Awesome, fast and friendly service. DeWalt online wasnt so friendly, but the people here are phenomenal!

A COMPLETE waste of time. I went here to discuss an issue with a 1 1/2 year old lightly used router and found that they have zero interest in customer service. I asked if I could discuss the issues with a tech and was told They cant come up front. Just a disinterested counter lady who offered to Repair the unit for 3/4s of the new sales price and with a 4 or 5 day wait and then only a 90 day warrantyTreat DeWalt like what it has become Chinese middle of the road gear riding under a once meaningful Brand. I wish I could bill somebody for this wasted 2 hours of my life!DeWalt Brand team do you read this???

Waited a bit but mainly because of customers. Employees were nice and very helpful. For it to be the only DeWalt store in the Southeast. Job well done. Makes me want to buy more DeWalt tools. Very well deserved 5 stars.

Every employee I came in contact with today was extremely unprofessional and could not accurately answer my questions. I went in due to a flyer saying “ trade in your professional grade power tools for a discount toward the purchase of a new dewalt power tool”. The flyer is self explanatory. However, the employees all said it was not a thing. So is false advertising on Dewalt services part, but the way the employees treated me about it was also unacceptable. I also was told off by another employee that she couldn’t help me because she was on a personal call. Unfortunately this is the closest Dewalt location and with Home Depot not doing repairs any more you have to come there. Might have to avoid dewalt products all together.

I have come here for years all the girls are polite they know what their doing And they answer all questions that I have

3/11/21I brought in a weed eater that we bought less than a year ago & was told that it was 3 years out of warranty. I was given the opportunity to either fix it or to pay a flat fee & have a new one shipped to me.

I just purchased the impact drill and it is the greatest tool that Ive have in my area of tools today. This drill allows me to do multiple jobs throughout the day more faster and more efficient. The finished work is more clean and professionally done. Thank you for developing this tool.

Phone number out of service I cant call to see if my saw is ready to be picked up

Very disappointed I never received back my drill, I opened a case with ups and they payed the lost product to dewalt, I contact dewalt several times and they don’t have a “solution” for me. After 3 months back and forth dealing with this just I give up

Really good service I love the staffThat is why I always buy dewalt productsI love the way they approach to me and I like how fast they help me with my warrants and service

The 2 ladies that helped me were so very helpful. What GOOD service

Not helpful at all.

Great customer service and help with my Dewalt warranty. Thank you!!

My store to get all my dewalt tool fix skipping the middle man.good service!!

Service is reasonable and quick. I have a battery powered hedge trimmer from Black and Decker that I bought 5 or 6 years ago. I had it sharpened. They did a good job.

Customer service was off the hook!!Super pleasant & helful.

Place is small. Refurbished tools and other can be better organized with more legible price tag. Workers there can be more pleasant and helpful. Despite all, they seemed to do a great job at repairing my 20v power drill burnt motor with a 90 days warranty. I am yet to put it to the real test yet.

Helpful staff I had a problem with a chop saw and they helped me fix it without even looking at it great team

Kimberly was extremely helpful and very professional. I definitely had a very plesant experience with the service center.

Do you need your $100 drill fixed? They will gladly fix it for $120. Third item Ive tried to get fixed here, they clearly do not want to actually work. Dont frustrate yourself going here, just buy a new one.

This place is the best although i do wish they could work on a array of other brands of equipment but none the less i love it here.

Tool fixed. First time using it again. No jazz still broken. Same issue. I will no longer buy Dewalt

Very nice and no complaints for warranty

My dyson vacuum was clogged up forever, I called the customer service and went thru the troubleshooting process they mailed me a another cyclone but that didnt fix the issue. I took the vacuum to the repair service location and got the issue resolved in 10 minutes. Great job 😊

Great customer service. Needed a part for a nail gun and they had it right away. Was in and out of the place in ten minutes. Took a while to get there from Fulton county but worth the trip. Gwinnett bus even gets you there catching the 35 from Doraville Marta station.

Not very friendly but they have the parts

Great place to shop for work equipment the employee there speak Spanish and English good places very well organized and its very clean the employee is very nice and will help you with anything would recommend to anyone

Very good customer service the employee Leslie is always answering my questions! Highly recommended this place

Great place, very friendly and helpful staff

I stopped in after visiting the Dyson store and found some great tools priced very reasonably. They also had some repaired tools that were not picked up for sale. Lastly, they repair Porter Cable nailers too!

