and problems.

He
Review №98

Devon did an excellent job, and is a perfectionist! Im very pleased with him, and he is the MEGASTAR in his company. Thank you, Devon! I would recommend this company.

St
Review №99

Top Notch service!! Devon and his team are very professional, clean and the quality of work is amazing.

Ri
Review №100

Disaster Doctors were very responsive. The technicians that worked incredibly hard for us, Devin and Tyler worked quickly, kept us informed about the procedure and the time elements involved, and answered any questions that we had. I would text them to anyone who had water damage and mold problems. Thank you guys, An awesome job !!!!!

Information
25 Photos
100 Comments
4.8 Rating
  • Address:645 Taylor Way Ste 300, North Salt Lake, UT 84054, United States
  • Site:https://disasterdrs.com/
  • Phone:+1 801-210-1988
Categories
  • Water damage restoration service
  • Fire damage restoration service
  • Waste management service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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