Terrible costumer services worse service ever and bad attitude of the people on the front desk, I come here for a lifetime warranty claim and they say with out recive they cant do anything on a dewalt product.....

I left my dcf880 impact driver there to be repaired. I asked the lady at that time to give an estimate of the time frame to fix it. She said 5 to 7 days. After 12 days I called and the rep said it had been ready but the phone number she had for my contact number wasnt even close to what my number is. Ok, no big deal, Ill come and pick it up. I picked it up today and brought it home and tried it and it acts like they never even touched it! You pull the trigger and it might work and it might not.

Dont expect them to keep their hours of operation propper. Walk to the door with employees leaving early. (30 minutes before close granted) But didnt say anything or converse. Just did an axe cut across the throat signifying we arent open. I had a return and could have atleast had a 1minute conversation that would have clarified it. They literally walked out of the door 8seconds (to be literal) later and so I wasted my trip. Thanks guys...

Just doing their job, not interested in helping you. Sad.

I went in this morning to purchase an o-ring set for my 15+ year old DeWalt framing nailer. The salesman Ronnie Gorecki told me that this tool was discontinued and that DeWalt no longer sold replacement parts for it. When he saw the disappointed look on my face, this salesman (turns out hes a super skilled repair expert) took apart my nail gun on the spot and within minutes figured out that I needed a new trigger set. He sold it to me and replaced it for me on the spot. I was ready to go buy another brand of nail guns and now I know why people keep coming back to DeWalt. Ronnie Gorecki is to be highly commended for his work attitude, passion for the company, and professionalism and courtesy. Id work with him anytime anywhere. THANK YOU Ronnie!!!

I really appreciate their service. They represent the DeWalt brand to the fullest extent.

I appreciate the people and service this company provides.

Even though my nailer was in a gray area, on the warranty, she took good care of me, (even offered to ship it back to me, if I cant get back to pick it up)

When sending an item to this center for repair, by all means use ups or fedex to track it. Basically, you will need to track every single aspect of the repair; receipt of the item, names, dates, when to expect it repaired, etc.I sent a Black & Decker to be repaired and every single aspect was HORRIBLE. The denied receiving it, I tracked it and called them back with the name of this person who signed for it. Erin told me to expect a reimbursement check from B&D with 90 days. After 90 days, no check, I called DeWalt and they no record of me nor my product! The manager is a unicorn whos never available.After calling B&D, all of sudden, yep, theres my info in their system! And guess what, theyre going to go the extra mile for my inconvenience and have B&D send me a reimbursement check and I can expect it within 90 days. Awwww! Isnt that nice of them??!!!!! And they tell me this after B&D told me to call them, I got hung up on twice and when finally getting someone, he then tells me what all I did wrong in their process. Wow!

I been using nothing but Dewalt for over 20 years ( a couple other models in between) I would bank on Dewalt for any construction/building needs EVER!! By far the best!!

Great and quick service.

Kimberly and hoppy are the best

Helpful people there.

Prices are high, but only local resource around north Georgia.

Awesome folks

Thank you guys! Awesome customer service.

Great for their warranty and quick repairs.

Now that Home Depot doesnt always carry Black & Decker products, this is a good place to keep in mind. I buy blades for my B&D lawnmower.

Gave me a new bosch nail gun when they didnt have to.

Great costumer service

The people working at the front aren’t very friendly.

Bad customer service, there is a lady dark skin with bad attitude, looks like she didn’t like her job, just there because can afford the bills,asked about the guarantee on electric nailer, and told me, “no guarantee, sold as is”, what? Are you serious?Just take your business to somewhere else.

Fixed my drywall sander 👍

Bad costumer service too bad.

Good sales

High quality

Good service

Helpful

Great

Was no help at all

All about dewalt tools apart from that here they give maintenance and repair to your tool for free if it is still within the warranty time 👍👍👍

Unpleasant, there is a brunette woman who does not know how to address people, she is very rude that it even makes you want to change the brand of tool

Very happy my hammer drill was harmed shortly after I bought it, the Latin lady attended me wonderfully congratulations for having this person with you

Very good service the hispanic girl very kind thousand grasias

They repaired my drill and my electric saw looks like new, I have a guarantee for an incredible year, I was satisfied with speed, quality and price, in addition to the friendly treatment in English and Spanish.

I have a squad laser line green and the next day he did not want to turn on one side, the other sides work, you can repair it for me

I liked